Cricket Wireless Reviews (1463)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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I was hired on to cricket wireless. 3 weeks ago. They started me Monday April 9th. I was working with no issues. I had prior engagement to be placed on home monitoring. I was placed on home monitoring 1 week into my employment. The company apparently didn't do the hiring process correctly. They suspended my employment to correctly enter me in the system. Almost a week had gone by and I finally receive a phone call saying they cannot procceed with my employment because my ankle monitoring. They had already hired me and I was already working while being connected.
Other (requires explanation) I would like my position that I was given. It was unfairly taken away.
May 11, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he was hired at a Cricket Wireless location and they were aware that he had arrangements to have a home monitor placed on him. He states one week into employment his employment was suspended and he later he was terminated, and he was advised that it was due to his ankle monitor.
We contacted Mr. and advised him that we typically address consumer complaints. However, we did forward his concerns to the appropriate parties to address his complaint.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
The guy who sold our phones to us added merchandise to our order that we did not want. Charging our credit card for phone cases that we specifically did not want. We had told him 2 hours prior to purchase that we did not want the phone cases they offer there and now I am being told they can not refund my money for me only trade it in for more merchandise I dont want!
Product_Or_Service: Other /ZTE Blade X/Unlimited
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like a full refund and to retuen the phone cases we didnt ask for! As well as a compisation for the hassle this man has caused such as a free month or something along those lines. If this was any other job the person who did this would be fired.
May 10, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** In this complaint, Ms. states that she activated service with the Cricket Authorized Retailer in Jamestown, NY and that she was incorrectly charged for two accessory cases. She states that she sent her Father to an authorized retail store to get her devices, however she details that she told management prior that day to not ring her up for two cases. Ms. states that she wants a credit adjustment or refund for accessories.
We always want to make sure our customers have a seamless, satisfying shopping experience.
Ms. was contacted by telephone on 05-09-2018. We thanked Ms. her feedback. We also thanked her for remaining a customer, and assured her that we use her feedback to ensure all future interactions with valuable customers are positive. A service courtesy credit of $66.50 was applied to her account.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I was promised a resolution to a matter of an approximately $60 credit to my account along with a phone call from said supervisor. Still haven't rec'd
I called Cricket Wireless on February 23rd 2018 to resolve an issue that had still not be resolved for months prior. I spoke to a supervisor named *** and he promised a resolution and that he would call me back if I did not receive a resolution via email which I had still been waiting on. mPlus Rewards is the company that Cricket chose to administer their rewards program and *** reassured me several times that if they don't come through with a resolution, that Cricket would take care of me for the issue as I am a valued customer. He genuinely did allay my fears of further delay. I believed what he said and ended the call positively. In hindsight I think he just said whatever he needed to say to get off of that phone call, because nothing further came of the interaction and the time I spent on the phone call. I don't feel valued as a loyal Cricket customer, I've been with Cricket since 2014. I spent 30 minutes on that call and would be happy to share the recording in case it would help anyone to hear it. I'm sure Cricket has the call recorded and available as well if needed because the system/rep indicated that they record calls for customer service assurance. I have earned the $60 in reward credits and didn't hear back from my emails to mPlus from last fall nor all the way up through my phone call to Cricket in February. I do understand that the program was coming to an end but that is no reason to shortchange customers who did their due diligence, especially not when Mario promised he would resolve this and call me back as well. I have brought about 14 or 15 other people to Cricket via referrals and continue to value my relationship with Cricket Wireless. In the larger scheme of things, $60 is not a large sum of money, but to me that money matters, and Cricket should stand by their promises, stand by their program, and stand by their reputation to value their customers.
I am seeking a 1 month bill credit ($110). I think this is fair because, while the original amount of $60 would have been fine if it was originally resolved as promised, at this point this issue has certainly gone on for far too long and there should have been more accountability on Cricket's part for a longtime customer. I've given them two months to work through backed up cases, as Mario stated they would be overloaded on cases, plenty of time before now submitting this complaint to the Revdex.com. It is now months later with still no credit, return phone call, or resolution, and as a show of goodwill I would appreciate the 1 month bill credit and we can move past this.
May 2, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a complaint filed by *** . In the complaint, Mr. states that he was trying to resolve a discrepancy about his Cricket Rewards and mPoints and he was disappointed that at this point in time it has yet to be resolved.
Mr. was contacted by telephone on 5-02-2018. It was explained that we do apologize that he felt that his issue was not addressed in a timely matter.
Non-withstanding normal protocol, because Mr. is a long-term Cricket customer, with 5 lines , a credit of $70 was applied to his account.
We apologize to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/Cb
Company is prepaid. Our automatic payment came out 04/19/2018 meaning the account was "payed up" through 05/19/2018. Service was cancelled 04/21/2018 - just two days into the prepaid month. We were denied reimbursement for the remaining 28 days of unused service. How is this legal? They are keeping money for services never rendered. When asked to produce a document that we signed agreeing to this condition they could not do so. I am unaware of any other prepaid services where this occurs (i.e. auto insurance is prepaid and when cancelling early remaining "unused" days of service agreement are prorated and reimbursed).
Account_Number: XXX-XXX-XXXX
Other (requires explanation) We agree to pay two days of service used and would like reimbursement on remaining days of unused service.
