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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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The Illinois Consumer Fraud and Deceptive Business Practices Act ("Act"),*** is comprehensive legislation designed to protect consumers, borrowers, and businessmen against fraud, unfair methods of competition, and unfair or deceptive practices in the conduct of trade or business.
Consumer Fraud And Deceptive Business Practices - Querrey & ...
Querrey & Harrow ? LawManual ? ch6_FConsumer Fraud And Deceptive Business Practices - Querrey & ...
Online agent was supposed to assist with resolutions reference # 3032.68592, instead charged $18.00 to my card and set up a New account without my knowledge. When asked what was done the agent told me he set up an account I asked why and how much was charged , no response.
I contacted the merchant with complaint and demanded refund ucc 1-308, and sited damages for non compliance and damages in the amount of $1000.00 USD a day, it took two days in which I seek $2000.00 for non compliance of UCC Rules and Damages for violating FCC process.
Product_Or_Service: Samsung ***
Account_Number:
Other (Requires Explaination) I am seeking damages in the amount of $1000.00 USD a day until funds we put back in my account, totaling two days for a sum of $2000.00 USD I contacted the merchant with complaint and demanded refund ucc 1-308, and sited damages for non compliance and damages in the amount of $1000.00 USD a day, it took two days in which i seek $2000.00 for non compliance of UCC Rules and Damages for violating FCC process.
July 12, 2018
Revdex.com
Online Complaint
Complaint No:***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In his complaint, Mr. alleges Cricket Wireless of deceptive sales practice.
We spoke with Mr. via telephone on June 26, 2018, to discuss his complaint. Mr. stated that on February 2018, he signed up for DirectvNow using his mobile device. He also stated that the same month, a Cricket Customer Support representative offered him 5 free months of DirectvNow service, and created an additional Cricket account for Mr..
In researching Mr. complaint, we could not locate either the DirectvNow or the Cricket account Mr. was referring to. We asked Mr. to provide additional details such as telephone number, reference number or the email address that these accounts may have been associated with. Mr. informed us that he will send those information to us. As of today, we have not received the necessary information for us to locate the accounts and for a comprehensive research. On June 27, 2018, we again sent Mr. an email requesting the necessary information via email.
Since we were unable to locate the accounts Mr. was referring to, and have not received the requested information from him, we are unable to provide a resolution.
We have provided Mr. with our contact information in the case he has any additional questions or concerns in the future.
We thank Mr. for his communication and trust this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
the account was *** the wireless number is *** this is the info requested. the issue is only with Directv Now not cricket.
July 24, 2018
Revdex.com
Online Complaint
Complaint No:*** - Rebuttal
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal complaint filed by Mr.. In this complaint, Mr. provided us with the requested information that has allowed us to investigate his previous complaint about Cricket's deceptive sales practice regarding DirectvNow service.
We spoke with Mr. via telephone on June 26, 2018, to discuss his original complaint. Mr. stated that on February 2018, he signed up for DirectvNow using his mobile device. He also stated within that the same month, a Cricket Customer Support representative offered him 5 free months of DirectvNow service and created an additional Cricket account for Mr.. Since we were not able to locate the accounts Mr. was referring to, we requested the telephone number or the email address that was associated with account. Mr. provided us the requested information via his rebuttal complaint. However, we were still unable to locate any DirectvNow accounts with the information provided. On July 20, 2018, we have recommended to Mr. that he contacts Directv customer support directly for a resolution.
We thank Mr. for his communication and trust this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
Paid whole phone bill for 2 business lines earlier in June. Yesterday they cut my phone off demanding another $58. Calls to supervisor was to no avail
Contacted Cricket for an extension on phone bill & was granted 1 week "bridge pay" for both lines. Paid $45 remainder of bill requested by Cricket system over phone; by Friday as agreed. Payment went thru, service not interrupted. Until a week or so later. Lines cut off without warning today. Phoned customer service, who demanded additional $58 to cut on service despite acknowledging fact that Cricket is liable for any mistakes, etc. with it's system or employees. Supervisor was very rude. No one can speak clear English. Refused to issue me a full refund as I requested & refused to fix issue with phone lines. Not concerned that we are losing business every minute our phones are off.
I want my lines cut back on immediately. And I want compensation for this hardship Cricket placed upon my business & family.
June 18, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr. states that due to a Cricket Customer Support agent's error, his service was suspended. He has requested that we re-activate his service.
