Cricket Wireless Reviews (%countItem)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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Was overcharged and had to chat with a very rude customer service representative.
On July 3, 2018, I contacted Cricket wireless via their chat feature and was connected with *** I explained to him that Cricket overcharged for this billing cycle. He informed me that it would take TWELVE days to credit my card back for something that just took place this morning. I explained that is somewhat of an inconvenience. He stated I could ask for a chargeback through my bank. I explained that it wasn't my bank card and he stated that he could not credit to a prepaid card. I stated that it is a credit card and I mentioned nothing about prepay. He said well isn't it issued through a bank and I said it was issued through PayPal and he stated that he couldn't credit back to PayPal. I told him that he could as it is a PayPal Credit Card and they do have those. I told him that he was not listening to me and he stated that he wasn't because he was reading since we are on chat. I did not find this funny, I found it unprofessional. He then proceeded to tell me that he needed the first 6 numbers of my credit card, name on the care and the expiration date. When questioned why, he simply told me that it was required. I was looking for an explanation for needing so many of my cards numbers. I asked what are they used for and he said this way we will address the credit card information to put the money back into this same card. I simply explained that the last four numbers is what differentiates the cards, as the first 4 determine if it is Visa, Mastercard, etc. He then stated that the case will be rejected without the information instead of supplying me with the information that I requesed. I told him that he was rude and unwilling to explain things thoroughly. He then told me that if I continued to use unprofessional language that he would need to disconnect the chat. I explained to him that I did not say anything unprofessional, but was only stating the obvious of how his rudeness and did not curse him. I told him that I only needed him to finish the ticket so I could go back to work. I asked him if there was a number or something to be able to identify him by when I turned in the complaint on him, he told me that I could identify him as *** and I explained that it would not differentiate him from any other *** working for Cricket. He then said goodbye and closed the chat.
I would like an apology from the employee due to his unprofessional behavior and his unwillingness to provide requested information to the customer.
July 10, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states the chat interaction she had with our Customer Care Agent was rude and unprofessional. Ms. contacted Cricket to have a refund issued for an over-payment that was made.
We were able to review the chat transcript and determined that the interaction that Ms. was not how Cricket would like to be represented. We contacted Ms. directly and apologized for our agent's behavior and advised her that this complaint has been sent to the appropriate parties to ensure this issue is addressed and this matter can be used as a coaching and training opportunity. We advised Ms. that the refund had been issued and advised her of what to do should the issue of the over-payment occur again.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
cricket cant unlock my network to switch they blame samsung and samsung blames cricket now I will be without a phone 3 to 5 business days
I called both cricket and samsung each blame each other and the network unlock code is the issue i'm disabled and on a fixed income they refuse to listen and lied to me that it is not there company's issue so how would waiting 3 to 5 business days solve the issue if only samsung can generate a code and it wont work then they want to re use the same code in a few days i'm very upset over this and i'm mentally ill on social security without a phone foe up to 5 days possibly monday today is tusday my phone wont work and I refuse to pay cricket to turn on
i want help with a lawyer and since both company's blame each other both are equally at fault both cricket and samsung neither one will own up to the issue and dont care about a disabled person not having phone service
June 10, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that the unlock code provided to him by Cricket was incorrect.
Mr. was contacted by email on 7-10-2018. His previous case of 1807061037205 was escalated to our technical team. Cricket worked with Samsung and the correct unlock code was provided.
Mr. was provided the correct unlock code via email on 7-12-2018.
We value feedback and apologize for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
I ATTEMPTED TO GET AN OFFER ON A PHONE AND THE PROMOTION WAS NOT MADE AVAILABLE TO ME.ADD A LINE AND GET GALAXY 9 FOR $499.48 MINUTES AND NO PHONE YET
ON 7/2 I ATTEMPTED TO GET A PHONE CRICKET OFFERED ON LINE. GALAXY S9 FOR $499. OFFER WAS CONTINGENT ON 'ADDING A NEW LINE'. I ENTERED WITH MY LOG IN INFO AND CONTINUALLY WAS BEING ASKED TO PAY $699. 48 MINUTES WAS SPENT ON LINE AND ON THE PHONE WITH CUSTOMER SERVICE. THEY WERE OF NO ASSISTANCE TO ME AT ALL. THEY STATED THAT THIS HAS BEEN AN ISSUE AND DIDN'T KNOW WHat to do. they need to be responsible for promotions put forth that are not attainable... at all!
I JUST WANT THE PHONE DEAL AND SOME SORT OF UNDERSTANDING OF THEIR INABILITY TO FOLLOW THROUGH AND WHATEVER IS REASONABLE FOR THE NOW HOUR OF TIME I HAVE LOST. I HAVE BUSINESS IN DENVER AND A NEW LINE IS NECESSARY FOR ME... HAVING A 15 HOUR TRIP AHEAD OF ME WITH A NEED FOR BUSINESS CARDS WHEN I GET THERE IS NOW BECOMING AN IMPOSSIBILITY. I ALREADY USE THIS SERVICE AND HAVE BEEN FOR MANY YEARS... I'M A LITTLE UPSET ABOUT THIS TOTAL FAILURE.
July 13, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that on July 2, 2018 he attempted to purchase a Samsung Galaxy S9 at the $499.99 promoted price. When he was in the process of completing his purchase the system asked for $699.99 instead. He contacted customer service but received no help. Mr. wants to purchase the phone at the $499.99 promotion price offered on July 2nd.
