Cricket Wireless Reviews (%countItem)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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I had recently purchased a service with the company however I can't use the service and haven't used the service since the day of purchase. I've spoken to a male on the phone who first agreed to get my refund and just requested I have the number. At the time I didn't know the number so there were no further steps taking toward receiving my refund. However today I called the business, providing my phone number, and was told by the supervisor now (named *** that I would not be able to receive my refund. I was told two different stories and demand my refund. I haven't been able to pay bills due to this inconvenience.
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want my refund and would like if they discontinued the account. I don't feel as though it is fair for me to be charged for something I am not using.
April 19, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr. states that a local Authorized Retailer provided misinformation about activating his BYOD (bring your own device). Mr. is unable to use his device on Cricket's network and has requested a refund for his service payment.
In researching and speaking with Mr. and the Authorized Retailer about this complaint, we found that Mr. activated a locked device that is not intended to work on Cricket's network. We have also found that the retailer provided misinformation to Mr. regarding the unlock process. We spoke with Mr. via telephone on April 19, 2018 and informed him that Cricket does not guarantee that non-Cricket branded device will properly work on our network, and all service payments are non-refundable. However, since Mr. was provided with incorrect information, we have made a one-time exception to provide him a refund for his service payment.
We apologize to Mr. for any inconvenience he may have felt, and thank him for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Prior to switching cell carriers, I called cricket customer service line and a cricket store asking if they accept Verizon unlock phones. I was told they do accept them. I switch to cricket on 3/20/18 at the store *** on *** CA XXXXX at 7:45pm, with my Verizon unlock galaxy 8plus.I paid a total of $86.43 for service and activation fees. Cricket offered my a free phone also. The next morning I was having problems with my phone sevice. The internet was not working, can't send pictures or make phone calls (it says I am trying to make international calls) I dial to my same area code 818. I called the criket customer service line the representative was very rude and was told cricket has been having many problems with Verizon unlock phones. I asked how come no one told me prior switching to their company, if I had called and asked before or while I was at a cricket store activating my service. Their response "my fault for not asking all the correct questions." I called the store *** spoke to store manager *** and told me to come in the store with my phone to check it. I went to the store 3 times from 3/20/18 to 3/31/18 and stayed over 1 1/2 hour each day trying for them to fix my service. I asked repeatedly for a full refund, which they refuse. On 3/31/18 while I was in the store, I asked *** to please provide me with the corporate phone number, which *** refuse, then asked for his supervisor phone # still *** refuse. I threaten not leave store unless I have his supervisor number. Finally *** agreed to have his supervisor *** call me the next day on 4/01/18. I never received a call from *** On Monday 4/02/18. I called the store #152, *** answered, provided all information. *** was very rude, repeatedly refuse to a full refund and can only refund $15 for the activation fee. To this day I still have problems with my phone service. I feel cricket company does not care about the customer. Very disappointed!
Product_Or_Service: Samsung /Samsung galaxy 8plus/Single
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Full refund of $86.43.
April 13, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. is requesting a refund for the service charges she paid to Cricket. Ms. ported her Bring Your Own Device from Verizon and prior to activating the service, she states that she called to ask would there be a problem using her device on Crickets network, and she was advised that there would not be. Ms. states that she was later advised after calling Customer Care, due to having problems making calls and sending text, that there is a known issue with Verizon devices on Cricket's network. Ms. feels as though she was misinformed and purchased service under false pretexts.
We contacted Ms. directly and agreed to have our IT department review the issue and see if a resolution could be reached. IT states "This appears to be an issue with the Verizon phone, as we have seen similar issues (outgoing calls being treated as international calls) on other Verizon phones." Ms. was advised by IT that a possible fix would be to change all her contacts number by adding a 1 before the number or making calls. Ms. was not willing to make that change or allow IT to troubleshoot her SMS issue. We agreed to refund the service charges that Ms. paid equivalent to a month of service. Ms. will port her number out to another carrier.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SG
Dishonest sales techniques, manager was hardly ever present and sales associates claim the manager is the only person who can do anything.
On Friday, March 23, 2018 I went into the Cricket Store located at 5689 W Touhy ave in Niles, IL. I said my boyfriend and I wanted to switch from Sprint because my bill was too high. I got pre approved to lease an Iphone 8 Plus up to $1,200 for 12 months. I came back the following day with my boyfriend to go ahead with the lease for 2 phones- one for me and one for him with an unlimited plan for $80 a month. The gentleman we dealt with name is *** he said we would pay about $50 a month to lease ONE iPhone 8 Plus and I had to choose an older model of the iPhone or else pay the difference out of pocket. I chose the iphone 6, I paid $149 for the first month of service and activating the lines plus another $25 for him to order the phones. We were given temporary LG Fortune phones to use until our iphones came in and he said we could keep them since it comes with the plan we purchased plus we switched from Sprint.
On Tuesday, March 27th we receive a call that the phones are in. We come into the store to pick them up and only one store associate is there- he is unsure of how to complete our purchase and asks us to come back the following day when the manager is in the store.