In researching Mr. complaint, we found no discrepancies with the bill. Mr. had a balance of $70 that was due on June 6, 2018. On June 6th, Mr.' wife requested to set up BridgePay, and also requested a courtesy extension on the due date. Cricket representative proceeded to set up the BridgePay payment option, and also made an exception to provide additional extension on the due date by applying a one-time temporary credit to the account. Mr. was notified that the temporary credit was going to be removed on June 12, 2018, and the rest of the remaining balance needed to be paid by June 12th. On June 9, 2018, Mr. made a partial payment on the account, and was not aware that additional payments needed to be made. Since the temporary credit was removed as previously informed, and the remaining balance was not paid full, the system suspended the account. We explained to Mr. Cricket's billing process, and Mr. agreed to pay the remaining balance to re-activate his account. Mr. had no additional questions or concerns.
We thank him for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
I was contacted by someone from the Cricket Wireless Corporate office after I emailed an executive and phoned the AT&T Corporate office, and the issue was resolved. Not 100% to my satisfaction, but I appreciated the prompt response & resolution within the same day.
Customer service representatives offered wrong instructions and caused me to be charged extra money.
Before June X XXXX, my account had 5 lines and we used the 5GB plan, paying $100 per month (old promotion). Two lines wanted to leave and a new line wanted to join, so I called their customer service before I made any change to avoid any unnecessary charge. I followed the representative's instructions: two lines were removed on Jun 1, I then called to upgrade the remaining 3 lines to their unlimited plan, and also ordered the sim card for a new line. I upgraded the plan as they had a new promotion ($100 for 4 lines in unlimited plan). However, I was charged $45 after the upgrading. I didn't expect this, so I called again but was told if I wanted the $45 back I needed to downgrade back to the old plan. But I could not do this until the new sim card was activated. I reached one of their supervisor and he assured me that I would get my money back if I did this way. On June 5, the new sim card arrived and I called the customer service to make these changes to get the money back. Right after I activated the new sim card, I was charged another $55. They made the changes for me as I was told before, but I only got $40.5 back. After spending about 4 hours talking to several representatives, I finally reached another supervisor and she explained their billing policy to me and said that I could have avoided these charges, but she could not give me any refund. This does not make sense to me. Why should I be responsible for the mistakes of their representatives? I have been so cautious that I called them every time and explained everything again and again. They gave me different responses and wrong instructions, even including the previous supervisor.
I wanted a $55 refund, and also be compensated for the wasted time and headaches.
June 26, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal complaint filed by Ms.. In this complaint, Ms. states that she was provided with misinformation by Cricket Customer Service about adding a new line of service.
In researching the complaints, we found that Ms. spoke with a Cricket representative on June 1, 2018, about adding a new line of service. Ms. also expressed that she did not want to pay any prorated charges when activating the new line. Speaking with Ms. and researching the notes in the account, we found no evidence Ms. was provided with any misinformation.
We spoke with Ms. on June 20, 2018, to discuss her complaint. We explained to Ms. that anytime a new line of service is added via Cricket's online portal, it requires a payment of the first month's service. Prior to activating the new line of service on June 2, 2018, Ms. had a positive credit balance on her account. Per her request on the original complaint, we refunded the $55 so the first month's payment could be pulled from the credit balance on the account. Since Ms. had a positive credit balance on her account to substitute the $55 for the new line's service payment, we processed a refund for the $55 as requested. Ms. later informed us that she did not want the credit to replace the $55 payment, instead she wanted Cricket to reimburse her the $55 dollars and add additional credit for the same amount to her account. We again explained to Ms. that adding a new line of service requires a payment, and we cannot provide any additional refunds or credits.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm not satisfied with their response but my friends and I agreed that I had wasted too much time dealing this issue with them. They didn't admit the mistakes by their customer service agents. Now I realized that it was my mistake to choose and trust cricket in the first place and it was a greater mistake to encourage friends to join. They taught me a good lesson, THANK YOU!
5/3/18 I went to the Cricket Wireless at 8021 W Florissant, Jennings, MO XXXXX. I was setting up new service and was quoted $400 for phone and $49 for five accessories. That sounded like too good a deal so I asked ***, the clerk helping me, whether or not that was the actual price. She confirmed it was. When I asked to buy my phone outright, I was told that I could only get the price if I financed something but that it was 90 days same as cash. I was there until the store closed and then was rushed out. When I got home and looked at my bill, those accessories were itemized and the cost was $200, and phone was $549 on the bill! I went in to the same store the next day, and *** said they would take care of it, that it was her misunderstanding. She tried to call Progressive. The manager said they would talk to general manager and figure it out. I thought they would. I only have 7 days to return the products but I was told they would figure it out and correct the issue and get my refund. But what happened over the next month is that Cricket avoided me, never returned my calls. I've left messages and called corporate and no one has ever gotten back to me. I've called Progressive who said they would call Cricket, and who eventually asked me to return all items, and they could discuss giving me down payment back, which was $80. But I paid $129 as a down payment to Cricket. At one point, I asked Progressive if I could keep the phone and just return the accessories, that would be fine. But apparently that's something they can't do. Cricket could only do it and they refused because they say I knew what I was signing. But I didn't because I was given misinformation from the clerk (who admitted it and agreed) and rushed by staff because the store was closing. I sent all the items back to Progressive, they sent me a return label.
