Costume Supercenter

Complaint: [redacted]
I am rejecting this response because:My refund was not provided in a acceptable amount of time. I spent a total of a whole day on the phone with this company. I had to make over 20 calls to this company. This complaint should remain as a negative black mark for this company!
Regards,
[redacted]

To whom it may concern,The details of [redacted] order shows she was billed $134.87, and 2 refunds have been processed on 10/26 ($50.39) and 11/12 ($84.48). At this time, we have refunded all charges on this account. The $11.89 shipping fee that [redacted] is referring to would be included in one of the refunds processed. At this time we would consider the account problem resolved.
 
Thank you,
 
[redacted]
Customer Service Manager
Costume SuperCenter
[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Unfortunately, we are unable to send the missing Halo master chief costume as the item is currently out of stock. Also we processed a refund for the missing costume and the confirmationnumber is 1[redacted]. We apologize for any inconvenience this may have caused. You will be receiving two separate refunds, please see attachment 
[redacted]- $-22.76
[redacted]-$-31.99

I apologize for all the inconvenience involved with your WHC order [redacted].  We did have an exceptionally busy Halloween season and we do rely on some seasonal workers during this time of the year.  That being said we understand your time and frustration is not what you want to...

remember about your order with us.  I have attached a copy of the credit receipt processed today.  The original credit requested failed because the amount requested and the item returned did not match.  We appreciate that you tried to resolve this on your own and that  we failed to do our part.  We have credited you in full $53.62 for your order and again apologize for all your troubles.

I had a voucher for this company through [redacted] that they did not apply to my order...I even have an email from the company stating the price I should have been charged, and they charged my card the wrong amount. I was told I would get a refund to my card. Then, Customer Service backpedaled and told me that the voucher was no longer valid. They are completely unprofessional. Avoid at all costs.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  Thank you for working and resolving this issue.
Regards,
[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We will send the replacement costume with next day shipping and the replacement order number is [redacted]. We apologize for any inconvenience this may have...

caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Our Finance department manually processed the full refund today via [redacted] for the desired amount of $47.97....

We sincerely apologize for any inconvenience this may have caused.

I just received the costume I ordered for my son's Halloween costume. I ordered the small size but the medium size was shipped. Not only did I receive the wrong sized costume, there was a big stain on the hood of the costume I did receive. When I called to try to exchange it, I was told that I would have to re-order the costume on the website....the person I was talking to couldn't process the exchange. When I pressed her, she checked availability of the costume I had originally ordered and she told me that it was no longer available. VERY DISSATISFIED. I will not be using this company again.

To whom it may concern, 
Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We apologize the representatives that you spoke to were not helpful in this matter. I wanted to inform you that I spoke to the...

customer today via phone to resolve this issue. Our finance department will be mailing a check for the order and return shipping cost which is the desired amount of $69.34. The check number is [redacted] and it will be arriving in 2-5 business days. We sincerely apologize for any inconvenience this may have caused.

Hello, I apologize for the trouble you are having in regard to this order.  I had requested the additional $7.99 credit on 11/16/17 to make your total credit $21.93, the cost of your order.  The credit failed to hit [redacted] so I asked finance to adjust it today.  They have adjusted it and I can see the credit in Paypal now, transaction id Transaction ID: [redacted].  Again I apologize for the trouble.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Is there any way to confirm that a change will be made to their website so that future customers do not experience this same situation?
Regards,
Jonathan [redacted]

We scheduled a [redacted] pickup from for the customer. Once the item is returned we will process a refund for the order. Please see attachment

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We refunded the shipping cost for the late package. If the remaining items are no longer needed the customer must return it for a full refund. Also we sent the customer a...

return label via email and we sincerely  apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We sent the customer a return label electronically today via email to [redacted]. She just has to print the return label and put it on the outside of...

the package then drop it off at the nearest UPS. The return tracking number is [redacted]. We apologize for any inconvenience this may have caused.

This customer was refunded in full for the item.

In response to this customers complaint we apologize for any confusion as to the charges and authorizations on the account. An order was placed on 9/9/15([redacted]) for 10 of an item that we only had 6 available of. The original authorization  was for $62.40 but as we only had 6 the customer was...

only billed for $37.44. The next order placed on 9/9/15([redacted]) the stock was completely out of stock and the order was closed automatically which means that the original pending authorization of $39.19 would not be charged as the merchandise was not shipping. The last order placed on 9/9/15 for 8 kits and all the merchandise shipped and the order total for that order including shipping was $49.35. The first order has free shipping, the second order was cancelled, and the third order did not qualify for free shipping. Pending authorizations can take 5-7 business days to release and we have not charged the customer multiple times. The customer should see all authorizations released no later then Friday 9/18/15.?

When the customer called us on 10/30/14, he complained that the order was supposed to be delivered sooner than 10/28/14 as the [redacted] tracking details. The customer selected a shipping method that takes 5 business days. The customer's order shipped out on 10/23/14. Delivery on 10/28/14 is 2 days...

quicker than it should have been. We will initiate a claim for the package that the customer states they didn't receive. Once the investigation has been resolved, the customer will be refunded.

I had a negative customer service experience with this company over a very simple product problem. They handled the matter in an argumentative matter with me via email and could have easily resolved it using common sense. They demonstrated inflexible thinking over a very small matter when it would have been much easier for them to keep me as a customer and handle it with understanding and good service. Apparently - not their style.

To whom it may concern, 
 
 
Thank you for shopping with us and we really appreciate your business. I'm sorry that you had a bad experience with us., We processed a full refund and the refund confirmation number is [redacted]....

Please allow 5-7 business days for this refund to reflect onto your account. We apologize for any inconvenience this may have caused.
See attachment