Cricket Wireless

I have called cricket over 5 times and they refuse to help and fix my service.
I have called cricket over 5 times and they refuse to help and fix my Data I have the 55$ unlimited plan and refuse to help me fix my issue I have 2 lines on my account witch I pay 80$ a month for them they stated they had a tower down but id think everyone else would have issues to but they dont.

weak service coverage
I have had Cricket Wireless 4 years. I'm currently experiencing minimal coverage at my work located at - *** Boulevard *** NV XXXXX. I used to have great coverage there, but now the coverage is non-existent in most areas at that address, and maybe one or two bars at the best. I frequently have trouble making phone calls and even text. Data it is even worse. Actually the worst is cell phone coverage, but I can't figure out why I can't even text. The coverage at that address is really bad.

I was told that it was a tower that was down several months ago. This is never cleared up, and has only gotten worse.

I would appreciate if you call me so we can talk about this. If you do not get me on the phone, can you please leave me your name, phone number, email address, and the best time to reach you, and I will call you back. Thank you very much and I appreciate your time!

Assistant Manager VERY unethical.
I walked into cricket on 9/14/2019 and the assistant manager had assisted me. I was just shopping around for the cheapest deals, since I was with Verizon already. I was not planning on switching that day, just wanted to see what options were out there for the future. While I was speaking to the manager, she informed me that I would save over $70 a month with Cricket, and to apply for Financing to see if I would be approved. I applied, and was approved. I walked back over to her desk, and she started doing the paperwork. It sounded like a very good deal, she informed me it was $60 a month for unlimited, also a discount of $8 for auto pay, also I would be charged $40 a month for the phone. I continued with the transaction, and was very happy that I would be saving so much money. The manager did not give me any paperwork other than my receipt. The next morning, I got 3 emails, and when I read them I noticed the manager had lied to me about the terms and conditions. I would actually be paying $170 for this phone. (WAY MORE THAN WHAT I WAS ALREADY PAYING WITH VERIZON) when I went back to the store to give the phone back (NOT EVEN 24 HOURS LATER) the manager was not there. I asked if the assistant could help me since she was apart of the interaction the day before. She said yes, but would not refund me any of my money. She said that she would have to reach up to higher management so they could refund it. The assistant had called me back and said the manager would be in next day and I have to contact her, she also advised me that she is sincerely sorry that the assistant manager had misled me, that it was not right and that she was a newer team member. Regardless of a new team member or not, if a associate messes up they need to be held accountable!!! I understand that everyone has to start somewhere, and people make mistakes but when you make a mistake and try to cover it up and not help the customer that's where the problem is. The general manager did not call me like they said, I had to call and request to talk to her. She then advised me that she WILL NOT refund me anything but $49.99 and I absolutely disagree with that. I would have NEVER signed up for cricket if the MANAGER informed me properly of what I really was signing up for. The general manager was very rude, and unhelpful. She told me that I would not get anywhere with her to make a claim with my bank. I explained that I work for the bank and that's not how that works. You cannot submit a claim just to submit a claim, it has to be fraudulent activity, and that is not fraud when I entered my pin number. I am now out $140.00 because they refuse to refund me. HORRIBLE business and I will not recommend cricket to ANYONE! This was straight up robbery! and I cannot imagine how many people they take advantage of like this. Its not right and something needs to be done about this.

I was cricket's biggest fan for years! I had a flip phone with unlimited data and messaging for a total of $25 a month. Awesome! No problems! Then I got a smart phone with a 2GB data plan. In over a year I never exceeded the data limit. Not even close! All I ever did was read news articles on the internet. Never streamed movies. Never watched youtube videos. Even those times when I was away from wifi and using the phone constantly, I never exceeded the limit...until now.

About a year after signing up for the plan, I suddenly used up all my data by the middle of the month. The next month all my data was used up by the fourth of the month. And this month my data was gone by the second of the month. I can still access the internet, but the speeds are very slow and "somehow" the sites I most frequently access don't even connect for hours. The scam is utterly transparent. Cricket is causing my data usage to be falsely exceeded very quickly so that I am forced to upgrade to a more expensive plan. I expect that if I upgraded to anything but the unlimited plan, the same thing would happen in a year.

Their customer service people might as well be robots, for all the help they offer. They simply keep repeating that you have used all your data and suggest that the real culprit is mysterious apps that are downloading all the data...even though I've disabled automatic updates. Cricket is running a very dishonest and illegal scam. I would advice people to stay away.