Other (requires explanation) Refund $204 ($129 paid for my initial service and others fees and $80 as a down payment for the leasing contract)
June 20, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that on May 3, 2018 she went into a Cricket Authorized Retailer to set up service. She was quoted $400 for a cell phone and $49 for five accessories. She felt the price was low so she asked the sales advocate to confirm the price and he confirmed that for all 5 accessories the total would be $49. It was the store's closing time so she felt she was rushed out. Once at home she looked at her receipt and realized that the itemized list of accessories totaled $200, and the cell phone charge was $549.99. She returned to the store the next day and spoke to the sales advocate that sold her the phone. The sales advocate assured her that the prices would be corrected. Ms. left the store and now the Authorized Retailer has been avoiding her for over a month and have not returned her calls. She is asking for a $200 refund ($129 paid at the store for initial service and $80 paid to Progressive for the leasing contract).
Upon receiving this complaint, we reached out to the Authorized Retailer's District Manager to further investigate and assist Ms.. Per the District Manager's investigation, we found that Store Manager Kendale reached out to Ms. to resolve this matter but Progressive had already taken care of the issue for her. On June 13, 2018 Cricket contacted Ms. to confirm she was happy with the resolution. She explained that Progressive refunded her for the $80 they charged her for the lease. However, she feels her issue has not been resolved and she is asking for the $129 paid at the store to be refunded. She states that the store advocated misled her when she told her that all accessories would be $49.99, and a day later she assured her that her issue would be resolved.
We are currently working with the Authorized Retailer and Ms. on a resolution that she is happy with. Ms. can contact Emilio I at XXX-XXX-XXXX for any further questions.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/EI
I joined cricket and had the worst experience. I was offered a discounted demo model Galaxy S8 when they had no more new phones in stock and had issues with it from the start. I was assured things would be fixed within 5 business days from date of purchase. Fixed after 3. I continued to have issues and within a month of having the phone I began calling customer service for assistance and spent another month calling them weekly which resulted in no fixes and an unwillingness to not only correct being over-billed, but issues with sending/receiving calls and texts. I was told the phone couldn't be warrantied and there was nothing that could be done. I had repeated instructions to take out my SIM card half a dozen times, all of which never fixed the phone. I had visited a store twice with no resolution either. I ended up having to switch from Cricket due to poor customer service and a phone service that was never consistent in areas of coverage. Now I am left with a locked cricket phone I not only payed for outright, but was ripped off on my auto-pay bill. They refused to refund me, fix my bill or unlock the phone I own.
I would never recommend this company to anyone else. It's not worth the money, hassle or phone issues. There is a reason store locations have high turnover or stores are closing.
Please DO NOT JOIN Cricket Wireless, you will be so disappointed. They do not want to provide the phone # or email for their Corporate office in Atlanta. If you have a billing issue and they cant resolve it, forget it. The customer service did a conference call with 2 of my banks, sat there and listen to all my security/confidential info. Very unprofessional company. The manager (Dolly) didn't want to provide a phone # or email to escalate the issue with headquaters, instead, chose to leave the issue unresolved. I was charged twice for one month.
! and 1/2 year customer at Berkeley. Woman employee surprised me with a huge price hike when I came in with the cash to pay for a replacement phone. Went back later telling her I wanted an inexpensive replacement and she sold me a huge phone with a probable commission for her in the upgrade fee Saved $5 .Had original phone reconnected. Waited. Went back yesterday to pay the monthly fee and buy whatever $89 phone they had. Accepted loss of probably $92 and days of service Almost paid for another month and a new basic phone with the nice new male employee, but she interrupted the transaction, mentioned I'd bought a phone and wouldn't let me talk to him. DO NOT GO TO BERKELEY1
One of my lines has no service for last month or so.
I have contacted cricket wireless several times over the last few months either by phone via customer service 611 or in person at one of their local locations. my phone has refused to turn on, on several occasions. I was instructed to reset the phone I did and it still refuses to connect to Wi-Fi it is constantly switching to airplane mode and my calls are dropped on a regular basis I am forced to text in most cases and than the texts sometimes wont send or receive right away. But the most pressing matter is I am paying for three lines and only two work I have notified cricket and they said they would fix it and called that line spoke to my mother and told her to turn it off that was on the June 4, 2018 and I have heard nothing since.