May 4, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In the complaint, Ms. explains that she paid via Auto Pay $95.00 to Cricket Wireless for her prepaid wireless telephone service. She canceled the service with Cricket Wireless two days after her bill cycle date. Upon calling the Cricket Wireless Call Centers she was advised of Cricket Wireless' Terms and Conditions and was denied a refund. Ms. is requesting that Cricket Wireless make an exception and refund her the Auto Pay payment for a total for the $95 minus the days used.
We attempted to speak with Ms. on May 4, 2018 to discuss her complaint further. Ms. does not have her voicemail set up to receive messages.
Acceptance of our Terms and Conditions of Service are a requirement for activating service. Detailed in the Terms and Conditions found online at www.cricketwireless.com/terms:
Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
Cricket Wireless has made an exception, and Ms. was provided a full refund of her last Auto Pay payment.
We thank Ms. for her communication and consider this complaint resolved.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
(The consumer indicated he/she ACCEPTED the response from the business.)
I've paid my bill every month and it's not been on time one time and I made that payment late in Feb and paid the extra 5 dollars to return services everything was fine well now April 5th I upped my plan from 40 to 55 dollars a month I paid my bill the 5th and it didn't change the due date well April 27 I woke up to my service being suspended they told me I owed from the month of February the told me the bank took the payment back so I took cash money to the store located in jesup GA and paid 45 dollars to clear up the mistake (4th e back didn't take the money back) they turned my service back on the woman told me 42 was owed in store you have to pay 3 dolled fee that's why it is 45 all I was told on the 7th I'd have to pay normal bill I thought I had it solves well the next morning of the 28th I wake up to service suspended again there telling me I owe 36.66 and then going to turn back around on the 7th and have to pay another 55 this is not was was agreed upon there telling me I have to pay by the 4th then on the 7th pay again I'm not doing this I've paid my bill every month one time late since Oct
Product_Or_Service: Other /ZTE blade X max/55 dollar plan
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want these payments taken off or them too credit me two extra months since I'm paying 3 times 8n one month
May 4, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** Nichole ***. In this complaint, Ms. states that she has paid her bill twice this month due to a previous charge-back and now she is being told that a 3rd payment is required in which she initiated a bridge-payment and she doesn't feel that the charges are valid.
We spoke with Ms. and advised her that when the charge-back applied to her account and her account was suspended, it caused her billing cycle to restart. As a courtesy we applied a credit towards Ms. to cover the 2nd Bridge-Pay fee that is due. Ms. is satisfied with our resolution.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SG
I canceled my cell service on 1/30/18 and again on 2/1/18. I was still charged for the month of February on 2/3/18. I contacted the company.I was told to dispute the charge and that they would not refund me. I asked them to turn the phone back on and they did not do that. I was going to use the month's worth of service. I tried to contact them again, but the reason that I was canceling the service is because the customer service is so horrible. You have long wait times. You can't get your questions answered properly. You have to keep calling.
Product_Or_Service: Apple /iphone 6s/unlimited
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like my $30 refund for the service that I did not use for the month of February.
May 1, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she canceled her service on 1-30-2018, however she was disappointed that her account was still drafted for a monthly payment on 2-3-2018.
Ms. was contacted by email on 4/30/2018. She responded via email that she thought it was unfair to get charged for service that she did not have. A refund for her $30 was processed on 5-1-2018. Please keep in mind that refund times vary by financial institution.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
Non-withstanding Cricket's Terms and Conditions, Ms. will be refunded for her service payment We thank her for her patience, and do advise refund times can vary by financial institution.
We value feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
In December I got a job for the summer season working at Yellowstone National Park. So I started getting my plans together. My start date was to be 4/10/18. At the end of February, I went to the Cricket Store, located in Chattanooga, TN, to make sure that my phone and my service would properly work. This is my life line to my family. I was told that there wan't any problems and my phone and service would work fine. That was WRONG!!! I checked in at Gardiner, MT on April 10th and that was the last place that I had service. Once I got to Yellowstone, which is 5 miles from Gardiner, MT, I had zero service. My phone said for Emergency calls only. I contacted Cricket via online chat. 1st agent sent my issue to an urgent status to the IT department. I heard nothing. 2nd agent said that it was cancelled due to lack of information. Reissued high status. The 3rd agent said that the IT Dept couldn't get in touch with me. Well no kidding my phone doesn't work. That is why you have my email address. The 4th-6th agents would not help me at all. The 6th agent just closed down chat. Finally the 7th agent cancelled my service. However, since then Cricket has taken $45 out of my account for service. No one that I spoke with would refund that to my account. I haven't had service for 17days. I am paying for a glorified alarm clock..
Product_Or_Service: Motorola /Moto E (2nd Generation) with 4G LTE/4G U
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Since I haven't had service since the 10th of April I would like a partial refund of the month that this didn't work. I would also like the full amount of $45 refunded to me for the month that is up coming. This amount was taken from my account on April 16th. Why'? I didn't have service and no one at Cricket wanted to help me..I just want my money back..Angie Rayburn
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. Ms. states after relocating, she states she was told she would have service in the area. As of 4/10/18, she has not had service. Ms. is requesting a refund for the last payment made and a partial refund of the prior month for no service.