We return Wednesday, March 28th and pick up the phones from a woman who says she is the manager. She has me briefly read over the lease on her computer terminal before initialing and signing electronically. My boyfriend and I were hesitant to sign because the lease said we would pay $41 A WEEK for 12 months which is so much more expensive than we were told and what we had planned to pay. She said to call the leasing company (Progressive Leasing) and that they would work with us to bring down the price ect. We paid the $50 as the initial payment to start the lease and $199 for the iPhone 6 plus we returned the LG phones. I called the following day and Progressive was unwilling to lower the price or change anything about it so that same day we tried to return the phones to the Cricket store but the store associates claimed that only the manager can do a return/refund and she had left for the day. We were told to come back the following day.
Yesterday- Friday, March 30th we came into the store around 4pm to return the phones and cancel the lease. It being within 5 days to cancel the lease and 7 to return the phones. We were kept there for about 2 hours ARGUING because the store associates and manager did not want us to return them. We were threatened with fees and charges in hopes we would keep the phones and service. They made us pay $75 to return the iPhone 8 plus (they claimed we damaged it in the short amount of time we had it) and I was told they would give me $126 as a refund for the iPhone 6. I refused and said I'm leaving with the price I paid for the phone minus the restocking fee of $25. After 2 hours of negotiating they refunded me $150- NOT THE $174 I was owed with no explanation of why. I called customer service twice today and they have no solution for me except going back to the store to try to resolve this. They suggested I write a letter to Cricket corporate to get some of my money returned to me. That store is full of individuals who will do and say anything to get money from you and try to keep it any dishonest way they can.
Please help me resolve this issue. I will not let it go, no matter how much time passes.
A refund of $24 for the price I paid for the Iphone 6. I'm fairly sure they overcharged me for other things but I'm sure they won't own to it.
April 11, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam
This correspondence is in reference to a complaint filed by Ms. ***. In her complaint, Ms. states that a Cricket Wireless Authorized Retailer provided misinformation about upgrading her device. She also believes the retail location used deceptive sales tactics.
In researching the complaint, we found that Ms. purchased two devices on March 28, 2018 through Progressive's phone payment plan. On March 30, 2018, Ms. returned both devices and paid the required Restocking Fees for both devices. Upon further research and speaking with the local Sales Executive, we found no deceptive sales practice by the Authorized Retailer. However, they did fail to properly educate Ms. about the return policy, and the Restocking Fee that is required if customers were to return their device/devices with the 7 day return period.
We have contacted Ms. via telephone on April 11, 2018 to inform her that the retail location has agreed to provide a check for the amount she requested.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/SH
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive a call from cricket corporate saying that the difference for my phone would be refunded to me which I am satisfied with. However- the above statement saying that there was no deceptive practice is not accurate in my eye. I leased ONE phone through Pogressive Leasing (the iPhone 8 Plus). The other device (iPhone 6) I PAID for- full price, I owned the device for $199. When I returned the iPhone 6 two days later- the sales agent tried to NEGOTIATE with me to give me a refund of ONLY $126. After being in the store for 2 hours- I agreed to accept $150 so that I can go home and be done with it. So to me - that sounds like they were attempting to not live up to their own refund policy. I'm glad this situation is resolved finally.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes. On may 1,2018 I received payment via Zelle for the remaining balance owed to me from the Cricket store.
May 2, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX-Rebuttal
Re: ***
Dear Sir/Madam
This correspondence is in reference to a rebuttal complaint filed by Ms. ***. In her complaint, Ms. states that a Cricket Wireless Authorized Retailer did not provide her the refund check as it was promised.
In researching the complaint, we found that Ms. purchased two devices on March 28, 2018 through Progressive's phone payment plan. On March 30, 2018, Ms. returned both devices and paid the required Restocking Fees for both devices. Upon further research and speaking with the local Sales Executive, we found no deceptive sales practice by the Authorized Retailer. However, they did fail to properly educate Ms. about the return policy, and the Restocking Fee that is required if customers were to return their device/devices with the 7 day return period.
We have contacted Ms. via telephone on April 11, 2018 to inform her that the retail location has agreed to provide a check for the amount she requested. The check was mailed out to the address Ms. provided to the retailer.
On May 1, 2018, it was verified that she did not receive the refund check. The Authorized Retailer then provided the refund through Zelle online quick pay option. Ms. confirmed that she received the refund.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/SH
I purchased an LG Xcharge on Friday, 3/9 from the Cricket store in Rib *** This particular phone did not work for me and I decided to return it. I checked my receipt for the return policy, it said the phone "can be returned within 7 days." I called Thursday, 3/15 to clarify if that meant I had until the 15th or 16th. I was told Friday 16th *** I went in (the 15th) intending to exchange the phone. I was considering switching to an iphone (have android), but they did not have one for me to look at. I left and went to the *** Cricket store to look at the iphone 6. While there, I spoke to *** and explained my situation. She wanted to make sure I was within the return policy. She looked at the receipt and confirmed that I had until Friday 16th. Even specified, "come back by tomorrow or it will be too late." It was near closing and I decided to think on my decision and finalize it Friday since I had one more day. On Friday, I called (Rib Mt.) to double check if I needed to come in while a manager was there to make a return. I was asked the purchase date, and again it was confirmed I had til the end of the day Friday. I went in Friday evening, now considering the Galaxy S7. The store did not have that phone for me to look at either, so I just decided to return the Xcharge. I dealt with *** on both Thursday and Friday. She had my receipt, but it wasn't until we were in the middle of the return process that she told me (because an email told her) that it was past the 7 days. I dealt with the manager, *** who spoke to her boss, *** but I was still not allowed to return the phone. Customer service could not help me either as they stated, "no one here has the ability to override the system." I was offered "trade up," but again, they did not have what I was looking for in exchange. I also left messages twice with both reporting and Mobile Link USA, and I got no response. I was misinformed 3 times and feel I should be able to return the phone.
