I do not accept the response from godaddy.com to resolve this complaint I did not cancel my website builder subscription in March I continued paying them on a monthly basis instead of paying them in full annually (as they did not offered a discount if paid in full) so why are these people lying that I cancelled my subscription? If I want to cancel, I would have called them personally I am not an it and I have been subscribing to them for a very long time so why are they treating me unfairly? NOT an acceptable or ethical business practice at all.Godaddy.com started as
Thank you for the opportunity to address the concerns presented by our customerUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] GoDaddy takes our customer's privacy very seriouslyOther than as described in the GoDaddy Privacy Policy, found at [redacted] , GoDaddy does not provide customer information to others without express permissionOur customer’s contact information may have been gathered from the Whois information for their domain name(s).Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact and registrant information listed for a domain name must be made public in the Whois databaseThe Whois database is an Internet service that finds information about a domain name or IP addressinformation is a violation and may lead to the termination of a domain registrationRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an aservice for select domain names via an affiliate company, Domains by ProxyInformation on what benefits Private Registration provides and how our customer may add the service to their domain(s) may be viewed at the links below: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerContrary to our customer’s understanding, GoDaddy customer care agents cannot “close” customer accounts Likewise, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status This practice is discussed in our Privacy Policy located at the link below:Privacy Policy:https://www.godaddy.com/Agreements/Privacy.aspxCustomer care agents are unable to cancel products or remove payment methods on a customer’s behalf Ultimately, account management, including product renewals, are a customer responsibility Again, all applicable refunds have been provided to our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
The response from GoDaddy.com, LLCis not in good faith and is based on claimsGoDaddy.com, LLC auctions team has not informed me of the required updates that need to be made on my Payee account despite several email requests.GoDaddy.com, LLC has not clarified what is invalid on my Payee accountMy Payee information is correct and I have repeatedly asked GoDaddy.com to clarify which information is invalid to them as "I can not change my name, my address, bank account number or phone number" (related emails have been forwarded for reference).On September 23, 2015, GoDaddy.com claimed they successfully sent payment by Check according to my Payee information, but it turned out to be promise as I never received it when the waiting period (month) elapsed.On November 05, 2015, GoDaddy.com wrote to me by email that they have stopped payment by Check, and then I provided my Bank account details on the Payee accountGoDaddy.com has not made it clear to me that the Bank account details that I have used for so long are invalid.On November 17, 2015, when I sent an email inquiring why the payment was not sent despite providing all the details, GoDaddy.com wrote to me by email that: "Thank you for contacting aftermarket supportI have sent your inquiry to our accounting department, we will update you once they are finished investigatingPlease allow 5-days"However, when days elapsed, GoDaddy.com could not reply emails concerning the same
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: [redacted] On April 2014, the complainant purchased the email plan in question and did so for a one-year term via an online transaction This was for the period ending April 21, 2015.On April 2015, GoDaddy automatically renewed the email plan in question for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the renewal on April 11, 2015.On May 2015, GoDaddy was notified that the complainant had disputed the aforementioned transaction through their issuing bankThe issuing bank revoked the payment for the automatic renewal of the email, pending outcome of the disputeThis chargeback removed the funds from GoDaddy for the email account renewalDue to this, and per our terms of service, the email plan in questions was subsequently cancelled.Contrary to the complainant’s understanding, the email plan was cancelled because of the chargeback that was issued by the complainant’s bank, not because a payment method was removed from the account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has since connected with our support teams and paid the chargeback administrative feeAdditionally, the complainant will need to reset up their email addresses as the previous plan was cancelled and should do so within days If the email addresses are recreated within days of the cancellation the emails should automatically restore to each email addressIf the complainant does not do this before the days from the cancellation passes, the email will no longer be recoverable.If the complainant needs any assistance with this process, they are welcome to contact our support teams.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***
As I said before, and will say again: It was renewed twice, due to your system failure and for me being unable to reach any assistance, either thru your online chat, or by phone; where I was placed on hold for over an hour an a half, with no answerYES, it was renewed on Feb 24th, order # [redacted] BUT, on March 04th, your system and alerts showed this domain in dispute [redacted] still unrenewed; and was to exipre that same day, March 04thTHAT IS WHY, it was "renewed" again, because again, one more time, your online chat was offline, and there was absolutely NO ASSISTANCE anywhere in godaddy, and was no way for me to confirm or verify if it was or not was renewed on Feb 24thIn order for me to aviod loosing the domain name to be "renewed" - even that it was already renewed on Feb 24th, or to avoid additional charges for renewing after expired I had no choice but to do it againHave I made myself clear, sir?
