Cricket Wireless

1=overcharged, and 2=forced to pay add'l fees monthly in order to avoid termination
1. I am a cricket wireless customer since august 2017. Since September, 2017 I have supposedly been on the $30 monthly plan. However, they always come up with an excuse to extend it another month. I am syill paying for the $40/momnth plan, which I do not want, and cricket keeps saying it will be fixed by next billing cucle. this has happened 6 months in a row, for a total of $60 overcharged.
2. For the past 6 months I have been forced to pay in-store and in-person which requires an extra fee of $3. This is what Cricket employees tell me= its a common problem, Cricket's processing system is being fixed and it wont be very long until I can pay remotely and avoid the extra fee. however, as with above issue, no progress has been made and they will not accept ANY payments from me unless it is in person (I never agreed to this). total sought= $18 plus expenses for travel= 6 Ubers =$120.

I misplaced my phone in early December, 2017. When I found it I called and used the automated service to have my service restored which was about 2 days later. When the cricket carrier unlock policy changed I realized that on the app and on their website it still showed my device was still reported as lost or stolen, although I was and had been using the device for about a month at this point. I could not access any features of my device, could not add auto pay, could not get a new SIM, could not upgrade my device, and could not get the carrier unlock code so long as my device was on the lost or stolen list. So I called and spoke to a representative- I have logs of the numerous calls, dates and length of time spent on each call- and was informed they would put in a request to remove it and it would take 5-7 business days, although their policy states 2 days. After 7 days my device was still on the list. I was still unable to do anything with my phone although my bill was paid in full. I called cricket again after the 7 days. I was informed it takes 10 days after the 5-7 days, which made no sense but I said ok. I waited the 10 more days. my device was still on the list. I was still unable to do anything with my phone. So I called cricket again. I spoke with a manager. He informed me that it would be another 10 days because it's 10 days to remove the device and another 10 to remove the block on the device. I informed him it had been 17 days. After the 10 more days- 27 days!!- I called back. The representative opened a case with a tech specialist because neither she nor support could figure out why it was still on the blocklist. After 5 more days I called again. The rep had me uninstall the mycricket app, reset my password and clear my browser history. To no avail. So I went to the cricket store to try face to face. One of the CSR's sat on the floor on her phone the entire time and was very rude. the other CSR typed questions into A computer and my phone info and informed me they told her a case
Product_Or_Service: LG /Fortune/Unlimited 2
Account_Number: XXX-XXX-XXXX

I have had cricket for over 10 years and have never had a problem with them until today. I paid my bill last night and woke up this morning and my service was on. During the day I tried to call my sick son and got the recording that my service was now suspended. I called cricket and got a message that they were still processing payments and had a high call volume. After being on hold for 40 minutes and I was at work to top it off, they said that the service should be restored in 1 to 3 hours. I am so mad because I have no way to check on my son who is epileptic and diabetic. I have no way of knowing if he is having a seizure or his blood sugar is high or low. I was crying when I was talking to the customer service lady who said and I quote, "you are not the only one who has problems like this and there is nothing we can do about it" I asked for a corporate number to call and tell what had just happened and she hung up on me. I am sick to my stomach because I work in the city of chicago and I live on the Indiana/Michigan border and it takes a while for me to get home. if anything happens to my son, I blame cricket for suspending my service when my bill was paid the night before. I cannot reach my son as I have 5 lines on my account and they are all currently suspended and cricket's attitude from what I got from customer service is well we will get to it when we get to it.

Samsung & cricket is playing ping pong as to who is responsible for a refund... Called cricket costumer service issue with the phone not receiving nor making out going calls or texts... For 2 days waited for return call never got one.. So I called cricket tells me to go to the cricket store I did ask for refund cricket tells me to call Samsung ... Samsung tells me to call cricket... Phone is 3 months old I had to put out 185.00 for a new phone which is actually my sons phone... It was of an urgent nature that I be in contact with him at all times... I am so disgusted with these 2 people.. Samsung & cricket how many other consumers besides me have gone through this...
Product_Or_Service: Samsung /Galaxy halo/Unlimited
Account_Number: XXX-XXX-XXXX