Product_Or_Service: LG /X charge/preferred
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Minimally, I would like to be able to return the phone. However, in spite of the company's serious lack of customer service, especially considering their own mistakes and lack of response, additional compensation would be appreciated.Please note, I have not been using the LG Xcharge that I wish to return. As of 3/17, I had my account switched back to my old phone.
April 13, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In this complaint Ms. states she went into a Cricket Wireless Authorized Retail location to exchange her phone and was told she couldn't because she had had the device for more than 7 days. She explained she had already brought the device back earlier that week and was told she had up to 9 days to exchange it. She is now asking to have it exchanged for a different device or a refund.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We reached out to the Territory Manager that oversees that Authorized Retail location. We were advised that the local management team would take care of Ms. request by making sure she is provided with either a comparable device or a refund. We reached out to Ms. to make sure she was satisfied with our resolution, and she is.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/CE
on the 3/29/18 a payment of 34.00 was not reflected on my bill I think try calling and chatting with someone but I dont think they understood me or maybe I did not understand the answer I was given on 4/3/180paid 101.92 feel me bill should be 67.92
Product_Or_Service: LG /fortune/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) credit on my next bill of the 34.00
April 11, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that on March 29, 2018 his mother in law made a $34 payment that is not reflected on his April bill. On his April 3, 2018 he was charged $101.92. He feels his bill should have been $67.92. He is asking for a $34 credit on his next bill.
Upon researching Mr.' account, we found that on March 6, 2018 he activated two lines on the $55 Unlimited 2. He also added the $7 mobile insurance to both lines totaling $94. On March 29, 2018 his mother in-law added two new lines with the same plan. Due to our Group Save offer, she paid $10 for each line plus $7 mobile insurance totaling $34. The grand total for all four lines for his first month of service was $128.00. On April 6, 2018 Mr. paid $101.92 for the new amount due. We see that all charges and payments for both months are correct on Mr. account.
We called Mr. and advised on the aforementioned. He stated that he understands his bill now, and had no more questions.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EI
I purchased an iphone6 that I was under the impression that it was brand new but it when started giving me problems about 3months in well I googled how to solve the problem it fixed it but then it started acting up again so I took the phone to the Apple Store to have them look at it and the man told me the phone was previously owned it had been purchased in dec.of 2014. I asked them to give me half of my money back since they lied about it being new and he said he couldn't fix it either. He won't give me anything he wants me to pay him an additional $150.00. I told him no I'm not giving you anymore money you're not trustworthy and I'll see you in court. All I want is $180.00 of my money back that's less than half since I did have the phone for 4months. I'm not requesting the full $400.00 that he charged me for a used phone that he lied and said was brand new. False advertising. I had to purchase another iphone6 and paid $246.00.
Product_Or_Service: Apple /Iphone 6/Unlimited
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Just give me $180.00 of my money back. From the $400 that he received from me.
April 13, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Ms. ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In this complaint Ms. states she went into a Cricket Wireless Retail location and purchased a new Apple iPhone 6. The device was not working correctly so she took the device to an Apple store to get it repaired. The agent at the Apple store advised her they couldn't repair the device because it was an old device from 2014. She states she went back to the store and asked for a refund but they would not issue it. She is asking for a refund of $180.00 for the device that should have been new.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We contacted the Territory Sales Manager for Cricket Wireless which oversees the Authorized Retail Location. The device was activated as a BYOD device. The management team promised to contact the customer and take care of her issue.
We contacted Ms. again as a follow up, she stated she did speak to the Territory Manager who advised her they would indeed provide her the refund of $180.00 which she requested. Ms. thanked us for getting her the resolution she was seeking.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Friday March 30, 2018 I went into Cricket Wireless at 1211 N Main Street Site A Summerville, SC.I requested to purchase a sim card to open a fourth line to my plan.I already had an old Cricket phone that was purchased at the same Cricket store about a year and a half ago to use the card in. I asked if the phone would work and the lady that was working with me said yes, there will be no problems because it is a Cricket phone.I paid for the sim card, activation, and first month.I read on the receipt that they had overcharged what the first month is supposed to be for the fourth line.The lady checking me out said that there was something wrong with the phone and that it will not work with a sim card.She told me that I could not get a refund, even though the back of the receipt says that I can return within 7 days.She then said that I could buy a phone, but that I could not use the sim card or activation that I had just paid for, and that I would have to pay for everything all over again. I called customer service and they said that they could only give me a $10 refund, and that the lady working with me was correct. I asked why not the total of $60. They said that they would have to restock and that is why. I explained the restocking fee was for cell phones, not sim cards, and that it was only $25, not $45. Customer service said, that I could return it and only get $10, because that is how it works.I then asked to speak with a supervisor who told me that I should just dispute the charge with my bank.I called to have the number deactivated, but there is a fee for that as well. My bill is due tomorrow, and I will have to pay for a whole month of service for this phone again.
