Cricket Wireless

Rude manager***
Spoke to the rudest person who allegedly was a manager on the phone, Named***. When I asked for his manager he said No! When I asked when if he cared he was being recorded he said no. This man was one of the rudest people I spoke to and if was in management, he shouldn't be there!

on June 25th we went into the store 3 members of my family and I. We had know about people getting 4 lines for the price of $100.00. I was paying 64 on my own and my brother as well. We merge into my brothers account including my mother and husband that makes four people. They had signs all over the store with advertisements of 4 lines for $100 or 5 for $125. That day the charges for everything escalated to over $300 and they refused to give me a receit stating it wouldn't print for them.I paid the $100 on 7/24/18 when the payment was up and then we got a message that we owed another $75.00 before 7/31/18. I went to complain on 7/29/18 and said I would have to call 611 because there was nothing she could do, since it was a bridge account whatever that means for them. I called the customer cricket line and complained and they did not have a straight answer for me. They said that was the way it is and they could not do anything about it. To me that is false advertisement.

misinformation and lack of accountability
I purchased a new phone from this company in California. The location is not available on the Revdex.com website although it was an official Cricket outlet. I would like to complain about the company as a whole though because
1) The phone was purchased ahead of a trip abroad but they would not unlock the phone until after upgrading to a more expensive policy
2) I contacted them multiple times in September to unlock the phone and they provided an incorrect code multiple times. When I sought local help, the sellers were very aware that this is common Cricket practice.
3) I had set an auto payment for my number. I managed to get a new sim and the payments were recurring, but without contacting me by email, my subscription was cancelled.
4) I was not aware of this, again they did not email me. They relied only on my number and then cancelled it and reallocated it.
The new number was contacted by members of my family and the new owner was verbally abusive.
5) I used the chat line yesterday to see what had happened and that was when I found out that my number had been reallocated. The agent, although polite, could not offer a satisfactory solution. I asked him to give me a direct line to someone to resolve the issue. He did not. He offered to speak to 'leadership' but did not tell me who he meant (manager? operations head?) or how to get in contact with them. He also told me that he could not confirm that this had been done.

This number is associated with personal accounts and is the primary form of contact with family, friends, and businesses. The company should have emailed me about a change to the number so I could have corrected the issue and kept it. IF they can't give me back the number, then they should at least confirm that they have contacted the new owner about their abusive behavior and given me a person to talk to about this sensitive and important matter. The best option would be to offer the new customer a different number or cancel their account for their abusive behavior and confirm with me that they have done this. They do not need to share private information to do this, but they need to be accountable for this as it began with their exploitative unlocking policy and now results in a stranger abusing my family.

My cell phone was hacked.
Was a customer for 4 yrs. Paid on auto pay, never had a complaint or problem with signal. Payment was deducted on 7/13. On 7/18, my cell phone was acting weird, I couldn't sign into my bank account, or type comments in FB, etc. On 7/19, I had no service. On 7/20 there was a pop-up message about the sim card. I presented to the Cricket store on Saturday, July 21 to find out my account had been closed, and the number was registered to a pre-paid Verizon account. We called Cricket, and was transferred many times, and they insisted I had called and closed the account. Now, if I had closed my own account with Cricket, what was I doing there trying to get my 10 yr. plus number back?(***)It just doesn't make sense. Cricket was unable to explain what happened, nor agreed that my account had been hacked. They also refused to reimburse the payment I made 3 days before, because, and insisted "I called to close the account". We called Verizon and even presented to a Verizon store, where they could have retrieved my old number, with the Verizon account no. and PIN. Now, why would I have that? Calls back and forth to Cricket and Verizon for conversations with incompetent, clueless and just stupid customer service. How did this happen? My old number is gone, and so was my loyalty to Cricket.