After researching her account, she did not use service during the current billing cycle. We will refund Ms. for that payment. As for the partial refund, we are unable to provide a partial refund for unused service. Once the service has been used for the month, we do not refund service. Once the refund has been processed. Please allow 2-3 business days for the payment to be released back to the financial institution. Should Ms. have any questions, please contact Gary directly at 404.469.0901. If we are unable to answer, please leave a voicemail and we will respond accordingly.
Cricket strives to provide excellent service and we regret when that high standard is not met. We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
Cricket has an advertised sale for $200 off any new phone if a number is ported in from another carrier. I placed my order on Wednesday April 25 with all the information needed and received a notification that I was honored the deal. The following day Thursday April 26 I received an email were they canceled my order. I called and spoke to a representative and a supervisor/manager which in turn told me the reason they canceled my order was because my billing address and shipping address differed. They told me to contact my bank about the problem which I did. My Bank reassured me that there was no problem with my card. I went ahead and placed an order again on Thursday April 26 to Cricket for the same deal and recwived a confirmation number for my order On Friday April 27 I then receive an email from them again stating my order had canceled again. I proceeded to calm them again about the matter and spoke to 3 different representatives including another supervisor/manager and was given the same excuse. I feel they are not honoring the online deal and are galse advertising the deal.
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Honor the deal and compensation for wasted time
May 8, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that he was trying to take advantage of the online phone sale that allowed qualified port-ins to receive a $200 off qualified devices. On April 25, 2018, he successfully placed an online order. The following day he received an email to advise that his order was cancelled. Mr. contacted Cricket's customer service inquiring about the cancelation. He was told to contact his bank. He did and was assured by his financial institution that there were no problems. On April 26, 2018 he placed a new order and received confirmation the order was submitted successfully. A day later he received a new message to let him know that the order was cancelled. He contacted Cricket's customer service but did not receive any help. He is requesting we honor the online phone sale and allow him to make the online purchase.
We contacted Mr. on May 1, 2018. We advised that his order was flagged and not shipped. He then explained that two orders were made using his daughter's name and his credit card information. He also attempted to place an order using his name and credit card information but all of the orders were cancelled. After reaching out to our online order team, we advised Mr. to place an order online using his own name and credit card information. Mr. was successful placing the online order. Mr. confirmed that the order was delivered on May 4, 2018. He explained that because so many orders were cancelled, he had to pay a new billing cycle to his daughter's previous carrier. We were able to come to an amicable resolution that Mr. was happy with.
We apologize to Mr. for any inconvenience or poor service she felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank *** for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Cricket Wireless autodrafted $126 from my bank account 3 days prior to my payment due date.
Crickett Wireless withdrew $126 from my checking account 3 days prior to my due date for a new months service. I cancelled my service with Crickett Wireless on the same day. Crickett Wireless refuses to refund my money. Tell tell me to dispute it with my bank which I have done. My bank tells me they have no problem with recieveing the funds. Crickett agreed to refund but now when I call they tell me "No Refunds" and are very rude
I would like my money refunded.
May 4, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. is requesting a refund for service that he paid for, and his service was cancelled the same day.
We've made several attempts to contact Mr. and were unsuccessful. We have issued a refund back to his original payment method. Should Mr. wish to discuss this matter further, he can contact Seindah Gascot at XXX-XXX-XXXX.
We value Mr. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Cricket Protec tBeen charged for a service I have not been able to use for over 2 years. Been to 2 different store locations where they told me their was nothing on my bill that wasn't accessible. I buy my phones online, since in store pricing is very high and they make you do a upgrade fee even if its a downgrade.. just because they force a new sim on you.. thats beside the point here.I started service in 1/2016 and bought my own phone on 3/2016 at this time I was no longer eligible to use Cricket Protect, but they left it on bill even after telling me nothing on my bill was out of line. Contacted Cricket, was told it was my fault for not checking my bill, fair enough.. but was it my fault you guys left a service that was not eligible to me and continued to charge me after 2 of your locations knowingly activated phones and checking account (IMEI change/ SIM change and even once a Data Change) left it on their even though it wasn't a cricket phone? At this time I felt I was punished for not being trained in their systems, when their employees who set it all up and told me on 2 different instances that no additional charges were on my account. I guess as a consumer I need to be more qualified then they are in IMEI/SIM and Additions to account. I paid for 25 months @ 7 dollars a month for a service that if I wanted to use They would Deny.. that's why I cant justify being charged for it. If they would honor it because it was their knowingly, maybe I wouldn't be upset... but the fact they knew it was their and would deny if it I tried to use it... but wont take it off unless I catch their money making scheme... upsets me.
Product_Or_Service: Other /Vivo5/Axon7/Max Data
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Refund for the time paid on IMEI that were not eligible.
May 14, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: *** W ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr. states that he was enrolled on Cricket Protect even though his device was not eligible to be enrolled in the program.
In researching Mr. complaint, we found that when Mr. activated his service in 2016, he added the Cricket Protect feature. His device at time was an eligible device. In April 2017, Mr. replaced his device with BYOD (bring your own device) device, which was not an eligible device for the Cricket Protect feature. Mr. did state on his complaint that he was not aware of the fact that he was still paying for the feature.
