Costume Supercenter

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. According to the system they sent a replacement order for the correct item and the replacement order number is [redacted] The carrier is UPS and the tracking...

number is [redacted]. We apologize for any inconvenience this may have caused. re...

To whom it may concern,
 
Due to the technical difficulties experienced by Ms. [redacted], we have refunded the balance of the original order in the amount of $22.99. Although it does state on our website that any return to sender order will incur a $15.00 charge, the fact that the...

call center representative did not inform Ms. [redacted] qualifies this order for a one time return to sender fee waiver. 
Thank you,
 
[redacted]
Customer Service Manager
Wholesale Halloween Costumes and Party Supplies

To whom it may concern, After checking with our finance department, it appears that Ms. [redacted]'s order was refunded on 6/24, but was not processed by Paypal yet. Our finance department has posted a manual refund for the order, Transaction ID [redacted], today so the refund...

should post to Ms. [redacted]'s account in about 24-48 hours. We do apologize for the delay and thank Ms. [redacted] for bringing this issue to our attention. Sincerely, [redacted]Customer Service ManagerCostume Super Center

The phone call was reviewed and the representative did tell the customer they would have the order the next day. After the customer expressed that they had to rent a suit, they were advised that they can return the item for a full refund including their shipping and they would not be changed for...

using our return label. The customer declined.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We sent the replacement order and its scheduled to be delivered on Thursday, 10/27/2016. The tracking number is [redacted] and after UPS...

transfers the package to the post office the new assigned tracking number will be [redacted]. We apologize for any inconvenience this may have caused.

To whom it may concern, 
 
Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us and the representatives that were assisting you were not helpful. Unfortunately, the Pokemon Girls Eevee Hooded...

Costume is on back order until 10/20 as per the vendor. I wanted to inform you that I have ability to cancel the order, please advise if you would like this order cancelled. We hope to hear from you soon and we sincerely apologize for any inconvenience this may have caused.

To whom it may concern, Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. I wanted to inform that we processed a full refund today, please allow 2-3 business days for the refund to reflect onto your account. We...

sincerely apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We refunded the shipping cost and 20% merchandise discount to keep the order as is. We apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We issued a refund for the Darth Vader costume for the amount of $59.99 and the refund confirmation number is [redacted], see...

attachment. 
We sincerely apologize for any inconvenience this may may have  caused.

To whom it may concern, When [redacted] placed her order, she had a choice of delivery options which included a next business day by 10:30 AM and a Saturday delivery that is not guaranteed by 10:30 AM. [redacted] chose the next business day option which meant that it would not be delivered until...

Monday which it was at 9:50 AM, thus meeting the delivery expectation. [redacted] has since returned the order and has been refunded based on our return policy in which she was given credit for the merchandise minus the $7.99 fee for the use of the return label on our website. The original shipping is not refunded when the return is processed. If there are any other questions, please let me know. Thank you. Sincerely, [redacted]Customer Service ManagerCostume SuperCenter[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The refund came through my [redacted] account this morning.
Regards,
[redacted]

To whom it may concern.
Thank you for shopping with us and we really appreciate your business. I wanted to inform you that we can not sell the costumes at $0.99 cent per costume. But we can apply a 40% discount if you would still like to order the items again. We sincerely apologize for any inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To whom it may concern, [redacted] has been fully refunded for his order that was mistakenly delivered to the wrong person by UPS as of 11/13/15. The phone number we have listed for this account gives a message that it is changed, no longer in service, or has been disconnected, so we were unable...

to speak with him about his account. Hopefully, [redacted] has received his refund by this time. If there is anything else we can do, please let us know. Sincerely, [redacted]Customer Service ManagerCostume SuperCenter[redacted]

To whom it may concern,
 
It appears Ms. [redacted] order was shipped on 5/27, but through a series of mis-routings by FedEx, the order was not delivered until 6/13. At this time we have refunded the order in full and will not require Ms. [redacted] to return the item she received. We do...

apologize for the inconvenience. Please allow 5-7 business for the refund to be reflected in her account. 
Sincerely,
 
[redacted]
Customer Service Manager
Wholesale Halloween Costumes and Party Supplies

I hope I am going to the right way about messaging the Revdex.com of New Jersey in regards to this manner. First, thank you so much for pursuing my complaint quickly and letting me know that is being handled.  After reviewing my message center from you, you had mentioned to please send the...

Revdex.com of New Jersey a message if things had been resolved from that point forward.  In accordance to my complaint, about half of the problem has been resolved as of this morning, 7/26/16.  In my original complaint I filed with the Revdex.com of New Jersey, I had also mentioned that I had filed a dispute with Paypal in regards to the company that the order was placed from. As of yesterday, 7/25/16, Wholesale Party Supplies located at [redacted] DID reimburse my account $56.83.  With that being said though, when I spoke with [redacted] on 7/14 at 5:35pm, she had informed me that a credit had been issued to my account in the total of $59.40, which is what the receipt that I have in my possession read. Then of course when I spoke with a lady named [redacted] on 7/24, she informed me that there was no credit issued/updated after reviewing my account.  In total, there is a difference of $2.57 between the two - the receipt ($59.40) vs. what I was reimbursed ($56.83).  Additionally, that did not include the $15.00 shipping fees to send the merchandise back to the company. In total, the company still owes me a refund of $17.57.   I wanted to be sure to give you an update for your records on this matter. Please let me know what I need to do from here, if anything. I look forward to hearing back from you soon. Thank you! Sincerely,  [redacted]

The customer placed this order on 4/15/15 and there was an authorization hold placed on the funds in the amount of $90.30, auth# [redacted]. When the order shipped out on 4/16/15, we collected the funds from the customer’s financial institution. The customer was only charged once. As a merchant, we do...

not have the ability to “release” an authorization hold. That is a bank function and it can take 5-7 business days for some banks to release funds back into a customer’s account. The customer needs to contact their bank, provide them with the above authorization number and ask the bank to release the funds as they have already transferred the required funds to us.

Complaint: [redacted]
I am rejecting this response because: An apology is not good enough.  Making me ship back the only Santa Baby costume received is time consuming and unfair to me as the buyer.  I think it's crazy that Revdex.com doesn't do more in regard to this sort of business practice.  Quite honestly, I am not sure why this is still going on.  The most recent communication with the seller (in addition to the information already provided), they continue to reassure me that I was never charged for TWO Santa Baby Costumes yet it is plain as day when you look at my [redacted] history that I was in fact charged.  They (Jenni) is stating that they only charged me $39.97 in the first order and that I "should have received" an email stating that the first order would be incomplete.  I know this is a lie because per the FOUR screenshots I've included here, you can see that I was in fact charged for BOTH orders, I only received one order, but if you go to my buyer's history - it is showing ALL items in BOTH orders were shipped.  They are lying!!!  This is disgusting.  I want more done about this.  I want a full refund for BOTH Santa Baby Costumes... to which I only received one. Please advise ASAP.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: You sent the packages after the day that I was to get them!!!! and there were multiple packages!!! There was no reason to send the packages. They were not enroute when I told you that I no longer could use them  (because the party date had passed and you missed the promised delivery date). You will refund my money!!! If you want the packages that you never should have sent, you can get someone to get them. Providing one shipping label. and making me do leg work for your mistake to get a refund is NOT acceptable. Refund me in FULL. If you want yor crappy packages... then send someone to get them!!!  
Regards,
[redacted]