Basically Stole $400 from me and are refusing to fix the problem.
I had Cricket Wireless for less than a month, they were $20 less ($30mth) than my old carrier and looking over the coverage map it showed perfect coverage around my home and work. That was not the case. At this time I was also in the market for a new phone since I had, had the same one for the last 3 years so I purchased a Iphone 7+ (roughly $380) when going into their service. When I decided to leave they refused to unlock my phone (which they ARE ABLE to do) so that I could go back to my previous carrier. I spent 30 minutes over chat with a representative that stated he could not help me (and could care less) because I had not been with the company for 6 months. Why would I have service with a company for 6 months that I never had good service with and never received half of my text messages?! This rep directed me to sprint and sprint then directed me to Apple. Apple stated they were unable to unlock the phone and the carrier was definitely able to do so. At this point mind you Cricket had already cancelled my account so I had no phone (using my boyfriends phone). I called Cricket one more time in hopes of getting somewhere with an escalation and that did not get me anywhere. He stated there was a way around it but it would cost money. Why in the world did I just spent $380 on a phone just to have to turn around and pay someone even more money to unlock it? I am beyond livid and I may or may not be able to keep the same number I have had for over 10 years now. Absolutely horrible customer service and absolute false advertising when it comes to the coverage map. There should be something in their policy that states if the service isn't what it's suppose to be then they either 1) need to buy the phone back at the price they sold it to the customer for or 2) need to unlock the phone. Of course neither of these options were offered to me. I just wasted almost 4 hours of my life and apparently $380.

I have cricket wireless and they sent me a SIM card that was bad my phone didn't work
A free month service

my bill has been 45 per month and someone added a personal hotspot in March and I auto payed 55 since then. I did not add it.
I filed a complaint with the company and they said that since I just noticed it this month that they could not refund me. I have no device that this would work on and didn't even know what it was. I have overpaid 10.00 a month for 7 months and should be reimbursed or credited 70.00.

The website stated inaccurate information and getting customer service to help was a slap in the face for chat, phone, and facebook. SO TERRIBLE AVOID
1) Ordered Phone
2) Website did not allow for a different shipping and billing address
3) Website stated
"Change Your Delivery Location

You can change your delivery location to your local The UPS Store(r) or UPS Access PointTM by signing up for a free UPS My Choice(r) membership.

How It Works

When your order ships, you'll receive a shipment confirmation email that includes your UPS tracking number. Sign in to your UPS My Choice account at UPS.com/mychoice, and select to have your package delivered to a store or Access Point near you.

4) Called UPS and they said this was incorrect. and they would send a letter to the address within 5-7 business days with a code. That code will need to be entered into UPS website to activate the service.

5) Got on Cricket Website chat for help. They said they could not find the account # and told me to call the number. TERRIBLE SERVICE

6) Called the phone number provided to me they said why didn't you enter the shipping information into the shipping section. I told them that would be great but there is no shipping section. TERRIBLE SERVICE. they refused to help or offer anything to me.

7) I went to facebook - they confirmed with me that there is no section to enter a shipping information but never admit that the chat and phone support should have helped and should have given correct information. They then offered me no solution and DELETED MY REVIEW FROM THEIR FACEBOOK PAGE AND BLOCKED ME FROM CONTACTING THEM AND FROM POSTING ON THEIR PAGE.

Warranty dept. replaced my phone with a different downgraded cheaper phone missing features of my original phone.
I bought a ZTE Blade X Max phone from Cricket online store, which comes with 1 year guarantee. After about 8 months the phone just quit powering up. The phone had no physical damage of any kind. I called Cricket warranty dept. and returned my phone for repair or replacement. To my surprise they sent me a different phone the doesn't have a fingerprint reader, much less powerful cameras, much smaller screen, older less secure version of Android, older Micro USB charger.

MY ORIGINAL PHONE:
ZTE Blade X Max
Screen size: 6.5 in
Screen resolution: 1080 x 1920
Android 7.1 (Nougat)
2 GB RAM
18 MP + 8 MP dual cameras
Fingerprint (rear-mounted), accelerometer, gyro, proximity, compass
USB C charger

PHONE CRICKET SENT ME:
Samsung Galaxy Halo
Screen size: 5.5 in
Screen resolution: 1280 x 720
Android 7.0 (Nougat)
2 GB RAM
8 MP + 5 MP dual cameras
DOES NOT HAVE: fingerprint reader
DOES HAVE: accelerometer, geomagnetic sensor, gyro sensor, hall sensor, proximity sensor
Micro USB charger

I called Cricket warranty dept. who said "corporate" made the decision to substitute ZTE Blade X Max with cheaper phone and there's nothing warranty dept. nor I can do about it.

I called Cricket support and a rep. agreed the phone they sent me is a major downgrade and tried to get resolution to no avail.

Cricket policy states they will repair or replace with same or similar phone. In my case they replaced with a much cheaper phone missing a major feature (fingerprint reader) and majorly downgraded screen and cameras, plus an older less secure operating system. Cricket refuses to resolve this issue. Basically they cheated me so they can save money.

How do you offer a service one day and a week later no longer have it?
I received a call from a family member in St Louis Correctional Facilities last week with no issue. This week they cannot come through on the phone calls and I'm being told by your customer service Representatives that you never offered this service at all. My family down South has cricket and they are able to receive the family members phone calls but I am no longer able to what is going on?

AccountType: Residential
AccountNumber: XXXXXXXXXX
Can by Reached Number: XXXXXXXXXX
Wireless Number: XXXXXXXXXX
Consent to share info: Yes
I purchased my wife an iPhone XS Max unlocked and SIM free from Best Buy in October of 2018. The IMEI is XXXXXXXXXXXXXXX. It was purchased new, at full price, and not bound to a carrier agreement or contract. We used it on an AT&T Subsidiary, Cricket, for nearly a year with no issues. Earlier this week, I ported our numbers to a competitor. It was then that I discovered that the phone we purchased was actually locked to AT&T. I have no idea if it was initially locked to AT&T at the time of purchase or if it locked itself later, it doesn't really matter. I paid full price for the phone (and can provide proof of purchase at full price) to show that there is no reason for it to be locked.

When I tried activating the XS Max with a competitor to AT&T, I got a "SIM Not Supported" error. I started by contacting Cricket, thinking they may have locked the phone by mistake. They told me that it showed as locked, but it wasn't locked by Cricket. Next I called Apple. That is when I found out it was locked to AT&T. They said that the request to unlock the phone had to come from AT&T.

I filled out the form online several times that day but each time was never given a confirmation number, nor was I given an email acknowledging the unlock request. The web form is not working, which is not my problem - so I called. Next comes the true failure on AT&T's customer service's part.

As I said, I contacted AT&T Wireless Customer Care. After being on hold and transferred across multiple departments for over an hour, each person telling me I had reached the wrong department (although it was them who transferred me), I finally spoke to someone named Jona (spelling is likely incorrect), employee ID number JTQ8SH5, who said in essence that since the web form didn't work, there was nothing she could do but create a ticket. A direct quote from her was "no promises" which she said at least 5 times. Eventually, she tried to say that she submitted the form for me and I'd get an email within 24 hours, a sad attempt to end the call, but when I pressed for a confirmation number she said all she could do was put in an escalation ticket. This was confirmed by her supervisor, Angela (employee ID although Angela refused to speak with me so that is hearsay - all they could do was put in a ticket for back office support (ticket number CMXXXXXXXX-XXXXXXXXX) to have them unlock the phone. I expressed my displeasure with the process, although I believe I was not hateful to her, I was frustrated with the process I had been through to say the very least.

At that point, it was about 15 minutes until our local Best Buy closed so we went up there. They have nothing to do with AT&T besides being a reseller so I won't rehash my experience with them; suffice to say had they been helpful I would not be contacting you.

I got a reply the next day from that ticket that Jona submitted, saying that I have recently upgraded my line and that's why I couldn't unlock the phone. This is complete falsehood, as I do not have an AT&T Wireless account, have not had one for probably a decade, and is just more kicking the can and passing the buck, which has been par for the course over the past 24 hours in dealing with AT&T, Best Buy, and Apple. The reason why I am contacting you and not a higher up at the other companies is it is AT&T, not Best Buy, and not Apple, that has locked the phone - the buck stops with you, as it were.

Here is the bottom line: the phone has no reason to be locked to AT&T, and AT&T's refusal to unlock the phone (without a legitimate reason) is a violation of FCC regulations. I request that you put me in touch with somebody that can unlock the phone as soon as is reasonable. Should I not receive a reply in the affirmative, I will have no choice but to file a formal FCC complaint.

Poor customer service
This is a complaint regarding customer service with Cricket Wireless. I had a prepaid service plan with this company. At first things were going good, but then eventually the customer service started going downhill. At one point the Cricket app on my phone wasn't even working no matter how many times I uninstalled/reinstalled the app. I was also calling about this but I either kept getting the runaround or I wasn't being given the correct info on how to fix my issue with the app, I was being given different companies to go to that couldn't even help me when I called them, this was pretty funny and irresponsible to me being that they were the ones that were supposed to be helping me as a 'Cricket Wireless' customer, this made no sense at all. I call them to report an issue and they pass *** off to different companies instead of trying to help me. I even reset my phone and still couldn't get into the Cricket app to check my account. I also had other issues with customer service regarding my phone. I was supposed to be getting a new phone with my warranty, but then when my phone screen cracked, I was then told that I could no longer get a replacement phone which set me off because I should have known this beforehand. I was also calling and holding longer than usual sometimes, and customer service here were also very rude at one point when trying to explain issues to them regarding my phone. Sometimes they'd put me on hold and I'd end up having to call them back only to be on hold for a minute once again. I've switched carriers as a result of the carelessness from customer service with Cricket Wireless. The prepaid plans that Cricket has are great, and the internet service and prices are really good, but because of the bad customer service here, I'm no longer with them which is a major inconvenience for me because not a lot of cell phone companies offer affordable rates like these besides government phone companies. Customer service needs a lot of work here with Cricket if I'm going to consider using this service again

Never sent phone. Will not provide refund. Phone never arrived at UPS. SCAM COMPANY
Customer service waste time delaying so they dont have to pay you.

Cricket representative deleted all my contacts after I told her I had no way to access my google account. she assured me she backed everything up and
Cricket rep stated she reset all my google access after she backed up so all of my contacts, email etc would be recoverable. The issue that started all this is asking for a new number for the new state I moved too. I was not able to get text from 50% of my contacts so she tried to correct for 4 hours, she messed with phone, called her manager with no answer, contacted Cricket helpdesk, etc and she still could not fix it. After she deleted everything including my business contacts that could create a 100K loss she said sorry nothing I can do. I had to then call Cricket service again and they finally fixed the texting issue but refuse to give me my original phone #XXX-XXX-XXXX that I gave up last week so I can reset google, again on phone sorry. I am losing lots of money and seeking immediate counsel if I do not have access immediately

Refund of money stollen plus
My son had an account. He decided to close account in my name and move on. I opened my account but I wanted to keep my oth numbers. But at first I was told no. But I kept asking for my numbers black. I was told I could have my numbers back again. I naturally thought it would be on my account. We Was trying to close out one of our credit cards. We could not figure out why it would not go down on price. That is how we found out you was double charging us. We called 611 and the guy told be I never had an account of my own. It has always been under my son's name. That stressed him out not know what was going on. We then took both bills down to prove we was double charge. We know of since last September. Could have been longer. But again told there was no other account. Luckily my son collect old card for phones. He found one that worked we were able to log in under my account
Name that I keep being told don't exist.we canceled the card on that account. We have contacted customer service so many times. They told me I have to contact the card. They only go back 3 months. We need a lots more then 3 months. You guys Stoll the money you guys need to return it plus.

Tried to pay bridge payment 2 starting at 10:11pm by calling 611 was told system down due to updates till 10am. Phone was turned off at MN.
Second part of bridge payment was due last night. Tried making payment by calling 611 inaitially at 10:11pm CT. Recording came on states system down due to updates, and would be back up at 10am. We tried tcalling back several times and kept getting recording. We even tried calling several times the next morning just to see if it was possible to speak to someone, finally after 10am we were able to talk with customer service. Being told updates didn't start till MN. Then, being told there wasn't any updates performed. Spoke to CSR then Supervisors and basically being called liars. So, this company just took our first payment, Now demanding us to pay entire bill because payment wasn't received and their system was down. They say we could have made it a different way but if they say their system is down why would we submit a payment anyway through a different route. The recording didn't say try another way. It said their system were DOWN. CSR/ Supv were absolutely no help, and just offfensive when saying going back and forth saying there were no updates then saying they started at MN, when their customers are on the phone telling them the recording was on stating this at 10:11pm!

A scammer was able to port my phone number away from Cricket without ever knowing my pin number

7/30/2019 2:00 pm: A scammer was able to reset the device on my phone number to point to a new device WITHOUT having access to my pin number.

2:00pm and after: Scammer uses the phone number to reset passwords on bank/credit card accounts.

7/30/2019 2:30 pm: I reported the issue to cricket over the web chat and they informed me they would open a ticket to investigate and assured me the phone number is safe.

7/30/2019 3:30 pm: Scammer used the new device to request a pin reset from Cricket so they now have a pin code.

7/30/2019 4:00 pm: Scammer requests that phone number be transfered to T-Mobile

7/30/2019 5:00 pm: Scammer successfully completes ports of phone number to T-Mobile

My phone number XXXXXXXXXX got ported out to another carrier without me knowing and no permission from me. Customer service were not able to help me.
On 7/18 near noon time, I realize I could not make any phone calls nor use any data.I tried to login my Cricket online account(account# XXXXXXXXX)with my phone number XXXXXXXXXX but was not able to because its show my account has been canceled. I immediately contacted customer service to find out what had happened to my phone number and account. The online chat support person which I did not get his name told me told me that my phone number XXXXXXXXXX was ported out,I told him that I did not make such request to port out my phone number. the chat lost connection after the online chat support person asked me to purchase a new sim card and a data plan in order to transfer my number back, I tried it but was not successful. I then contacted customer service again with a phone call, that customer service person said I need to give him the previous account number in order to complete the transfer, I told him that I do not know any previous account number because I did not make any request to port out my number, it was ported without my authority. The customer service person then told me that he could not help me if I do not have the previous account number. I see that he does not understand the situation I was having so I went to a Cricket Store late afternoon one the same day. After I got there I explained my problem to a Cricket agent named Manny, he seems to understand my situation and helped me to call customer service to try create a fraud case. Customer service made us waited and waited and then told us she could not do it due to she will need to know the previous account number which I do not know. Cricket agent Manny tried to explain to Customer service that I never authorized any port out, so it's impossible for me to find out the previous account number. Customer service said that she could not do anything and suggest us to call the carrier that the number XXXXXXXXXX was ported to. We spent hours talking to Customer service and got nothing from them. Around 7PM Cricket agent Manny needs to close the store for the day, he asked to call contact customer service again next day or go look for him again.
On 7/19 morning I contacted customer service again, this time Alex from customer service was able to create a ticket/case(case # XXXXXXXXXXXXX) regarding my issue,with priority marked as urgent, he said their concerned team will contact me within 24 hours to help and resolve my issue. I waited more than 24 hours, still no Cricket support contacted me, I then contacted customer service again to find out if there was any update to my case. Customer Service said that it will take 7 days for the team to resolve this case and will contact me once the case is resolved. As of 7/29/19 I have not received any updates from Cricket, no phone calls or messages. This customer service team keeps lying to me as seem that they do not want to help me, all they did was ask me to wait.
Today,7/29/19 I contacted Customer service again asking for update of my case, Cricket service agent Adam, said that I would need to wait another 24 hours, someone will surely contact me(Doubted).

Unauthorized increase in price - failure to port new line
I've had Cricket service for several years. Five lines at $100. I needed international service and ported one line to a different carrier last week, leaving four lines behind.
Cricket increased my price to $110 without asking, even though a better deal of 4 lines unlimited for $100 was available.
I tried to port back a fifth line to Cricket and was told that I can't have my former price back, even though I attempted to do this within a few days. I agreed to five unlimited lines for $125.
As I am porting from a different carrier, and I can't get my old deal back - I expect the $30 credit as outlined on yourwebsite.
However, three phone calls later, your reps can't get my number ported. This includes their failure to type in the correct account number from Google Fi and being told that the number can't be ported - to another call stating that everything is all set - but the number didn't end up being ported. Finally, a conversation with someone today who said the account number was wrong. I provided the number again, and he returned to tell me that I had to pay a $20 fee along with a $3 service fee, and stated that each of my lines would now cost $40 .
I've always loved Cricket and this experience is so disheartening. I don't have time to keep calling and get different answers with each phone call. Every person goes into a big long explanation and provides inconsistent service with no results - but an increase in price. I've begged them to have a higher level person review my account in full and make this work.
Upon this request, I was placed on hold for 30 minutes. I just want someone to help restore my account, with the fifth line, and provide me with the best pricing.

remove my info from your system
remove my info from your system