We have informed Mr. that all Cricket service/feature payments are non-refundable. As a token of appreciation for Mr. being a long time customer, we have made an exception to provide a credit to his account for the time his non-eligible device was enrolled on Cricket Protect.
We thank him for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SH
On 2/19/18 I added my son *** onto my Cricket account by ordering a sim card and paying for the additional line, costing 30.88. It was confirmed online that the phone was compatible with Cricket. However, when the sim card came, it didn't work and he had no service from 3/2-3/7/18. he also called Sprint which was his provider to unlock his phone so he can go onto Cricket. During that week, I went to a Cricket store to check the sim card. they said the card worked in their phone but not on my son's phone.So He called Cricket on 3/7/18, and the agent told him that his phone is not compatible and therefore will cancel the account and I will get the credit of 30.88 back to my account, which I never got. then Cricket continued to bill me for and extra line for March and April an additional 10.00 for my son's phone line. I called Cricket to ask for the refund, but they only gave me 10.00 off for April. They informed that I had service and cannot refund me the 30.88. I then contacted my Credit card company to dispute the charge on 4/11/18. On 4/17/18 Cricket turned off my service for four (4) lines. One of the persons on my account paid 23.00 to turn it back on. I can't understand why Cricket doesn't have the conversation with the agent from Cricket to credit me 30.88. I'm just told that my son had service, but he didn't!!!I hope you can resolve this matter.
Product_Or_Service: Apple /iphone5S/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I'm just asking for the credit of 30.88 that my son *** was promised on 3/7 , when Cricket said to cancel for non-compatible phone, which I paid on 2/19/18.
April 30, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she added a 5th line to her account, which was her son's line. She states she had difficulties activating the service on his B.Y.O.D. She took his SIM to the store and after the advocate tested it, it was determined that there wasn't any issue with the SIM. She later found that the device was not compatible with Cricket's network. She states she called in to customer care and was offered a credit for the charges she paid to activate the line and the credit has not been applied to her account.
We spoke with Ms. and agreed to apply a one-time courtesy credit to her account equivalent to the amount she paid to active service for her 5th line.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Crickets offer to credit my account in the amount of $30.88.
Thank you
I set up service and was informed my phone would be 49.99 a month after looking over my paperwork it showed I would be charged 105.00 every 2 weeks I was also informed I have 7 days to cancel my service and I would get a full refund I paid 193.45 for one line and 52.16 for my second line went to the store and returned the devices and they refused to give me my money back
Product_Or_Service: Apple /iPhone x/Unlimited
Account_Number:
Other (requires explanation) I would like a full refund 193.45 for one line and the 52.16 I paid on my second line I had the service for less than 2 days and the 2 ladies at the store are very rude and would not refund the money
May 1, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she purchased an iPhone X. She states once she received her email paperwork for her contract she stated that she did not agree with the terms.
Ms. was contacted by telephone on 4/30/2018. She explained and confirmed that she did get her $50 from the authorized retailer for her payment. She further illustrated and stated stated that she did not feel Cricket service was adequate either and already had to port out one of her lines .
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
Non-withstanding Cricket's Terms and Conditions, Ms. will be refunded for her service payment in the amount of $87 via check. We thank her for her patience, and do advise refund times can vary by financial institution.
We value feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
That mean I'm suppose to just forget the other 100 and something dollars that they owe me that's not right I got cheated out my money like that and had to go threw some bad customer service with that being said I only think it's right I get a full refund I paid $100 for both lines 1st months bill which I'm sure you're not gonna give me I paid $50 for both activation fee and then additional $50 deposit for the iPhone app I purchased a $50 case and I'm not understanding why you give me activated on the account Was activated with a free phone from the cricket store and when I try to return it the ladies in there told me that their activation fee and the first months bill was nonrefundable but that I could keep the phone because it was free so the reason why I'm complaining is because I got cheated out of all my money and I think it's right that I get my refund
I purchased a phone and the insurance for my cell phone for my newly added line of XXX-XXX-XXXX. I paid for my first month of the insurance on the cell phone as they asked me if I wanted it. Unfortunately, my daughter's phone locked up for the phone number of XXX-XXX-XXXX so I told her to go ahead and use that phone and I'll buy another one as soon as possible for me. I went today 04/23/18 to purchase another phone and get insurance on that phone also for the new line. However, they said it had insurance since the insurance was purchased for that phone line, not the equipment. I have called and asked the store to just add the insurance to the Iphone 8 and I will pay for it since that phone is the most expensive. They said they couldn't do that it was for the phone line.I purchased insurance for the device not the phone line and was told that's what I was doing. I was not told it was for a phone line, and I have had insurance or thought I did since I purchased the phone. This is a deceptive practice and is not what is sold to you when you buy the phone. I wanted insurance for the device not a phone line. I have tried to just have them add it and I will pay for it.
Product_Or_Service: Apple /Iphone 8/Unlimited
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I just want the insurance on that device that I paid for and accepted when I purchased the phone from Cricket. I don't mind paying but I find it ludicrous that they said it was for the phone and then now tell me I can't have the insurance even though I purchased it for that device. Just add the insurance the phone was purchased from them and I did agree to the insurance for that unit. I just want the insurance policy that I paid for on that phone.