Upon receiving Mr. complaint we contacted our Digital team to further investigate why his online order would not go through. We found that the $499.99 promoted price for the Samsung Galaxy S9 was offered at our web site on July 2, 2018. There was a system issue where the discount accidentally expired on 7/1 and it wasn't restored until 3pm on 7/2. It officially expired 7/5. We will make an exception and assist Mr. with his request.
We contacted Mr. and advised that we will send him the Samsung Galaxy S9 and charge him the $499.99 originally offered. Mr. agreed.
We thank *** for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
Cricket keeps raising my bill n won't give me a unlock coad for the phone
Product_Or_Service: Cricket wireless
Other (requires explanation) Would like to have a free month of service
July 13, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In his complaint, Mr. states that Cricket has been continuously raising his bill. He also states that Cricket has refused to provide him the unlock code for his device.
In researching the account, we found no discrepancies with Mr. bill, and all charges were valid. Due to frequent enrollment on the BridgePay payment option by Mr., he was required to pay the BridgePay enrollment fee. In regards to Mr. request for the unlock code, we found that the device does not meet Cricket's unlock requirements, since it was not active for at least six months of paid service on our network.
Cricket's device unlock requirements are:
1.The device you want to unlock has been active for at least six (6) months of paid service.
2.The device is designed for use on and is locked to Cricket's network.
3.The device has not been reported lost or stolen.
4.The device is not associated with a fraudulent account.
We were unable to reach Mr. via telephone to discuss his complaint. We have sent follow up email on July 11, 2018, and provided the above information.
We thank Mr. for his communication and trust this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
Customer service is a joke. Had cricket for 10 years and multiple problems, but never get compensated
I literally have had cricket for 10 years and my husband has had them for at least 12. For about 8 years we have had our services together. We had have so many problems and customer service is never helpful. Last week though my phone stopped working for almost a week. I mean no calling, texting, or data use. Phone was basically shut off. When I called for help the service tech told me to hang up and restart my phone and he would call back. He never did and I had to do it all over again with another tech! This one then told me the issue would not be resolved for two business days and wouldnt discuss any type of credit until the issue was resolved. But said there was no reason they could fi d for my phone not to be working, but when my husband called because his phone was not working as well, they said a tower was down. Which would affect me too as we were both in the same city. But when the issue was resolved and I called for a credit, they told me they looked in my call logs and said my phone was working, that it never stopped working. They basically told me I was lying and there was nothing wrong with my phone services! I have been paying a whole lot, especially all put together for 10 years and factor my husband in with that too. They wouldnt offer us a single dollar, expecting us to pay for services unrendered. Especially after so many issues and such poor customer service. The crazy part is? They could have saved both of us as a customer if they would have paid 87. Or even acted like they cared they werent taking care of us or acting as if we were lying. Never again. Went to metro pcs and paying a lot less and already have better customer services. I cant wait to see cricket go out of business. Goodbye cricket
They won't do anything to help. All I would really like is for them to unlock my phone so I could use it for another company or sell it. I just really want people to be warned.
July 9, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. In this complaint, Ms. states she was unsatisfied with the lack of service that she received from a Cricket representative in terms of helping to resolve her issue with her service.
We value feedback and apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
Ms. was contacted via email. We let her know we thank her for her honest feedback to be able to better handle situations like hers in the future. Ms. account is canceled, however if she does ever want to come back to Cricket, we will credit her one month of service (upon successful activation).
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
Please remove pending activation
I tried to order a 5th line of service over the phone and was told to do it on line and attempted to do so. They would not accept my credit or debt card however it did not work so I went to a different carrier for a 5th line of service. When I checked the app it showed a pending line of service I called in and asked for this to be cancelled and was told by a supervisor named MJ that I had to pay 25 dollars and he would cancel the line of service rather than just doing it. When I asked for his employee number to file a complaint with the Revdex.com He hung up on me.
Currently I have 4 lines with Cricket
I am asking for the removal of the pending activation of the phone number XXX-XXX-XXXX with out having to pay the 25 dollar fee that the supervisor MJ demanded that I pay to have this removed I feel this is an unjust charge due to that fact they were not able to complete my order
I received a phone call on 6/6/18 from cricket he told me he would research the problem. He made no guarantee about anything. By the End of the day the phone unactivated line that was listed on my account was gone. The problem is fixed to my satisfaction
Did not transfer current phone number to new phone
I was told it my current phone was active they could transfer my phone number. He set up my new service and then said he forgot to transfer my number and that it was too late, he could not do anything. I called cricket back, they said to cancel and pre-order but they could not refund the $30.00 I just paid. Got the run around with several more calls
Compensated for having to keep my other phone active, because they said it had to be
July 10, 2018
Revdex.com
Online Complaint
Re: ***
Revdex.com Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. On June 5, 2018, Ms. went to a Cricket Wireless Authorized Retailer and purchased a new device and service. She originally wanted to port her services from another provider, but due to a perceived error by the agent representative, she was unable to port the number and was forced to get new service. Ms. tried to correct the situation with Cricket's call center representatives but feels she was given the runaround. Ms. would like to be compensated for having to keep her phone active.
Upon review of the account, we are unable to confirm Ms. claim. Cricket records do not show any port in requests on the original store receipt. In addition, landline numbers cannot be ported to Cricket Wireless and would not have been a valid request. An active wireless number can only be ported into Cricket if the customer's information and PIN/password with their original service provider is verified.