Product_Or_Service: Other //
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I am requesting to have the phone number deactivated, and a total of $60 for the purchase made on March 30 2018, as well as $35 for the additional month of service being charged to my account prior to having the phone number for a week without use, in the total of $95. I request that the $95 be credited to my Cricket account.Additional comment: The customer service has people that do not speak clear English, and the supervisor sounded identical to the original person that I spoke with.
April 9, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that on March 30, 2018 she added a new line to her account. She asked the Authorized Retailer advocate if her old phone would work with our network and was advised that it would. Ms. paid for the SIM card, activation fee and the first month of service. Before the transaction was completed the sales advocate advised that there was something wrong with her phone and it could not be activated. Ms. asked for a total refund of the payment she made, but the sales advocate advised that she could not get a refund. Ms. is requesting that cell phone number ending in 0168 be canceled and that Cricket Wireless provide a full refund for the amount paid.
We researched Ms. account and found that cell phone no. ending in 0168 was activated on March 30, 2018. Upon further research, our system shows no network usage. We cancelled the line in question immediately per Ms. request. We also submitted a refund request for the month of service paid. Please note that the activation fee paid at the store is non-refundable.
We attempted to contact Ms. on April 3, 7 and 9 of 2018 to advise on the aforementioned with no success. We also sent her a text message and an email in an effort to further discuss her complaint. If Ms. still needs assistance please have her contact Emilio I at XXX-XXX-XXXX.
We apologize to *** for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank *** for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
My service stopped working on 4/2/2018. My wife's service (cricket XXX-XXX-XXXX) stopped working on 3/30/2018.
Product_Or_Service: Other //5 GB
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Make it work or tell me you can't provide service anymore.
April 11, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr. states that he does not have any cell phone coverage.
In researching and speaking with Mr. about his complaint, we found that Mr. moved to Rock Springs, Wyoming back on December, 2017. Unfortunately, Cricket does not have coverage in and around the zip code Mr. provided us with. On April 9, 2018, we informed Mr. via email of our findings. We also explained to Mr. that Coverage can be affected by terrain, weather, foliage, buildings, indoor use, signal strength, customer equipment and other factors. Per Cricket Wireless's Terms and Conditions, all service payments are non-refundable, and Cricket holds the right to change coverage areas or roaming partners. As a token of appreciation, we made a one-time exception and provided a refund for his last month's payment.
We apologize to Mr. for any inconvenience he may have felt, and thank him for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
Purchased 2 phones from the SPID/Kostoryz location (3920 SPID) in mid February and one of the phones froze about 4 days later. Returned to the store and employee opened up the back of the phone and battery was burning hot. Complained that it was too soon to start having problems with the phone and was conveniently not told that I only had 10 days to return for a refund if I continued to have problems. Noticed a few days later that the other phone was not holding the charge and was having to charge it every night. Took it back to the store and told them I did not want the phones and was rudely told that it was too late for a refund because the 10 day return policy had expired but could send them back via UPS for new phones. Received the new phones a few days later but the phones did not have any backs on them. Went back to complain and store manager was out and never returned my calls. My daughter went to the corporate office and they had someone named *** call and promised us backs for the phones in 2 weeks. It's been 1 1/2 months and still no backs for the phones and they still refuse to give me my money back.
Product_Or_Service: Samsung //
Account_Number: XXX-XXX-XXXX
Other (requires explanation) The phones are inferior quality and would like a refund. If refund not available I would at least like to have the backs of the phones so that I may try to sell them and recoup some of my money. My wife and I are elderly, in bad health and on a fixed income. We feel we were taken advantage of when not informed about the 10 day refund policy and disrespected in spite of being long-time customers that pay promptly every month.
April 18, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he had issues with two of his Cricket devices that he purchased from an authorized retailer. He stated that he sent his phone to the Cricket warranty program, and when the devices were returned, there was no back cover.
Mr. was contacted by email on 4-9-2018. Mr. stated that he wanted the back of his devices from warranty exchange. The backs of the devices as resolution were sent to Mr.. (He can reference Tracking #XXXXXXXXXXXX).
A follow-up email was sent to Mr. on X-XX-XXXX to verify if he received the backs of his devices, and there was no response received. Mr. can communicate with *** via email at ***@att.com, if further action is needed.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
The backs of the phones were finally received after about a month of waiting. It is just unfortunate that we had to wait that long to receive satisfaction after excessive calls made to Cricket supervisors. We only hope no other issues arise with the phones because I would not like to deal with the incompetent sales people or supervisors as I had to in the past.
