Cricket Wireless Reviews (%countItem)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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On May 7th 2018, I placed the order online for the new phone and plan, the order number XXX XXX XXX. With the order, I transferred my number from Red Pocket to Cricket Wireless. On the cricket wireless website, the phone (LG Fortune) is advertised as free for customers switching from another carrier. I was charged $39.99 for the phone but I thought I would receive a refund once I stay with Cricket for couple months.
On Aug 26th 2018, more than 2 months after I switched to Cricket, I still haven't received the $39.99 refund yet. I called Cricket on 8/26 at 4:30pm but was told by 2 different agents, Mark (Badge: XXXXXXX) and Broderick (Badge: XXXXXXX) that they cannot offer credit/refund for the phone.
Product_Or_Service: LG /Fortune/Brobeick
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Refund of $39.99 plus tax for the LG Fortune mobile phone that was advertised as free.
July 10, 2019
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
CC: ***
This correspondence is in response to a complaint filed by ***. Mr. states that he was unable to receive a credit/promotion quoted up-front when setting up service with Cricket Wireless.
*** was looking to receive a LG Fortune for free. Upon researching the customer's account, this was verified as a current promotion at that time (online). We will honor that promotion and credit the account for the cost of the device. This was the customer's requested resolution and will be honored as a valued customer with Cricket Wireless.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/RM
This complaint still has not been resolved. The original description and desired resolution are still accurate.
I went into cricket at 10725 US Hwy 15 501 in southern pines nc to do an upgrade on 01/15/19.The device was defective. The volume was very low and was static. I exchanged it as soon as store opened on 01/16/19.The rep called the manager and manager told her to test the phone and the rep had the same issues. The phone was exchanged. Same model.I tried to perform many business calls and they could not hear me. They had to keep calling me back. I returned the phone again the same day for a refund and wasnt given all my money. I paid $90.73 but was returned $64.04 to my credit card. I had the rep to ask the manager to return my $25 upgrade fee and she refused. I dont have an upgrade because the phones are bad and she is charging me because her phones are defective. This is bad character and bad morals. I woek hard for my money and I've had cricket for years. I had to then pay another 10.66 for another SIM card because you cant reuse sim cards. I had a sim card before I purchased these defective phones so I lost on another 10.66 or go with no phone at all. I can only imagibe how many people they take $25 from and not return it but they do nothing because they're unaware that they can.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want my 90.74 plus tge money i had to waste buying another SIM card. 10.66. I live an hoyr away in Fayetteville NC so spent 4hrs total in drive time there and back.I won't include the first drive because I was already in the area which is why I decided to go ahead and stop at this location. The manager knew I was filing this complaint and she didnt seem to care at all. This makes Cricket look bad and its bad business.
July 25, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding Cricket Wireless. In her complaint, Ms. states that on January 15, 2019 she upgraded her device. The device's volume did not work. She went back to the Authorized Retailer and exchanged it the next day. The newly exchanged device had other issues, people she called could not hear her. She returned to the store and requested a full refund of her original purchase. The Authorized Retailer was able to refund the amount paid for the device. Ms. is asking we assist her by refunding the upgrade fee.
We called Ms. on July 24, 2019 and advised that upgrade fees are non-refundable. Ms. feels is unfair she did not keep the upgraded device but still charged an upgrade fee. We made an exception and came to an amicable resolution that she was happy with. Ms. brought to my attention that she submitted another Revdex.com complaint, several months ago for a Refer-A-Friend credit her mother and she did not receive. She's still waiting on resolution for this complaint. We were able to provide assistance with resolution for this complaint as well.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 12th Floor
Atlanta, GA 30324
EI
(The consumer indicated he/she ACCEPTED the response from the business.)
My husband and I had two plans through Cricket which totaled $220 a month. We recently left Cricket and was just told that even though we just paid $220 for services we did not use because we like to pay ahead of time that we would not get a refund since we no longer have an account with Cricket. I have since found the information on the website, but how can they keep money for services that we did not receive.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Refund of unused prepaid services. One bill we only used 1 day of service and the other we only used about half of the service we paid for.
This correspondence is in reference to a complaint filed by Ms. M. ***. In this complaint, Ms. states that she canceled service after one day of usage and is requesting a credit.
We have made several attempts to contact Ms., as well as speaking to Donnei *** who stated that he cannot assist me "Ms. handles everything". We cannot seem to contact Ms.. For that reason, we are unable to provide a resolution at this time. Should Ms. wish to discuss this matter further in detail, please contact Edward at XXX-XXX-XXXX.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank MS. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EM
Requesting a refund of services paid but not received because we left the provider
On Oct 1, I requested a cancellation of two cell phone lines under my account and request a refund of the remaining balance $65 in my account.
The customer rep explained that per the policy, the refund can only be made 7 days prior to the next billing cycle - which is Oct 3. I explained that since the next cycle hasn't even started. I would like to escalate and get a refund. The support agent agreed that this can be made. A case was created to process this case. (cancellation and refund).
On Dec 10, I noted the refund was credited to my credit card. So I reached out to CricketWireless agent again. I was told the refund cannot be made which is against what I was told in the previous conversation. Moreover, CricketWireless did not cancel both my two lines and recorded a negative balance on my account.
In this whole process, I was never reached by CricketWireless Support through email regarding my case status or account status. My account is now closed to due to the negative balance.
I am happy to provide the full details (web chat log) of both conversations with the Cricket Wireless support.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Refund the $65 dollars paid and make correction to my credit history if there has been negative impact to it.
This correspondence is in response to a complaint filed by ***. In the complaint, Mr. is seeking assistance with the recovery of his payment made via Auto Pay on October 1, 2018. Mr. states he attempted to cancel 2 lines on the same day his Autopay was processed, and he was denied a refund. He is requesting an exception for a refund. Mr. is also requesting a correction to his credit history.
Cricket Wireless Escalation Manager, Damaris, spoke with Mr. on July 23, 2019 to discuss his complaint in further detail.
Per our Terms & Conditions, service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If an account is suspended or cancelled for any reason, any remaining account balance will be forfeited. Additional information can be found online at www.cricketwireless.com/terms. For information regarding the agreed upon Cricket Auto Pay Authorization we ask that Mr. view our website at: https://www.cricketwireless.com/legal-info/auto-pay-authorization-terms.html.
As a prepaid carrier, we do not collect credit information and do not report to the credit bureaus.
A refund exception was approved, and Mr. *** expect his funds to reflect with his banking institution within 7 - 10 business days.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
My cricketwireless account was #XXXXXXXXX and my phone number was (XXX) XXX-XXXX
Please feel free to let me know if you require any further information.
Cricket Wireless and I entered into an agreement to extend my payment date to September 12th. They reneged on this date and shut off my cell phone service knowing fully well that I work as a Certified Home Health Aide and needed service in order to work. They tried to make me pay $4.00 to keep my cell phone number. I brought this number with me to Cricket. I stated that I would not pay them so a Factory Reset had to be done to remove Cricket Wireless from my phone and I lost all of my data along with PHI and Client Demographics-all of my client case`s addresses as well.
Product_Or_Service: Samsung /Galaxy S9+/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want Cricket Wireless to refund me monies due to their negligence and costing me numerous client case information. This is priceless, but I will settle for $240.00 from Cricket Wireless to pay me for my losses which is job-related.
July 17, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** In this complaint, Mr. states that he was not able to successfully complete his Bridge Pay payment. He further states that his line was suspended for non-payment, and that he subsequently lost all his work contacts.
We value feedback and apologize for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
Mr. was contacted by email, and we sympathized with him over his situation. We informed Mr. Stager that there were a few ways to conveniently make a payment on our website. Also, it was suggested that our CARE reps are readily available to escalate any payment issues or concerns by creating technical tickets. Mr. account is now canceled.
We thank *** for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/cb
(The consumer indicated he/she DID NOT accept the response from the business.)
Metro PCS called Cricket to get my cell phone number reactivated-they refused by stating that they wanted $4.00 to reactivate my number. I then stated that I wold not pay anything extra to Cricket so they completely discarded my cell number. This caused me to lose all contacts. I want Cricket to pay $240.00 for their horrible mistake by causing me to lose private phone numbers that are protected by the HIPAA Law.
July 22, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by *** In this complaint, Mr. that Cricket systems stated he owed a balance of $4 to re-activate his line. He states he refused to pay the balance owed, and that this ultimately hindered him from receiving calls for his profession.
It was explained to Mr. that for his line to be active, the amount would have needed to be paid.
Again, Mr. service is canceled, and he is no longer a Cricket customer. We would not be able to pay him $240.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/Cb
Started service with Cricket Wireless over a year ago with no contract. I can cancel whenever I can with no penalties.
After time past and as a good customer Cricket indicated I qualify for a phone upgrade which I accepted. I purchased an I phone 6 and paid in full using my visa credit card 7/28/18 ($254) . All indication to me is that the phone is mine because I do not have any outstanding bills and paid the published price for the phone.
I now have a desire to move to Version because of a good offer. I would like to take my phone with me but Cricket would not unlock the phone stating I need to keep it for 6 months. I plan to cancel my service next week because I am not happy with Cricket.
I feel I am being treated unfairly, because I paid for my phone in full and if Cricket does not unlock my phone I would not be able to use the phone I purchased just over one month. My $254 would be wasted.
Any help you can provide will be appreciated.
Product_Or_Service: Apple /I Phone 6/Unlimited Talk & Text + 5 Data Access
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Unlock phone so I can use it with
This correspondence is in reference to a complaint filed by ***. In the complaint, Mr. states that Cricket Wireless refuses to unlock his cellphone so that he can use it with another carrier. Mr. feels that Cricket Wireless should make an exception and unlock his device.
Cricket's Device Unlocking Policy is consistent with the policies of most major prepaid cell phone carriers, including T-Mobile, Metro PCS, and Boost, whose device unlock waiting periods range from 90 days to 12 months.
Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device:
The device you want to unlock has been active for at least six (6) months of paid service.
The device you want to unlock is designed for use on and is currently locked to Cricket's network.
Your device hasn't been reported as lost or stolen.
Your device isn't associated with a fraudulent account.
Acceptance of our Terms and Conditions with Cricket Wireless begins by doing the following, but not limited to, giving us written or electronic signature or telling us orally that you accept, activating service, paying for service, and attempting to use or in any way using the service.
On July 24, 2019, Damaris, spoke to Mr. to further explain our Terms and Conditions. We have determined and communicated to Mr. that he has not met the necessary requirements in order to unlock the device.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
(The consumer indicated he/she DID NOT accept the response from the business.)
***
I appreciate your help. Thank you for following up with Cricket on my behalf. Without the assistance of the Revdex.com I would not have received the response I received thus far.
I have not received Cricket response in the mail but did received a phone call from Cricket. The Cricket representative who called, wanted me to know their position is to decline my request to unlock my phone on the basis of Cricket's policy that the phone needs to be active for 6 months from purchase. Please note this was not shared with me when I purchased the phone as I would not have purchased the phone. Also, Cricket do not have any plan contracts and any customer can leave without penalty. It was surprising to me that the purchase of the phone did not fall under the same freedom. I have excellent standing with Cricket, and paid for the phone in full and at full price at the time.
This is unacceptable to me and I really need your help to pursue Cricket to unlock my phone. Here is a brief summary to support my request:
To reiterate, the phone was paid for in full. I paid $254 full price for my I-Phone 6, one year ago which was the going price for any I-Phone 6 and could have paid the same else where online
I owe Cricket no monies, nor there are any outstanding bills
I always paid Cricket on time during the one year plus while with Cricket. In good faith, I upfronted over $400 to my cricket account so they can withdraw every month
During purchase of the phone no one told me the phone is locked and requires a 6 months activation
Cricket has no plan contract and they told me I can terminate service and leave without penalty. This led for me to believe the same with the phone since no one told me different
Cricket is forcing individuals to stay as customers with hidden deceptive tactics
I spoke to Apple and they told me they do not sell locks phones and there is a requirement that all phones they sold must be unlock.
I traveled overseas last year. I tried to use my phone while overseas and was not able to do so.
I am 60 years old, retired. I work hard for my monies with funds limited. I now live on a budget and hate to have $254 spent on a phone I cannot use. I now use mobile service from the cable company and only pay for calls and text. This keep my monthly payment to a minimum of $15 per month once I do not use more than 1 GB of data. There is no benefit for cricket to have my phone locked because Cricket does not provide similar program for me to reconsider gong back.
I humble asked your support to help me pursue my quest with Cricket to have my phone unlock.
August 2, 2019
Revdex.com
Online Complaint
Re: ***
Revdex.com Complaint ID: XXXXXXXX - Rebuttal
Dear Sir/Madam,
This correspondence is in response to a rebuttal to a complaint filed by ***. In the rebuttal, Mr. repeats his claim that Cricket Wireless refuses to unlock his cellphone so that he can use it with another carrier. Mr. bases his claim on purchasing the device "price in full" and he states no one told him that the device would be locked.
Cricket's Device Unlocking Policy is consistent with the policies of most major prepaid cell phone carriers, including T-Mobile, Metro PCS, and Boost, whose device unlock waiting periods range from 90 days to 12 months.
Under Device Unlocking in our Terms and Conditions found at: https://www.cricketwireless.com/terms it states the following: If you bought a Device from Cricket, it is programmed with a SIM lock which will prevent it from operating with other compatible wireless telephone carriers' services. For information on how to unlock the Device, please see our Device Unlocking Policy at www.cricketwireless.com/legal-info/device-unlock-policy.html
To reiterate, Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device:
The device you want to unlock has been active for at least six (6) months of paid service.
The device you want to unlock is designed for use on and is currently locked to Cricket's network.
Your device hasn't been reported as lost or stolen.
Your device isn't associated with a fraudulent account.
Acceptance of our Terms and Conditions with Cricket Wireless begins by doing the following, but not limited to, giving us written or electronic signature or telling us orally that you accept, activating service, paying for service, and attempting to use or in any way using the service.
Mr. has failed to add any additional information and therefore Mr. request to unlock his device remains denied. Mr. stated during his conversation with Damaris that he would continue to complain until his device was unlocked. Unfortunately, in order to unlock Mr. device, he must meet the necessary requirements listed above.
We thank Mr. for his communication and trust that this explanation properly addresses and closes his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
When we started our service with cricket wireless we were told we had service in all of the Rio Grande Valley, it has come to my attention that the company does not provide service where I live, along with other areas. I took it upon myself to look online and they have service map located here: https://www.cricketwireless.com/map.html and I looked up my area "XXXXX" and they say they provide us with LTE coverage but while we are there we have a sign of "No Service" on our ends. They are falsely advertising their service which I believe violates Texas law and Atlanta law which is where their HQ is located.
Product_Or_Service: Apple /Iphone 7 lus/Crciket Wireless 100 Lines
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like for them to change my billing to either charge me less, or give me credit for the times we have payed for and not received the service they have offered us.
July 10, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding his Cricket Wireless service. In his complaint, Mr. states that he did not have service through Cricket Wireless based upon a zip code (service) search he completed prior to finalizing his transaction.
We researched Mr. account and found that he still does have a current account. We then researched the coverage per home address on file (as well as surrounding areas) and saw no network/coverage issues. Given the policy below, we are unable to credit the customer's account per requested resolution.
Coverage is not guaranteed. The customer is in a 4G LTE area, with good to moderate service. There may be periods where connections are slow due to congestion. As a Cricket Wireless customer, agreement to our Terms and Conditions begins with using or attempting to use our services and/or paying for services. Highlighted under Cricket Wireless' Terms and Conditions (see https://www.cricketwireless.com/terms),
"Availability of Service and Coverage" details the following:
"Availability of Service and Coverage Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You must be in the Cricket coverage area to place or receive calls. To see coverage, click here. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We do not guarantee coverage and our maps do not show actual network coverage or performance."
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
(The consumer indicated he/she DID NOT accept the response from the business.)
What this company is basically saying is they can sell us coverage that does not work and still take our money, they have a coverage map that says I am supposed to be getting service but I do not and while they do say that the service is not guarantied I believe it should be due to the amount of money we are paying.
July 19, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a rebuttal filed by *** regarding his Cricket Wireless service. In his rebuttal, Mr. states that he did not have service through Cricket Wireless based upon a zip code (service) search he completed prior to finalizing his transaction. The customer is now asking for guarantee coverage at his address (as well as surrounding areas) in his rebuttal.
We once again researched Mr. account and found that he still does have a current account. We then researched the coverage per home address on file (as well as surrounding areas) and saw no network/coverage issues. Given the policy below, we are unable to credit the customer's account per requested resolution.
Coverage is not guaranteed. The customer is in a 4G LTE area, with good to moderate service. There may be periods where connections are slow due to congestion. As a Cricket Wireless customer, agreement to our Terms and Conditions begins with using or attempting to use our services and/or paying for services. Highlighted under Cricket Wireless' Terms and Conditions (see https://www.cricketwireless.com/terms),
"Availability of Service and Coverage" details the following:
"Availability of Service and Coverage Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You must be in the Cricket coverage area to place or receive calls. To see coverage, click here. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We do not guarantee coverage and our maps do not show actual network coverage or performance."
We thank Mr. for his communication and trust that this explanation properly addresses his rebuttal.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
CST/RM
My phone was stolen on the job in around 11/15/2018. I called my claim in on the 15th. I wasnt able to pay my part of the insurance til later on 12/13/2018. I received the phone by UPS on 12/14/2018. I wasnt able to pay my bill til 12/22/2018. I paid the bill and my phone was on. But within the hour it was off. I call the company and they took mu information and said the phone was blacklisted because it was stolen. Not my fault. You send me a blacklisted phone from uour warehouse. I had to wait for a phone. They refused to give me my credit for the seven days I lost. It was not my fault they sent me a blacklisred phone. And the phone I have now they sent is not working properly either. Something needs to be done. I dont like to pay my money and they bamboozled me.
Product_Or_Service: LG /Stylo 3/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like the credit for the seven days i lost and the anguish and stress i went through trying to resolve this issue.
This correspondence is in response to a complaint filed by *** D. ***. In the complaint, Ms. states that she received a blacklisted replacement device from the insurance and Cricket Wireless would not compensate her for the days without service.
On July 12, 2019, Cricket Wireless manager, Damaris, tried contacting Ms. to discuss her complaint further. As a customer courtesy, a credit was provided for the inconvenience. An e-mail with a copy of this response was sent to Ms.. Ms., should she choose to contact us, can do so via e-mail.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
How has my complaint been closed? Y'all don't realize I work. So y'all closing my case and helpingcricket mess people out of their money.
Bait and Switch. I purchased the phone and activated the new account and was told by sales person insurance was included and if I didn't want it I had to cancel it by calling in to 800 number. I chose to keep the insurance and never called to cancel it. The phone was stolen about 3 weeks after purchase and I returned to store for replacement. I was told by sales person I had to deal with the insurer and new phone would be mailed to me. Sales person also confirmed insurance is included with new purchase and had to be canceled. Insurer had no record of sale and refused to take my claim. Insurer is "Cricket Protect" through CNA Asurion.
Product_Or_Service: LG //Basic
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Honor the insurance and replace the phone. Otherwise issue a full refund for the purchase price and activation fees. I can take my business elseware. Additionally, stop making false claims.
This correspondence is in reference to a complaint filed by *** P. ***. In this complaint, Mr. states that he had paid for Cricket Protect at an Authorized Retailed. He further details that when he decided to file a claim, he had no insurance.
Mr. concern was thoroughly investigated. On July 11th, 2019 we contacted Mr. via email and explained that his payment of $30 (On 1/28/2019), did not include a $7 payment of Cricket Protect. We do apologize for any miscommunication that was given in the store in January 2019.
To further ensure that there was no oversight, we contacted our internal administrator of Cricket Protect, Asurion, to see what they had in their systems. They confirmed that they show no record of Mr. having enrolled in Cricket Protect.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/cb
(The consumer indicated he/she DID NOT accept the response from the business.)
n! They should stop treating me like one.
Again, I believe this was a 3rd party bait and switch. I purchased the phone from Cricket because my previous phone had been stolen. That phone was not covered by insurance and that carrier would have sold me a new phone, no problem. I went with Crickets "new customer intro deal" instead because it was cheaper than my previous carriers replacement cost.
I was told by the retailer that insurance was included and I could cancel it by contacting Cricket. I KEPT the INCLUDED insurance because my previous phone was stolen. It goes without saying I would have insured the new phone in light of the theft, I'm not a m
There was NO MISCOMMUNICATION at the time of the sale. When I returned to the store to get a replacement of the stolen Cricket phone, the sales people CONFIRMED the insurance was included. The problem only arose when the 3rd party insurer refused to honor it.
I am totally dissatisfied with this situation and the length of time it is taking.
July 22, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: *** P. ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by *** P. ***. In this complaint, Mr. stated that he enrolled in Cricket Protect.
It was explained to Mr. that we nor Asurion (the Cricket Protect program administrator) have no record of Mr. insurance enrollment.
Again, Mr. service is canceled as of March 2019. It was explained to him previously that Cricket *** not be able to facilitate the replacement of his device with no insurance.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/Cb
I switched my phone lines from *** to Cricket. As part of promotion was a free Motorrola devices. I told that the diveces will be locked for 6 months and after the 6 Months it will be unlocked. I took the devices and keept them because I have my iphones. I called Cricket and informed them that my devices is unlocked. They told me because you did not use them for 6 Months!!
I told them that not what I told, I told that the devices will be unlocked after six months regardless of being in use or not!!
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Cricket shoul unlock mu devices. I have my account with them for more than 6 months in good standing
This correspondence is in response to a complaint filed by Mr. ***. In this complaint, Mr. states that he would like to have all 4 lines unlocked. Mr. insist that he has had all 4 lines over 6 months.
Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device.
1) The device has been active for at least 6 months of paid service.
2) The device designed for use on and is currently locked to Cricket's network.
3) The device has not been reported as lost or stolen.
4) The device isn't associated with fraudulent account.
Mr. can refer to Cricket's unlock policy at:
https;//www.cricketwireless.com/content /aio/en/support/apps-and-services/device-unlock/customer/device-unlock.html
Upon reviewing Mr. account, we discovered that only one of his lines (XXX)XXX-XXXX is eligible to be unlocked. Mr. must wait until the 6 months mark has been met for the remaining lines.
We value Mr. feedback and apologize for any inconvenience.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/EM
(The consumer indicated he/she DID NOT accept the response from the business.)
I had the service active for more than 6 Months. Its non of Cricket business that I used my other phone.
July 22, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is to the rebuttal filed by Mr. ***. In this rebuttal Mr. states, He has had the service longer than 6 months and wants to have the 3 more devices unlocked.
Please be advised that our stance remains the same in terms of the unlock requirement's.
Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device.
1) The device has been active for at least 6 months of paid service.
2) The device designed for use on and is currently locked to Cricket's network.
3) The device has not been reported as lost or stolen.
4) The device isn't associated with fraudulent account.
Mr. can refer to Cricket's unlock policy at:
https;//www.cricketwireless.com/content /aio/en/support/apps-and-services/device-unlock/customer/device-unlock.html
we thank Mr. for his feedback. Based on the aforementioned we respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/EM
March 5th ordered a sim card and minute card. Used next day air. Order did not arrive on March 6th as it should have. I used tracking number provided ,, item was shipped and it was in Abilene tx for 2 days in destination scan never moving to delivery. On saturday the 9th I contacted cricket thru online chat and was advised to file a complaint and cancel order due to them not being able to find items missing. I did as instructed.... I checked to see if refund had been sent to bank account on Monday 11th..not at this time.. I received a email stating item had been delivered to front door of my house at 7:40 pm monday night I checked and no package. Tuesday morming I contacted Cricket once again via online chat..The person I spoke to said I was not getting a refund. Under the rules she stated that if you dont cancel your order within 24 hours of placing it ,,you will not get a refund... I feel that if I didnt receive my item within the time frame stated that I was due a refund. According to the website ..Next day air...will refund your money if you dont get your item the next day. I didnt get my item till 7 days after I bought it...seems to me a refund was in order. I asked to send items back cause didnt need them now,,my daughter had to get me minutes and a sim card,,,was told if I sent back no refund...I feel I a due a refund for the fact that items did not get here as stated and item were lost...as stated by cricket employee, Total amount is 40.81
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Total refund due to the fact that I was suppose to have item in a day ,,where it took 7 days to get items.
I assumed that this was finished. I did receive product about a week and a half after I ordered it. I never heard anything else from Cricket so I assumed it was finished.
I walked in to the store and talked to them about phones and they told me a out the iPhone xr. They said ya go sell your iPhone 7 plus and bring $50 back and we could make payments. We said ok went to gamestop's sold by red iPhone plus 7. I got 200 for the phone. I came back then was told I had to do a application for their phone company. That was never said to me before I went. After being told that I can't get the phone. I waited 4.5 hours to be told all this. I walked out to my truck and they condemned my wife into it all. She signed everything that is in my name.$286 later and I get home the phones are junk. We came back to the store after maybe 1.5 hours. We couldn't use the phones at the house. The phones wouldn't connect to the internet. My wife couldn't play on the phone at all. We came back to get the money back. Then there was a sign at the desk that was not there while we were there. The guy told us that if we had problems to bring everything back and get our money back. Yep that was a no go! They lied to me and my wife. I had to go to Verizon and pay 159 on top of the 286 for cricket crappy service. I want my money back. They told me all lies. I even called the main number for cricket and they said I could have my money back but the store won't give us our money back. I didn't even get the account number. They also only gave me a half recpet. I dont want the service I want my money back.
Product_Or_Service: Samsung /Galaxy amp/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Getting my money back.
This correspondence is in response to a complaint filed by *** regarding his Cricket Wireless service. In his complaint, Mr. states his service was intermittent with certain devices/lines.
We researched Mr. account and verified that he did purchase devices as well as start service with Cricket Wireless on March 8, 2019. He did return 2 of those (4) devices compliant with our policy below. However, service charges are non-refundable per or policy. Per the coverage policy below as well, we will not be able to give the customer a refund for services.
Coverage is not guaranteed. The customer is in a 4G LTE area, with good to moderate service. There may be periods where connections are slow due to congestion. As a Cricket Wireless customer, agreement to our Terms and Conditions begins with using or attempting to use our services and/or paying for services. Highlighted under Cricket Wireless' Terms and Conditions (see https://www.cricketwireless.com/terms),
"Availability of Service and Coverage" details the following:
"Availability of Service and Coverage Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You must be in the Cricket coverage area to place or receive calls. To see coverage, click here. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We do not guarantee coverage and our maps do not show actual network coverage or performance."
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
(The consumer indicated he/she DID NOT accept the response from the business.)
I couldn't use my serives at all. I was told that my serives would work. I had to pay another 159 to Verizon to get phones and services that worked. The store wouldn't accept the phones back.I only had 3 phones. I sold my apple I phone to go with cricket. I was never told about any policy's. I was told by the manager at the store if I had a problem with the service and phones I could get my money back. I didn't even get a full receipt back. I didn't use any minutes or text with their service. I couldn't use the service and phones with my work stuff. Nothing worked the store didn't even say anything about their retune policy. I want my money back for service is didn't even use.
July 23, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a rebuttal filed by *** regarding his Cricket Wireless service. In his initial complaint, Mr. states his service was intermittent with certain devices/lines. In his rebuttal the customer states he does not accept the previous response.
Previously we researched Mr. account and verified that he did purchase devices as well as start service with Cricket Wireless on March 8, 2019. He did return 2 of those (4) devices compliant with our policy below. However, service charges are non-refundable per or policy. Per the coverage policy below as well (sent in the initial letter), we will not be able to give the customer a refund for services.
Coverage is not guaranteed. The customer is in a 4G LTE area, with good to moderate service. There may be periods where connections are slow due to congestion. As a Cricket Wireless customer, agreement to our Terms and Conditions begins with using or attempting to use our services and/or paying for services. Highlighted under Cricket Wireless' Terms and Conditions (see https://www.cricketwireless.com/terms),
"Availability of Service and Coverage" details the following:
"Availability of Service and Coverage Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You must be in the Cricket coverage area to place or receive calls. To see coverage, click here. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage *** vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We do not guarantee coverage and our maps do not show actual network coverage or performance."
We thank Mr. for his communication as well as rebuttal and trust that this explanation properly addresses his concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
I called in to have them cancel the payment that they where taking a day early and to also close out my services with them. The person that I was talking to at first took a very long time and then told me that I would need to talk to my bank about getting the money back. This is not true, refunds and canceling of payments is done with the company not my bank. I can file a dispute with my bank and have them pull the money back but that can take anywhere from 30 to 90 days. So I asked to speak with the person manager. I was given a supervisor. Needless to say they went through the same things not wanting to do anything and telling me that I needed to go to my bank. This again upset me along with the fact that I was not even speaking with the person that I asked to speak with. This manager that they finely got on the phone was not helping the fact that I was upset and I just needing things to be done right. This person told me that I need to "read better" and kept calling me a woman even after I told her that I am a man!
Product_Or_Service: Other //*** A ***
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want the $55.00 refunded to my card that was taken a day early for services for the time frame of July 22nd, 2018 to August 22nd, 2018. I also want the Manager that acted in the manner in which she did to go throw a training of how to handle upset clients.
This correspondence is in reference to a complaint filed by Ms. A. *** regarding her account. Ms. states that Cricket Wireless took a payment for her monthly service charges after she had already cancelled her service. She is requesting a refund for that charge.
We reviewed Ms. account and found that she had auto pay set up on her account - which takes the payment a day prior to her due date in order to prevent her service from being interrupted.
For more information regarding the auto pay process, please refer to -
https://www.cricketwireless.com/support/billing-and-payments/auto-pay-setup.html
We attempted to reach Ms. without success. We need additional information in order to complete her request. We left our contact information Chiquitta with Cricket Corporate office, and we are still awaiting a call back.
We look forward to completing her request as soon as she contacts us with the additional information needed.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/CE
At this time no refund has been given for the $55.00 nor have I been contacted and it has almost been a YEAR.
Purchased a plan at the cricket store at 1280 Eighteen Mile Rd, Central, SC. The girl working at the store - I believe her name was Tia - sold me device insurance that she did not ask me about nor did I need for a phone that I owned. She also gave us a phone cover that she said would be reimbursed on my bill. I called cricket when I found that she had charged me for a device insurance plan and had them cancel the plan and reimburse the money, which they did. I told the rep about the phone cover and he sad they do not reimburse. So, I paid $20 for a cover I did not want. Tia went over and picked up a cover and charged us for it after I told her I already had one.
Product_Or_Service: Apple /Iphone 6/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Refund for the phone cover for $20 that Tia said was free. She is a liar
July 9th, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding his Cricket Wireless service. In his complaint, Mr. states that he was misled about the cost of an accessory (phone case) in-store.
Our return policy gives customers seven (7) days to return accessories for a refund. Full details of this policy can be found at https://www.cricketwireless.com/support/orders-and-activations/returns-and-exchanges.html.
We researched Mr. account and verified that he did purchase an accessory in store. Notwithstanding the policy above, we have decided to credit the account for the charge of the accessory ($20) given the current account status as a one-time exception; this was also his requested resolution.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
I want my money refunded
The $20 was credited to my account. I am satisfied with the response
Cricket, Miami Fl, 647 NW 62nd St. where I normally pay my bill, where I have purchased my Samsung phones, promoted to me Progressive Leasing to purchase a new phone, on the spot with an option to pay at a later date...The promo was believable but before signing I asked to clerk to call progressive, so as I spoke to Progressive Leasing the Cricket employee witness the call, the verbal contract as well. The details were precise as I was adamant about paying monthly at the time my cell phone bill is due. Also, I was never told about the 90 day payoff plan. Since I have been charged twice a month, I called to inquire why and to remind of my agreement and was told to pay the double payments to date, or be late. I told them I'd file a complaint. The next month it was quadrupled and I was told it would be changed because I had filed the complaint BUT to date it has not and I'm being told I owe twice the amount of the phone and there was no honor in the contract and I was fooled, bamboozled, lied to and the consumer bullies Progressive, whom I spoke to on four occassions and emailed has not kept up the agreement. The clerk at Crickett is a witness! This is very upsetting. I would not have gone with the plan had I known this company was this unscrupulous.
Account_Number:
Other (Requires Explaination) I would like to have the contract based on bait and switch, no reasonable explanation from company, they agreed verbally twice, once on speaker in front of retailer clerk and to me on a private call afger learning they were charging me bi-weekly instead of monthly. Progressive Leasing is a sham and I won't the contract dissolved. If reported to credit bureau, IT WILL BE DISPUTED.
July 9th, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding her Cricket Wireless service. In her complaint, Ms. states that she was not informed about the terms of her device lease administered through Progressive.
We researched Ms. account thoroughly. We understand the customer's concerns with terms, we do not, however, set the terms nor details of the phone lease agreement. If the customer would like to dispute the terms of previous, current or future lease agreements, please contact Progressive at :Phone: 877-898-1970 (M-F 10AM-7PM ET, Saturday 10AM-6PM ET) - Website: http://progleasing.com/company/contact-us/
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
Yes, still interested.
I have device insurance with Cricket. The back side of my phone gets damaged last week. I filed a claim and I found that I have to pay a deductible of $250 to get my device replaced. No one ever has notified me about this deductible. Thus, I consider this a fraud and a hidden fee. I talked to Cricket representative and her supervisor ( Gilbert; ID # *** tonight and he informed me that while it's Cricket mistake that they did not notify me about the $250 deductible, I still have to pay it.
Product_Or_Service: Apple /8 Plus 64GB/5 GB Plan
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like to get my phone replaced without deductible as a one-time courtesy from Cricket since I have not been informed about it. I believe it's their responsibility to be as much clear as possible.
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. *** states that he was not informed of the Cricket Protect (administered by Asurion) deductible for his device replacement. He states he wants his device replaced without paying the deductible.
We are unable to replace Mr. ***'s device as a courtesy.
Under Cricket Wireless' website at https://www.cricketwireless.com/support/plans-and-features/cricket-protect-device-insurance/customer/cricket-protect.html we provide the program overview. It advises that under Asurion's Terms and Conditions of Service, a deductible varies from $10- $250 per approved claim, depending on phone model.
Mr. *** was unhappy with the decision.
We thank Mr. *** for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/cb
(The consumer indicated he/she DID NOT accept the response from the business.)
The insurance policy wasn't clearly communicated to me. I believe this is unfair to the customers.
I totally unsatisfied with Cricket policy and customer services
June 21, 2019
Revdex.com
Online Complaint
Complaint No:
Re:
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In this complaint, Mr. *** states that he was not informed of the Cricket Protect (administered by Asurion) deductible for his device replacement. He states he wants his device replaced without paying the deductible.
Mr. *** further reiterates that he still feels the policy was not communicated to him. Mr. *** was informed of the website below:
Under Cricket Wireless' website at https://www.cricketwireless.com/support/plans-and-features/cricket-protect-device-insurance/customer/cricket-protect.html we provide the program overview. It advises that under Asurion's Terms and Conditions of Service, a deductible varies from $10- $250 per approved claim, depending on phone model.
We request this complaint be closed.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/cb
I haven't been happy since the beginning so I am going elsewhere now. I've wasted enough money on this company!! When I first signed on with Cricket, the worker had no idea how to transfer my pictures from old phone to my new phone so I had to Bluetooth every picture MYSELF once I got home. I've purchased two phones had them both for about a week when the started slowing down, freezing, screen turning black, battery dying very quick. I went to upgrade about two weeks ago and purchased a SD card b/c the phone I got has very little storage. So AFTER dumping money into a new phone PLUS an addition $32.99 on a card, the card is corrupt and guess what'! Too bad! It's non-refundable! Was I told that when I purchased it'? NO!!! Was I told when I signed on with Cricket that even though I pay MONTHLY for insurance, when and if I have to send my phone, I'll COMPLETELY be WITHOUT a phone until they send mine back'! I take my phone to a different location to see if they can help with the SD card issue... The workers said to me, "how do you get to the SD card? I've been working with Iphones all day" REALLY'??!!!! This company sucks, the employees have NO clue what their doing and the phones are garbage! At this point, the only thing left for you to do is refund me my money!
Product_Or_Service: Samsung //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want all my money I have poured into these two phones I've purchased (in less than a year) and the 32.99 for the SD card that doesn't work (and they won't exchange it) refunded to me.
This correspondence is in reference to a complaint filed by Ms. *** regarding her account. Ms. states that she hasn't been happy with her phones since she purchased them. She states the devices never worked correctly. She states they are slow and freezes up. She is asking for a refund of the cost of the devices and the cost of the SD card.
We reviewed Ms. account and found that she has had the devices well beyond the 7 day return policy. Per Cricket Wireless return policy, you can return or exchange your device within 7 days from the date of purchase. (The day of purchase is considered the first day). This information can be found at www.cricketwireless.com. We were also able to determine that there was a credit applied to her account for the cost of the SD card.
We attempted to reach Ms. without success. We wanted to provide her with our findings. We left our contact information Chiquitta should Ms. want to further discuss our finding.
We thank Ms. for allowing us the opportunity to assist her and hope that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/CE
Cricket wireless offers very poor customer service skills, troubleshooting issues with any phone, very poor communication skills (not giving you all the information upfront, and they solisitate false advertising.
I was over charged on Bill and they refuse to put my money back on my card
Product_Or_Service: Samsung /Note/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want my money back on my bank card this is month to month I have been with them for years
July 16, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she was over charged on her bill and money was due back to her.
After reaching out multiple times to Ms. we have been unsuccessful at contacting her and gathering futher information. Should Ms. wish to discuss this matter further, she can contact Mr. McDuffie at XXX-XXX-XXXX
We value Ms. feedback and apologize for any inconvenience. We thank Ms. for her communication and look forward to speaking with her.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/EM
Ten�a un plan de Cricket que costaba 50 d�lares al mes. Entré en la tienda para agregar otra l�nea utilizando un teléfono que ya ten�a y el vendedor me dijo que funcionar�a y que costar�a 50 d�lares por l�nea, pero que si hiciera un dep�sito directo solo ser�a de 45 d�lares. Me inscrib� y él me pidi� que ingresara el n*mero PIN de mi cuenta bancaria, lo cual hice. El teléfono nunca funcion� y cuando hablé con el supervisor, me dijo que no iba a funcionar y que el vendedor era nuevo y no sab�a de qué estaba hablando. Les dije que cancelaran la l�nea y que mantendr�a la segunda. Pagué 45 d�lares al mes por agosto y septiembre y luego en octubre tuve dos cargos por 57.89 el 10/02/18 y 57.50 el 10/04/18. Llamé a la tienda pero no me ayud�, as� que fui al banco de *** y comencé a disputar los cargos. La bancada fall�, pero me dijeron que la otra l�nea hab�a desaparecido y que ya no iban a hacer dep�sitos directos. El 11/05/18 se llevaron de nuevo 80 d�lares. Tuve que viajar a México y estaba en Flagstaff, Arizona, cuando me di cuenta de que mi teléfono no funcionaba. Fui a una tienda de Cricket all� y me dijeron que ten�a que pagar mi factura a pesar de que solo se hab�an llevado 80 d�lares. Tuve que pagar 46 d�lares en Arizona porque necesito mi teléfono. Con todo el dinero que tomaron, mi cuenta estaba sobregirada y me cobraron una tarifa de 25 d�lares que no habr�a ocurrido si no se llevaran todo el dinero. Desde entonces he cancelado el teléfono pero no se me ha devuelto ning*n dinero.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) El reembolso para octubre de 57.89 y 57.50, el 80.00 de noviembre, la tarifa bancaria de 25.00 y 46.00 tuve que pagar en Arizona. Total 266.39
July 16, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding Cricket Wireless. In his complaint, Mr. states that he went to a Cricket Authorized Retail store and requested to add service to a cell phone he brought from Mexico. After activation the cell phone would not work on the Cricket network. The sales advocate determined that the device was not compatible with the Cricket network. Mr. requested to be reimbursed and for the line to be cancelled. The Authorized Retail store supervisor informed him that Cricket does not refund for service and that he could use another device with his new number. Mr. also states that Cricket overcharged him in the months of October and November for this extra line because he was only supposed to have one line on his account. He is asking Cricket refunds $266.39 for all the overcharges.
Upon receiving the Revdex.com complaint, we found that in March 2019 Mr. submitted an identical complaint to the State of Utah Department of Commerce - Consumer Protection Division, and we assisted him with resolution.
In March 2019 we researched Mr. account and confirmed that all amounts charged were accurate. Mr. made multiple changes to his account between October 2, 2018 and November 3, 2018. These changes, including a rate plan change, a new line activation and subsequent cancelation, caused prorated charges to be assessed. Additionally, Mr. reversed a payment made through his banking institution causing him to not have enough available funds on his Cricket account to cover his monthly service. This reversal lead to his active line being suspended for non-payment.
Per our terms and conditions, Cricket does not provide refunds for monthly service charges; however, we understand that the multiple changes initiated by Mr. *** have resulted in confusion, and as a one-time exception We were able to come to an amicable resolution with Mr..
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr.,
Atlanta, GA XXXXX
/EI
Hi
I've waiting for this response for a while, now I have my number case, thanks for that.
I understand that you have all necessary documents about my case with cricket company, but if you need more information or anything else, I'll be waiting for further details.
My address is *** N 1***, Utah. XXXXX
Sincerely
*** S. ***
XXX-XXX-XXXX
I signed up with Cricket in October at a local Cricket store due to the fact that they were cheaper than my current carrier and promised service in all areas I was in. I paid over $500 for our phones and 1st month of service. Since this time, I have lost service 3 different times for a period of 1-3 days. Each time I contacted customer service I was told that their towers were down and their technical team was working on it, let me issue a $20 credit for the inconvenience. Credit was never received. I still continued to pay my bill, 3rd time, I was dismissed with the same quote of "our technical team is working on it". This is completely unacceptable for any cellular carrier. I could understand if we had hurricanes or severe weather to take out towers or other carriers being down just as well, however, Cricket runs on Qualcomm which is a satellite service, not just towers. Truck drivers use Qualcomm, they don't have this issue! Cricket has been unreliable, has not lived up to their "Commercials" or "advertising" and a complete joke for services. The store I purchased everything at has a "manager" that just doesn't care once he completes a sale and does nothing to assist a customer properly. His answer is "call customer service I don't know what to tell you".
Product_Or_Service: LG /X Charge/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want a full refund for our 5 phones purchased $425. A refund for 3 months worth of service, $375 and Cricket to remove their false advertising of complete and better service. I never had this issue with my previous carrier and have every intention of going back to them. I do not feel that I should need to pay for brand new phones again and take such a major loss due to the incompetence of Cricket. I will gladly return their phones back to Cricket once I receive the refund in full.
July 16, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Ms. ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. *** regarding her account. Ms. states she has had several incidents where she wasn't able to make calls or use her data from her home and other areas. She states that her service was fine for a couple of months, then the service changed. She is asking for a credit for the cost of her phones and her monthly service charge.
We opened a case with our technical support team to research her complaint. Our technical teams determined that Ms. home address is in a low to moderate coverage area.
Cricket's terms and conditions state that: We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage *** vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors." Additional information can be found online at www.cricketwireless.com/terms . Customers accept our terms and conditions at the time of activation and each month that they pay for service.
We spoke to Ms. and advised her of the information provided to us by our technical support team. We advised her that, there is a scheduled maintenance upgrades for July 18, 2019 in her home area.
We also advised Ms. that we would not be able to provide any credits to her account. She stated she would wait to see if the upgrade helps with her service and give us a call back.
We thank Ms. for allowing us an opportunity to assist her and hope that this explanation addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/CE
I have no idea what further information the business would want.