Since I have had to deal with the aggravation of not being able to use two of my lines as easily and hassle-free as they advertise daily for the last three months I am asking that they credit my account the exact amount of two billing cycles.
June 12, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint Mr. states that 1 of his phones hasn't worked for the past month or so. He states that he has called in and been provided instructions to reset information in his phone but it is still not working. He is asking for a credit of at least 3 months for the 2 devices he is having problems with.
We reviewed Mr. account and found that the phone he is complaining about was activated on his account since 10/2016. We contacted Mr. and explained to him that this device is out of warranty and unfortunately we would not be able to replace it. We explained that there is a 1 year warranty for every device, and during that timeframe the device will be replaced, but outside of that he would be responsible for replacing or upgrading his device. More warranty information can be found at ***
Mr. was not happy with our response and ended the call.
We apologize for any inconvenience or poor service Mr. felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We are sorry we were unable to accommodate Mr.' request, and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
Took 70.00 out of bank account for payment then shut service off for non payment even after the bank told them that they have my money
not necessary
refund will seek service else were
Talk with some one this morning that would and could do her job and she fixed everything so for now it has been resolve thank you for your fast and efficient service
On 6/1/2018 went into cricket store to pay phone bill.I paid the bill and purchased a phone for god daughter who was with me. The place this was done was*** The total I WAS TOLD TO PAY FOR ALL THIS WAS $49.85,when I ask why was it so low I was told because of a 25 dollar store credit I have so I PAID IT. Today 6/2/2018 my phone service has been disconnect. When I called credit I was told I would have to pay to have it restore or contact the the store to resolve it. When I contact the store Im told there is nothing they could do but collect the payment to restore service and that I will need to call cricket. Both refused to turn my phone on without another payment. This is the second time something like this has happen to me.
Account_Number:
Other (requires explanation) As a loyal customer I would like an apology, customer service training for cricket staff,to never have to go thru this again and a month of free service. And I have nothing against people of another race but please let me speak to some one who understand and will stop given me the run around. OR GIVEN ME A FAKE NAME SINCE I CAN'T SEE THEM.
June 15, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by ***. In the complaint, Ms. service was suspended after paying for her device, monthly service and activation fee. Ms. called the Cricket Wireless Call Center Representatives and requested credit in order to reactivate her account. Ms. explains she felt she was treated poorly and had to pay to reactivate her services. Ms. is requesting an explanation of what happened to her original payment, an apology, additional customer service training, and a free month of service.
Upon our review of the sales invoice, Cricket noticed that the Authorized Retailer failed to collect the payment of the first month of service. This caused the account to suspend and show a payment due. On June 13, 2018 Cricket Corporate Manager, *** reached out to Ms. and to our local management team in order to properly investigate Ms. claim.
The local management team communicated with Ms. and have come to an amicable resolution. The Authorized Retailer has also taken this opportunity to enhance the training of their representatives. Feedback has been provided to Cricket Wireless' Care Representative for further training opportunities.
Cricket Wireless apologizes to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
Bad service. Did everything still not working.
Product_Or_Service: 3 wireless phones unlimited
Other (requires explanation) Let me in my phone network
June 29, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. Mr. states that he service is inconsistent in his area. Mr. is requesting access to his phone network.
After contacting Mr. and discussing his concerns, we have created a ticket for our network to research and troubleshoot. The network team concluded, per their investigation, the numbers in question are provisioned correctly, with no reported issues or outages at the serving site of the address (***) in question at this moment. However, coverage at that location may not be sufficient for indoor use, which may explain why the customer has been experiencing signal/service issues at the address in question.
We have explained the network team's findings to Mr. via phone also and explained our policy regarding coverage indoors. Mr. understood.
C***et strives to provide excellent service and we regret when that high standard is not met. We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Regards,
C***et Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
Why shoukd I accept indoor? It workedbthe first 2 weeks at my house during winter indoors. Blizzard. Now it clear it dosent work. Lmbo. And now yall wont give me a my call records. I eant someone to giver me permission to go beyond the network not before it hit yall tower cause im legal can do that but after it hit yall tower. I want written and sign permission. My walls are thin so yall have no excuse. Imbeing *** rolled am i.