I am requesting a refund from cricket, as I never received the correct information regarding the cellular service I was purchasing.
To begin with the store that this complaint involves is located in Wisconsin rapids, Wisconsin. On July 9th, I went to the store to discuss the options of cellular service for my home location, Nekoosa Wisconsin. I was informed that service is provided in that area, I questioned if I did not receive a strong signal for service, that I would receive a refund. I also questioned if Cricket was a part of ATT, how would that work, since I did not have a good ATT signal, however the ATT WIFI was effective for calling. I again was informed that Cricket has strong signal, and I should not have any issue's. Specifically told "Your signal should be stronger then ATT, we have better coverage." With this I agreed to change services. I had brought my own device, as BYOD. I returned home, tried to work with the phone and still could not receive a signal, the WIFI option was not active at all. I had my internet service checked, then after realized it was a Cricket signal issue. At this point I had no cellular service for 2 days. I contacted Cricket customer service on 7-12 to explain the issue, was told to go back to the store. I went back to the store, the employee told me, after he contacted customer service that I would not have WIFI access, since it was not a cricket phone, I explained that I was informed when I signed up that I would have full service, as I brought my Samsung galaxy 9 that I owned. He replied " Well, the person who told you that ( I will not put her name here) is new and doesn't know much." I informed him, that is not my issue and I request a refund. He informed me, to again call customer service via phone. I asked him to call in the store, he replied "No, they never know what they are talking about so you just call them." At this point, I needed phone service, so I went to another carrier. I called customer service the next morning, 7-13, Lela was her name. She refused to assist me with a refund, I asked to speak with a supervisor, she had me on hold for 30 minutes, then responded with "my supervisor will call you back." I never received a call, so on 7-15 I went to the store and spoke with the manager. The Manager agreed that a refund should be given, but needed to contact the correct people to find out how to complete the process. She returned my call on 7-19, stating she still had a call out to the management team, and was doing her best to solve this issue. The management team only responded by email to her, informing her to tell me to call my bank and try to contest the charges. The manger told me she would continue to work on a solution. On 7-25, I contacted customer service again, explained my situation, finally was given to a supervisor named Mario. Mario was not helpful, refusing to assist me in a solution to my issue. I requested to speak with his supervisor, he stated :he was the only management person to handle this situation." I never signed a contract with Cricket, and was mis-informed on the services Cricket could provide for my cellular service.

I called the 1800 number today and spoke to a Juan. I was trying to get an unlock code for a phone 1 purchased a year ago. When I bought the phone last year I only had it activated for 1 month because I was unhappy with my service. I called today because my phone broke and I needed to switch to a new phone. I don't know why, there is a policy that I have to have a plan for 6 months in order to unlock the phone. I asked to speak to a supervisor because as a manager I know corporate can approve things lower levels cannot. I spoke to someone named Julian, who was reluctant to even give me the FIRST name of his supervisor or a number to file a complaint. Your customer service representatives are rude and unhelpful. They have me the run around just to speak to someone higher up. I would like to file a complaint. They will not give me any information and the people were laughing in the background....

Began using their service in 2001, shortly after they opened for business. Was extremely disappointed after they disconnected my service in January 2018 after not being able to pay by their deadline due to their system malfunctioning. I brought it to their attention and they first lied about it until I contacted the Revdex.com with the same proof that I provided them. I no longer use their service and am saving $20 a month for the same service using Metro PCS.

Purchased Samsung S9 in April, having issues, will not replace with new device under warranty.
Purchased Samsung S9 in April, Cricket wireless will not replace with a new device however they offered to replace with a refurbished and to send me a refurbished phone for a security deposit of a new phone, $729 even though it isn't a new phone.

Phone number: ***
IMEI of device : ***
My SD card reader is having issues and keeps corrupting different SD cards even after resetting the phone.

It is under warranty and I would be happy to do the standard warranty replacement but not for a refurbished $729 phone, even though it leaves me without a device for a couple days.

The store closed early with me in it, and the employees would not take my payment, even though my phone would get suspended that night.

The Location that I selected isn't the correct one that this incident took place at. The correct location wasn't provided, it's actually ***. At approximately 8:56 pm on July 16, 2018, after driving through a thunderstorm and almost wrecking because it so hard to see from the pouring rain, I finally made it to this location to pay my bill because I didn't have a card to pay online or over the phone. So I go into the store out of breath, wet from the rain, and I am instantly frowned upon by a female and male employee, I don't have their names but they were the only two in the store, and am told that they can do nothing for me and that it's close to 9pm closing time so there not doing anymore work and are closing early. This is even after I politely tell them that I literally just rushed through a thunderstorm, almost wrecked because I couldn't see from the rain, And that my phone will be turned off tonight and that I needed my phone for my work and would lose money if it's disconnected, and asked again if they could please take my payment since it's not even closing time. The male employee told me that he can't do anything for me and to drive through a storm to buy a prepaid card from Walmart to pay my bill, even though I had just drove through this terrible storm to get to this specific location on time so that my bill could be paid, and the female employee supported what he said. So then I ask again is there any way he can help me out and the employee just stared at me and rudely shrugged his shoulders,shook his head no and asked me to leave. I left the store and made a video on my phone showing the time and address of that store. About 15 minutes later I called Crickets customer service, I explained everything that had just happened and if he could somehow extend my bill for one day since I actually went to a store and they refused my payment, and thus would end in my phone being suspended, the agent on the phone replied with the going to Walmart to buy a prepaid card option, so I asked for a supervisor and I think her name was *** id#*** I explained to her everything and she said that they would still suspend my phone and offered only the pay with a card option, which wasn't an option for me because it was a storm still taking place, so I asked to speak with her supervisor. I was then told placed on the phone with the floor supervisor *** id#*** and this guy told me to go to Walmart to get a card as everyone else even after I explained the weather conditions. I then slowly and clearly asked him "So you want me to risk my life to try and get a prepaid debit card from Walmart just to pay my phone bill, even though I've already risked my life once and almost wrecked trying to get to a store that refused my payment and showed me terrible customer service?" ***(On a recorded business call) actually said yes, because that's the only option or we would have to suspend your line if it isn't paid tonight. I explained to him how dissatisfied I was and if I could speak to someone above him, and he told me that there wasn't anyone higher than him that I could speak with and then gave me the information to the Corporate Cricket location. I took the information down and ended the call. I do not have my account number, but my number is