I ordered service thru cricket on 02/24/2018. They cancelled the order but when I began calling on 02/26/2018, they said it was some miscommunication. So instead of autorizing my card for $40 they took the money out. I began calling on 02/26/2018 and I was told the money would be back in my account the next day, so I patiently waiting, the next day I checked my bank and nothing. I called back, yesterday I spoke with a supervisor who said his name was *** at 4:45pm and he assured me today would be the latest I would get my refund. So checked my bank, no refund called back in this morning and at 8:22 am and spoke with someone who said her name was *** she spoke for about 20 minutes and finally lets me speak with a supervisor who said his name was *** but hesitated when I ask his name. I spoke with him at 8:48am and he was very rude and said that it would take 10 days to get my refund because the order wasn't cancelled in 24 hours. I explained to him that I did not cancel the order they did, I ask him if they didn't who did? He said is there anything else I can do for you, I ask to speak to his supervisor and he said he was the only person I would talk to. I ended the call.
Account_Number: XXX-XXX-XXXX

I contacted customer service to find out how to obtain more data for my plan and was told that I could go to the site and add a gig for $10 because 1 gig only lasts like a day on this company I had to do this 5x totally $50. Upon going in a store to inquire about this a couple of weeks later I was told that I didn't have to pay the previous $50 I could've just upgraded my plan to the unlimited plan for about $8. After doing this I contacted customer service again to find out if I could get a refund or credit to my account since I was given false information but was told no because it is in my contract that they don't give refunds. This is like the third time that this company has given me false information to get more money out of me unnecessarily and they are extremely greedy and they lie to you every chance they get to steal money from you. The person then refused to let me speak to a manager because they would tell me the same thing and hung up on me. Worst phone company ever!!!!!!!!!!!
Account_Number: XXX-XXX-XXXX

I am filing this compliant because I open my account on 1/2/18. This was done because I receive my disability on the 3rf of every month will all other prepaid services tried the billing date is the actual date of service. I did it this way so there would be no interruption of serbice. Cricket has moved my original date of purchase from the 2bd to the 1st requiring payment be made on the 1st and if not service is interrupted.Thereby requiring a restore fee and money for the bill. I feel that this is illegal for people establish accts. to be easier to them requiring payment. Cricket should not allowed to be able to get away with this practice.
Product_Or_Service: Samsung /LG/$55.00 unlimited
Account_Number: XXX-XXX-XXXX

I am unable to use the service which I am being forced to pay for. Refund is refused although no service yet used.
I purchased 2 phones and 2 phone lines from Cricket recently. I immediately found that one of the phones did not work. I was told by the main 1-800 number to go to a cricket store for help. Then, the Cricket store I contact says no, they only help with in-store purchases. I contact the main Cricket # again and am told the phone can be returned, but I can't order a replacement or otherwise utilize the service for that line until the return has been processed, which I'm told will take some time, possibly weeks all said and done. I then asked for a credit or some way to stop billing until I have service I can use. I am told this is not possible, even though I've yet to use a single minute, text, or data bit on the phones purchased. So, if left to Cricket, I should be forced to open-endedly pay for service that I can't even use. I've paid for something, and can't receive it or any refund? Is this even legal? I have the chat transcripts where I'm referred to as ma'am and even when I tell the rep I'm not female they continue unapologetic. In the end, I've now spent $60 on phone lines I am not using, another $40 on phones I hope to get back one day, I've been through hours of hold time, been given bad information, been disrespected, and now need to package up two phones, print labels, and return to a UPS center nowhere near where I live, and in the end, I have not one minute of phone use to show for it. Really, really unfair. A refund of the $60 for the unused and unusable services would be a minimum fair response.

filing the complaint against Cricket Wireless on West Avenue K and 20 21 in Lancaster California ZIP code is 93534 I came in to help my disabled sister to get her phone plan corrected because they took $200 off her card and she wish to make a complaint as well and they can't figure out where it went and how it went so I just walked in to make sure she was getting good customer service and when I kept on walking in the lady that I'm guessing she's the supervisor name *** she has many reviews on crickets website as well about being a terrible customer service I've drove through actually and she's been out here fighting with people when I came here and physically fighting with people and I was like I'm waiting for my sister to keep coming here I want to know if there's a way they can if they can fire her or get a new worker but I don't think it's fair that people should have to come here and deal with her terrible customer service they're always talking about people's business they've actually when I came in they told me about pictures that they found of people in their phones and I don't think that's right that they're sharing what they found of people or fighting with customers that's really a bad look for their business for them to be representing different crickets
Account_Number: XXX-XXX-XXXX

Hi who can help my case please help me...I m *** have been a costume from cricket wireless more than 5 Year's . I just brought iPhone 7 slus from cricket store, before I pay for my iPhone lus from cricket store I did ask them about my unlock request as a store, their told me your phone could unlock after the day I purchased instill 6 month then I could get my unlock, but when I purchase my iPhone in April 2017 now is February 2018 more than 6 month, I'm call in request for unlock my iPhone but their costumes service told me have to wailting for another 4 month then their can do my request, I did ask them why ? But their told me because I just received new iPhone from my clam insurance policy on September 2017, their say unlock request count from the day my divce actived. Now I have to wait for another 4 month, I do want Revdex.com know cricket wireless company have been business not true and lier to someone trust them like me....please help me thank very much if anything Revdex.com miss understand complaint Description please contact *** (XXX) XXX-XXXX thank so much!!!
Product_Or_Service: Apple /iPhone /N/A
Account_Number: XXX-XXX-XXXX

Cricket Wireless not honoring their rewards program
Cricket Wireless was promising to reward their customers $25 for making their friends sign up for Cricket Wireless cell phone service. By advertising on my Facebook page and other places I was able to get several friends to sign up. However, I was not paid for the last 6 of 8 friends who signed up on: 07/15/2017; 08/16/2017; 12/09/2017; 3 referrals on 12/11/2017;12/12/2017; 12/14/2017. I have receive the confirmation emails from Cricket, but only $50 was credited to my account. I have contacted Cricket Rewards and initially got an email from *** However, after the first email *** stopped responding to my emails. It has been 2 weeks since I last heard from him. I have sent several email, but to no avail.

I would like to be paid for my referrals as promised originally by Cricket Wireless.

Asked quite a few questions to a Cricket sales rep before I switched over to from Straight Talk. Few of the questions related to fees. I was informed that the fee for transferring phones cannot be waived except with a coupon from *** The service/upgrade fee was so they can transfer sim and phone numbers over to your phone. I asked if I knew how to do that, can I just do it and it be waived? The existing employee said yes. I was satisfied with the answers so I switched over. This was in August of 2017 at *** store (XXXXX).Fast forward to now. I planned to upgrade for 3 months cause my first phone had a crack screen (should of added the $7 for accidental). Looked at complete specs from ram to signal band hertz. Decided on the LG X Charge, a case, and add the $7 per month for accidental ins. I told them I can do the transfer myself so just give me the phone and case and waive the fee. Guess what... they told me the service fee cannot be waived. Left infuriated due to the bait and switch BS. I am on a fixed budget! And they refused to waive it and denied that a previous employee agreed it can happenCustomer service states they cannot do anything. Store manager can waive the fee. Call to get things resolved and store manager says they cannot.Escalated to his manager. After an arguement about how the practice was bait and switch, she apologized and said she will talk to higher ups and see what she can do. After 15 minutes, she calls back and says she can waive the fee and $7 ins fee for this initial installment, but I had to purchase protective glass for the screen which is 29.99.I only have budget of $150 and planned to only spend $99 on the LG X Charge, $24.99 on the case, and $7 for the insurance. Which after tax results in less than $150. She is aware that I have a budget, and only agreed to fix their error only if I purchased the protective glass to ensure it's safety. Why am I getting the $7 per month added to my bill'Bait and switch and bullying for more $.
Product_Or_Service: LG /Fortune/$40 5Gb
Account_Number: XXX-XXX-XXXX

Cricket Wireless gave me incorrect information involving an online purchase from their website. I was informed on 02/23/2018, by an E-mail from Cricket, the order I placed on 02/22/2018 was cancelled due to there was a problem in verifying some type of information on the order form. I called Cricket to ask was information couldn't be verified and was told they didn't know and that I would have to resubmit another order form since the 1st one was cancelled.I did as instructed, I re-ordered the phone I was trying to purchase. After submitting the order on line, I contacted my bank and was told that the order that was placed on 02/22/2018 was processed and the order for today was also processed. My bank said I would have to contact the company to have them put the money back into my account.I notified Cricket and was given the run around that it would take at least 48 hrs for them to credit my account. I spoke to a supervisor who was unable to resolve my issue and was going to transfer me to Customer Service and I was placed on hold. After 30 minutes on hold and over an 1 hour and 8 minutes I hung up.
Product_Or_Service: Samsung //
Account_Number: XXX-XXX-XXXX