When T-mobile offered an unbeatable military family plan, I decided to transfer services from Cricket on the 5th of May 2018. After porting in my line to T-mobile, I called Cricket to unlock the phone but I was informed by the service representative that my phone is under six months so I have to wait until June 1st. I purchased the iPhone 6 from Cricket online where I paid the full price as an existing customer upon ordering. I did not know that I have to be using it for six months before I can ask for the device to be unlocked. This is a scam. I should not be tied to anything with a prepaid account. Note that even though the line was already ported out, the line was paid until June 5th even though it's no longer active with Cricket. Along with this line, I also ported out two other lines (not iPhones) to T-mobile, also paid for the full month until June 5th. I asked for credit for the three lines that were ported out but Cricket told me that it's prepaid so I cannot get a credit. The representative told me to call in June 1st in order to unlock my iPhone. When I called last night, June 1, 2018 to have the phone unlocked, I was shocked to find out that it is not qualified for unlocking because it has not been used for six months. Note again that even though it was ported out a month ahead, it was paid until June 5th so the service paid was actually for six months. CRICKET ALREADY GOT THEIR MONEY FROM ME, I EVEN PAID FOR SERVICE THAT I DID NOT USE FOR THREE LINES. I asked for the supervisor where she (***) also explained to me that their policy is for six months of use and cannot bypass the system to unlock, interaction ID#***. *** was apologetic about the whole situation but it does not fix the problem. Cricket got my money but did not deliver with their promise. This is a rip off action for a prepaid company. I will tell all my friends especially in the military community to avoid Cricket. It provides bad customer service and bad cell service.
Product_Or_Service: Apple /IPHONE 6/
Account_Number:
Other (requires explanation) UNLOCK THE IPHONE AS A COMPENSATION FOR BAD CUSTOMER SERVICE AND FOR FALSE AND INACCURATE INFORMATION PROVIDED BY THE COMPANY. NOTE THAT SERVICE FOR THIS PHONE WAS PAID UNTIL JUNE 5TH, A TOTAL OF SIX MONTHS PAYMENT FROM PURCHASE DATE PAID IN FULL, NO DISCOUNTS OR SPECIAL PRICE AS EXISTING CUSTOMER UPON PURCHASE OF IPHONE.
June 11, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. Mr. states after porting, an attempt was made to unlock his iPhone. Mr. states after paying for this device in full, unaware of the unlock policy, Cricket should unlock the device being 6 months of service was paid.
We attempted to contact Mr. via phone on 6/11/2018, but we were unsuccessful. After researching the account, the customer is a long-standing customer and the device was paid for 6 months. For these reasons, we have granted an unlock for the device. A voicemail was left with Mr., providing the same information. To complete the process, Ms. may need to tether the device to iTunes with a valid SIM card inserted. Please reference the link for questions: *** . Should there be any questions, please contact Gary directly at the number provided via voicemail.
Cricket strives to provide excellent service and we regret when that high standard is not met. We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
Please contact me at*** if unable to contact me via phone or leave a message in my voicemail if unable to reach me and leave message for call back information for unlock assistance. I appreciate Revdex.com and all parties who rectified my situation. Thank you so much.
Cricket changed plan without notifying consumer resulting in charges of $25 more a month and refuses to revert to original.
Member of family plan called Cricket (5/15) to disable data on a line in the family plan. Cricket complied but did not describe ramifications. When we wanted to pay the bill (5/28) we noticed that the changes were higher than usual so I called Cricket and was told that the plan had changed and now we would be charged more per month. I spoke to them at length and explained that the plan was changed without our knowledge but they refused to revert to the original plan. A phone number on the family plan is ***.
I am requesting that Cricket revert to our original plan: 5 lines for $100 a month.
June 12, 2018
Revdex.com
Online Complaint
Complaint No:***
Re: Ms.
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. regarding Cricket Wireless. In this complaint, Ms. states one of the users on her account called in to remove data from her line and the whole account was changed to a different rate plan. She stated the user was not advised that if she removed the data it would cause the rate plan to change. She is asking to be put back on her old plan.
While reviewing Ms. account we found that she was not informed that if she made any changes to her plan, even removing the data that it would cause the rate plan to change.
We contacted Ms. and advised of our findings, and we also advised her that we would put the account back on the old rate plan. Once the rate plan was changed back we attempted to contact Ms. to inform her that her issue has been resolved but were unsuccessful in speaking to her.