On June 29, 2018 Cricket Corporate Manager, *** reached out to Ms. and to our local management team in order to properly investigate Ms. claim.
The Authorized Retail team agreed to speak with Ms. and they did so on July 9, 2018. The Authorized Retailer and Ms. have come to an agreement, and per the feedback received from the Authorized Retailer all is well. The Authorized Retailer has also taken this opportunity to enhance the training of their representatives. On July 10, 2018, *** unsuccessfully tried to reach Ms. to confirm the details provided. If Ms. needs additional assistance she may contact *** at her earliest convenience.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she ACCEPTED the response from the business.)
Resolved
IN THE PAST THE 3 DAYS I HAVE HAD NUMEROUS OF DROP CALLS. I HAVE HAD THE SAME PHONE FOR A 2 YRS AND LIVED IN THE SAME AREA FOR 2 YEARS WITHOUT ANY ISSUE. I HAVE CALLED INFORMED CRICKET WIRELESS OF THIS ISSUE. THEY SENT NUMEROUS OF TROUBLESHOOT OUT TO MY PHONE. MY CALLS ARE STILL BEING DROPPED AND NO LONGER RUNNING ON THE 4G WITH 4 TO 5 BARS DUE TO THE ISSUE IT IS RUNNING 3G WITH 2 TO 1 BAR AND SOMETIMES NO SERVICES AT ALL. MY PHONE IS USED FOR WORK AND DUE TO THE ISSUE OF DROPPED CALLS AND NO PHONE SERVICES I CAN'T DO MY JOB BECAUSE IM NOT RECEIVING PHONE NOR CAN I CALL OUT UNLESS I USE MY PHONE WIFI AND IF I AM NOT HOME CONNECT TO WIFI I HAVE NO SERVICES AND I DON'T RECEIVE CALLS ONLY RECEIVE VOICEMAILS. DUE TO ALL THE ISSUE I MIGHT HAVE TO SWITCH PHONE COMPANY NOW SO I CAN CONTINUE TO WORK FROM HOME.
Account_Number: 318-789-6620
Other (requires explanation) 2 MONTHS FREE OR 1 MONTH FREE AND PAY 50 TOWARD MY NEW PHONE CARRIER.
June 28, 2018
Revdex.com
Online Complaint
Re: ***
Revdex.com Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states that after several attempts at getting better service with several telephone representatives, she would like 2 months free service or 1 month of free service and Cricket to pay $50 to her new phone provider. Ms. purchased service for a Bring your Own Phone (BYOP).
Cricket Escalations manager, Damaris, spoke with Ms. on June 28, 2018; however Ms. stated she was not pleased with our response and states she will go to another provider.
Cricket Wireless will not provide a refund or service credits. Cricket Wireless will also not pay $50 to another provider.
Per our Terms & Conditions, amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited. Additional information can be found online at www.cricketwireless.com/terms.
Acceptance of our Terms and Conditions with Cricket Wireless begins by doing the following, but not limited to, giving us written or electronic signature or telling us orally that you accept, activating service, paying for service, and attempting to use or in any way using the service. Highlighted under Cricket Wireless' Terms and Conditions (see https://www.cricketwireless.com/terms), "Availability of Service and Coverage" details the following: Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services.
We are unable to guarantee the service experience on non-Cricket branded devices and the user or purchaser of such a device is responsible in making sure that the device is suitable for Cricket's services. If the device is not functioning properly, a consumer can purchase a new device preferably a Cricket device. An upgrade fee will apply. As a courtesy, if Ms. decides to continue using Cricket Wireless services and upgrades her device online or via an Authorized Retailer, we will provide one month of service credit. This offer is valid for 30 days from the date of this letter.
We thank Ms. for her communication and trust that this explanation properly addresses her concern. If Ms. requires additional assistance or has any additional questions, she may contact Damaris.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
THIS HAS NOT BEEN RESOLVE MY SERVICE IS STILL THE SAME I STILL HAVE NUMEROUS OF DROP CALLS DUE TO CRICKET UNRELIABLE SERVICES... I WANT A FULL REFUND SO CAN I CAN GET BETTER RELIABLE SERVICES INSTEAD OF WASTING MY MONEY WITH NO SERVICES AND DROP CALLS!!!!
I bought a new iPhone 6s from cricket in minden Louisiana after only 12 days the phone stopped work I returned the phone to cricket they informed me that it was over a week so they could not return it that I had a one year service plan with apple and they need to fix it when I sent it to apple they informed me that the battery in the phone was not an apple product and they couldn't fix the phone so the apple technician and I called cricket multiple times and emailed them they wouldn't answer or return any messages to find a solution when I went back up to cricket to inform them that apple had said the battery in the phone is not the battery that came in the phone and that my phone may have been a refurbished phone the manager said I must of put that battery in the phone because they only sell new phones and refused to help resolve the matter
Product_Or_Service: Apple /6s/***
Account_Number:
Other (requires explanation) I would like a refund and to take my business somewhere else to buy a phone
June 29, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. *** regarding Cricket Wireless. In this complaint, Ms. states she purchased a new device from a Cricket Wireless Retail location and after only 12 days the device stopped working. She states she attempted to return the device and the store agent advised her that she only had 7 days to return the device. She tried to send it to warranty but was advised since it is an Iphone she would have to take it to an Apple location. She states the Apple store informed her that the device has been tampered with and is no longer able to be repaired by them. She is asking for a new device or refund of the cost of the device.