The store location is in***. I switched to Cricket was fine. I was promoted at my job and the hospital I transferred to has no signal
I started with cricket on 1/28/18 bought a stylo 3 from store. I was promoted in March and started working at hospital located at 933 E Pierce St, Council Bluffs, IA 51503. I got no signal while at the hospital. My employer wanted me to get a Iphone for their apps to do my job. I bought the phone online. I continued to miss calls from staff and doctors. I had to switch to another provider. My Iphone 8 is locked by cricket. I called several times, online chatted several times, even had *** call. I have been hung up on, told different stories. The reps are very rude and even have a screen shot of one saying what do you expect from us you cancelled. One manager stated that address shows poor signal and understands why I left. AT the local store I went in to complain about no signal and *** said oh yes by the hospitals you get no service. I have been told the Apple can unlock my phone by a rep, that that phone needs to have active service for 6 months, that I just need to wait out the 6 months. And mostly I have been told there is nothing I can do. I basically have a $800 paperweight. I started with Cricket in January. I didn't sign anything new when I switched to the iphone and I bought the iphone online. I assumed that the 6 months started from 1/28 when I started with Cricket. No one explained anything different when I ordered the Iphone. I need a iphone for my work. I already got in trouble for missing calls while on Cricket. I cant afford to go buy another Iphone. And I cannot go back to Cricket as long as I am at my current job. Online Cricket states they they offer reliable service. But they didn't not fulfill that. I always paid my bill ontime and left with 0 balance. I fulfilled my agreement and only left because Cricket failed to offer reliable service. And then offered horrible customer service. I just want my Iphone unlocked or be able to return it. I paid over $800 and I cant afford just to throw that away. I really liked Cricket and would have recommended them, however the experience the past few weeks have been so horrible I wouldn't recommend them. I am appalled by how many times I have been hung up on. I understand there are policies however there is an exception to every rule. And my reason for leaving was not malicious.

Bought an LG Harmony from a Cricket store *** that is owned by Talk 4 Less. They did not honor the 7 day return policy set forth by Cricket Wireless. I bought the phone 7/4 and returned 7/6 because it was hard to hear it. 2nd phone has same issue but also randomly drops WiFi on strong signals & at times Cricket data button inoperable. Tried to return phone 7/10 & store made many excuses not to refund or exchange for a different make/model that I was willing to pay difference on. I now have a phone that I have trouble shooted with LG & Cricket, both ststing to return phone. My own personal sd card & now the sim card have all my personal data that will have to be transferred. I am not willing to warranty because the phone was returned within the 7 days.I paid the store $135 for phone, case & $25 upgrade. If they choose to refund I will first have to transfer data to another carrier or the can let me shop at a different store for the model I choose to transfer data to. The problem with Cricket store fronts are the stores owned by Crown don't want to deal with mistakes of a store owned by Talk 4 Less.Manager from another store spoke with manager of purchase store & saw what I was dealing with. They became angry & hung up on him. Stores like this give Cricket a bad name. The manager Alex's kids were bringing out merchandise from back of store & playing with the demo phones. I have purchased many phones in past without issue till now.
Product_Or_Service: Smart Phone
Account_Number:

We had made 2 payments to Cricket Wireless and they are stating we only made 1 payment
We had gone in to make a payment and they said that it didn't go through because the system was down and to call customer service to make another payment. We had called customer service and they stated that the payment didn't go through, so we had made another payment over the phone. when I received the bank statement it showed that there were 2 transactions from cricket wireless. we went back to the kiosk to tell them that there were 2 payment, but they kept saying that they only see one payment. So we went back to the bank to withdraw the first payment. Now they are stating the we owe that money that we withdrew and still saying we didn't make the 2 payments. Even though my bank says that 2 transaction were made.