Hello, I am a loyal customer of cricket for over 15 years. I have never been treated so bad like I have within the last year. First issue I have is I had a ZTE Grand Max Plus, I had called the insurance dept to get another phone because the phone kept making weird noises in my ear while on a call and then it would hang up when I was either on a call or trying to make a call. I adv the dept of the kind of phone that I bought from them and there supposed policy was to get another phone of the same brand. so when I got the phone in the mail it was a LG STYLO 2. This was not the phone that I had purchased from cricket, then I called because this phone was a refurbished phone (which I had to pay another 75 dollars for) and it was messing up also it was very slow, I could not use my internet unless I was connected to WI-FI. I called the customer service number and they said there was nothing they could do. I kept asking why did I get this phone when this is not what I paid for. long story short they kept giving me the run around kept transferring me to different departments to pass *** problem to someone else. which at this point it never got fixed. I kept calling for a week straight trying to get another phone and they never fixed the problem. then I talked to someone in the insurance dept and they said that they could give me the same phone but a different one. I said why would I have to pay for another phone when this is not the original phone that I had. I wanted to get the stylo 3 because why would I pay for another phone when this is #1 not the original phone I had if they go by the policy and 2 the stylo 2 was giving me major problems and also other people that had the phone like my mom which is a cricket customer also.. 2nd problem: I purchased a iPhone for my son got the insurance on the phone also. I called to report that my sons screen broke while in his pocket he did not drop it or crack it. it was from the heat at which this point they told me that it would be covered under the warranty
Product_Or_Service: LG /stylo 2/
Account_Number: XXX-XXX-XXXX

I am very displeased with how little customer loyalty means to Cricket. I have been with them for several years, but recently decided to switch carriers. I made the switch because I received an excellent offer on a new phone and will not be paying much more than with Cricket, where it is almost impossible to get a good deal on a quality phone. I had already paid for the following month of service (I paid on 2/15 for service 2/26-3/25 and ended service 2/23). When I contacted Cricket the agent I spoke to let me know that Cricket would not refund my money regardless of whether I would be using the service or not and that I would have to take it up with my bank (I have filed a dispute with my bank now). She was rude and when I tried to explain how that is not good business practice, she proceeded to repeat the policy and ignore my concern. I am not proud to say that I got upset called her an it and hung up. The same agent called me back directly, I was very upset and ignored the call. She proceeded to call me back 6 more times, 5 times I ignored the call the final time I answered. The agent quickly told me again that Cricket wouldn't refund my money and that she is no it. I have worked in customer service and can say that companies that do call backs if a call is cut short will call back ONE time, but typically are not permitted to call past that. I felt harassed. I called Cricket again and spoke with a supervisor, I filed a complaint with him about the agent. He also ( very respectfully) let me know Crickets policy is that I would not receive a refund even though I would not be using the service for any of the period that I have paid for.

Paid for old plan, 3 days later switched. Will not credit to our account despite being told so.
Feb 19, 2018 We paid $100 toward our old plan, 5 phones for 100.00. Feb 22, 2018, we went into the Cricket store in St Robert, MO looking to upgrade our phones. We were told about a new plan which is unlimited for 5 phones at 125.00 a month. We said okay, but explained we just paid on our bill. She told us that the 100.00 would be applied to our new plan and they would prorate the remaining. As she took our money for each line, she realized it wasn't prorating like it should. She then said at the end of the transactions the extra money would be credited to our account. That did not happen. When I contacted your customer service via chat they told me we were out the 100.00 we recently paid and were prorated 27 days for the new plan. They told me we chose to make our new plan effective immediately, so we lost out on the money we recently paid on our old plan. We were misinformed. Your customer service on chat is terrible. Because we were informed wrongly, we should get a refund on the money we applied to our old plan.

My name is ***. I was up at the martinsburg store Thursday night to look at switching to Cricket. We discussed with the manager about phone options and leasing. My husband and I were told that the iPhone I got would about $16 a month and another $16 a month for my daughter's. My husbands Galaxy S 8 would be $24 a month. No payment per phone would EVER be more than $24 A MONTH. We opted to apply and were approved for enough for the three phones. One had to be gotten from the Winchester store due to policy about martinsburg having the highly desired expensive phones and thieves stealing them. It was told that all three phones were on the lease. So when I saw the total amount and payments it measured up to what we expected. When my husband went to get his phone today we find out it WAS NOT INCLUDED ON THE LEASE. Meaning the $90 a month I have right now is for 2 PHONES ONLY. It is another $100 to add one for my husband! I called the store and was told we could not return the phones.... that I could not undo the contract (it says in their store that we have 7 days). After confronting Cricket via facebook we were told to exchange the phones and that someone would contact us within 24 hrs. No one did so we exchanged the phones because we could not get our $250 back spent on accessories or the service. Due to this they are not willing to talk to us anymore pretty much. I complained about the $60 in accessories I could no longer use and was told we could get a credit to our account. I told them I was not keeping the service and they will not refund us anything, even if we return. I DO NOT want the service.... it was sold under lies. I do not want the free phones nor do I want the accessories! But I cannot get my money back. I am out $250!!
Product_Or_Service: Cell service

I have been dealing wirh this for 7 months now, and I can't take it anymore. It started when I bought my father a cell phone, which I added to my account as an additional line. We are homeless, and the phones are the only way we can find work, keep track of each other, and I am disabled so I have to have it for doctors appointments.2 days after we purchased the 2nd phone it stopped working. We took it in to over a dozen locations, and they just kept saying it was defective however they REFUSED to exchange for the exact same phone that we paid for (hoping the defect was only with the 1st one). During all of this we called over and over again. They either said there was nothing they could do, and we would have to deal with corporate. During all of this Cricket has continued to charge for both lines despite one one phone working. Conveniently, Cricket Corporate Headquarters HAS NO PHONE NUMBER! It is impossible to reach anyone, and the customer service number keeps you on the phone for hours, transfer you from one useless person to the next, to the next, only to finally be told that only corporate can fix this. I expect a full refund associated with buying the phone, the charges for adding the second line, the monthly fees which will be 7 months if they charge me yet again on February 23rd.They owe us a total of $500.00, and if I ended up suing for all of problems and stress this has caused the price will be severely higher! I am also going to the media if this isn't taken care of immediately!Thank you,***
Product_Or_Service: LG /Unsure/
Account_Number: XXX-XXX-XXXX

I recently switched to Cricket wireless from *** I wasn't made aware of any new promotions coming up at the time of the switch. I saw an ad a few nights ago stating that if you switched from another carrier, you would receive a $10 credit per month. I contacted Cricket customer service right away. They told me they couldn't honor the promotion. I asked for them to ask to a supervisor, and they told me that corporate office would contact me within a few hours. I never received a phone call. Clearly they just told me anything to get me off the phone in hopes I would forget. I did not forget. I will not be recommending Cricket to anyone unless it is resolved.
Product_Or_Service: Apple //
Account_Number: XXX-XXX-XXXX

Went to a Cricket Store in Amsterdam, NY to switch over to Cricket from Verizon Wireless. My husband recently made the switch and said he had great service with Cricket so I figured I would try it out. I went to the store and purchased a Samsung Halo Galaxy phone and was added to my husbands plan. We are on a 3 line plan for $90. After I brought the phone home I instantly started having problems with the service of the phone. The service started cutting out completely to where I couldn't receive any phone calls or text messages for long periods of time. I tried restarting and resetting the phone but it didn't resolve the problem. So I brought the phone back to the cricket store I purchased it from and told the Assistant Manager what the problem with the phone was and she told me I either needed a new SIM card or a new phone. She stated I should try the new SIM card and then if the problem persisted that I should come back to the store and they would replace the phone or refund my money, depending on what I wanted to do. I told her I live over an hour away and driving back that day wasn't an option. She told me I could come back another day, at this point I asked her what happens if I don't make it back within the 7 days that they give you to return their products, and she stated that she would let me make a return after the 7 days because I came in within the 7 days initially. SO, I went in today which is ONE day after their 7 day return policy and was told that they wouldn't take the phone back nor would they refund any of my money. I was told that the Assistant Manager that helped me a few days prior, no longer works there and that no one would honor what she told me. The gentlemen that helped me today reached out to the District Manager who said I could trade in my brand new phone for $50, but that that was my only option because it was outside of there 7 day policy and no one would honor what the assistant manager told me.
Product_Or_Service: Samsung /Halo/55 unl
Account_Number: XXX-XXX-XXXX