We apologize for any inconvenience or poor service Ms. felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thanked Ms. for her correspondence and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
I received an email yesterday, 6/1/18 stating that if I activated a new line with new service (unlimited) I would get a credit on my bill after the line has been active for 30 days. I contacted Cricket's customer c
r asking about a line I had actually activated 3 days prior to this email to see if this new line would qualify for the discount. The agent had no idea and was telling me there were no promotions like that. I stated I had received this in an email in my inbox. They said that a promotion like that would generally be received in a text. They didn't want to answer my question just kept putting me off so I asked to speak to a supervisor. When he came back on the line, he told me it would be about 3 min hold time. I told him that was fine, but in the time I was holding I got the same promotion in a text form. So, when I spoke to the supervisor I informed her of all of the above and also the fact that I got the text promotion as well. She, also told me that there were no promotions at that time. I insisted that I had the email AND text. Again, no resolution was offered I was instead informed of the discounts I was receiving because I have 4 lines with the company. That wasn't why I called. So, I politely asked for corporate's address and phone number. That's when the call ended.
Product_Or_Service: Samsung /S8/Unlimited 2 Plan
Account_Number:
Other (requires explanation) I would like to receive the $50 credit for the new line activated on my bill when the time is appropriate.
June 18, 2018
Revdex.com
Online Complaint
Complaint No***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. In this complaint, Ms. states that she was promised a $50 credit upon new service activation. Ms. states that she wants the credit that she was promised.
Ms. account was thoroughly researched. There is no promotion that states the customer would be issued a $50 service Cricket upon new activation. However, we do thank Ms. for activating multiple lines of credit with Cricket. Her feedback, will help shape future training opportunities, to ensure we are properly informing potential customers of promotions on products and services.
We value feedback and apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
I can provide email and text that I received from the company the very day I originally called to complain. This is the same exact response I got from the customer service representative. Nobody is interested in me providing proof. I would mot just make this up. Very poor customer service to send out a promotion amd not follow through with it. I have since deactivated that line and am looking into other carriers.
Without any warning or notice, both of our mobile phones had no service from our home address. When I first contacted customer service they would not tell me what the problem was. They suggested that it was both of our phones and that we should take them to a physical store to address the problem. The next contact I had with them they told me that a tower was being upgraded and would be finished the next day. This conversation took place on Friday, May 25, 2018. I contacted them again yesterday Thursday, May 31, 2018. They said that there are several towers in our area being upgraded and we will be without service for an unknown amount of time. I missed an important phone call from a doctor's office that morning because I was not receiving service at home. I asked if we would be compensated for being without service after we prepaid for it and they could not give me an answer.
Product_Or_Service: LG /Risio/
Account_Number:
Other (requires explanation) We would like a refund of $70. We prepaid this money for services that we have not been receiving for over a week.
June 11, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that both mobile cell phones had no service at her home address. She had to contact customer service a couple of times on May 25, 2018 to be told that there was a degraded tower in her area. She called back on May 31, 2018, and found that there were now several towers being upgraded in her area and that she would not have service for an unknown amount of time. Ms. would like a refund of $70 due to no service.
We checked her Cricket account and found that Ms. chatted with our customer service on May 26, 2018 where she reported not having services the day before. On June 6, 2018 we checked our network coverage map and found no network issues in the Ms. area.
Please note that the availability of Service and coverage services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services.
We attempted to call Ms. on June 6, 7 and 11, 2018 to discuss the coverage issue she reported with no success. We also sent her a text message with our contact information. If Ms. still needs assistance please have her contact *** I at***.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
I could not call or text Cricket because I had no service available from May 24, 2018 until June 7, 2018. It seems my service was suddenly restored in order for Cricket to contact me about my Revdex.com complaint. I still do not have any data service. I would like a refund of $70 for not having any service for the month and I will not be renewing my service with them further.
June 21, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In her rebuttal, Ms. states that she could not call or text us because she had no service for two weeks. She states that she still has no data service. Ms. is asking we provide a $70 refund for no service.
As stated in the initial response we checked Ms. Cricket account and found that she chatted with our customer service on May 26, 2018 where she reported not having services the day before. We could not find any other interactions with our customer service as of today. Our system also shows that there is uninterrupted service usage from both devices on the account. On June 6, 2018 we checked our network coverage map and found no network issues in Ms. area.
We attempted to call Ms. on June 6, 7 and 11, 2018 to discuss the coverage issue she reported with no success. We also sent her a text message with our contact information.
Upon receiving this rebuttal we researched Ms. account again and found that her account was suspended on June 18, 2018. Our records show services were used on both devices in the months of May and June. Please note that before we can further troubleshoot Ms. technical issues her suspended account will need to be restored by making a payment. We attempted to contact Ms. on June 19, 20 and 21, 2018 at the number provided in this rebuttal with no success. We also sent her an email and a text message with our contact information. If Ms. still needs assistance please have her contact ***.
Based on the aforementioned, we respectfully request that his complaint is closed at this time, as we are unable to assist any further.