May 2, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr. states that he was not provided with accurate information regarding Asurion's insurance replacement policy.
In researching and communicating with Mr. about this complaint, we found that Mr. was under the assumption that the policy is only attached to the device. On April 23, 2018, he purchased a new device, which led to him not able to file a claim for his previous device that was associated with his telephone number. We informed Mr. that the policy is attached to the device that is active on Cricket's telephone number. Whichever device is attached to that number is the one that can be replaced. Mr. informed us that he was able to resolve his issue after speaking with Cricket Representatives. However, he was not pleased with the amount of time, and number of individuals he had to speak with prior to receiving a resolution. We informed him that we will provide his feedback to the appropriate department for future coaching opportunities.
We apologize to Mr. Shepherd for any inconvenience he may have felt, and thank him for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
when we entered the store we were met by the manager and after explaining that we were considering changing from AT&T prepaid to Cricket she showed us several phones and explained that there were 2 models that would be free if we used our existing numbers, after agreeing to the plan we immediately noticed we were charged for the phones so without ever having stepped out of the store we asked why we were charged for the phones and she tried to explain that it was an accident and they had forgotten to enter a coupon but there was nothing she could do about it after the purchase even when asked to simply put the price of the phones back on our card, instead she told us the only way she could make it right would be to give us half off any accessories at this we told her was not acceptable and went back and forth about it for a long time when we asked to just cancel the entire deal she explained that we would lose our numbers since they had already been switched. we then asked to talk to her regional manager and were given a phone number and name, the next morning my wife called and asked to speak to the regional manager and was told that was not an option and hung up on. after that I went online to chat with there customer service and after a lengthy chat was transferred to someone at corporate that said he would look into the matter and respond within 3 to 5 business days, it has been 11 days and no contact from them and we are still out the 80 dollars they improperly took us for. all I want is to be refunded the money that was taken that should have been an easy refund once the mistake was caught .
Product_Or_Service: LG /fortune/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) either refund the money or apply it to future billing to make it right, I don't think we are being unreasonable for wanting what we were initially told we would get.
May 9, 2018
Revdex.com
Online Complaint
Re: ***
Revdex.com Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. ***. Mr. was offered at a Cricket Authorized Retail location 2 devices for free, upon the porting of services from another provider. Mr. successfully ported his services but was advised due to an error with a coupon code, he had to pay $80 for both devices. Mr. was promised that a correction would be made. While attempting to correct the issue, the Authorized Retail Employee and the Cricket Wireless Telephone Representative made Mr. aware that he would not qualify for the free devices since he was porting from AT&T prepaid. Mr. would like a refund of the $80 he spent on the devices that were initially promised for free.
As a subsidiary of AT&T Inc., Cricket Wireless' sales and promotions exclude ports from AT&T. The offer initially promised to Mr. was invalid.
On April 30, 2018 Cricket Corporate Manager, Damaris reached out to Mr. and to our local management team in order to properly investigate Mr. claim.
The Authorized Retail team agreed to speak with Mr. and they did so on May 7, 2018. The Authorized Retailer and Mr. have come to an agreement, and per the feedback received from the Authorized Retailer all is well. The Authorized Retailer has also taken this opportunity to enhance the training of their representatives.
On May 9, 2018, Damaris spoke with Mr. and he also verified he is satisfied with the resolution provided.
Cricket Wireless apologizes to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
(The consumer indicated he/she ACCEPTED the response from the business.)
the regional manager paid us back by way of paying for this months service, so they have met my goal which was to get refund or the money put forth to the bill.
Cricket needs to stop Scamming customers
We had two phones that were defective, I had to go to the Revdex.com and complain because no one at cricket seemed to care and all their customer service and technical is in foreign countries. I got a message from a *** a vendor with cricket, I went around and around with her, she accused me of having several phone replacements sent to me which is FALSE, they even have it down that I had a fanfare2 at one point which is false I never had one of those. They had us down having two harmony phones and we sent those back because they did not turn on. Well *** ignored this and sent us out TWO more Harmonys. Well these dont work, everytime someone TEXTS me it goes through facebook messenger for SOME reason and I cant get to it. I dont have messenger on my phone. The phones dont respond when you touch them and you cant hear ANYONE on them when they call or you try to talk. These phones are WORTHLESS. Ive tried to contact Ms *** but she is now ignoring me. THIS IS THE WORST COMPANY IVE EVER HAD TO DEAL WITH. I dont appreciate this treatment from a company UNDER AT&T
I want an executive to call me and get this settled once and for all. THat should not be TOO much to ask!
April 30 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mrs.. In her complaint, she states that she has two defective phones. Mrs. state that he submitted a Revdex.com complaint and received a call from a Vendor from Cricket Wireless. Cricket sent her two LG Harmony phones. The phones do not respond when she touches the screen and she cannot hear people on incoming or outgoing calls. She is requesting that an executive calls her to provide a resolution.
Mrs. account was thoroughly reviewed. Below is a summary of some previous interactions:
"Mrs. had originally filed an e-mail complaint on August 29, 2017 about experiencing technical issues with her device. Cricket Wireless provided her with two replacement devices, and she was also provided with credits for monthly services after her first e-mail complaint.
We spoke with Mrs. on September 7, 2017 regarding her first Revdex.com Complaint. We offered to provide her with another replacement for a similar or comparable new device, but she declined and disconnected the call. We have attempted to reach her again but we were unsuccessful. We spoke with Mrs. on October 9, 2017 regarding her rebuttal complaint. We again offered Ms. new upgraded devices for free, but she declined and disconnected the call. Additional attempts were made on October 9th and 10th, but we were unsuccessful.
On November 07, 2017, Cricket Wireless spoke with Mrs. via telephone regarding the 2 free device offer, which Mrs. agreed to. We have also verified that Mrs. received the devices.
On November 24, 2017, we have communicated with Mrs. that the devices that were sent to her were brand new devices. Cricket Wireless also educated her that the devices are covered under Cricket Wireless warranty, and can be replaced through that process, in case she experiences any technical issues in the future.
Mrs. was contacted April 17, 2018 and it was explained to her that we sent her two new devices. It was suggested another brand, such as Alcatel, however Mrs. refused and disconnected the call. Mrs. states that she simply wants $250 sent to her."
Upon receiving Mrs. latest Revdex.com complaint, we contacted her on April 25, 2018. She explained that she cannot hear people on outgoing or incoming calls. Also, when she tries to send a regular message, Facebook messenger comes up instead. I explained that this could be due to Facebook's messenger being set up as the default messenger and we needed to check her messaging settings. I offered to open a network ticket to investigate the voice issues she reported as well. Mrs. stated that she wanted us to send her a $250 check by Friday, April 27, 2018 and hanged up the call.
On April 26, 2018, our Network team contacted Mrs. and tried to address her Facebook app issue first. They asked her to go to settings, but Mrs. started using profanity and hanged up the call.
We regret we are unable to make additional exceptions regarding this matter.
We thank Mrs. for her feedback. Based on the aforementioned, we respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EI
I do not appreciate defective products OR being called Racist by employees!!!
I called corporate this morning because I have an LG Harmony and it died on me suddenly. I went to live chat and I got told I needed a new phone . So I went into the store, I dont appreciate having to pay an UPGRADE fee for a PHONE that is a DOWNGRADE from what I have. THen I get a phone that only has 8% on the battery. Which means someone has used it and worn down the battery ( I know this because a escalations team member told me ALL phones from the factory are about 57% full. SO it was USED....then I go to charge it and its getting SUPER HOT while charging so the person on live chat told me disconnect it NOW and take it back its in "critical condition". So then I try to get ahold of customer service and somehow I get warrantee, the girl on the phone is hispanic and I cant understand her and I ask her if she can understand english and then I get a woman on the phone who says " she can understand you dont be so racist and I get transfered to some guy who is speaking spanish and I said EXCUSE ME? he said oh sorry (in broken english) I said what did you say..why are you speaking spanish to me and he said sorry the line I picked up was for spanish speaking....I said can I get someone who speaks english..he said I do..I said I want an english speaking employee please...so he said let me transfer you and now the line is dead....I DO NOT APPRECIATE THIS. I DO NOT APPRECIATE BEING CALLED RACIST BECAUSE I ASK SOMEONE IF THEY UNDERSTOOD WHAT I SAID!!!!
I WANT JOHN DWYER TO CALL ME ASAP!!!!!!!!!!!!
Two phones, needed replacing. Cricket did not follow their own policy. Spent money I should not have had to spend.
I got an LG Harmony from an escalations vender named Chelsea Bells. Within 6 months the phone died, I took it into the store and the guy took the battery out and put it back in, the phone would not turn on for him either. He took it over to the counter and while he was searching something the phone came on, but then it went off again. HE said yeah its bad you need another phone. HE said "it has no insurance so you cant use warranty" so I asked him what do I do? He said you will have to buy another phone. I was like WOW ok. SO I paid out 30 bucks for the phone and 25 for the upgrade even tho it was a DOWNGRADE from the phone I had brought in. I had this phone for about a month and it was getting too hot to use, I was charging it up and I went to hold it in my hand and the screen shattered near the earpiece was were it was getting too hot to handle. I tried to call cricket and got no results. I then called the store I bought it at and the manager said "well you have a warranty on your phones the phones warranty is for a year" I said wait if thats the case WHY didnt your sales rep tell me to call warranty and get it exchanged? He said I dont know. I said WHY didnt your sales rep ask me if I wanted insurance when I bought it. HE said I dont know. He took NO responsibility for this. SO NOW I have a LG Harmony that just up and DIED on me for no reason and a LG Fortune that shattered in my hand. WHen I called warranty they tried to tell me they dont normally honor warranty for batteries because they consider batteries an ACCESSORY...I said woah wait a minut..its not an accessory you cant even USE a phone without a battery. An accessory is something you buy to go WITH the phone..if you have NO battery the phone does not work. So I was put on hold and then hung up on. HOW does a company state a BATTERY is an accessory when YOU NEED the battery to have the PHONE function?? its not like headphones or a new back cover or anything that you dont really have to have to use the phone..its a BATTERY..something you NEED for the phone and comes WITH the phone..it dont make sense. SO now I have two phones and I shouldnt have had to buy the LG Fortune 2
I want someone to take this seriously and call me asap . I was robbed.
September 28, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to the September 21, 2018, complaint filed by Ms. ***. In her complaint, Ms. notes that Cricket Wireless sent her a phone that malfunctioned six months after she received it. She further notes that she purchased a new phone at a Cricket Wireless Approved Retail location that overheated and cracked after one month. Mrs. states that she is being given the runaround and wants a phone number for contacting Cricket's corporate offices.
In researching Ms.' complaint, Cricket Wireless has found that Ms. has a history of submitting complaints against Cricket Wireless. Ms. has filed over 15 Revdex.com complaints, and received six brand new replacement devices. With each replacement device received, Ms. agreed to return the defective device, but in each case has failed to do so.
Notwithstanding Cricket's efforts to accommodate Ms.' requests, several of her emails, as well as call and chat records to our call center teams, contain insults, abusive language, screaming, and profanity towards Cricket employees and agents.
Despite these abuses, on September 18, 2018, Damaris, Cricket Wireless Corporate Manager, spoke with Ms. and provided her a good-faith resolution that we have provided previously. We will replace her current device as per our 1 year warranty policy found at https://www.cricketwireless.com/support/orders-and-activations/warranty/customer/warranty.html. As an additional convenience, Cricket sent a prepaid FedEx envelope to her home overnight for her to return her device and initiate the warranty replacement process. As of September 28, 2018, we are awaiting the return of the defective device in order to deliver a replacement device. Ms. was made aware that no additional exceptions would be made.
Cricket Wireless has made every reasonable effort to assist Mrs.. We have provided exceptions and solutions at the time of each complaint to resolve Mrs. concerns.
Unfortunately, Ms.' pattern of abusive behavior toward our employees is in violation of Cricket Wireless Terms and Conditions of Service found at https://www.cricketwireless.com/terms.
Cricket customers agree to the Terms and Conditions of Service available at www.cricketwireless.com/terms when they (a) give us a written or electronic signature or tell us orally that they accept, or otherwise accept through any other printed, oral, or electronic means; (b) pay for Service; (c) activate the Service; (d) use or attempt to use the Service in any way; (e) upgrade or modify the Service; (f) open any Device packaging; (g) or start any application, program or software that states they accept.
The following customer terms of service are relevant to a review of Ms.' activities:
You agree not to engage in conduct toward our employees, customers, or others that involves the use of abusive, derogatory, insulting, threatening, vulgar, offensive or similarly unreasonable language or behavior; engage in conduct that is harmful to, interferes with, damages, or adversely affects our network and infrastructure, property, Services, Devices, operations, customers, reputation, intellectual property rights, or that results in the publication of threatening, offensive or illegal material, or generates spam or other abusive messaging or calling, a security risk, or a violation of privacy; or violate, in any way, these T&Cs, the Agreement, or our Policies.
We ***, at our sole discretion, take any action to protect and maintain the integrity of our network, our rights and property, our Services, or the rights and interests of others, including, but not limited to ... interrupting, suspending, canceling or terminating your Wireless Services without advance notice
We communicated with Ms. on September 28, 2018 to discuss her complaint. As communicated to Ms., Cricket Wireless notified Ms. that she is in violation of the Terms and Conditions of Service; nevertheless, we have provided her a resolution to her latest device warranty request and an email to contact the Corporate Office directly. We have further advised Mrs. that all future correspondence must be in writing via the email we provided and that if she continues to violate our terms and conditions we will exercise our right to terminate her wireless services.
We trust that this explanation properly addresses Ms.' complaint.
Kind Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/DA
wrong sized sim card included in retail package
I bought a phone at a local department store called meijers on 4/23/2018 it was in a retail cricket packaging the phone I bought was a prelude plus which uses a nano sim card however the sim card included was a regular sized sim card I attempted to return the phone however I was told that they do not accept returns of opened cellphones I used crickets live chat on 4/24/2018 and was told that it was not there problem because I did not buy the phone from them even though it is in a retail package with there name on it
all i want is the nano sim that should of been included in the first place
April 30, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he purchased service and equipment from Cricket Wireless. When he opened the equipment, Mr. found that the SIM that was included in the box was the incorrect size for the device.
We contacted Mr. via email and were able to ship him the correct SIM card needed for his device. Mr. SIM was shipped via FedEx tracking #XXXXXXXXXXXX.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
we got the four cell phone plan Big mistake should have checked the reviews first the seven day garantee never heard of a seven day promise on cell phone quality ours lasted for eight days before they began to mute during conversations three of the four went out during one conversation as my wife went from phone to phone it was trully sad I personally dont use the phone very often as the cable gave us a hard line free so I asked my wife to trade in my new muting phone for my old reliable sprint phone of course it wasnt compatable with cricket, Junk doesnt fit with quality but for a small fee the lady allowed me my good older phone which I perefer as I havnt been able to download pictures or videos of my grand daughters .They will not give us our money back so we are stuck buying new phones
Product_Or_Service: Cricket wireless phones
Refund I would be happy with half my money back and chalk it up to poor due diligence on my part and a warning to all consumers Cricket wireless does not a happy home make!!
May 3, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Mr. ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. *** regarding a Cricket Wireless Retail location. In this complaint, Mr. states they purchased the four cell phone plans, and were unhappy with the service. He states after 8 days their phones stopped working. He contacted our Customer Care Department and was denied a refund. He is requesting to be reimbursed for at least half of the amount he spent.
We reached out to the Territory Sales Manager for that particular Authorized Retailer who contacted Mrs.. She advised Mrs. that since she didn't pay anything for the devices we would not be able to provide a credit for them. She also advised her that unfortunately since they canceled their lines, we do not issue refunds for unused portion of the monthly service charge. The Terms and Conditions can be found at www.cricketwireless/terms.
We apologize for any inconvenience or poor service Mr. and Mrs. felt they received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. and Mrs. for this communication and trust that this explanation properly addresses their concerns.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/CE
I came to Coronado Mall to speak with a Cricket associate about my bill. I was asking the store associate how I could get an extension on my bill. I was originally on the $55.00 plan with insurance and I was advised to lower my plan to the $30.00 plan and cancel the insurance. I did that and was asked if I wanted to enroll in bridge pay. I said sure so, I made a $3.77 payment and after my payment, the associate informed me that I would be charged an additional $10.00 to enroll in the bridge pay option. As a Cricket customer, I feel that it is unethical that I was not informed upfront about a future charge on my account. I called 611 to speak to a Cricket associate and was given the runaround. I asked to speak to a supervisor and they refused to help me in any way. If Cricket chooses to operate in bad faith using poor judgment on their part, not to mention not being able to understand my issue, I would be more than happy to choose a different provider. This kind of service is unacceptable on all standards and once I get my job back I will be looking for a new cell phone provider.
Product_Or_Service: NM
Other (requires explanation) A full month's refund on my phone service plus a free year of unlimited service on damages for pain and suffering.
May 2, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: *** W ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr. states that he was not properly educated about the BridgPay fee. He has requested a refund of the full month's service payment.
In researching and communicating with Mr. and the Authorized Retailer about this complaint, we found that Mr. was informed about the BridgPay fee after the feature was activated. We informed Mr. that per Cricket's Terms and Conditions, all service payments are non-refundable. Since Mr. was not properly informed about the fee and for any inconvenience he may have felt, we made an exception by offering a credit for the charge. Mr. agreed and the onetime credit was applied on April 30, 2018.
We apologize to Mr. for any inconvenience he may have felt, and thank him for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I attempted changing billing cycle for two months. I pay pills by 5th 7th at latest wanted my billing cycle adjusted. IO was told last month just call before end of this months billing cycle, I did was explained I have to undergo suspension or pay 15 dollar fee to get a billing date of the 3rd this month. Ludicrous!I,ve had tmobile 15 years!
Product_Or_Service: Samsung /S8/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Billing cycle adjusted as requested for the 5th of the month, without harassment from out-sourced foreigners reading scripts obviously without proper authorizations! Cricket need to be more concerned about their customers
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. Ms. states she attempted to change her billing due date mid cycle and was told she cannot future date the billing cycle. Ms. is requesting to change her due date of her bill.
We contacted Ms. on 4/27/2018. Ms. explained that she attempted change her bill date and they told her that she would have to wait closer to the date she would like to change it to. We explained to Ms. that she will need to call the day before the date she would like as her new billing cycle. Ms. understood.
Cricket strives to provide excellent service and we regret when that high standard is not met. We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I bought a sim card and brought my old phone though I had the option for a free new phone since I moved my number over from the previous provider. Upon activation I cannot connect to the Cricket network. Cricket told me to call the manufacturers. Motorola said that Cricket hadn't fully activated my line. Called cricket back. They told me to call the previous provider. I did, and they said the phone is unlocked and the problem is on Cricket's end. Cricket says line is active. 4 hours on the phone with all this!I asked for the new phone I'm eligible for sid since I moved my number over and I have been a customer for less than 24 hours. They said they couldn't. Total b.s. I would have to transfer my number back to the previous provider and then PAY AGAIN to retransfer and get a new phone. I've paid $90 for service that doesn't work and they won't honor their own promo for a brand new customer. I'll be canceling service and warning my friends about them.
Product_Or_Service: Motorola /Moto e 2nd gen/Unlimited 2
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Send me the new phone for free that is advertised when customers bring their old phone number.
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states she ported her number over to Cricket Wireless and activated her own device (bring your own device). Cricket's current promotion offers new port-in customers a free phone when activating new service with a Cricket device. Ms. states that she was unable to fully connect to Cricket's network and is requesting the free device that was being promoted with the new customer port in after she discovered issues with her original device.
After contacting Mr. via phone on 5/2/2018, we explained that the promo was only available to new customers at the time of port in. Ms. brought her own device over at the time of port in and for that reason, we are unable to provide a new device. We explained there are other promotions with discounted devices and as a courtesy we would apply a $35-40 credit on her account to offset any additional costs. Ms. declined the offer but stated she was without service for 2 days due to this issue. We have applied a $10 courtesy credit to her account for the days without service. Should Ms. have any additional questions, please contact *** directly at *** If we are unable to answer, please leave a voicemail and we will respond accordingly.
Cricket strives to provide excellent service and we regret when that high standard is not met. We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/GH