Hello my name is *** I am writing you to inform you cricketphone company located at *** ne suite *** XXXXXphone number XXX-XXX-XXXX on April 1,2018. my daughter that is 14years oldwent into the store and they let her add a line to my plan the store mangerdid everything no one never called or ask my permission. When I found outI immediately call cricket customer service and told them what happen andthey said it should not happen and they sorry I told them I did not give permission for this they only told me that they would immediately take her off my account and for me to go back to the location and get her refund of$60.79 and they kept apologizing to me that's all was told to mehowever it was on easter sunday so the next day on April2,2018 I went there with my receipt and the store manger was there that did al this was very rude and telling me she not going to give me nothing I had to beg her to call customer service she kept telling me to call but then she finally called and talked in Spanish for a while I don't even know what she was saying. And then I got on the phone and a man stated that they cancelled the order and I told him I was never advised of that and that I was told to go to the store for a refund . I did explain everything to himhe told me there was nothing that cricket could do and I told them number one you don't allow a minor to come in here and do no type of business number two you just don't keep the money that was paid I told him I was going to file a complaint with the better business and he said he don't care what I do at that point I gave the phone back to the manger and I leftI can not believe what has happen and they also gave my minor daughter a receipt with my name on it when I wasn't even their. the Business has did so many illegal things and kept the money and is not willing to resolve it. At this time I am askingfor the Better Business to help me on this matter.
Product_Or_Service: Apple //***
Account_Number: XXX-XXX-XXXX
Other (requires explanation) please give back a full refund of $60.79.and nothing should evertake place like this without a signature to no one how cruel.
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. Ms. states that her underaged daughter was able to go into a Authorized Retailer, without her permission and add a line of service to her Cricket account. Ms. shortly after had the line canceled but was not told she would not be able to get a refund. Ms. is requesting a refund for the service payment.
After contacting Ms. via phone on 4/11, she explained that she was never told that after cancelling the unwanted line, she would not be able to get a refund. Our refund policy was explained to Ms. for future reference. For the inconvenience, we have credited Ms. account as a courtesy. Ms. was satisfied with the resolution and has our number should any questions come up in the future. If we are unable to answer, please leave a message and we will respond accordingly.
Cricket strives to provide excellent service and we regret when that high standard is not met. We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/GH
On 3/28/2018 My husband spoke to customer service rep with regards to auto pay .... first off let me say our bill was pay in full for the month...first we was told auto pay could be set it up and pay one hundred twenty six dollars on next payment due day... but we would have to call back closer to 3/26/2018... ok, so he call back on 28th of this month to set it up auto pay. Its a different rep at this point my husband explain he want to set up auto pay ..the rep began to go to work then came back to phone saying that would be 26 dollars upfront. My husband state thats not what he was told, The rep got mad ..saying pay the 26 dollars now... My husband state he don't have funds now and he will call back to do auto pay later. when he have the money to so, the rep reply pay now 26 dollars ..We hung up phone on him however the auto pay never getting set up or Authorized.. So we thought, wake up next day phones are off.. forcing us out of $15.00 after going though all mangers and the retail store which couldn't override the problem or fix the mistake.. and the kicker truly didn't have the $15.00 because we on a monthly income.. so it was borrowed to pay and they just didn't care period very nasty about the money ...on something I truly didn't owe.. My phone is my life line to staying connect to my kids and family and business ... I cant afford this type of behavior and its very upsetting... and costly because I owe a fee to money borrowed...
Product_Or_Service: LG /haromy/basic
Account_Number: XXX-XXX-XXXX
Other (requires explanation) A refund and the fee for me to borrow funds ...
April 10, 2018
Revdex.com
Online Complaint
Re: *** L ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a complaint filed by *** L ***. In the complaint, Ms. states that she spoke to customer service regarding her autopay, and stated that she had received instruction that she would have to pay $26 to change autopay.
Ms. was contacted by telephone on 4-09-2018. It was explained that we are a pre-paid carrier , not post-paid and that this is why the pro-rated balance was due when her spouse wanted to change the bill cycle date. Ms. understood. A $10 credit was issued to her account for being a long-term customer.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA XXXXX
I paid the bill March 15th, cancelled March 17th. The payment was made in advance of the billing cycle so the entire payment is a credit on the cancelled cricket account but they refuse to refund it.
Product_Or_Service: Other /Z987/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like the unused credit refunded.
April 5, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that she made her bill payment a month in advance. She cancelled her services on March 17, 2018 and her last payment shows as a bill credit on her account. She called customer service but they refused to refund the extra payment back to her. She is asking we refund the last payment she made.
We researched Ms. account and confirmed that there is a $50 credit on her account. I immediately submitted a case (#XXXXXXXXXXXX) to our billing department asking we send her a check for the amount of the last payment.
We called Ms. and advised on the aforementioned. Ms. stated that she will wait to receive the check before she closes her Revdex.com complaint.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank *** for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has agreed to refund the last payment that I made but did not use. This is what I requested originally but was refused. As long as they follow through with the refund, I am satisfied and will not pursue this matter any further.
I got this phone as an exchange, because my original phone was malfunctioning. On this phone, when you look through to take a picture, then press the shutter button, the still picture that is taken is not as clear as when you were looking at the screen, just before you pressed the shutter button. There is a drop-off between the final picture, and the preview. Also, when you press the shutter button, then want to take a look at the picture, the picture is out of focus, and takes a couple of seconds to get in focus, which is bad. Also, when I hold my phone up to the same working phone at a Cricket dealer, with both phones set at the same brightness, the colors on my home screen look muted, compared to the same phone at Cricket. I showed this to the workers at the Cricket stores on East State Street, and South Alpine Road, and they both noticed it, too. OWhen I went to the Cricket store to get this phone, it seemed like there were games being played there, which I can do without.
Product_Or_Service: LG /Harmony/Month to month
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like a refund of my $19.95 I paid for tge phone, and my $60.00 air time. I have been told the $60.00 is non-refundable, but I have NEVER had a camera that took a picture that was not as good looking as the image tgat you saw as you pressed the shutter button. Also, once you press the preview button, to look at the picture, the image is out of focus, and takes a couple of seconds to focus. Not acceptable.
April 9, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. ***. In this complaint, Mr. states that the display of his device does not portray the same resolution as the demo device at the local retail location. Mr. has requested a refund for the device and the service payment.
In researching Mr. complaint, we found that Mr. purchased a new ZTE phone on March 24, 2018, and exchanged that phone for an LG phone on March 26, 2018. The notes also show that the local retail advocates found no issues with the display of the device.
We communicated with Mr. via email on April 4, and 5, 2018, to discuss his complaint. We explained to him that all service payments are non-refundable and non-transferrable. Therefore, we are not able to provide a refund for the service payment Mr. requested. We also informed him that Cricket devices generally carry one-year manufacturer warranty from the purchase date. Mr. accepted our offer to assist him with replacing his device through Cricket's Warranty process. A replacement device was sent out to him on April 5, 2018.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SH
(The consumer indicated he/she ACCEPTED the response from the business.)
Talked to the Cricket guy, awaiting replacement phone.
Cricket received my payment in 3/1/18 for $72. I received a confirmation number stating my bill was paid. Then 3 hrs later my service was turned off and I had to call back and complain. They temporary fixed the system issue and 1 week later the situation happened again. This time they applied another temporary fixed causing my service to be suspended again. I went through situation 2 additional times. Cricket hasnt fixed the issue after taking my money. The customer service is horrible and so unprofessional. I am highly upset because they took my money ans haven't fixed the issue. It hasn't been a month and I experienced 5 disconnection issues.
Product_Or_Service: LG /X charge/$70.00 plan
Account_Number: XXX-XXX-XXXX
Other (requires explanation) A free month of service needs to be offered at this month for this major inconvenience.
April 6, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In the complaint, Ms. explains that she made a payment on March 1, 2018 and her services were suspended. She was unable to get assistance for a month after making the payment. Ms. is requesting a month of credit.
We have unsuccessfully attempted to speak with Ms. on April 5 and April 6, 2018 to discuss her complaint further. Upon review of her account, Ms. request was granted due to the inconveniences incurred.
We thank Ms. for her communication and consider this complaint resolved.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
(The consumer indicated he/she ACCEPTED the response from the business.)
After having a nightmarish experience with Cricket Wireless in 2017 I decided to give them another try, because after all everybody deserves a second chance. Initially I purchased a phone with Cricket and paid over $100.00 and counted that as a loss. After my privacy and information had been compromised with the company. Initially I was quite pleased with the purchase of my new phone, however that was short lived, I began no notice that shortly after calling 611 for technical support, I was rerouted to a young Caucasian girl who always seems to have access to phone no matter what service provider I use, she gets on the phone after a Cricket employee reroutes my call to her and asks me for my IMEI number as she always does, soon I notices features such as being able to make calls and access the internet is terminated, however I can receive calls, yet I can't access my call logs or any other features on my phone. She is adamant about me getting a refurbished phone, in which I don't want, to replace the phone that I am convinced that she disabled. Even stranger when I went into the store to pay my bill, the sales clerk tells me that my pin code has been changed, however I did not change it. Whereas before these strange occurrences I had no one trying to connect to my phone with a blue tooth device, Now all of a sudden I am seeing the icon for the Bluetooth device in use active, which I am not doing and the sound quality in some of my phone calls has diminished immensely.All I want is what I paid for with my hard earned money, is this asking too much for a working citizen, taxpayer and consumer who only wants to get what they pay for and continue to pay for, yet cannot use what they are paying for? I would like an immediate replacement from the store, not a refurbished devise. I feel this is a reasonable request
Product_Or_Service: LG /Stylo/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like an immediate replacement from the store, not something that I have to wait days to receive. I want a devise that does not allow others, including my employers to read my text messages and invade my privacy.
April 5, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that on February 12, 2018 she purchased a new device but shortly after, the device started having issues. She contacted customer service and the representative asked for her IMEI number. Immediately after she provided her IMEI number the device started losing different features, like the ability to make calls, access to her call logs, and access the internet. Ms. states she is able to receive calls. The customer service agent advised she will need to process a warranty exchange, but Ms. refused because she does not want to be without her phone for 5 days. Ms. feels that the customer service agent that helped her did something that is causing the device to malfunction. She is asking for an immediate replacement made at a Cricket store.
We contacted Ms. on April 4, 2018 and explained that we can open a case to further troubleshoot her device issues. She advised that she already performed a factory reset on her device and all issues persist. I explained that Cricket's warranty exchange program offers different options to our customers. I explained that she can request to have a replacement device first, and that a deposit would be needed. She understood and will call 1-800-CRICKET (XXX-XXXX) and choose option #4 to submit her warranty claim.
We thank *** for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point I don't trust their devices, I will purchase a device from another retailer, who respects customers who have invested over $400.00 purchasing their products. The only option I will except is that I am allowed to go into the store and select another device.
Thanks
April 11, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In her rebuttal, Ms. states that she does not trust Cricket Wireless' devices. She will purchase a device from another retailer. She also mentions that the only option she will accept is that she is allowed to go into a Cricket Authorized Retailer and select another device.
As stated in the initial response we contacted Ms. on April 4, 2018 and explained that we can open a case to further troubleshoot her device issues. She advised that she already performed a factory reset on her device and all issues persist. She mentioned that she did not want to submit a warranty claim because she cannot be without her phone for more than 5 days. I explained that Cricket's device exchange program offers different options to our customers. I explained that she can request to have a replacement device sent to her first, and that a deposit would be needed. She advised that she would call them and submit a device exchange claim.
Upon receiving this Revdex.com rebuttal we contacted Ms. and asked if she had any issues with submitting a warranty exchange claim. She stated that she changed her mind on submitting a claim and purchased a new device and service from AT&T instead. She states that she will not continue service with Cricket Wireless.
Based on the aforementioned, we respectfully request that his complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
I have been a customer with cricket for 5 years and they canceled my insurance that I had purchased on my phone without my permission or knowledge.
My phone (An HG Stylus, cost approx. 180$, insurance 8-9$ a month for the entirety of my service with Cricket) was damaged 2/25/2018. I recently attempted to file an insurance claim on my phone to obtain a new one, however cricket canceled my insurance 3/2/2018 without notifying me of why and without a refund.
Full refund of phone under my previously purchased insurance
April 10, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that her phone insurance was canceled, without her knowledge. She stated that this came at an inconvenient time, because she needed to file an insurance claim.
We have made several attempts to contact Ms. via phone and email, and were unsuccessful. For that reason, we are unable to provide a resolution at this time. Should Ms. wish to discuss this matter further in detail, please contact Chelsea Bell at ***@att.com.
We value feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Payment for bill was credited to another person's account
I paid my cricket bill via over the phone, my phone was supposed to be active again but it was not. When I called to see what was going on the rep advised me that the person who took my payment before applied it to another account and that they would reapply it back to my account but They applied a $15 edit and put me on bridgepay, then before my bridge I made an additional payment to pay the balance but that was still not applied as a result my phone was still off, the managers will not help me and the people are rude
I am seeking my full payment to.be applied to my service
April 5, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states that she made a payment over the phone and her service was not activated. She claims that the representative applied her payment to a different account and then refused to assist her with activating her service. The same representative instead applied a $15 credit and put her on a Bridgepay arrangement. Ms. states she proceeded to make another payment before the expiration of the Bridgepay which also was not applied.
Cricket Wireless' Corporate Manager, *** spoke with Ms. via telephone and email on April 3, 2018. A payment investigation was done with the credit card information Ms. provided. The investigation was unable to locate any of the payments aforementioned. The only payments processed were those made on 03/31 and 04/01. After complete payment, her services were restored.
The Cricket Wireless representative provided Ms. a $15 courtesy credit
which allowed her additional time to locate her proof of payment. Cricket Wireless is a prepaid wireless company, payment must be completed in full prior to or on the due date. Credit is not given in lieu of payment of monthly service.
If Ms. would like to pursue her claims, she can provide us a bank transmittal report from her bank and we will continue to research.
We thank Ms. for her communication and consider this complaint resolved.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
I bought a phone last from rent a center. Added it to my plan. My boyfriend was using hot-spot on it for months. He got a text message advising that they are turning off his phone when we just paid the bill. He ask if they can take it off or add it to the bill and he can pay for it. They said the only option is buying a phone from them! So they are shutting off his phone tomorrow and won't reimburse me for that line.
Product_Or_Service: Other /Zte blade max/***
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want them to not turn that line off. It's not fair that they let this go on for months without notifying us that he wasn't allowed to use the hot-spot on his phone.
April 10, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she added a device that was purchased from Rent-A-Center and added a line to her account for her boyfriend. She states the device had been used on her account for months and now they are receiving text messages that the line will be suspended for using an unauthorized device.
Acceptance of Terms and Conditions with Cricket Wireless occurs by activating service, paying for service, or attempting to use our service. By using Cricket's Mobile Hotspot service, the consumer agrees to be bound by Cricket's Mobile Hotspot Terms and Conditions. Cricket reserves the right to change or modify the Mobile Hotspot Terms and Conditions at any time, with such changes or modifications effective when posted to our website. Use of Cricket's Mobile Hotspot service after any such change or modification constitutes acceptance of the change or modification to the Mobile Hotspot Terms and Conditions.
Cricket 's Terms and Conditions for Mobile Hotspot can be found online at: https://www.cricketwireless.com/legal-info/mobile-hotspot-terms-and-conditions.html
Cricket offers its Mobile Hotspot tethering feature for a $10 monthly charge, taxes and fees included. Mobile Hotspot requires a qualifying plan and an eligible device. To use Mobile Hotspot, the customer must have an eligible Cricket-branded LTE device or Apple device (model 4s or newer). Mobile Hotspot is available to new and existing Cricket customers on our current $55 Unlimited 2 and $60 Unlimited plans, and certain grandfathered rate plans. See https://www.cricketwireless.com/support/plans-and-features/mobile-hotspot/customer/hotspot-compatible-phones.html for a complete list of eligible phones and rate plans.
Upon viewing the account, we discovered that Ms. had been sent a tethering violation notification after Cricket's systems detected she was tethering with an unauthorized device and without paying for the Mobile Hotspot feature. We wanted to explain to Ms. that any continued tethering using an ineligible device and without paying for the Mobile Hotspot feature would constitute a violation of Cricket's Acceptable Use Policy. The policy is found under the Terms and Conditions located at www.cricketwireless.com/terms. We were unsuccessful in our attempts to contact Ms. via phone and email. Should she wish to discuss this matter further, she can contact *** at XXX-XXX-XXXX
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank that Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Tried to return product with in 7 days, was refused 3 times to return product.
I am writing this in regards to a situation I had with a local cricket store. I purchased a phone, the IDOL 3 on March 22, 2018. While in the store I asked for another phone to which "***" said he did not have and brought me out this phone. He said it was comparable and then told me because I was a long time customer I could get two free accessories, I chose 2 headsets. My total was $108 dollars. I paid this and left the store. Upon using the phone I realized this was not the phone I wanted and it was glitching quite a bit. On Monday, March 26 I returned to the store with the receipt and phone box with components. (the components were un opened, the phone still had the clear stickers over it) I asked if they had an Iphone SE he said no but he had a used six, I did not want that phone so I chose to just return the entire purchase, He said he couldn't return the phone unless I had the accessories with me, so I said I would be back later or the following day to return it. Tuesday I came in with the phone, box, and all accessories (unopened still sealed in the box) and the woman working there said she couldn't do returns and we would have to come back another day. We said no, that we needed it done today, so she called *** who then said he couldn't accept the return and that we would need to pay restocking. A restocking fee only applies if it's over 7 days and things are missing. I informed them of this as I had it pulled up on the Cricket website. They then said they only charged me $19.99 for the phone, and the accessories were NOT free and now non returnable as well. The receipt cleary states I paid 69.99. They then offered for me to give them back the phone and accessories and they will pay my phone bill of $50 as they cannot do any refunds to my card or in cash. We said we would need a receipt to prove this and they said they could not provide us with one and that we should come back tomorrow when *** is there in person. Come Wednesday March 28 I spoke online with a Cricket representative and they stated the return could be made for what the receipt says and if I had any trouble to have the manager call Cricket. I went to the store at 10:30 AM with the phone and components and the accessories *** told me since we left last night he couldn't return the phone. Then he told me it was a special and that he can give me the 19.99 I paid for the phone. I realize now he did not even give proper receipt. He threatened to call the police and have me escorted out of the store. I called Cricked customer service and opened a claim against this store and they informed me the next thing I can do is dispute the charge with my credit card company
a refund of 108 dollars
April 11, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed By ***. In this complaint, Ms. states she made three attempts to return a device within the 7day return/exchange policy and the store refused to accept the return. Ms. also states that she was provided with 2 free accessories, to later find out that she was charged for the accessories when she thought the amount she paid to Cricket was for the cellphone only.
We are currently in contact with Ms. and are working to resolve her concerns. Once we have reached a resolution we will notify her. Should Ms. have any questions or concerns she can contact Seindah Gascot at XXX-XXX-XXXX.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and look forward to speaking with her regarding the resolution of this matter.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Good evening,I recently paid a monthly bill at the Cricket store in Bartlesville Ok on 3/22 in the amount of $104. The payment machine failed as my card was inserted so the clerk told me to pay it over the phone. I did as instructed but found out the next day that my card was debited an additional $107.00 ($3.00 charge for paying in store). I spoke to the manager *** and he stated there was no such charge even though I showed him my bank account cbarge with his store number. He continued to deny this charge. I contacted customer support and they closed my case stating that the charge never occurred. My bank confirmed that the charge did in fact occur and was debited from my account. Cricket has failed to acknowledge my request for refund after multiple attempts. I also provided Cricket with a letter head directly from my bank proving the overcharge. I currently have not had any resolution crom Cricket.
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want my $107.00 refunded to my account.
April 5, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a complaint filed by *** . In the complaint, Mr. states that he made a payment in the store and through our automated IVR , in the month of March. Mr. states he wants a refund for his duplicate payment.
Mr. account was thoroughly researched. We found an invoice for an in store payment and IVR payment, one in February , the other in March.
Payment
03/21/18 ***$104.00 (USD) Credit Card ***
Payment
02/21/18 *** $104.00 (USD) Cash ***
Mr. was emailed our findings on 4-5-2018.
We apologize to Ms. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his complaint
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA XXXXX