We apologize for any inconvenience or poor service Ms. felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We attempted to contact Ms. on several occasions to gather more information regarding her complaint. We were unsuccessful in speaking to her. We have left a couple voicemail messages that included our contact information should Ms. chose to contact us and discuss the matter in greater detail. We have also forwarded her complaint to the Territory Manager of that store location and they will reach out to her as well.
We thank Ms. for her communication and look forward to hearing from her should she decide to further address her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
I am not receiving calls from an employment agency. When I go to the agency in person to enquire about employment the agency tells me they get a recording saying my number has been disconnected. This is a serious issue as it deals with employment opportunities missed. Also I do not receive text messages from a family for the gallery option. Also my number has been used to randomly call people who have called back asking why I called them when I didn't call. I received a call myself from my own number on April 13, 2018! These issues have been discussed with Cricket Costumer service who have no solution or a reasonable answer for the problems. The only thing I've heard from is "that's weird!"
Product_Or_Service: Samsung /Amp/Basic
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want my phone and phone number unlocked from Cricket completely so I can purchase phone service with a different company.
July 9, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In his complaint, Mr. states that he is not receiving calls from an employment agency. Mr. requested his device to be unlocked so he can port his number out of Cricket Wireless.
In researching the complaint, we found that Mr. device had met Cricket's unlock requirements, and on June 20, 2018, the unlock code was provided to Mr.. In regards to Mr. not receiving calls from the employment agency, Cricket's IT team found no issues with the network that *** cause this. Cricket also does not block numbers, or prevent customers from receiving calls from certain telephone numbers.
We have attempted to reach Mr. on July 4, 5, and 6, 2018, to discuss his complaint but were unsuccessful. We have sent an email to Mr. and provided him the information above. We have also provided Mr. with our contact information if he has any additional questions or concerns regarding this matter.
We thank Mr. for his communication and trust this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
Cr Cricket is the server responsible for rereceiving phone calls I missed and for receiving text messages and emails. In addition, I can not receive text messages or attattachments from a family member that referred me to cricket and also has cricket phone service. Also another family member receives my calls with the wrong name on caller ID (my sister-in-laws' name comes up). All these issues are 100 percent the servers' responsibility. Crickets' Costumer service people are also incompetent and leave you with no answer or solution.
I have spent 7 hours on the phone with different managers, supervisors, and Representatives. They have given me false information and mis information about the account, the services, and my phone. Each person I talked to has been rude and unhelpful. They were given 5 days to have my account checked and looked over. They have yet to rectify the account or fix anything. This is the worse customer service I have ever had. I have been calling about my phone service for months now, they have it in their system and notes about how often I've called and the issues I'm having. I've asked about the recording conversation being pulled and the different information they were giving me and they said no get a court order. I'm an dissatisfied, disappointed, and no longer can take their horrible service. I have every call date and time written down along with every representative name and ID numbers.
Product_Or_Service: LG /LG Harmony /
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Credit for the account for the month, an apology, and a replacement phone.
July 5, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. on behalf of ***. In her complaint, Ms. states that she received poor customer service from Cricket Customer Support, and they were not able to resolve her issue.
In researching the complaint, and reviewing Ms. communication with Cricket Customer Support, we were unable to locate any interaction where an agent or supervisor was unprofessional. Ms. was experiencing issues with her device and needed to replace the device through warranty. Ms. did not want to use the Advanced Exchange option, where customers are required to pay a security deposit in order to receive the replacement device before sending the defective device.
We spoke with Ms. on June 19, 2018, to discuss her complaint. We educated Ms. about Cricket's warranty process and options. As a good faith effort to rectify the issue, we made a one-time exception by replacing Ms. device through warranty without collecting the security deposit. Ms. was satisfied with the resolution.
We thank Ms. for her communication and trust this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
After submitting 3 tickets, my issue was never resolved. Currently cricket has a promotion for a galaxy s9 for $499.99 with a new line activation. Their website will not allow me to purchase this phone. I've tried on several devices, several different cards and cricket keeps claiming it's not on their end. I've contacted my bank which confirmed they are sending approvals to each transaction but cricket is not accepting them. I was lied to be several of their management about how this would be resolved. All 3 tickets that were submitted I was never contacted on any of them. Cricket will not allow me to send any form of payment for this phone they still claim is in Stock and for sale. I was told on a recorded line by 2 managers that my issue was sent to corporate, however now I am being told there is no such thing. During those phone calls I was also told that if corporate deems necessary that they could credit my account the 200 dollar discount for online purchases so I can purchase the s9 in store at full price and be discounted via credit. Now I'm also being told that is not a thing.. I'm under suspicion this is not a valid sale for they refuse to take action or responsibility for this problem. After contacting several store locations, they're telling me many customers are coming in stating they cannot purchase anything from the cricket website so they came in to the store to purchase instead, the only catch is for me is that the galaxy s9 is currently on sale Internet only sale. So I do not have the choice to go in store unless I want to pay 200 dollars more.
Account_Number:
Other (requires explanation) I just want to purchase this samsung galaxy s9 at their advertised price of $499.99. Check, account transfer, fixing their online portal, adding a credit so I can purchase one in store at same price (in store price is $699.99). I feel if they advertise this phone at that price that they cannot refuse to sell it at that price.
June 28, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he wanted to participate in the Cricket promotion for a SG9 for $499.99 with a new line of activation. Mr. states his order kept being canceled.
Mr. was contacted by telephone on 6-28-2018. We kindly explained that in regards to his online orders, the orders were cancelled/intercepted due to inconsistent data and we wanted to protect the customer from potential fraudsters. It was further explained to Mr. that we cannot definitively go into detail about exactly why his order may have canceled, and that store and online sales channels have different prices and promotions. We do appreciate Mr. as a long-term customer. A service courtesy credit was applied to Mr. account in the amount of $125. Mr. was pleased with the resolution.
We value feedback and apologize for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
Cricket wireless over the phone took my call on 6/21/18. The representative charged my card $60 after he took the IMEI number of my Mobile Hotspot device. He stated that my device was "compatible" and I'm able to use the services.After which I put my SIM card into my hotspot and it didn't work. He tried troubleshooting with ne. He then apologized for making the mistake he made and stated he didn't know my device was not compatible. Opposite from what he told me intially. I escalated 4 separate calls and they all refused to give me a refund.
Product_Or_Service: Other /ZTE/$60
Account_Number:
Other (requires explanation) I want my $60.00 back not on the same card. That card is now canceled but in a form of it transfer into my bank account.
June 28, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she attempted to activate her AT&T hotspot on the Cricket network, and was assured that her hotspot was compatible. Ms. was disappointed when she found out it was not and requests a refund.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
Non-withstanding Cricket's Terms and Conditions, Ms. will be refunded for her payment. We thank her for her patience, and do advise refund times can vary by financial institution.
Debit
06/21/18 *** $-60.00 (USD) Credit Card NDO Customer Care NDO1V
Payment
06/21/18 *** $60.00 (USD) Credit Card NDO Customer Care NDO1V
We value feedback and apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
Fraud, lies and insensitivity. I purchased a phone, a new line of service and an accessory from the Cricket store on ***. I explained my situation and asked specifically if I could bring the phone back and get all that money back and have a different phone set up with an account imported without having to pay the additional $25 activation fee and $60 monthly fee. I was told that wouldn't be problem. Less than 30 hours later, I go to the store to return the phone, accessory and use my old phone and number. I had forgotten my purse in the car, went back to get it. As I walked in the door, my boyfriend was explaining the situation and the clerk interrupts. Clerk: Are you OK? Boyfriend: yes are you? Clerk: I just didn't know if you were having a medical condition. Boyfriend: I have a skin condition called psoriasis. And don't you think that is something rude to say to a customer? Great sensitivity training. Back to the issue about the return, if I activate a new account with a different number, there would be an additional $25 fee to activate and an additional $60 for the prepaid monthly fee. Sure, give me store credit for those and apply to the new line. Clerk: no, we can't do that, it would be additional fees. Never explained to me like that or I would have never spent the money on the original purchase from that store. It is FRAUD, FEELS LIKE THE GOOD OLD BAIT AND SWITCH. Yes, I called corporate and spoke with a manager who proceeded to hang up on me. I understand that you get what you pay for, $85 dollars on Thursday for activation and service and they want to charge the same, less than 30 hours later.
Product_Or_Service: Samsung //
Account_Number:
Other (requires explanation) Total purchase was $221.28. When I returned the device, I received cash back of $110.73. I would like a refund of $60.00 for the prepaid monthly fee, $25.00 for activation, and $24.99 for the accessory purchased. Would also like a written apology to *** for the insensitivity and poor treatment due to his skin condition from a Cricket employee.
June 30, 2018
Revdex.com
Online Complaint
Complaint No:***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. Ms. states she made a return to the store and was refunded for the device. She is now requesting a refund for the activation fee and service fee.
We attempted to contact Ms. via phone and email, but we were unsuccessful. For this reason, we are unable to provide a resolution at this time. Should Ms. like to discuss this case in detail, please call *** directly at ***. IF we are unable to answer, please leave a voicemail and we will respond accordingly.
Cricket strives to provide excellent service and we regret when that high standard is not met. We value Ms.' feedback and apologize for any inconvenience or poor service he felt he received. We look forward to hearing from her.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
Not once have I been contacted via phone or email, that is just a blatant lie I believe that their practices are very much so fraudulent and bait and switch I explain explicitly to the associate my situation that I would most likely be returning the phone the following day and was told that I would have no problems doing so and that any of my fees would transfer to a new account even if I brought my own device not to mention the insensitivity of the associate who belittled my boyfriend because he has a skin condition and asked him if he required medical attention ... I even spoke to a manager named *** or or *** on the phone while I was in the store and his flippant response was well it's posted on the counter what the policies are. are the associate even admitted that she failed to tell me what the return policy was. Ok $60 fee for 30 hours of service plus a $25 activation fee that was NOT TRANSFERABLE, as stated it was by the associate, by her add own admission. since these associates are commission-based they will do anything to get the sale which means lie to customers forget to tell the truth and then not stand behind their brand $110 is what is due to me.
July 18, 2018
Revdex.com
Online Complaint
Complaint No:***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. Ms. states she made a return to the store and was refunded for the device. She is now requesting a refund for the activation fee and service fee.
We have contacted Ms. via phone. We have sent a refund request for payment of the service payment and activation fee. Once approved, a check will be sent to the address provided by Ms.. Ms. is already aware of the return policy for the accessory purchased at the store. Accessories purchased at Authorized Cricket Dealer locations, are subject to that authorized agent's return policy. Ms. understood. Once the refund is approved, processing will take 5-7 business days. Should Ms. have any questions, she may contact *** directly.
Regards,
Cricket Wireless, Customer Support
Also need to include another phone number ***.We both purchased new phones made by Acatel from the Holly Cricket Wireless store.To start with ***; My husbands phone. The phone does not always ring, show missed calls, receive text messages or voicemail. He has spent approximately 6-8 hours trouble shooting both in the store and on the phone with the cricket headquarters. Everyone agrees that our phones are both malfunctioning. He was told to contact the manufacture of the phone...several attempts were made to reach them with no success. We called Cricket back because we could not reach the manufacture. Cricket then attempted several times to connect the line and also failed. Finally a staff member at Cricket said they were notating our account so we could go into any store and get new phones without any fees. After going to the store and the associate not able to find any "notation" the associate calls headquarters and my husband took the phone...He was on the phone for another hour with our two toddlers. At first they cannot see any notation...then all of a sudden they can. They also listened to the phone conversation where they confirmed everything *** had told them. However, they cannot and will not help us. Told us they were firing the person we spoke to. It has been over two weeks that we have not been able to effectivly communicate with our brand new phones. Our Billing cycle starts on the 12th of the month..less than a week ago. We asked our $70.00 current cycle be returned to us...that has also been denied. My phone ending in ***, has not charged correctly since day 1. I did not complain as I stay at home and could it plug in if it died. It also routinely says "server unreachable" and will not allow me to use any general functions. I get kicked off the internet every time I attempt to use it; even prior to reaching the "warning zone." Please see if you have better luck getting any of our money back. As it is only fair... they are not providing a service.
Account_Number:
Other (requires explanation) I would like a portion of the phone cost refunded as BOTH of them are defective. We could return them with original boxes to any cricket store. We also request our $70.00 back for the Month of June. I would also like to request the man who they said they were firing...not be fired. We were only asking for what was fair and he was just being a considerate person. We appreciate your time and services. Thank you
June 28, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In the complaint, Ms. explains that both her husband and her device were malfunctioning. Ms. claims the Authorized Retailer was unwilling to refund her devices and waive fees for them to get another device. She also states that she was misinformed by a Cricket Telephone representative that she could go to any store and get new phones without a fee. Ms. feels that she has not been able to use her services. Ms. wants a refund for the phones purchased and a refund of the $70 she paid for the month of June.
On June 28, 2018 Cricket Wireless Escalation Manager, *** reached out to Ms. to discuss her complaint at the number provided. A gentleman answered and stated that we had reached the wrong number.
In answer to the complaint, as per Cricket Wireless' Refund Policy, customers are allowed to receive a full refund of a cell phone purchase if the phone is returned within 7 days of purchase in the same condition. Ms. device is ineligible for a refund. Additional information can be found online at ***.
Cricket Wireless is a wireless service provider and we do not manufacture the devices. After the 7 day return time period, our devices carry a one-year manufacturer's warranty from the date of purchase. Even though Mr. and Mrs. are no longer Cricket Wireless customers they can still contact warranty for a Return Authorization.
For valid warranty exchanges, the Returns Center will ship an identical or similar replacement model, which may be a new or reconditioned (like-new) device. Cricket does not repair defective devices. All warranty options are found online at ***
Cricket Wireless will not provide a refund of the $70 service payment. Per our Terms & Conditions, amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited. Additional information can be found online at ***.
Acceptance of our Terms and Conditions with Cricket Wireless begins by doing the following, but not limited to, giving us written or electronic signature or telling us orally that you accept, activating service, paying for service, and attempting to use or in any way using the service.
The Corporate office is in the process of reviewing the interactions with our Customer Service Representative. If necessary, we will take this experience as a training and coaching opportunity.
A copy of this letter was sent to Ms. on June 29, 2018 with contact information for Corporate Escalations Manager, ***. As a courtesy once they have replaced their devices and restore their services with Cricket Wireless, we will provide a month of credit to their accounts. This offer is valid until July 31, 2018.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
Cricket refused to refund my money after providing bad service. They owe me $56, and they lied to me several times.
When I signed up for service they told me I would get a full refund if the service was bad. The reception was very bad at my house and unusable. They also lied about their coverage map and 4G service in my location. I went back to the store the next day and they refused to refund my money. They also failed to reveal their IP based phone calling program. I have battled cancer for 4 years and am on SS disability and on a fixed limited budget. They could care less. Some of the worst customer service I have ever experienced.
A refund of my $56 and a full apology.
July 5, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that he the reception at his home address was very bad. He went back to the store the next day and the sales advocate refused to refund his money. He stated that when he signed up for service he was told he would be refunded if service was bad.
We researched Mr. account and found that his Cricket account was activated on June 22, 2018. Per invoice number *** he received a free Moto E5 Cruise, paid $25 for activation fee and $30 for the first month of service. His account was cancelled on June 25, 2018. Our system showed no usage for those 3 days the account was active.
Please note that all charges and fees are nonrefundable and subject to change at any time without notice. For more information on our fees visit: ***
***
Also, in our terms and conditions you can find that customers will not receive a refund or credit for the unused portion of his account balance if they decide to cancel Service before his monthly service period ends. Availability of service and coverage services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. Please visit *** for more info on our terms and conditions.
We contacted Ms. Harmon and explained the aforementioned. We were able to come to an amicable resolution that Mr. was happy with.
We thank *** for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
Cricket states their refund policy but that is completely different than what they told me numerous times. They wasted my time and money and should be punished for business practices. They should also refund me at least $100 for my hassle and poor customer service.
Cricket Wireless does fully not disclose terms and conditions to customers. For example, the cricket website sates that "If you miss your due date, your service will be suspended. Pay within 60 days of your last pay date to keep your number. Otherwise, your account will be canceled." However, my account was declared as "cancelled" 30 days after the last due date and the online access to the account was removed by Cricket. Furthermore, in order to restore the service, the website states" If you pay more than 30 days late, a $15 Reactivation Fee will apply." Reactivation fees defined by Cricket "Applies to payment received 30 - 59 days past your due date. On the 60th day, account will be canceled and can't be reactivated." My monthly payment was 60$ and in order to reactivate my account I had to make 90$ payment contrary to what Cricket Wireless has disclosed. As the Cricket rep "alexm" explained that the reactivation fees are per line, not per account. But failed to point me where this is disclosed in the terms and conditions.
refund of reactivation fees.
July 2, 2018
Revdex.com
Online Complaint
Complaint No:***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by*** regarding Cricket service. In his complaint, he reports that he feels that the Cricket Wireless' website is misleading. He says that the website states that "If you miss your due date, your service will be suspended. Pay within 60 days of your last pay date to keep your number. Otherwise, your account will be canceled." He states he contacted Cricket's customer service and was advised that his account was cancelled after 30 days of being suspended. On May 26, 2018 Mr. paid $90 to restore his account, $60 for service and $30 reactivation fee. He got charged $15 reactivation fee per line. He feels this is also misleading as per our website he found the following " If you pay more than 30 days late, a $15 Reactivation Fee will apply." He is asking we refund the $15 extra he got charged for multiple line reactivation fee.
We reviewed Mr. account and confirmed that there were two $15 reactivation fees charged on May 26, 2018. Per our website, after 30 days of being suspended, a multiline account reactivation fee is $15 per account and not per line. Also note that per Terms and Conditions "If your account is deactivated for nonpayment it will be placed in suspend mode for 60 days. If your account is not replenished before the end of the 60 day suspend period, it will be cancelled and that phone number associated with your account may no longer be available to you." Our records show that Mr. account was suspended on April 1, 2018 and stayed suspended until May 26 when Mr. made a payment. Once an account is cancelled the account cannot restore and a new account would need to be activated. We have submitted a $15 refund request for the extra charge he incurred.
We called Mr. and advised on the aforementioned. Mr. had no more questions.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I paid my monthly $90 on 4/12/2018. Payment due 4/13/2018 by midnight. I chose to go with another carrier plan on 4/13/2018 and waited for Cricket to reimburse Me my $90.00. Cricket never did so I called them on 6/18/2018 and was told by *** that according to their terms and conditions no refund would be issued. *** told me to call my bank. I called by Credit Union on 6/19/2018 and was told they have a 60 day dispute policy and nothing could be done. That is why I am contacting the Revdex.com to get my refund of $90.00 because Cricket didn't not provide a service to Me after 4/12/2018!
Product_Or_Service: LG //basis
Account_Number:
Other (requires explanation) I would like a refund of $90.00
July 5, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she cancelled her service the day she made her payment and never received a refund for her payment.
Per our Terms and Conditions amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. We made an exception in this case and contacted Ms. and agreed to refund the service charges. Ms. can expect the payment to be refunded back to her original method of payment within 5-7 business days.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
It was the right thing to do since no service Wwas needed thank you.
Cricket knowingly sold service they knew did not work in a large area of my city, lied about and refused to take any corrective action.
In Aug 2016, I found the data service for Cricket was unusable in the LTE band in and around the*** zip code. I brought this to the attention of Cricket Wireless and AT&T. While AT&T confirmed my roughly 20 hours of testing and results, Cricket has done nothing in 22+ months to address the issue. In December 2017 Cricket knowingly lied to me and stated all issues with data service in Oklahoma City including*** had been fixed and I re-started service with them. When, in January, I told them is was no fixed, they opened tickets (which they closed with no resolution) and stated they were 'working on it'. I was still in contact with the AT&T engineer who stated NO tickets were being sent to his team about the issues. After several tickets were opened between January 2018 and June 2018 which resulted in the same claims issues were either fixed (when they were not) or sent to AT&T (when they were not), it became clear Cricket feels they have no obligation to provide the services they are paid to provide - specifically data service in*** which their own customer service (CS) reps stated is "working fine" with "no reported errors" (also clearly incorrect). I gave them until June 2018 to address the issue and was told on June 21, 2018 all issues would be fixed. On June 21, 2018, no functional data was available in LTE in*** and HSPA data was prone to cause server timeouts well over 80% of the attempts I made rendering it useless. I contacted Cricket and informed them that I was told my Cricket phone could be unlocked per multiple CS agents on June 22, 2018 and I wanted to unlocked so I could, as I was told my a CS agent on June 21, 2018 I could 'find a working carrier in my area to move to'. Cricket now claims I must wait LONGER than the verbally and contractually stated 6 months to unlock the phone. This seems to be a clear attempt to extort an additional one month service from me which they refuse to refund prorate after the phone is unlocked. This seems to be a clear attempt to extort money from the customer and the company knowingly refusing to address a two YEAR long service outage which their service provider (AT&T) at least has admitted to. I've had tickets opened by *** (Senior Specialist - Vendor Management Customer Support
*** - ***
Office: ***
E-mail: ***) -including *** and at least a dozen other tickets - and*** (***) regarding these issue which tare routinely closed with NO followup or resolution. They have subsequently been ignoring followup to the very tickets they themselves open over the last 2 years.
