Cricket Wireless

My cell phone service provider Cricket Wireless, allowed me to set up a 'Bridge Pay? on August 12th, 2018. A bridge pay allows a customer to make a partial payment (usually a little less than half the full payment), then pay the rest or balance six days later.

I paid $50.00 from my cell phone through the Cricket Automated pay system by dialing '611'? , on or about August 11th, 2018. I received notification that I would have to pay the balance of $60.00 which includes a $10.00 bridge pay charge, before 11:59pm (CST) on Saturday, August 18th, 2018.

If the balance was not paid in full before 11:59pm (CST) on August 18th, 2018, my service would be suspended and the entire balance of $110.00 would be due to restore my cell phone service.

I attempted to pay my cell phone bill seven (7) times on Saturday evening August 18th, 2018 before the 11:59 pm deadline. I tried dialing '611', the Cricket Customer Care Automated Payment line? five times.

I called at 11:19pm, 11:26 pm, 11:27 pm, and 11:35 pm. each time I received a recording stating, ? Thanks for calling Cricket, we are currently updating our systems, and we will be unavailable at 10:00 am Eastern? (Referring to Sunday morning August 19th, this obviously will cause the payment to be late)

I attempted to make my payment on the Cricket Website ( at cricketwireless.com) , two (2) times, when's at 11:23 pm and once at 11:24 pm. However, I received a message reading:
? Be back soon!'
? Our team is making an update for the next couple of hours'

I called Cricket Wireless on Sunday morning August 19th 2018 and a recording stated that their Offices were closed and reopen on Monday morning August 20th, 2018.

Cricket Wireless has since suspended my cell phone service.

I called Cricket Wireless on Monday morning August 20th, 2018 and explain the situation to the first representative I spoke with. The representative informed me that she checked with her sources and she was told the charge of $110.00 is a valid charge.

I told the representative that I have been a customer for a long time and I have never had a problem making payments. I informed the representative that I would only paid the $60.00 balance and nothing more because the Cricket system was down on Saturday evening August 18th.

A short time later, the representative stated that Cricket would give me a discount of $20.00 off my bill leaving the balance at $90.00 due. I again told the representative I would only pay the $60.00 balance.
I then asked for another representative. After explaining the situation to the second representative, she informed me that Cricket would give me a 1 time courtesy by giving me a $30.00 discount off my bill, and I would only have to pay $80.00

I informed the representative that I would not pay anything other than the $60.00 because Cricket's system being down on Saturday Evening was no fault of mine.

The Representative stated that she could not do that.

I contacted my Attorney and my Attorney sent Cricket Wireless a letter on or about August 23rd, 2018.

A Cricket Wireless Representative contacted me on Monday evening October 22nd, 2018, nearly two months later and informed me that Cricket's Incident Management team looked into my claim and determined that their system was not down as I had claimed.

To make matters worse, the representative said 'why didn't you just pay the extra bill, and then make the claim afterwards'?

I told the representative that I shouldn't not have had to pay a bill with extra charges attached that was no fault of my own.

The representative then stated that there was nothing they could do and that all four lines had been canceled.

I am prepared to provide evidence that Cricket Wireless? system was down on both the automated phone payment systems and their website on the evening of Saturday, August 18, 2018.

Consequently the canceling of all four of my families telephone lines was totally unjustified. My small business phone number was one of the telephone lines that was canceled.

I had been a paying Cricket Wireless customer for several years. My explanation to Cricket and my not being at fault was totally ignored as they never asked for proof from me that their system was indeed down.
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX

Went in to Cricket store on Bellview and Wadsworth in Littleton, CO on 2/1/19, to transfer service from Tmobile. Worked with Katie. I told her I had tmobile but wanted to switch to cricket since it was cheaper. She proceeded to get my information, phone number, name, address. She created an account for me, ported my number to cricket, gave me a SIM card, had me pay 92.78 including first month service, activation fee, and sim card fee plus tax. I paid cash. She proceeded to put the sim card in to my phone and said oh no, is your phone unlocked? I didn't know what that meant. She said it has to be unlocked to be able to transfer carriers. THIS SHOULD HAVE BEEN THE FIRST QUESTION SHE ASKED BEFORE SHE DID ANYTHING. Her manager, Jeremy, told me to call tmobile and have them "network unlock" my phone which could take 24-72 hours. I did so, left the store, at about 930, I had no service on my phone because my phone number was ported to Cricket, I was out of a working phone all night, I receive an email around 8am from Tmobile, regarding my unlock request and they said they COULD NOT unlock my phone because I have an outstanding bill with tmobile. I went back to the same cricket store, requested a refund and was told I could not receive the refund that I was pretty much SOL. I am now out of 92.78, which I couldn't afford in the first place, and I had to pay my existing phone bill and had to get a new number because tmobile would not help me port my number back from Cricket. This has been a mess, I am not paying 92.78 for services that I can't even use, this was the employees fault that she did not check that my phone was unlocked before charging me and now I cannot use their services. I went to the same location for a refund, was denied a refund, called Cricket customer service and they also told me they could not refund me my money. I paid cash so now I cannot even dispute it with my bank. They are thieves and something needs to be done.
Product_Or_Service: Apple /iphone 8/
Account_Number: XXX-XXX-XXXX

Cricketwireless.com states that there is no limit to the number of devices that you may trade in. It also states that you may trade in a "battered" phone as long as it powers on and the screen works. The Moundsville, WV location refuses to honor either of these statements.
They would allow only 2 trade ins and refused to even look at a cracked screen.
Account_Number: XXX-XXX-XXXX

Charged a BS fee for $3 after they disenrolled for their out pay system. Then they wanted to Charge $3 fee to pay this payment. This company has disrupted my life and health! I use my phone for my at home care. After 20 years I'm no longer going to continue service!!!!!!! What a sorry excuse for a company!!!

I have been with cricket for 10years but until a couple of months ago I cant get service while at my house cant recive calls or get incoming calls mind you that I am a electrician I am losing money I use this as my business phone called customer service several times spoke to numerous supervisors very rude and unhelpful was hung up on several times I even switched phones same problem I was promised a call back and that it would be fixed in 24hrs ect ect. So basically paying for a service that does not work. I have a family plan 4lines and everyone else's phone works fine just mine has the issue. So frustrated still waiting for a response.

I would leave zero stars if I could, They have really bad service. Didn't have GPS and data connection in most of the area in Chicago. Can you believe it. A major city and no service. It's redicules. I called customer service who promised to resolve but didn't. Then I called to get refund for service not provided but nothing.

DON"T GET CRICKET EVER...YOU WILL NOT HAVE SERVICE JUST A DEAD PHONE. NO GPS ... NO DATA!!!

Worst cricket authorized dealer I have ever been to!!!!
I brought a phone from this establishment today a iPhone. And it was not working so I went back to get the issue resolved. When I walked in the door Kevin was sitting down playing on his phone. I told Kevin the phone that I bought is disabled and before it was disabled Ii was not working. I was not able to dial out, I was not able to receive text messages or send messages. My husband had already called this establishment prior to me arriving he informed them of the issue and asked to see what they could do the lady that answered the phone told him "nothing" he can do, and we have to go to the Apple store. Mind you we have only had the phone at this point for all of two and a half hours and the phone was brought there not the apple store! So I told Kevin I want to speak to a manager, I am not going through all this trouble for a phone that I just purchased! Kevin kept saying well that's all you can do because we can't help you here (very hesitant to call his mgr) I told Kevin get a manager on the phone I'm done talking to you! he proceeds to tell me ma'am she is going to tell you the same thing! He repeated that 3 times before he called someone. I don't know if it was a manager or not and as he's talking to the person on the phone he is telling them his own story in his own words I continue to ask Kevin give me the phone so I can explain to your manager what's going on, he never gave me the phone or told them the actual issue!!! at this time while he is talking to whoever it is on the phone a young Hispanic girl comes from the back, her name is Jenavee or something like that. She asked Kevin is anything wrong Kevin says no I'm calling Maria right now so then she proceeded to the back. While I'm waiting on him to get Maria on the phone the police came in(seriously) I am shocked at this point and *** at the customer service that has been presented to me all I wanted was my phone to work or give me a new one or give me my money back so I can take my business elsewhere I was granted none. I then was issued a trespassing mind you I am still a customer of cricket!!! instead of Jenavee coming to see what's going on and how can she help the situation she calls the police! without even knowing what's going on! I have been trying to contact a corporate manager or the franchise manager or some kind of manager over this company and have not been successful I will continue this tomorrow because this behavior from employees of a company that I am doing continuous business with is unacceptable definitely going to ***!!! and I'm definitely going to spread the word how horrible their customer service and communication is at this establishment not only after all of this has happened I called up there several times to get a manager's name a corporate number or a franchise number and Kevin continuously answers the phone saying he does not have a number he does not know a number and if I would like a number for corporate then I can just call the 800 number to get it from customer service instead of him giving me the number he keeps giving me the run around. He only informed me to call pqh communications when you look that number up it's not even in Texas I have contacted several Managers from other Cricket locations who have tried to help me one who said they spoke to an Edward and Edward is supposed to call me which he has not yet and it is 6 p.m. this happened at 3 p.m.I will continue to go to the top with this matter because I was treated very poorly and I will find out who the manager is at this point I do not want to speak with Maria because Maria has not even tried to reach out to me after she already knew there was an incident at her location I want to speak to the highest person over this establishment and I will reach them in due time stay away from this location very poor customer service and is ran by very young dumb ignorant condescending individuals they need to work in the back of the house until they learn how to handle customers with complaints.This complaint is for the location in manor texas 11211 us hwy 290E and it is regarding JENAVEE KEVIN AND MARIA

Don't think this is a bad company at all. However, a couple of mistakes have been made that cost me extra money. I had a Cricket promo plan I started a year and a half ago (5 lines for $100) and added a 6th line for $130 total. Recently (Saturday) I decided to buy another phone and purchase 7th line. The customer service was awesome who helped my transfer the 7th number to the account but I don't believe that she was aware of me losing my promo package when I was purchasing the new line. After I activated the 7th line she told me my monthly bill would be $164 (which was actually the balance instead since setting up and paying for the new line). I thought that my bill would just have a $30 increase($130 to $160) after adding the 7th line since I was adding another $30 plan but found out when bill was due that it's now $190/month. I spoke with another Cricket agent last night on the situation. I told him even though I like this company I would still have to consider going with another carrier down the road since the last line upped my bill $60. He did inform me that there wasn't anything he could do about the price because they don't offer the promo anymore but told me instead of having 2gb and 5gb of high speed data on each line that I would now receive unlimited high speed on all 7 lines. The rep told me that he would give me a call this morning at 8AM (eastern time) to make sure that we could get that part squared away. I didn't receive the call. I just called and got off of the phone with another rep and this person is saying different from the guy last night. This rep informed me that in order for me to receive the unlimited data promo I would have to go from 7 lines to 5 lines for $125 (which is a good price but I still need 7 lines) and I would be charged a fee for the change even though these weren't my errors. So I lost my promo because I wasn't notified and now the alternative I was told to be able to receive last night can only work for 5 lines and I get charged a fee.

This company is terrible. Went to transfer services, rep didn't check if my phone was unlocked, it was not, she already charged me 92.78 and now I can't use their service and had to get a new number. The last 24 hours since I visited their store has been a mess and the store and 800 number would not refund me my money. I am now paying 92.78 for services I cannot use. This is thievery. Terrible company and horrible customer service.

I have been using Cricket Wireless as my cell phone provider for approximately 3-4 years and never had cell phone reception problems at my home address. That was until two days ago January 9, 2019. Ironically, that was the same day and time when I added a third cell phone line at the cricket wireless store. At any rate, I have called and talked with at least five different people at the cricket customer care center and still have no cell signal resolution for my home address. If I can't make or receive phone calls with no cell signal at my home, the cricket cell service is useless to me.
I can't understand why for three to four years I have enjoyed a good Cricket signal at my home, but all of the sudden two days ago, all three of my phones show (no signal) as the status. Occasionally, in the last two days I have noticed that I will get a one bar signal for a few minutes and then it goes back to no service. There seems to be no logical explanation to my problem. I had a good signal for years and now have no signal. I might add that live in a major residential area of metropolitan section of a mid major US city. I live about half a mile from interstate 85 with tons of shopping and restaurants. This situation has been extremely frustrating. The customer call center was not much help. No one seems to know what is really going on there. No one seems to be in charge there and or really want to fix the issue. I am happy to provide my case number to see if you can resolve ASAP. This is your chance to save my business as my patience has worn out with trying to resolve the matter on my on. I have no idea who is working my case or if there will be any sense of resolution. I am trying to run a business and if I can't use my phone, I will be forced to change to another cell phone carrier. I am not holding out much hope that anything is going to be done to resolve my lack of cellular signal at my home based on how I feel I have been treated by the customer call center thus far.

I was a customer for a few years and it is safe to say, no customer services there. I switched recently, two days AFTER the auto-pay was taken out and they would NOT refund me. I do NOT recommend this company as they simply just take your money while you don't even have services with them.

Had the worst experience with them. Last week I tried to have one of my numbers changed and repeated the number four times that I wanted changed. and somehow after all was said and done we hung up the phone and next thing you know I tried calling that number from my phone they ended up changing my phone number so, I had to wait two to three days for them to put my number back into my phone because of their mistake lost a bunch of business and now I'm trying to see why they are charging us an extra $10 for a bridge pay. I have been with this company for over 12 years and all the sudden we just started getting all these extra charges on little small things and it's just been a headache! and I wouldn't recommend anybody to come to Cricket they are getting worse every month little charges here, little charges there and I also called the customer support center and they absolutely said there was nothing they can do about helping me, they couldn't help me figure out why they are charging me for reconnection fee when my phone was never disconnected it was just a bridge pay. I asked for corporate office phone number and they said that there was not one they didn't have a corporate office phone number. so I told them that I may be switching to a new phone carrier because this is too much. Bottom line DO NOT GO TO CRICKET!. THEY SAY ONE PRICE AND CHANGE IT.

Worst ever. DO NOT GET THIS CELL PHONE COMPANY. They throttle, stall service. When you call to complain their answer to everuthing is resetting your data which doesn't fix the problem. They suck. You cannot get anyone who evens understands English. They say they will give you credit and then it never shows up.
THEY NEED TO BE PUT OUT OF BUSINESS. ONCE AND FOR ALL.

Customer service in Minooka Illinois *** they are greedy when it comes to not wanting to trade stuff that you just bought and didnt leave the store and will make you buy another thing and tell you oh well resell it to someone else

switching to this company was one of the worst mistakes I have ever made. 24 hours after initiating three new phones and upgrading one that my daughter had all four phone lines were turned off as the company required another hundred dollars per month of service. Their support informed me that if I went to the store they could correct this as I had all the receipts and bank statements showing they had gotten their money after driving for an hour in winter weather in the northern part of Montana and sitting on the phone for an hour with support and their sales reps standing right there Posen for me there was nothing they could do after they had both informed me that if I brought the receipts up that they could correct this. A week later I have to return to the store because they have not got the other two phone lines up and running yet at this point the customer support and their sales reps simply say we're sorry there's nothing we can do so in essence I am out the gas the time and the $500 I've spen t on their service to have one month of service.. I would not recommend this service to anyone, and as I worked in a professional position in this county I will be sure to inform coworkers and consumers alike that they are better off going with an alternative service rather than wasting their money with this organization.

They stole from me and lied. I called to cancel order that I placed online by mistake right after placing the order, rep said sim cards are already in shipping, they will arrive in 1 buss day, and I can send them back using return label in box. Well, sim cards came buss 3 days later not 1, there was no return label inside the box, and when I called them again I got more run-around: Customer Service dept said they can't do refund but will transfer me to Internet Sales & Warranty Dept who can. Once speaking with Internet Sales & Warr Dept, person said Cust Svce transferred me in error, b/c Internet dept doesn't do refunds, so they transferred me back to Cust Svce Dept. Then Cust Svce Dept said it really is Internet Sales & Warranties Dept and transferred me back yet again. I told both depts to stay on the line this time, and then they decided that Cricket doesn't do refunds for service or SIM cards, even though I never even activated service and don't remember saying no-refunds / no-cancellations of orders anywhere when I was placing orders.

After 5 phone calls and hours on the phone with Cricket support, they keep lying to me. When I needed extra data on one of my phone lines for the last 5 days of the month, they lied to me telling me it would only cost $5 for that month and that my normal monthly rate would not go up. I asked them repeatedly that my monthly rate would not go up and they kept saying that it would not. The next month it went from $100 to $130, a 30% increase after promising none.

In the past 6 phone calls I asked them to just listen to the recording of their promises to me, and they would not do it. Then a supervisor, Apple, said she would listen to it and call me back the next day at 4pm. A day later I never received the call. Another supervisor today gave me the same runaround.

Can I give no stars? Is that possible?

Service is TERRIBLE! I got an emergency phone call from my family one night and could not get a signal so I had to borrow a friends phone to call them back. I can seldom use my Lyft app, my music is constantly cutting out, and my phone has almost no battery life. SO, I switched to boost mobile this past week. On the 20th of this month though I had paid for Octobers phone bill with Cricket (a friend of mine surprised me with the switch to boost mobile). My current month had not even been used up, and my bill for October was not due until the 1st. So, there was a $30 credit on my account. Turns out, they won`t refund it! It is laid out right on the site, they said. There is no refund for unused or prepaid for service. So now I have to go through my bank and see if it is possible to reverse the charges. I have NEVER been told by a company that they would be keeping a payment I have made for services I did not use! EVER! I will not be going back to cricket and I am hoping to get a refund from my bank. It is only $30, but money is money and this is kind of a "principle of the matter" thing.

Service is not good at all I I have a tower 5 mins from house and still no good service I only get 1 to 2 bars but you post to be on *** network tower smh I have called multiple times to all they do is repeat the same process over and over and nothing ever works and they scam you out of money how is it I have pay 30 dollars to keep my phone on for a week if I'm late on my bill and still have pay the whole phone bill after why do I have to pay 3 dollar charge to pay my bill inside the store ? When I told them I would complain on this site they responded as well we have the right to discontinue your service

My family switched to Cricket after getting tired of paying the huge cell phone bills.

$70 a month for 2 lines with 5 GB of data on each line. Very good deal!

I could not tell a difference in service compared to when I had Verizon and AT&T. They also have excellent customer service and a good chat system on their website if you ever have questions.

If you decide to switch to Cricket, you can use this referral link and get $25 off your cell phone bill!

https://www.cricketwireless.com/l***?hash=***&type=other