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.On February 13, the refund in question was submitted to the payment method associated with their original transactionGoDaddy has confirmed this payment and provided the complainant with the ARN (Acquirer's Reference Number) associated with this transactionIn addition, GoDaddy’s payment processing teams have reviewed the transaction and confirmed that the complainant’s financial institution has not rejected these fundsThe complainant may wish to contact their financial institution to inquire about these fundsThank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn June 10, our customer connected with a customer care representative via chat and requested to have their account “deleted”Our representative confirmed our customer had canceled all products and walked them through the removal of their payment methodThe request was passed to a supervisor who in turn deactivated our customer’s accountGoDaddy cannot completely remove a customer account from our system, as we retain and use this information if necessary to comply with legal obligations, resolve disputes, or enforce our agreements However, once all products and payment methods are removed from an account, the account may be placed in “deactivated” status as discussed in our Privacy Policy here: https://www.godaddy.com/Agreements/Privacy.aspx On August 25, our customer created a new account and purchased one domain nameThat same day an account deactivation was requested for the new accountThe domain name was canceled and refundedOn August 27, our customer again connected with one of our customer care representatives and requested the re-activation of the domain nameRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAt this time there are no active products or payment methods within the locked/deactivated account The new account has no restrictions in place which would prevent our customer from logging in and managing their domain nameOur customer may find the information located at the following link helpfulhttps://www.godaddy.com/help/i-cannot-log-in-to-my-godaddy-account-Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Terri H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter further and would like to present the following.GoDaddy’s Invalid WHOIS team reached out to the owner of the domain in question to resolve the issueAt this time, GoDaddy’s Invalid WHOIS team took action to remove the invalid information off the WHOIS for the domain name in question.The complainant can review the WHOIS information for the domain in question by looking up the domain on who.godaddy.comGoDaddy cannot verify or control the validity of information presented on third party WHOIS sites like the one the complainant’s responseMany third party sites like the one provided can, and do, cache information presented on the WHOIS DatabaseThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO – GoDaddy [redacted] @GoDaddy.comNHayden RdSuite 226Scottsdale, AZ 85260(480) 505-Phone(480) 275-Fax
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 26, our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transactionOnline Bookkeeping is a product that imports and organizes customers’ business accounts together and generates income and expense reports On January 26, and January 26, respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service for respective one-year terms did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a notice prior to the expiration on January 16, This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was takenGoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibilityOn March 25, 2016, our customer cancelled the Online Bookkeeping, called GoDaddy’s customer care team to request a refund, and was informed the product was not refund-eligible.RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service As a goodwill gesture we have refunded the unused months ($99.90) as In-Store Credit available for future purchases with GoDaddy Future refunds will be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Mandy O [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: [redacted] After reviewing the customer’s account, we were unable to find any history of a [redacted] bundle package or discount ever being in their accountA few years ago GoDaddy partnered with [redacted] to offer exclusive bundles and special savings on GoDaddy productsAt this time, customers can no longer link their Godaddy accounts to their [redacted] membershipsGoDaddy discontinued special pricing for [redacted] customers on August 13, 2014.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was offered to purchase our Discount Domain Club membership, which provides substantial discounts for domainsOur customer will be required to pay GoDaddy direct which may result in an increase in fees for the products.Discount Domain Club [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,KayJayOffice of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 9, 2009, our customer purchased a domain name transfer for a five-year term via online transactionOn January 22, 2015; the customer renewed the domain for one year and opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offersThis premium, aservice provides private registration and protects against the cancellation, expiration, or transfer of a domain nameDomain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceledOn January 24, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for a 5-year term (period equivalent to the length of the original domain name registration) and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The service our customer purchased has functioned as advertised Our customer submitted the necessary documents and the Protected Registration service was canceled and subsequently refunded on January 26, As a one-time exception and gesture of goodwill to amicably resolve this matter, GoDaddy has refunded four years registration in the amount of $to the original payment method.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx The complainant is attempting to transfer domain names away from GoDaddy to another registrar Per GoDaddy’s Domain Name Registration Agreement, which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status Account management, including domain contact updates, is a customer responsibility.GoDaddy’s Customer Consultation and Care team is unable to provide domain transfer authorization codes via phone, as these codes are provided via an automated email, sent to the administrative contact of each domain The complainant has indicated they are not receiving these emails.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant will need to update and confirm administrative contact email address for their domains in order to receive the authorization codes needed for the domains Additionally, the complainant will need to remove private registration on any domains utilizing this feature, as private domains are unable to be transferred.Furthermore, and contrary to the complainant’s understanding, GoDaddy does not charge a fee to transfer domains to a new registrar The complainant may find the following information useful:Transferring Domain Names to Another Registrar:https://www.godaddy.com/help/transferring-domain-names-to-another-regi...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***sOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our original statementWhen our customer purchased their domain names, they agreed to our terms of service which advises domain names set to automatically renew may renew for the original duration of time.GoDaddy is unable to refund our customer for the additional year as domain terms cannot be modified once the renewal has been processed.We appreciate our customer’s candid feedback and have shared it with the appropriate parties in our organizationThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseThe complainants Domain Name was in an expired status at the time of transfer and one year was added during the transfer processAdditionally, the complainant has been refunded the cost of that transfer as one time courtesyEffectively the complainant paid GoDaddy nothing for their Domain Name transferGoDaddy cannot continue to absorb the cost of complainant’s Domain Name but should they wish to cancel and relinquish all rights to the Domain Name in question we will refund this most recent renewal as one time exception to our Refund Policy.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Godaddy gave no time for verificationThe 1st email received on May 12th is attached in partsThey never tried to contact me to verify the information before canceling my purchasesThe company took it upon themselves to deem the purchases fraud and closed the accounts without prior contact to me the customer/newly registered owner of the domains and products.If they can dispute the fact that they never tried to contact me prior to closing the accountWhich could have easily been done by either emailing or calling me directlyPlease provide the proof/attempts that contact me about the issue
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 2, our customer’s hosting plan expiredPer their account preferences, GoDaddy was instructed to not automatically renew the service and honored its agreements with our customerAccount management is a customer responsibility.After expiration, GoDaddy provided days of hosting service without payment prior to cancellation due to non-payment on January 22, Our customer contacted our support team on January 31, to request reinstatement.GoDaddy charges $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddyAs a goodwill gesture, GoDaddy’s support teams reduced the restore fee to $79.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy was unable to restore the customer’s website and the restore fee was refunded in fullOur customer should utilize any backups they may have to restore the siteIf they did not maintain backups, our customer may want to visit archival sites such as http://archive.org to determine if any content may be recoveredThey may also consider searching their local hard drive for any saved content.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 1, the complainant purchased the Domain Name in question during an online transaction for a one year term Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question on year to year basis The Domain Name has subsequently been renewed on the following dates:• March 9, for a two year term by the complainant.• February 4, for a one year term by the complainant.• January 1, for a one year term by the complainant.• February 2, for a one year term by GoDaddy per the complainant’s account settings.• January 7, for a one year term by the complainant.• February 2, for a one year teGoDaddy per the complainant’s account settings.Prior to the most recent renewal of the Domain Name in question GoDaddy sent multiple notices pre- and post-renewal to the complainantGoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as closing of their business or use of a new email addressAccount management is a customer responsibility.The complaint contacted our Customer Care Center on April 4, regarding the most recent renewal of the Domain name in question to request a refundRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a onetime exception to our Refund Policy we have provided the complainant with a refund of $Please allow to days for this to reflect with your financial institutionThe complaint will maintain the responsibility to cancel the Domain Name in questionEDUCATION:The complainant might find the following support articles helpful in the future for managing their GoDaddy account:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Your Account Information:https://support.godaddy.com/help/article/729/managing-your-account-i...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concerns From time to time a company must make the difficult decision to cease (End-of-Life or EOL) providing a particular product or service This is the case with our Premium DNS product allowing customers to edit SOA recordsTechnology is ever changing and while we understand this process may be frustrating, we have provided options to help our customer decide their individual business' next steps We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry Thank you again for the opportunity to address the additional concerns presented by our customerKindest regards, KayJay R [redacted] Office of the CEO - GoDaddy
I do not accept the response from godaddy.com to resolve this complaint I did not cancel my website builder subscription in March I continued paying them on a monthly basis instead of paying them in full annually (as they did not offered a discount if paid in full) so why are these people lying that I cancelled my subscription? If I want to cancel, I would have called them personally I am not an i
t and I have been subscribing to them for a very long time so why are they treating me unfairly? NOT an acceptable or ethical business practice at all.Godaddy.com started as
Thank you for the opportunity to address the concerns presented by our customerUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] GoDaddy takes our customer's privacy very seriouslyOther than as described in the GoDaddy Privacy Policy, found at [redacted] , GoDaddy does not provide customer information to others without express permissionOur customer’s contact information may have been gathered from the Whois information for their domain name(s).Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact and registrant information listed for a domain name must be made public in the Whois databaseThe Whois database is an Internet service that finds information about a domain name or IP addressinformation is a violation and may lead to the termination of a domain registrationRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an aservice for select domain names via an affiliate company, Domains by ProxyInformation on what benefits Private Registration provides and how our customer may add the service to their domain(s) may be viewed at the links below: [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customerContrary to our customer’s understanding, GoDaddy customer care agents cannot “close” customer accounts Likewise, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status This practice is discussed in our Privacy Policy located at the link below:Privacy Policy:https://www.godaddy.com/Agreements/Privacy.aspxCustomer care agents are unable to cancel products or remove payment methods on a customer’s behalf Ultimately, account management, including product renewals, are a customer responsibility Again, all applicable refunds have been provided to our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
The response from GoDaddy.com, LLCis not in good faith and is based on claimsGoDaddy.com, LLC auctions team has not informed me of the required updates that need to be made on my Payee account despite several email requests.GoDaddy.com, LLC has not clarified what is invalid on my Payee accountMy Payee information is correct and I have repeatedly asked GoDaddy.com to clarify which information is invalid to them as "I can not change my name, my address, bank account number or phone number" (related emails have been forwarded for reference).On September 23, 2015, GoDaddy.com claimed they successfully sent payment by Check according to my Payee information, but it turned out to be promise as I never received it when the waiting period (month) elapsed.On November 05, 2015, GoDaddy.com wrote to me by email that they have stopped payment by Check, and then I provided my Bank account details on the Payee accountGoDaddy.com has not made it clear to me that the Bank account details that I have used for so long are invalid.On November 17, 2015, when I sent an email inquiring why the payment was not sent despite providing all the details, GoDaddy.com wrote to me by email that: "Thank you for contacting aftermarket supportI have sent your inquiry to our accounting department, we will update you once they are finished investigatingPlease allow 5-days"However, when days elapsed, GoDaddy.com could not reply emails concerning the same
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: [redacted] On April 2014, the complainant purchased the email plan in question and did so for a one-year term via an online transaction This was for the period ending April 21, 2015.On April 2015, GoDaddy automatically renewed the email plan in question for a one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the renewal on April 11, 2015.On May 2015, GoDaddy was notified that the complainant had disputed the aforementioned transaction through their issuing bankThe issuing bank revoked the payment for the automatic renewal of the email, pending outcome of the disputeThis chargeback removed the funds from GoDaddy for the email account renewalDue to this, and per our terms of service, the email plan in questions was subsequently cancelled.Contrary to the complainant’s understanding, the email plan was cancelled because of the chargeback that was issued by the complainant’s bank, not because a payment method was removed from the account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has since connected with our support teams and paid the chargeback administrative feeAdditionally, the complainant will need to reset up their email addresses as the previous plan was cancelled and should do so within days If the email addresses are recreated within days of the cancellation the emails should automatically restore to each email addressIf the complainant does not do this before the days from the cancellation passes, the email will no longer be recoverable.If the complainant needs any assistance with this process, they are welcome to contact our support teams.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***
As I said before, and will say again: It was renewed twice, due to your system failure and for me being unable to reach any assistance, either thru your online chat, or by phone; where I was placed on hold for over an hour an a half, with no answerYES, it was renewed on Feb 24th, order # [redacted] BUT, on March 04th, your system and alerts showed this domain in dispute [redacted] still unrenewed; and was to exipre that same day, March 04thTHAT IS WHY, it was "renewed" again, because again, one more time, your online chat was offline, and there was absolutely NO ASSISTANCE anywhere in godaddy, and was no way for me to confirm or verify if it was or not was renewed on Feb 24thIn order for me to aviod loosing the domain name to be "renewed" - even that it was already renewed on Feb 24th, or to avoid additional charges for renewing after expired I had no choice but to do it againHave I made myself clear, sir?
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.On February 13, the refund in question was submitted to the payment method associated with their original transactionGoDaddy has confirmed this payment and provided the complainant with the ARN (Acquirer's Reference Number) associated with this transactionIn addition, GoDaddy’s payment processing teams have reviewed the transaction and confirmed that the complainant’s financial institution has not rejected these fundsThe complainant may wish to contact their financial institution to inquire about these fundsThank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn June 10, our customer connected with a customer care representative via chat and requested to have their account “deleted”Our representative confirmed our customer had canceled all products and walked them through the removal of their payment methodThe request was passed to a supervisor who in turn deactivated our customer’s accountGoDaddy cannot completely remove a customer account from our system, as we retain and use this information if necessary to comply with legal obligations, resolve disputes, or enforce our agreements However, once all products and payment methods are removed from an account, the account may be placed in “deactivated” status as discussed in our Privacy Policy here: https://www.godaddy.com/Agreements/Privacy.aspx On August 25, our customer created a new account and purchased one domain nameThat same day an account deactivation was requested for the new accountThe domain name was canceled and refundedOn August 27, our customer again connected with one of our customer care representatives and requested the re-activation of the domain nameRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAt this time there are no active products or payment methods within the locked/deactivated account The new account has no restrictions in place which would prevent our customer from logging in and managing their domain nameOur customer may find the information located at the following link helpfulhttps://www.godaddy.com/help/i-cannot-log-in-to-my-godaddy-account-Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Terri H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter further and would like to present the following.GoDaddy’s Invalid WHOIS team reached out to the owner of the domain in question to resolve the issueAt this time, GoDaddy’s Invalid WHOIS team took action to remove the invalid information off the WHOIS for the domain name in question.The complainant can review the WHOIS information for the domain in question by looking up the domain on who.godaddy.comGoDaddy cannot verify or control the validity of information presented on third party WHOIS sites like the one the complainant’s responseMany third party sites like the one provided can, and do, cache information presented on the WHOIS DatabaseThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO – GoDaddy [redacted] @GoDaddy.comNHayden RdSuite 226Scottsdale, AZ 85260(480) 505-Phone(480) 275-Fax
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 26, our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transactionOnline Bookkeeping is a product that imports and organizes customers’ business accounts together and generates income and expense reports On January 26, and January 26, respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service for respective one-year terms did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a notice prior to the expiration on January 16, This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was takenGoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibilityOn March 25, 2016, our customer cancelled the Online Bookkeeping, called GoDaddy’s customer care team to request a refund, and was informed the product was not refund-eligible.RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service As a goodwill gesture we have refunded the unused months ($99.90) as In-Store Credit available for future purchases with GoDaddy Future refunds will be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Mandy O [redacted] Office of the CEO – GoDaddy
Please see attached Additional Explanation of Issue with GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: [redacted] After reviewing the customer’s account, we were unable to find any history of a [redacted] bundle package or discount ever being in their accountA few years ago GoDaddy partnered with [redacted] to offer exclusive bundles and special savings on GoDaddy productsAt this time, customers can no longer link their Godaddy accounts to their [redacted] membershipsGoDaddy discontinued special pricing for [redacted] customers on August 13, 2014.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was offered to purchase our Discount Domain Club membership, which provides substantial discounts for domainsOur customer will be required to pay GoDaddy direct which may result in an increase in fees for the products.Discount Domain Club [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,KayJayOffice of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 9, 2009, our customer purchased a domain name transfer for a five-year term via online transactionOn January 22, 2015; the customer renewed the domain for one year and opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offersThis premium, aservice provides private registration and protects against the cancellation, expiration, or transfer of a domain nameDomain names, which have this service, cannot be cancelled or transferred until the Protected Registration is canceledOn January 24, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for a 5-year term (period equivalent to the length of the original domain name registration) and did so in a good faith effort to honor its agreements with our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The service our customer purchased has functioned as advertised Our customer submitted the necessary documents and the Protected Registration service was canceled and subsequently refunded on January 26, As a one-time exception and gesture of goodwill to amicably resolve this matter, GoDaddy has refunded four years registration in the amount of $to the original payment method.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by the complainantWe would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx The complainant is attempting to transfer domain names away from GoDaddy to another registrar Per GoDaddy’s Domain Name Registration Agreement, which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status Account management, including domain contact updates, is a customer responsibility.GoDaddy’s Customer Consultation and Care team is unable to provide domain transfer authorization codes via phone, as these codes are provided via an automated email, sent to the administrative contact of each domain The complainant has indicated they are not receiving these emails.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant will need to update and confirm administrative contact email address for their domains in order to receive the authorization codes needed for the domains Additionally, the complainant will need to remove private registration on any domains utilizing this feature, as private domains are unable to be transferred.Furthermore, and contrary to the complainant’s understanding, GoDaddy does not charge a fee to transfer domains to a new registrar The complainant may find the following information useful:Transferring Domain Names to Another Registrar:https://www.godaddy.com/help/transferring-domain-names-to-another-regi...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***sOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our original statementWhen our customer purchased their domain names, they agreed to our terms of service which advises domain names set to automatically renew may renew for the original duration of time.GoDaddy is unable to refund our customer for the additional year as domain terms cannot be modified once the renewal has been processed.We appreciate our customer’s candid feedback and have shared it with the appropriate parties in our organizationThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous responseThe complainants Domain Name was in an expired status at the time of transfer and one year was added during the transfer processAdditionally, the complainant has been refunded the cost of that transfer as one time courtesyEffectively the complainant paid GoDaddy nothing for their Domain Name transferGoDaddy cannot continue to absorb the cost of complainant’s Domain Name but should they wish to cancel and relinquish all rights to the Domain Name in question we will refund this most recent renewal as one time exception to our Refund Policy.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Godaddy gave no time for verificationThe 1st email received on May 12th is attached in partsThey never tried to contact me to verify the information before canceling my purchasesThe company took it upon themselves to deem the purchases fraud and closed the accounts without prior contact to me the customer/newly registered owner of the domains and products.If they can dispute the fact that they never tried to contact me prior to closing the accountWhich could have easily been done by either emailing or calling me directlyPlease provide the proof/attempts that contact me about the issue
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 2, our customer’s hosting plan expiredPer their account preferences, GoDaddy was instructed to not automatically renew the service and honored its agreements with our customerAccount management is a customer responsibility.After expiration, GoDaddy provided days of hosting service without payment prior to cancellation due to non-payment on January 22, Our customer contacted our support team on January 31, to request reinstatement.GoDaddy charges $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddyAs a goodwill gesture, GoDaddy’s support teams reduced the restore fee to $79.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy was unable to restore the customer’s website and the restore fee was refunded in fullOur customer should utilize any backups they may have to restore the siteIf they did not maintain backups, our customer may want to visit archival sites such as http://archive.org to determine if any content may be recoveredThey may also consider searching their local hard drive for any saved content.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 1, the complainant purchased the Domain Name in question during an online transaction for a one year term Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question on year to year basis The Domain Name has subsequently been renewed on the following dates:• March 9, for a two year term by the complainant.• February 4, for a one year term by the complainant.• January 1, for a one year term by the complainant.• February 2, for a one year term by GoDaddy per the complainant’s account settings.• January 7, for a one year term by the complainant.• February 2, for a one year teGoDaddy per the complainant’s account settings.Prior to the most recent renewal of the Domain Name in question GoDaddy sent multiple notices pre- and post-renewal to the complainantGoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as closing of their business or use of a new email addressAccount management is a customer responsibility.The complaint contacted our Customer Care Center on April 4, regarding the most recent renewal of the Domain name in question to request a refundRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAs a onetime exception to our Refund Policy we have provided the complainant with a refund of $Please allow to days for this to reflect with your financial institutionThe complaint will maintain the responsibility to cancel the Domain Name in questionEDUCATION:The complainant might find the following support articles helpful in the future for managing their GoDaddy account:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Your Account Information:https://support.godaddy.com/help/article/729/managing-your-account-i...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ
Thank you for the opportunity to address our customer’s additional concerns From time to time a company must make the difficult decision to cease (End-of-Life or EOL) providing a particular product or service This is the case with our Premium DNS product allowing customers to edit SOA recordsTechnology is ever changing and while we understand this process may be frustrating, we have provided options to help our customer decide their individual business' next steps We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry Thank you again for the opportunity to address the additional concerns presented by our customerKindest regards, KayJay R [redacted] Office of the CEO - GoDaddy