Phone need to be unlocked on the agreed date of June 22, 2018 with no payment required by customer. Partial refund for lack of data service paid for and promised by Cricket Wireless from Jan 2018 to June 2018. Refund of $45 credit currently in account. Ability to port number per FCC mandate to another provider with no additional fees or monies paid for by customer.
June 28, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In the complaint, Mr. claims that Cricket Wireless sold him services knowing that the services did not work in his zip code. He communicated multiple times with Cricket's corporate office and with customer care agents and feels that his complaint has not been resolved to his satisfaction. Mr. is requesting that his device be unlocked and he be given a partial refund from January - June 2018 in addition to a full refund of $45 that was showing as credit at the time of the complaint.
Cricket Wireless' Corporate Escalations Manager, ***, communicated with Mr. on June 21, 2108 after receiving Revdex.com complaint ***, various emails directed to Executive officers and emails sent directly to *** and other managers at the Cricket Corporate Office.
On December 31, 2017, an online port-in request attached to a sales priced Apple iPhone SE was received. Mr. had unsatisfactory service in the past and states he trusted that repairs were completed. Approximately 4 days after activation Mr. called in requesting call forwarding. Approximately 8 days after that, he complained about data connectivity. A case investigation found that Mr. had a solid connection to the internet and had no dropped calls. Coverage in that area is Best or Good and there were no network incidents to report.
Coverage is not guaranteed. Mr. is in a 4G LTE area, but is close to an Air Force Base and a highway. There may be periods where connections are slow due to congestion. As a Cricket Wireless customer, agreement to our Terms and Conditions begins with using or attempting to use our services and/or paying for services. Highlighted under Cricket Wireless' Terms and Conditions (see ***), "Availability of Service and Coverage" details the following:
"Availability of Service and Coverage Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You must be in the Cricket coverage area to place or receive calls. To see coverage, click here. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We do not guarantee coverage and our maps do not show actual network coverage or performance."
The request for a refund is declined. PIN payments cannot be refunded, transferred or exchanged for cash or any cash equivalents. Please see our website at *** Additional information can also be found at *** under the heading Payments and Account Balance.
As a courtesy, since Mr. device did not meet unlocking criteria, on June 21, 2018 his iPhone was unlocked. Instructions on how to complete the unlocking were sent. *** explained that even though we highly value his business, Cricket Wireless offers a no contract prepaid wireless option. On June 27, 2018, Mr. chose to port out his wireless services and explore options that better suit his and his family's needs.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
Cricket only unlocked the phone I purchased after I threatened legal action against them for breach of contract. Their agreement does not state the device purchased from them MUST be used.
Cricket acknowledged AT&T (as has AT&T) that the towers of so oversubscribed in the *** zip code that the data services are all but useless. Cricket in Dec 2017 implied the issue had been resolved but all that was actually resolved was they closed the tickets without actually working the issues with AT&T.
The statement "A case investigation found that Mr. had a solid connection to the internet" is patently incorrect in the *** zip code. Cricket knows this and has acknowledged this as has AT&T. As Cricket knew the data service had not been fixed by AT&T, they knowingly sold a non-existed service to me and failed to provide any warning that the issue was not corrected. This amounts to bad faith at best, fraud at worst.
Multiple SENIOR management representatives at Cricket expressly stated to me on calls I would receive credits for services I did not receive. As Cricket has stated that the *** zip code has not provided me the agreed services because Cricket's parently company degraded my services, Cricket need s to comply with that promise. I am requesting Cricket turn over all logs and records related to calls I've made to them regarding the data services issues since 2016 to determine the time frame they knowingly failed to provide services as well as the estimated cost to the customer for 1) lost service, and 2) troubleshooting Cricket demanded the customer perform despite the fact the customer is a data communications engineer and never agreed to provide Cricket with free services
I am willing to state the data issues are not caused by Cricket but Cricket's deliberate action to mislead the customer about a pending fix (which never happened and likely never will) leave Cricket liable to make the damaged to the customer whole including lost services and lost credits only purchased because Cricket repeatedly promised the services would be fixed.
They called me about being approved for a loan and asked if I could send them 75 dollars to receive the loan and I did. After I sent it, the rep said he would call me back and never did. I called multiple times and he never picked up. His name was *** After calling 20 times, he picked up and said his Manager is in a meeting and that he would call me back In a half hour but never did. That was my last 75 dollars and now I lost my job due to not being able to get to work cause *** said I was approved. The number listed is X XXX-XXX-XXXX and I googled it and it said cricket communications.
Product_Or_Service: Loan
Other (requires explanation) Refund or sue for loss of job
June 25, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he was approved for a loan and he sent the loan company $75. He stated the representative stated he would call him for additional details regarding his loan, and he did not receive any details.
Mr. was contacted via email on 6-25-2018. He further clarified that the representative that processed his loan was with the company EZ loans, and gave an incorrect callback number, that was actually associated with Cricket.
Mr. was then advised to contact EZ loans as the respondent for his Revdex.com complaint concerning questions regarding his loan, as Cricket offers pre-paid cellular service, not loans.
We thank Mr. for his communication and trust that this explanation properly addresses his
concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX