Cricket Wireless Reviews (%countItem)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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I am very unhappy with cricket. I been on the phone with customer service for over an hour and had dealt with the rudest customer service ever. My service was r turned off for about 1 day not even 24 hours. I called 611 automated phone system to check my account balance and it said I owed like $78 or $79 don't remember which one. I paid $80 to make sure the change was covered. I paid it online to avoid the $3 charge. I pay it and service is restored. I assumed everything was okay and so I went on the day to run errands. Bought food and diapers and baby wipes all the fun stuff you get to buy when you have to babies in diapers. I went to bed and at 2 am my baby woke up for a bottle so I make her a bottle and try to get on my phone a browse the internet so I don't fall asleep feeding my 3 month old baby. To low and behold my internet not working. So I check my voicemail to see if the phone line is working and I get that lovely automated cricket voice saying I owe $12.50.... why? I paid my bill and everything was good! Why didn't the automated system tell me there was late fees or why didn't I get a text message informing me there still is a balance and say I have to midnight to pay it? I got nothing so I assumed everything was ok. I spoke with 3 different representatives and they were all rude and uncaring. Cricket just extorted money from me to get more money and that was just high way robbery. I shouldn't had to pay an additional $12.50 especially since the automated system didn't say anything. So you guys charge a late fee after I pay and restore services? I have a son with type 1 diabetes that went to A 3 week diabetes camp and it's imperative the camp can get a hold me in case something happens. The last person kept changing the story about the automated phone system first saying it must of been a glitch, than said cause I have 2 lines it didn't know I had to pay a late fee. Either way I shouldn't have to pay extra cause your system glitched. She than told me if it was a glitch than everyone would experience the same problem. She did not care about this issue and kept saying she's going to notate the account that I'm refusing to pay the $12.50. I never had a phone company do this to me ever and this is not okay!
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want the $12.50 refunded back to me plus bill credit this is not acceptable.
This correspondence is in response to a complaint filed by ***. In the complaint, Ms. states that she acknowledges that she paid late but after making her regular payment she was able to use her services and was not aware of a late fee. She is requesting an exception and would like a refund of the $12.50 she paid, since the automated system didn't provide the correct amount to pay.
The amount due each month for accounts with multiple lines includes the monthly plans and features for all lines on the account. This amount may vary each month due to existing account credits, charges or fees. However, the account must be paid in full each month in order to avoid service interruptions. Ms. payment was due on June 29th 2019 and her payment was received on July 1st 2019. A $10 reactivation fee would apply to payments received 2 - 29 days past the due date. Since Ms. chose to use the Quick Pay option in order to pay, the amount due was not disclosed. Additional information can be found online at https://www.cricketwireless.com/support/billing-and-payments/payment-due-dates. Information on Cricket Wireless' Payment Terms and Conditions can also be found at: https://www.cricketwireless.com/terms.
A one-time exception was approved on July 2nd by a Cricket Wireless Social Media manager. No additional action is required.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
Lost/Stolen Phone in Package.
Set up warranty return/exchange on 5/23/2019.
Telephone#XXXXXXXXXX
RA:XXXXXXXX
Cricket recieved it on 6/19/19
Replacement shipped on 6/20/2019
UPS Tracking# 1Z884ARXXXXXXXXXXX
IMEI: XXXXXXXXOXXXXXX
Phone has been reported lost and stolen to cricket customer service.
According to the website it was delivered, but I was home all day on Friday 21 and no one ever knocked honked or did anything to let me know thata package was there if it was ever delivered. All the detail from ups says left rear door. I aasked my neighbors,I checked with my post office filed a claim with ups, even called FedEx to ask them if they might have picked it up. No luck, no has seen it. I reported the phone to cricket as lost and stolen,so it cant be used. Also letting cricket be aware I dont have them. Frozen phonea dont do anyone any good. But when I called to warranty department begging for help They did not act like they cared or wanted to help. The lady told me it was my fault I wasnt on my porch waiting for the truck. because this phone is my used by my mentally delicate son. He has a bit autism and aspergers,and mentally disabled. He tries to live a normally but when he starts to has his ticks he has to be able to call some one asap before he gets in a terrible situation. Even maybe hurting himself or someone else. I tried to explain that to the woman I called and she said that then proceeded to say call ups.I did. But they said that its upto cricket to replace my lg fortune 2.
I just would like a LG Fortune 2 sent to me. The same model phone I sent in.
This correspondence is in response to a complaint filed by ***. In the complaint, Ms. explains that her replacement device from Warranty was lost in transit and due to her personal circumstances, she requires a device be sent to her expeditiously.
Cricket Wireless Corporate Manager, Damaris, reviewed Ms. complaint and verified with our warranty department that she received a replacement on July 8, 2019.
We thank Ms. for her communication and consider this complaint resolved.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
(The consumer indicated he/she DID NOT accept the response from the business.)
The phone I received was damaged, and ive been trying to contact the lady back but she never answers.
This correspondence is in response to a rebuttal filed by Ms. ***. In this rebuttal, Ms. states that she is unable to contact Cricket Wireless corporate manager Damaris to advise that the device she received from Warranty was damaged.
We attempted to contact Ms. on several occasions to gather more information regarding her issues, but we were unsuccessful in speaking to her. We provided Ms. our contact information should she choose to contact us. Ms. has active Cricket Wireless service and can also contact 1 800 CRICKET and ask for the Cricket Warranty department for assistance. The Warranty department has also been informed of the inconvenience and will continue to work with her for a resolution.
We want to thank Ms. for her communication and trust that this explanation properly closes her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you to Cricket Wireless!! They went above and beyond by sending me a brand new phone. Without asking for mine in return. They made sure they replaced the faulty phone they sent me. Again thanks!!
Cricket has three cancelled lines in their system for me accounts that I do not have
I went into the Cricket store today to activated fourth line which I would receive a discount and the line would be $10. The store associates try to assist me when customer service told them that I have three cancer flying so I was not entitled to a discount. I am looking at the phone numbers and the phones for the supposedly cancelled lines these are not my phone numbers only one. I should not have any canceled lines and I should be entitled to the fourth line
I would like to receive a SIM card for the fourth line and $10 for the line since I have been trying to do this and it was an inconvenience on myself and an inconvenience for the store.
July 23, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding her Cricket Wireless service. In her complaint, Ms. states that she has been unable to add a line to her account.
We researched Ms. account and found that due to having the maximum number of lines (including cancelled), she is unable to add to the account going forward. I spoke with her on September 23, 2019 and informed her that a new account number must be created, with wanting to get a new device this will be done in-store. We advised the customer that August 4, 2019 would be the ideal date to do this due to her billing cycle dates as a resolution. That line, which would be her fourth, would be qualified for current promotions at that time.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
(The consumer indicated he/she DID NOT accept the response from the business.)
Well first of all if you read the business is response that will tell you that they are not well put together. September 23rd is my date of birth and that has not passed to my knowledge. I was advised to go back into the store to try to get another device whoever I spoke with was not sure if this was going to work. I have not canceled any lines with Cricket. I advised the young man who called me that they have the wrong person I only changed my phone number. Is this in the terms and conditions that I am not allowed to change the phone number or I'm not entitled to the promotions that Cricket offers? If so maybe that should be show to me. Why am I being penalized for cancelled phone lines and I have not canceled any phone lines? Maybe someone that is trained in this area can delete these so-called cancelled lines Witcher change phone numbers and correct the problem instead of just throwing me off to go back to the location take my time and had the same problem again. I spent from 10 a.m. until 2:30 p.m. trying to add a line. It's only $10 when Cricket is trying to charge me $55 because they keep saying that I have cancelled phone lines. I don't. What are the phone numbers don't even belong to me and I have never even had the phone number. So what kind of fraud is someone doing in the store. Who did Cricket allowed to get a phone in my name and now I'm being penalized for it.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have asked several times for someone to look into these canceled lines. Cricket corporate is very sad that you are ignoring the fact that apparently someone has gotten a phone in my name that I did not authorize. I did go back to the store I cannot get a 4th Line. My plan is to terminate Cricket service. I also plan to write a letter to the president and have someone else handle my client to find out who has gotten a phone in my name. What customer service that you are providing is very poor. I plan to terminate Services very soon.
August 21, 2019
Revdex.com
Online Complaint
Re: ***
Complaint No: XXXXXXXX
This correspondence is in response to the third rebuttal filed by *** regarding her Cricket Wireless service. In her rebuttal, Ms. states that she still has been unable to add a line to her account and that she believes someone has had service in her name that she did not authorize.
We have offered solutions to Ms. that would resolve her concern and allow her to add new lines to her account under the promotional discount she desires. We can confirm that no one without proper authentication has added or removed lines from her account. The lines on her account, active and in-active, represent the phone number change as well as lines she previously had and cancelled over her time with Cricket. If Ms. would still like to take advantage of our offer to help her add the lines desired she may reach out to us at ***@cricketwireless.com and we would be happy to help her with her transaction.
We thank Ms. for her communication and respectfully ask that this complaint be closed at this time.
Regards,
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/JB
I had no contract and did Not have any outstanding balance. I paid in ADVANCE towards my next billing cycle. I ended up switching to U.S. Cellular because they have an installment plan that would help me get the phone I want. Cricket makes you pay FULL price and does not have any type of reward system for their current/long term customers. When I did the switch I called cricket to have my money refunded to me as I had paid in advance and was on a month to month no contract plan. They refused to refund me simply stating they did not care that I paid for services I never received and will keep my money simply because I switched carriers.
Product_Or_Service: LG //Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want my money for the services I never received.
July 17, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding Cricket Wireless. In her complaint, Ms. states that she paid, in advance, towards her next billing cycle. After the payment was made she decided to switch to a different carrier. She contacted Cricket's customer service and requested to have the payment refunded back but did not receive help. She is requesting we assist her with the full refund of her last payment.