I went to the Cricket Wireless in Kennett, MO. When at this location, I purchased a headset for my neighbor who needed it for health reasons. I purchased this headset this past Saturday, and the headset was already not working correctly by Monday. I talked to people at the store and they wouldn't do anything for me. I called another cricket wireless number, a number in which I believe is with corporate. I was told by them that the store should have at least looked at the headset and if their wasn't any external damage caused by us, then they should have exchanged it or refunded it. This store got our services, and now when we have an issue, they don't want to help us. The service has been very poor in multiple ways. We have been treated rudely and have been hung up on by employees.

I have had an issue and it happened at the Cricket Wireless store in*** Cricket offers a referral deal or friend to friend deal where if you refer a friend then you get $25.00 in 60 days. I referred a friend and waited the 60 days to get my $25.00. They would not honor the deal. I have called multiple times to get this issue resolved and all they do is give excuses.

I had two phone lines through Cricket Wireless. They were advertising a special that if you port in a telephone number you receive $200.00 off the price of a new cell phone, one of the makes being Apple. I went into the store in Little Rock, AR and ported my number. They did not have any Apple IPhone 7 Plus available, so I was informed to call the customer service line to order the phone. When I did that I was informed that it is too late to purchase the phone, I have to get the phone at the time of port. I explained the store had none in stock. I was then informed that there was nothing that they could do. That I should have drove around to find a store with an available phone.

I ordered a SIM card from Cricket last week. The site said overnight delivery and it took more than 5 days to get the SIM card. I opened a chat with Customer Service to get my number ported over from my carrier and was told they activated the phone number they assigned. I called the support number & was told I would have to pay for another SIM card and pay for the plan again in order to have my number ported over. They stated I could cancel the line and buy another SIM/month of service or loose the money I already paid them. If you are looking to keep your number I would not recommend this company & do not cancel until your month of service is complete as they refuse to refund your money even when they make a mistake.

Overnight phone order lost in transit. Either reship the phone or refund please.
I ordered a phone on 06/22/18 understanding that the phone would be shipped overnight. The order number is ***. The phone was apparently lost in shipment. I made several phone calls to both UPS and to Cricket wireless. I explained to them that my current service with Page Plus wireless would need to be renewed if the phone did not arrive soon. Due to the lengthy delay, I merely wanted to cancel the order but the service at both UPS and Cricket is not customer friendly. Today is 07/06/18 and I'm still waiting for my "overnight" order. Very poor customer service!

returned phone for rma rep said send full phone I got 25% of phone missing parts. no battery no backing , no sim chip no charger unless phone. paid for a 30 plan and spent most of my time shipping phone up and down the road. worst cellphone service I even has in my life. I just want the phone fixed that I paid for if at any time I might choice to turn it back on at this point I doubt it. the charger never worked it would not charge the phone the cable is defective the phone locked up on the cricket logo.

Awful, was told bad information. I was told I could cancel my service within 7 day of activation with a refund, but after 3 days of service was told else wise.

Went into Cricket Store on Natural Bridge and Union in the city of Saint Louis to have an line added on to my account with my telephone number XXX-XXX-xxxx the manager stated to call customer service and have my plan changed to 4 lines for a hundred dollars with unlimited data and the 5th line will be $30.00 I called customer service in the presence of the manager and told the representative the changes I wanted to make. He asked if it was for my account with telephone number ending in *** I said No and told her don't make any changes to the account telephone number I was calling from. He asked for the telephone number for the account I needed to make the changes, I gave him the *** telephone number and pin. He said he will make the changes starting the next billing cycle. It should be noted he had me on hold for a hour for simple changes and he kept losing my account information. I called to pay my bill on my *** telephone number and realized he changed my promotion on this account and my other account. I did not request any changes on the *** account. I had 5 lines for a hundred and I knew not to make any changes because I did not want to lose my promotion I had for years. The call was recorded by their customer service as well as the store manager heard and talked to their representative to tell him not to make changes on the *** account. They refuse to give me my plan back despite stating they knew I was telling the truth and they put me on another plan for a higher rate. They refused to give me anyone else to talk to, stating there is no corporate officer per employee id #XXXXX, *** They were very unprofessional, do not rectify problems when their employees makes mistakes. It made no sense to change my plan from 5 lines for $100 to 5 lines to $130 on an account I stated do not make any changes. I'm losing out on money and business as a result of their unprofessional business ethic and their mistakes and they do not seem to care about me doing years of business w them