Regards,
Cricket Wireless
Customer Corporate Relations
I recently purchased a phone paid it off with Progressive leasing who is contracted through Cricket Wireless. I'm in the process of switching to TMobile. I have a bill due with cricket and TMobile because I was recently told we have to wait until 6 months before I could get an unlock code to switch over. I don't we don't have 6 months and my significant other is currently overseas without phone service. We cannot afford to pay both TMOBILE and Cricket and Cricket is no use to us since he doesn't have service overseas he can't use the phone. If this is the case Cricket needs to buy the phone back in full in order for us to purchase a new phone in Poland.
Product_Or_Service: Apple //Unlimited
Account_Number:
Other (requires explanation) Cricket is no use to us since he doesn't have service overseas he can't use the phone. If this is the case Cricket needs to buy the phone back in full in order for us to purchase a new phone in Poland.
June 13, 2018
Revdex.com
Online Complaint
Re: ***
Revdex.com Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. In the complaint, Ms. states that Cricket Wireless refuses to unlock her cellphones so that she can use it with another carrier. Ms. feels that Cricket Wireless should make an exception and unlock her device.
Cricket's Device Unlocking Policy is consistent with the policies of most major prepaid cell phone carriers, including T-Mobile, Metro PCS, and Boost, whose device unlock waiting periods range from 90 days to 12 months.
Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device:
The device you want to unlock has been active for at least six (6) months of paid service.
The device you want to unlock is designed for use on and is currently locked to Cricket's network.
Your device hasn't been reported as lost or stolen.
Your device isn't associated with a fraudulent account.
Our Unlock Policy can be found online at ***
Acceptance of our Terms and Conditions with Cricket Wireless begins by doing the following, but not limited to, giving us written or electronic signature or telling us orally that you accept, activating service, paying for service, and attempting to use or in any way using the service.
Ms. explained that her husband, user of one of the lines is on Military Active Duty at this time. As stated on our website at:***, upon receipt of the documentation of the deployment status Cricket has expedited the unlocking of one device.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
Prepaid money was taken from my account in which I canceled and did not use the service. I was on hold for an hour and left on hold.
My account number is
I want a refund for the un used days.
June 11, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. Ms. states she had autopay on her account and after canceling her account, she was charged. Ms. Is requesting a refund for the amount.
We attempted to contacted Ms. via phone, but she was unavailable. In the interim, we have researched the account and we see that service was used prior to canceling. The billing was on the 5/23 of each month and autopay was taken out prior. The account was not canceled until 5/27. Service was used after the payment was made and later canceled. For this reason, due to our policy, we do not provide refunds when service has been used. As a loyal, long-standing customer. we will reverse the payment as a one-time courtesy. Please allow 2-3 business days for refund to process. Should you have any questions, please reach out to *** with the number provided on your voicemail. We will consider this case resolved.
Cricket strives to provide excellent service and we regret when that high standard is not met. We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased 5 phones through cricket when I received them one was damamged called cricket got the run around and pretty much was told I was out of luck, another phone just stopped working a month after we got it wouldn't power on or do nothing. I was able to borrow one phone for the number listed as well as well as others on this account but had to give it back because they needed their phone and cricket had not made it right.
Product_Or_Service: Other //cricket unlimted
Account_Number:
Other (requires explanation) Between atleast the two lines there was two months paid for services that wasnt use, then i had to finally go out and purchase phone and even purchase extra in the event this was to happen again i have a back up. I just would like a credit because purchasing new phones really put me in a hard spot, i got to the point i had to spend my next month money because i purchase a total of 5 phones one from bestbuy for 50.00 and four from target for 25.00 and just would like to recover some of my losses
June 12, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that when she purchased her 5 devices from Crickets website, 1 out of the 5 devices arrived damaged. A second device went completely out and only showed a black screen after having it for only a week. Ms. states she purchased new devices due to warranty giving her the run around. She is requesting service credit for the two lines that she was unable to use until the replacement devices came in.
We contacted the customer and agreed to issue a credit towards her account equivalent to a month of service for all five lines. Ms. is satisfied with our resolution.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
I ordered Alcatel pulsemix off cricket website it says very clearly hotspot compatible with un limited plans so I chose the unlimited plan got the phone doesn't have a hotspot the customer service says that it's only with a grandfather rate which they don't carry anymore does NOT say that any where she u order then went back to website the day I received the phone and the phone isn't even available anymore . Want the money back for the rate plan the phone was free for porting. Would have not of ported from metro PCs they lied to me
Account_Number:
Other (requires explanation) The money of the month to month old. Done want the service.