We researched Ms. account and found that her account was canceled on June 29, 2019. On July 12, 2019 her financial institution charged back the last payment made by Ms. and placed it back in her bank account.
We thank Ms. for her communication and trust that this explanation addresses her concern.
Regards,
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 12th Floor
Atlanta, GA 30324
EI
first I wanted 2 phones only to spend about 200-250...I told the cashier it was a gift for Father's day..the other lady working with her said after being rung up I qualified for free accessories...the ones I picked out I shouldn't have...they we're to much.. insurance was added on and I didn't ask for..only receipt I received was for money exchange...the one I really needed I didn't get.husband went back next day and got it..I called the manager wanting refund Jeffery was nasty and his staff also..I was told to return everything and I would get full refund..there was a problem about everything I bought..I only had everything for 4 days because of how I work..phone and accessories wasn't excepted..I was out of money for service,plan, insurance, accessories...I don't have a tree I can pluck money off of .service was garbage... Jeffery didn't apologize...didn't try to make nothing right...didn't care...where is his customer service skills...who trained him...not manager material...
Wrong service ever...everybody is in competition so I can go any where..the so call manager may not fix nothing, but word of mouth will hurt.
.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want a hire up person from the office out of Georgia to call
July 23, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding Cricket Wireless. In her complaint, Ms. states that she purchased two devices at a Cricket Authorized Retailer last June. She did not receive an itemize bill at the time. She went back to the store a day later and asked for her invoice. She found that there were extra charges that she did not approve. She asked the Authorized Retailer for a a full refund but received no satisfactory resolution.
Our records show that Ms. started service with Cricket Wireless on June 15, 2019. Her account was cancelled on June 20, 2019. We made and exception and are processing a refund for payment made for accessories and month of service.
We contacted Ms. and explained the aforementioned. We were able to come to an amicable resolution that she was happy with.
We thank Mr. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 12th Floor
Atlanta, GA 30324
EI
I ended my contract with Cricket Wireless on May 28, 2019. They charged my credit card $94.00 for the month of June's service when we did not use their service. The store said I would get a refund for the month of June from customer service. When I never saw the credit for the 2 phone lines, I called customer service and spoke with several managers. Cristina, an account senior manager said I would just have to pay for that month even though we did not use it. She was rude and disrespectful about getting a refund and obviously did not care about me being a previous customer. I thought Cricket was a good company and I had good service and communication with them until now. I just don't believe a company wants to make money from customers by charging them for service they don't use. It's not right and unethical to charge a customer for a month of service they did not use.
Product_Or_Service: Motorola /E5 Cruise/Prepaid Wireless
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like a credit for the $94.00 for the cell phone service I did not use for the month of June. It's a prepaid service so that $94.00 was for June.
July 19, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding his Cricket Wireless service. In his complaint, Mr. states he disconnected his services with us on *** 28, 2019 and was charged for the following month.
We researched Mr. account and found that services were disconnected on May 30, 2019; the final charge with us was on May 21, 2019. There was a charge post-cancellation on June 27, 2019 which ended up being cancelled and charged back. Per the customer's request, an additional payment for services was not processed.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as they have refunded me the $94.00, I'm satisfied. If they recharge my card, I will reopen the case. From what I read in the resolution, they refunded me the $94.00 and that's my understanding where we currently stand.
On June 26,2019 try to make call could not daily out are receive calls.Call cricket wireless with a friend phone talk to a rep she stated I need to turn phone off and remove sim card I did phone still would not work she state that the could Sim card was old from 2015 and started laughing stated I would have to purchase a new one I stated why my service is paid up until July 23 2019 .Then she laugh and said well you would have service.Like it's a joke if cricket have made changes its there job to update my Sim card not me.I ask to speak to Supervisor I held phone for over 30 minutes no one ever came to phone .I mad and want my service working proPerla.
Product_Or_Service: Samsung /Note 4/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) They need to replace the Sim card I pay my bill on time and my phone should work when ever I need it
This correspondence is in response to a complaint filed by Ms. ***. In this complaint, Ms. states that she has been having connection issues for several months as well as receiving bad service from the technician's, Ms. states that the issue was due to a bad sim card and is requesting credit for the lack of service.
After reviewing the account, we were able to see that Ms. has been speaking with tech support about this issue. Therefore! we were able to issue credit to her account for the lack of connection.
We value feedback from Ms. and apologize for any inconvenience. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EM
Sold a service that doesn't work in my area. Customer service says they are supposed to check for towers before selling or activating and they did neither
Product_Or_Service: Samsung /J7 primes/30 a month
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Would like the phone that would do wifi calling that was offered for free when I signed up. So I can make and recieve calls at home
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. is requesting the free device that he was offered when he first established service. He states that he is in a poor coverage area and once he's home he has no service, the device that he was offered is Wi-Fi capable and the Bring Your Own Device that he has is not.
We contacted Mr. and agreed to ship him the LG Fortune 2 since it is a Wi-Fi capable device. Mr. account has been restored and he has been advised to allow 2-3 business days to receive his device. Mr. Mullins is satisfied with the resolution.
We apologize to Mr. for any inconvenience. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
when I purchased the phone we were given the option of the family plan for four lines for 100 bucks when we picked up our third line 3 months ago we were told we did not have a family plan and that we should have been paying less than 75$ a month for 2 phones now I have 3 lines for 90$ I called 2 months ago and was told that it would be prorated I did not get the person name I called today and spoke with alice eaure a supervisor and she only would talk about the third line unable to resolve this issue. I was priced for over 5 years this switch and bait this is an unfair business practice
Product_Or_Service: Samsung //family
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like to be prorated and any over charges I want applied to my future bill
July 19, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding her Cricket Wireless service. In her complaint, Ms. states that she was unaware of the variables of her pricing and plan.
We researched Ms. account and found that the 3rd line was added May 26th, 2019. The customer's initial two lines were added on September 19, 2014. Given the account changes made, which include adding a line of service, the customer is asking for proration for the difference in charges applied to future bills. Promotions and pricing are subject to change as well as plans, especially given the details of the account change. Per the policy below, we are unable to credit the customer for service charges.
In accordance with Cricket Wireless's terms and conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Ron Monteilh
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
On Sunday, June 23rd at 13:42:31 PM I purchased from *** at *** Drive, *** OH XXXXX XXX-XXX-XXXX, a Cricket sim card and a prepaid $40 refill card as I was coming from Simple Mobile and wanted to switch over to Cricket for the very first time. The total on my receipt for both was $53.45. I then went home and made the 1st of many phone calls to Cricket to switch over my cellular service. The 1st call I gave them all the information including the refill card number (redeeming the $40 prepaid card at that time) but then had to stop because I didn't have my old account number from Simple Mobile, nor did I realize that my cell phone was still locked and I would have to get it unlocked by obtaining an unlock code from Simple Mobile, so the call was terminated and I was told to call back after I did those two things. Once I unlocked the phone and got my account number I called Cricket back, but this time they said that they couldn't start up my service because my prepaid refill card had ALREADY BEEN REDEEMED! I said yes, BY YOU! They refused to help me, refused to give me my money back, refused to give me service tried to tell me to take the card back to Walmart and even called Walmart on 3-way where the manager there explained to them that I bought a brand new refill card that had NOT Been redeemed, and there was nothing they could do couldn't refund the card because now Cricket had redeemed the number so it was useless, but Cricket would not accept blame and pretended that somehow I had redeemed my card elsewhere'!?! I even received a text from Cricket which I still have on my phone once they redeemed that card with a link to activate the service, so I am in shock they are treating me this way. I was on the phone there-after for almost 6 more hours trying to find someone to help me and even the supervisors were rude and I was just left on hold. I did call Cricket from my work phone the next day because I still didn't have service and did find an
Product_Or_Service: Samsung /On 5/$40 Service Payment Card
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) The next day I called and found a different supervisor who after I explained to them what happened felt bad about my experience with Cricket and said there wasn't anything more they could do for me with the current card I bought because it had been redeemed (by them) but he said if i bought ANOTHER $40 card that he would call me after I got off work and he would credit my account so next month I wouldn't have to pay well he never called!! I WANT MY $40 BACK IMMEDIATELY!!
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she was purchased a PIN payment and redeemed it when attempting to activate service, she was unable to due to her device not being unlocked from her previous carrier. Ms. Ms. states that she was advised that if she made another payment since PIN payments are non-refundable a credit would be placed on her account equivalent to the PIN payment that she made.
We attempted to contact Ms. to discuss this matter further and were unsuccessful. We have processed a $40.00 refund issued back to Ms. original payment method. We left Ms. a voicemail advising her to allow 3-5 business days to receive the refund. Should Ms. wish to discuss this matter further, she can contact Seindah at XXX-XXX-XXXX.
We apologize to Ms. for any inconvenience. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/SG
They said they would credit the $40 to my account but they have not done that as of yet!?
This correspondence is in reference to a rebuttal filed by ***. In this complaint, Ms. states that she has not received a credit for the $40.00 as promised in our initial response.
We attempted to contact Ms. to discuss this matter further and were unsuccessful. In our initial response we advised Ms. that we have issued a refund to her original payment method. Our records indicate that a refund was processed back to Ms. Visa card as of July 20, 2019. We have processed the refund issued back to Ms. original payment method. We left Ms. a voicemail advising her of this information. Should Ms. wish to discuss this matter further, she can contact Seindah at XXX-XXX-XXXX.
We value Ms. feedback. Based on the aforementioned, we respectfully request that her complaint be closed at this time, as we are unable to assist further. We thank Ms. for her communication trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/SG
There has been NO $40 CREDITS to my checking account that I used to set up my Cricket Wireless account!
These people are liars. They said they would put a credit to my account, but then didn't do it, and I did return a voicemail and received her voicemail and left her a message stating I wanted the refund/credit, but she never put it on there, now they're saying they refunded the money back to my account on July 20th, but did NOT!!
I just wanted you to know that I listened to my voicemail from Cricket Wireless agent, Seindah, and she said in her msg that she refunded $40 to an account on July 20 ending in digits that do not even belong to me. She doesn't have my bank account information because I bought the card for $40 and a sim card for $9.99 at a *** in Xenia, Ohio, so there's no way they would even have my bank account information to give me a refund!!! I have no idea where this refund she claims she put in went to, but it wasn't to any account of mine!
The only way they can rectify this is to place a $40 credit on my Cricket Wireless account, and this is what they originally said they would do, but never did.
I again called Seindah at XXX-XXX-XXXX and again received her voicemail, and I told her everything I just told you.
They are trying to get out of giving me my $40 back, and I want this resolved, so I hope you can help me.
August 26, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a rebuttal filed by ***. In this complaint, Ms. states that she has not received the refund as she was promised in our initial response.
We spoke directly with Ms. and agreed to apply the funds to her account as a credit.
We apologize to Ms. for any inconvenience. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/SG
To whom it may concern,
over the course of 2 months cricket/att have been attempting to improve cell towers and coverage in our area. on multiple times I have called in regards to services not working and while they attempted at helping, and promised to put my devices on a special roaming plan and give credits upon calling back or when a representative was suppose to call back. They failed to do so Today 6/25/2019, I called in requesting a supervisor or management that could help with my issue and with a promise of a call back. They continue to fail as they promise to help or return calls. I feel they are just trying to lead me on and not give me the service. currently I pay 150 a month for service with a discounted service provider. I feel the customer service is leading me on trying to pass my complaint on and take my money. please Help
***
Product_Or_Service: Apple /iphone 8/unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I request at least a full month of service paid for, with a written apology of the very poor customer service that which they failed to provide.
This correspondence is in reference to a complaint filed by ***. In this complaint Mr. explains that he had connectivity issues at his home. Mr. is requesting a refund of unused services paid due to poor coverage in his home.
Cricket Wireless manager, Damaris, attempted to speak with Mr. on July 12, and July 16, 2019. An e-mail copy of this response was sent to Mr. on July 16, 2019.
Actual coverage may differ from map graphics and may be affected by terrain, weather, foliage, buildings and other construction, signal strength, high-usage periods, customer equipment, and other factors. Cricket does not guarantee coverage or the availability to the wireless network or any wireless services. Our full Terms and Conditions can be found at https://www.cricketwireless.com/terms.
Cricket understands that a customer's service is an important part of their lives. Wi-Fi Calling is an available option. With Wi-Fi calling our customers can communicate through calls and text messages over a WiFi network using Wi-Fi calling. Currently WiFi calling is available on select Cricket sold devices and select BYOD iPhones. For more information, Mr. can go to https://www.cricketwireless.com/support/mobile-wifi/wifi-calling.html.
A full month of credit was denied. Mr., should he choose, can contact us via e-mail. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/DA
Billing issue and automated machine error
A call was made to Cricket automated machine on June 19th. The total due was 129.00 we paid 57.00 and the automated stated that an amount of 72.00 was owed by Monday 6/24. A payment of 72.00 was made of 6/24 per the instructions of the automated machine. At 1:50 am I received a call stating that the phone was turned off for non payment and another payment of 60.00 was due to reactivate the phone. Payment was made. I called Cricket billing department only for each representative to tell me that the amount should have been 82.00 and not 72.00. There was an early payment made in May of 138.00 of which there was a 6.00 credit. The bill is 135.00 if there is a credit of 6.00 and the bill itself is 135.00 than the amount owed is 129.00 which was stated by the automated machine. Now all the representative stated that the automated machine did not specific that the amount owed was 72.00. Common sense would tell anyone that I made a payment of 72.00 if the billing was actually 82.00 then why would I go online and pay 72.00 to make sure the phone was not disconnected instead of the 82.00. 10.00 more would not have made or broken me and the mere fact that Rey and Reno who are supervisors were clueless of the matter made it more difficult to rationalize why I would not pay 10.00 more in order to avoid disconnection. Both managers were nasty and unprofessional on the call and would not help with the situation.
Both supervisor need some additional training as to how to work with the customer and rectify the situation at hand. I would like a refund or bill adjustment
July 19, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In this complaint, Ms. states that she called the automated system on June 19, 2019 and made a partial payment then on June 24, 2019 she paid the remaining balance on her account and the account was canceled afterwards. Ms. states that she called and spoke to a Cricket Wireless Representative who advised her that she owes an additional $10.00 to have the account restored.
After looking at the complaint, there is no active means to communicate with Ms.. Because there is no contact information for Ms., we are at this time unable to assist with this matter. Should she wish to contact Cricket Wireless to discuss this matter further, she can contact Mr. McDuffie at XXX-XXX-XXXX
We value Ms. feedback and apologize for any inconvenience. We thank Ms. for her communication and look forward to speaking with her.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EM
(The consumer indicated he/she ACCEPTED the response from the business.)
Personally, if Ms *** is the one who paid the bill on behalf of Darrell Jones, I should be the one who is complaining due to its my money not Mr. Jones that was paid on the bill. Furthermore, the mere fact that the best response Cricket could come up with is that I don't have any contact information is unacceptable to me. Now Mr. McDuffie provided a number to call to discuss the matter but when you call the number no voicemail is set up to leave a message. This again is a ploy to divert the facts that A) its my money my credit card that was used and B). if Mr. McDuffie would like to resolve this issue my number is XXX-XXX-XXXX he can call me, but this needs to be resolved
My grandmother passed away and when the courts finally appointed me Executor of the Estate I went through her bank account and realized Cricket keep deducting funds from her account after her death. I immediately call Cricket to get a refund issued to the estate and to close her account. I spoke to a supervisor who created a ticket to have the refund mailed to me in the form of a check. I explained to the supervisor that it must be a check issued to the estate because I have to close the account to create a Estate Account. She said that a check wouldn't be a problem. Weeks later I called because I still didn't receive the check. I spoke to 2 more supervisors who informed me that they will not be issuing a refund because there was no request made to cancel auto draft (dead people can't request to cancel auto draft!) and also because the bank account was closed (which I'm required to close by law). This is not right. Cricket should NOT keep my grandmother's money! I want her refund!
Dear Valued Customer,
Hello, I received your complaint above in regards to receiving a refund for services that haven't been used. We are very sympathetic given the situation, please let us know if you have received the refund/check. I would advise calling Cricket Customer Care ( (800) 274-2538) for a status update as well as to relay the account information so we can look further into this for you.
Thank you,
Cricket Customer Support
CST/RM
I tried, unsuccessfully, to buy the Moto G7 Supra from Cricket. Twice. Both orders were cancelled with the explanation that my "information" could not be verified. Now the bank allowed the transaction as the shipping and billing were the same. My current carrier (who I bought 3 phones from with no problem) has assured me that all the information they gave me to port the number was correct. I got on twitter with "Customer Care" to see if I could find out what the deal was. They will not tell you for security reasons. I asked why as we are not talking about the nuclear codes. All they would say is you have to go to the store...oh and pay $25 to activate it...something a 5 year old could do.
Now mind you, in addition to the three phones I purchased from my current carrier with the same information, I have the same info for my PayPal, Amazon, Ebay, Walmart.com, and many other online retailers. I pay my car insurance online with this same unverifiable information...not to mention paying local property taxes with said dubious info.
I was promised an answer within 48 hours from an email I found that supposedly linked to their Atlanta offices...nope not a peep. Apparently the online buying is a scam to get you into their dirty looking stores in my area. And I called three different stores near me and the phone wasn't in stock. I was not surprised. Looks like they did do one thing right...I'll never be one of their customers.
Dear ***
I received your review above, we would have been appreciative to have you as a customer with Cricket Wireless. To finalize a port request, all information must be current as well as accurate. We also take great pride in our stores and I can assure you that if you were advised to go in to a store, it would be to verify information and to finalize the process. We thank you for your feedback and hope to gain your business in the future.
Thank you,
Cricket Customer Support
CST/RM
My name is ***,
I have been a Cricket Wireless customer for over six months until today June 23 2019. Recently I have gone with no service at my address for 19 days. This issue started June 5. I was not able to make any calls or send/receive text messages. I called Cricket to report this issue. They originally thought it was my phone itself. I worked with them to resolve the issue with my phone. They proceeded to tell me it was a tower issue. I have been on the phone with Cricket for days on end. I was told today that it is not the tower it is a terrain issue. I have no idea where that answer is coming from but after agreeing with them to be compensated for days without service..they went back saying that it has been denied because it is not their fault and I still need to pay for days without service. All I'm asking for is a refund of days without service. I have changed from Cricket to another provider but I would like my money back for those days. I have talked to multiple operators with Cricket and got the run around. I'm hoping to get what I have paid back to me. I want to let the Revdex.com know that they have lied to me more than one time and it is not fair to paying customers.
Thank you
***
Product_Or_Service: Samsung /S7/Unlimited
Account_Number:
Other (Requires Explaination) I would like a refund of 18 days with no service at my residence as promised.
July 11, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in reference to a complaint filed by ***. In this complaint Ms. explains that she had connectivity issues at her home. Ms. is requesting a refund of unused services paid due to poor coverage in her home.
Cricket Wireless manager, Damaris, spoke with Ms. on July 11, 2019.
Cricket coverage maps show a high-level approximation of wireless voice and data coverage. Actual coverage may differ from map graphics and may be affected by terrain, weather, foliage, buildings and other construction, signal strength, high-usage periods, customer equipment, and other factors. Cricket does not guarantee coverage or the availability to the wireless network or any wireless services.
Cricket Wireless does not provide service refunds. Cricket Wireless Terms and Conditions may be found at www.cricketwireless.com/terms.
Cricket understands that a customer's service is an important part of their lives. In this instance, Cricket Wireless if Ms. decides to port her existing wireless number back to Cricket Wireless, we will provide a free month of service valued at $60. This free month of service would constitute her second month of prepaid service. This offer is valid until September 11, 2019.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/DA
Purchased 2 new plans/phones/sim cards but not able to activate them.
On 6/15/19 I purchased 2 new wireless plans online, with 2 new phones and 2 new sim cards for a total amount of $811.98. Upon receiving my order on 6/18 I attempted to activate my new phones online, but was unable to do so, it said the order was still processing. So I contacted Cricket customer service to do the activation. The representative was also unable to activate them, and told me there was a technical problem on their end, and told me a manager would call me back to complete activation. I missed a call from a manager, but when I listened to the voicemail he said to call back with the phones IMEI numbers and the SIM card numbers, which I called back and provided to them. At this point I was told they were still unable to activate our phones. I called twice on 6/21, and was told that I would be called back within an hour but I never got a call back from anyone. Today, 6/22 I called yet again and had to go through explaining everything from the beginning again, nothing had been done to fix the issue yet. So she started another complaint she told me technical support would work on and get back to me in 2-3 days. At this point I told her I was extremely upset that after 4 calls to them and all this time, still nothing had been done. I told her if this could not be fixed as soon as possible that I would like a refund. I explained my frustration at paying so much money and not even being able to have working phones and service for days now. I also explained how frustrated I was having to call so many times, and feeling like I'm getting the run around, no solutions offered or urgency to fix a problem with their system in a timely manner. I paid a large amount and I expect to get what I paid for.
*I will say that the woman I spoke with today, 6/22 was very kind and sounded like she wanted to help me. Still however no solution to their activation problems, and waiting to hear back from yet another person.
I would like to have our new phones activated so we can use the service/phones we paid for. If this technical problem is unable to be resolved and fixed within the next 3 days, I would like a full refund of the $811.98 I paid for my order, and I will send everything back to Cricket.
This correspondence is in reference to a complaint filed by Ms. ***. In this complaint, Ms. states that she is having issues with the activation of her new phones.
After reaching out multiple times to Ms. we have been unsuccessful at contacting her and gathering further information. Should Ms. wish to discuss this matter further, she can contact Mr. at XXX-XXX-XXXX
We value Ms. feedback and apologize for any inconvenience. We thank Ms. for her communication and look forward to speaking with her.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EM
Poor or no service here at my residence! Drops or loses signal frequently!!
Just signed up with Cricket while living in TN, checked the service area state chart for FL where I just moved to! Was showing that it was a service area for Cricket! Moved and tried to use my cell phone on numerous occasions, to turn on utilities, contact bank, have deliveries, repairs ETC. Phone constantly dropped and/or lost signal making it very hard to complete transactions!! At times I had to drive up the road several miles away to complete calls! I contacted Cricket to see if they would unlock my phone,(there is no contract), so I could go to another carrier to have working service! They refused, stated I would have to wait till August, 6 months into my deal with them! This issue is a big problem, tried this morning to contact two different companies reference obtaining info on internet service and both calls were lost! Very frustrating and this is a daily issue!!
Wish to just have my phone unlocked and partial refund of payment since I moved here three weeks ago! Contacted them about a week ago or so!
This correspondence is in reference to a complaint filed by Mr. ***. In his complaint, Mr. states that Cricket Wireless will not unlock his device. He states he lives and works in an area with limited service. He is now requesting to have the device unlocked since he is not able to use it properly on Crickets network.
Mr. account was thoroughly researched in response to his concerns. We were able to determine that there were a few areas where he may have had problems with his service.
We explained our unlock policy which can be found at www.cricketwireless.com/policy to Mr. and decided we would assist him with his request to have the device unlocked. Mr. was happy with our resolution of his complaint.
We thanked Mr. for allowing us the opportunity to assist him with is complaint and trust that we have properly addressed his concerns.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/CE
On 6/20/18 I was a customer with ***. I had just purchased an IPHONE 7. On this date my phone service and phone were turned off. I called *** and said I did not port my number. I then called all phone carriers and found out my phone number was ported to Cricket. I went into Cricket, there was no invoice, no signature, no Activation fee or any money owed. There is no Employee Identification selling me a phone or porting my number. I went to the fraud department at my bank after calling the police. The bank refunded my money after they did an investigation. However, *** withdrew the funds from my bank account stating that Cricket ported my number, without my permission and Cricket and *** have both told me its not their fault. Cricket has no invoices or receipts showing me porting over. Its fraud, I would be happy to talk to the police again however since there is no paper work there is no one for them to arrest for identity fraud. I almost lost my house when I went to pay my mortgage and sprint withdrew my money from my account after repeatedly calling, getting the fraud department at my bank involved. I won the case and still they took my money and did not port my number back.
Product_Or_Service: Apple //Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like the $599.46 they withdrew from my account, even though myself and the fraud department explained to them the situation. I would like compensation for the time and hassle of not having a debit card for the past year. I have called and spent hours upon hours researching spending time at the bank multiple times, and being on the phone for hours upon hours. Im not sure what a fair compensation they would like to offer me. I am prepared to file small claims court against Cricket.
This correspondence is a response to a complaint filed by Mr. E. ***. In this complaint, Mr. states that on June 20, 2018 he was a customer of *** and had just purchased an I-phone 7, that same day Mr. states his phone service was turned off and ported to Cricket. Mr. states that monies had been taken out of his account from *** and is requesting a refund from Cricket Wireless.
After further research we found there was no money taken from Mr. by Cricket Wireless in June of 2018. In Mr. complaint he states that money was taken out by ***, but he is asking for a reimbursement from Cricket. Please be advised that this matter needs to be settled by ***.
We value Mr. communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EM
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure how to respond to this statement without being disrespectful. Cricket ported my number with no money transferring, no invoice, no signature, no proof of how you transferred my number over.... this is fraud, against the law. Cricket has done nothing to try to help me resolve this issue and the charges I received was because Cricket broke the law and fraudulently ported my number with out my permission. I think the police should be called. I think that I am a victim of a corrupt system that doesn't have to answer to anyone. I have called the police, I have reached out to Cricket, ***, and I think who ever reads this should refer me to a lawyer. Can you imagine if you woke up one day and someone just stole your property and there was no evidence... can Cricket please produce an invoice or receipt of my porting pls... if not then that is fraud... I am asking for an invoice, with an employee number on the receipt, and how they got my personal information. I am willing to take this to the next level just because now its a moral issue... how can some company just take your property without holding their own employees and their customers responsible for their actions. I never ported my number over. There is no employee or invoice that states I gave my permission to port my number over.... Pls, if companies like this can get away with this nonsense there is no reason to even make a complaint. A Signature, an Identification Card, a passcode, any thing that can possibly link me to this transaction. Its a law you can not steal someones identification. The police should have been called... What else is there to say... Show me a signature... proof of purchase, proof of porting my number over. And to top it off I used to work for this company a few months before so they have my personal information..... Pls don't let this company get away with this. Again, a Signature, an invoice, anything....
July 31, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: *** E. ***
Dear Sir/Madam,
This correspondence is a response to a complaint filed by Mr. E. ***. In this complaint, Mr. states that on June 20, 2018 he was a customer of *** and had just purchased an I-phone 7, that same day Mr. states his phone service was turned off and ported to Cricket. Mr. states that monies had been taken out of his account from *** and is requesting a refund from Cricket Wireless.
After further research we found there was no money taken from Mr. by Cricket Wireless in June of 2018. In Mr. complaint he states that money was taken out by ***, but he is asking for a reimbursement from Cricket. Please be advised that this matter needs to be settled by ***.
We also discovered that the line was never ported, it was moved to another Cricket account on May 23, 2019.
We value Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EM
I went into cricket looking for a box to be able to watch Netflix on my television and we were lied to about the data being enough. We purchased 30 GB for $70 and within 4 days we were being told we had used all of our data. When we contacted corporate they basically implied I was lying to them that I did use all of that data even though no one was home and the box was not in use. They were rude and not understanding of the situation. The only option the woman gave me to fix the problem was to add more GB to get us through the month but it would come at an additional cost after I told her that we did NOT use the data we had already paid for and did not want to pay for more data.
Product_Or_Service: Other /Cricket hotspot /
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) For beginners I would like a full refund for our purchases because this happened two months in a row. And also for the company to be a little stricter on how their employees treat their customers.
July 18, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she purchased a Cricket Turbo Hotspot device and had received notifications that she had used all her data. Ms. states that she contacted Cricket and the representatives she spoke with were rude and did not show any empathy regarding the situation. She is requesting a full refund.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
Ms. was enrolled in Cricket's 4G LTE service 30 GB High-Speed Data at our fastest 4G LTE speeds. There is no data access after monthly purchase is used. We attempted to contact Ms. to provide her with our resolution and we were unsuccessful. Should she wish to discuss this matter further, she can contact Seindah at XXX-XXX-XXXX.
Ms. stated that she was not satisfied with her overall customer service experience when she contacted Care. Because of the concerns Ms. raised, we are taking further steps to review those interactions and will ensure proper coaching is provided, as needed. Cricket takes our customer's experience seriously and is committed to receiving feedback and providing excellent customer service.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SG
I have called this company all month about my mobile hotspot. They have not fix my problem and has charged me a extra 75.00 for something I have not used. I have had this problem since June 1. I would like credit for one month of my service fix. I asked them what they would do. They gave me a 5.00 credit and my mobile hot spot is still not working. My bill is do today. Please advise. Thanks ***
Product_Or_Service: Samsung //Cell phone
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Credit for 1 month service and hot spot fixed.
July 11, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: *** Deshun ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** Deshun ***. In this complaint, Mr. states that he has had issues with his Mobile Hotspot all month. He states that he has been paying for a feature that he is unable to use and is requesting a credit be applied towards his account.
We have made several attempts to contact Mr. via telephone as well as email and were unsuccessful. For that reason, we are unable to provide a resolution at this time. Should Mr. wish to discuss this matter further in detail, please contact Seindah Gascot at XXX-XXX-XXXX.
We thank Mr. for his communication and look forward to speaking with him soon.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/SG