June 13, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by*** regarding Cricket service. In her complaint, she reports that she purchased an Alcatel Pulsemix on May 30, 2018. She states that at the time of her online purchase the website stated that the device was compatible Mobile Hotspot if she enrolled on an unlimited plan. After she completed her purchase, she realized that she could not add the Mobile Hotspot. She contacted Cricket's customer service and they explained that hotspot is only available with a grandfathered rate plan. Ms. is asking we refund the money she paid for service.
We checked our system for the Alcatel Pulsemix eligibility for Mobile Hotspot with the unlimited plan. Per our investigation, our list for eligible hotspot devices with Cricket unlimited plans does not include the Pulsemix. We found that the device is only compatible with the hot spot feature on a grandfathered rate plan. Eligible Cricket grandfathered plans include $50/5 GB, $50/8 GB, $60/12 GB and $60 Advanced. For more information visit: ***
We regret we are not able to assist with Ms.' request.
We called*** on June 6, 11 and 12, 2018 to advise on the aforementioned. We also sent her a text message and emailed her our contact information. If Ms. still needs assistance please have her contact *** at ***.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
Went looking for a voice mail I was supposed to have and found my entire voicemail box missingWent through a chat session with cricket where I CLEARLY stated that my entire voice mail box was gone and I need it back. The tech proceeds to press me to follow what is clearly an "I don't have my voice mail box setup" script and PROUDLY declared that my voice mail was now setup.When I pressed the matter that I actually already HAD a voice mail box setup and HAD voice mails in it that I needed back the tech said well AT&T upgraded the voicemail system so all your voicemails have been deleted. Asked how I get them back was told I don't and that its in their terms and conditions somehow that they are allowed to make a colossal mistake that affects my personal information and somehow they are completely absolved of ANY responsibility. When I asked if they were planning on compensating their customers who are effected they told me flat out no.I luckily was able to track down the right number (the VMM in question was for a very important doctors visit and had critical instructions) so my original need to recover the VMM that sent me down this path is averted BUT I have no way of knowing what else I lost when someone decided to nuke my entire voicemail box and on top of that to hide behind terms and conditions is just really aggravating to me.I have saved the chat transcript that I will attach if I can
Product_Or_Service: Samsung /Galaxy S8/5 GB Plan
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I'm not at all greedy I simply feel i should be compensated (in the form of monetary credit on my cellular account) for not only the loss of the voice mail in question but my time spent fighting with this whole situation only to find out this was a problem they themselves created.
une 11, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. In this complaint, Mr. states that AT&T reset his voicemail box pin/password without his knowledge, which led to him unable to retrieve any voicemails.
In researching the complaints, we found that Mr. voicemail password was reset on May 29, 2018. We created a ticket for our IT team to further investigate the matter. The IT team found that a password reset for online account access was requested from a device followed by two voicemail pin/password reset request. We have confirmed that the voicemail reset request was not automated or system generated. We have communicated with Mr. about our findings and have informed him that we cannot provide a courtesy credit regarding this matter.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes the voicemail password was reset on that date but it was done because the existing voicemail box was suddenly unavailable causing us to naturally try and reset the passcode to get into said voicemail box. It's the fact that we discovered a COMPLETELY empty voice mail box where I KNOW I had voicemails. Upon talking to one of the fine helpdesk folk on chat I was told basically AT&T had upgraded the voicemail system and basically just deleted old voicemails. When I asked how do I get those voice mails back I was told I don't and when I pressed the matter I was told it's in our policy that this isn't our fault.
THAT is what this complaint is about. That cricket can just arbitrarily erase my personal important data whether though accident or nefarious means and NOT be responsible
I have the entire chat saved on my computer I can include here if cricket needs a refresher on how my issue has been handled by them so far
une 22, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX-Rubuttal
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal complaint filed by Mr.. In this complaint, Mr. states that he reset his voicemail box pin/password because AT&T updated his account, which required him to change his pin/password.
In researching the original complaints, we had found that Mr. Strop's voicemail password was reset on May 29, 2018. We created a ticket for our IT team to further investigate the matter. The IT team found that a password reset for online account access was requested from a device followed by two voicemail pin/password reset request. We have confirmed that the voicemail reset request was not automated or system generated.
On *une 22, 2018, Mr. provided us the online chat transcript that shows his communication with a Cricket Customer Support agent regarding this issue. The agent sent Mr. a copy/paste of the system generated message showing that his voicemail box was reset. Our IT team was able to replicate that message by requesting a pin/password *** from their device. We are also working to determine if Mr. had any voicemails prior to May 29, 2018. We have provided Mr. with our contact information for future communication regarding this matter.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX