Costume Supercenter

To whom it may concern,
 
Our finance department has reviewed [redacted] account and have reprocessed the refund today. The following message has been forwarded from our finance department:
 
[redacted]...

[redacted]
[redacted]
 
[redacted] can use the transaction ID when speaking with her bank to confirm the refund. Thank you.
 
Sincerely,
[redacted]
Customer Service Manager
Costume SuperCenter
[redacted]

To whom it may concern, 
 
Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. The costumes are back ordered until 10/20 due to the delay in production from our vendor and manufacturer. I'm sorry...

that the representatives you spoke to were not helpful. I cancelled the order for you. We sincerely apologize for any confusion or inconvenience this may have caused.

To whom it may concern,  Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us and the representatives that assisted you were not helpful. I wanted to inform you that I was able to cancel your order. We sincerely...

apologize for any inconvenience this may have caused.

The customer was given misinformation when they called. The order was never in Melville; it was always in Edison. I called the customer and left a message advising of this infornation on 10/10/14.

Complaint: [redacted]
I am rejecting this response because: I have not received a full refund.  I have not been refunded the shipping fee of $11.89 from 10-12-15.  I am requesting this refund of a shipping charge because I was shipped a defective item and should not have to pay for the shipment of a defective item. This company was absolutely awful to deal with.  Every step of the way, my order was botched and I was given misinformation.  The fact that I've had to contact the Revdex.com to get this issue resolved (and have had to make multiple requests with the Revdex.com to get it resolved) is further evidence of this company's failure to competently conduct business.
Regards,
[redacted]

To whom it may concern, The shipping options we offer do not include a Saturday delivery by 10:30, as UPS does not offer that timing for delivery, they only offer 9:30 AM and noon on Saturday for zip code 23456. As it states on our website, any order placed before 4 PM EST will ship the same day. We extended this time to 6 PM EST the last 2 weeks before Halloween. As the order was placed on Thursday 11/29 at 11:44 PM EST, it would not have shipped until Friday, which it did, and was delivered the next business day, Monday, by 10:30 AM as guaranteed. Once the order was returned, we processed the refund according to the standards listed on our website. Thank you, [redacted]Customer Service ManagerCostume SuperCenter[redacted]

Although the customer placed this order online and the address provided was where the package was shipped we will as a one time courtesy have the merchandise reshipped to arrive no later then 8/7/15.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed a refund for the damaged costume and the refund confirmation number is [redacted], please see attachment. We apologize for any inconvenience this may have...

caused.

We received this customers return as of 6/17/15 in which our warehouse immediately processed a full refund on the order in the amount of $47.23. We are in the process of investigating this issue as there have been no accounts of bug infestations since our company has been open. The items that were...

ordered were all sealed party supply products. There is no way to indicate that this issue did not occur in transit as again there have been no other reports from any other customers over the years. We will be following up with the customer directly as well in regards to the order. ?

Customers beware!!!!!! I ordered my son a Greaser jacket for a 50 ' s dance on 4/6/16. My card was immediately charged and wi th hind 10 minutes I received an email that my order had shipped. I was expecting my order the following week and did not receive it. I called the company and was told my order was sent to Charleston WV instead of Hico WV. It would not arrive in time for my son's dance. I asked for my refund of $42 and some change and was told that they couldn't issue a refund until they received their products back. Today, April 24th, I finally received an email that they got their shipment back and to expect my refund of $22 in 5-7 days. REALLY? They charged me $15 for UPS to return to sender. I'm beyond done with this company. Do not shop with these people, even their customer service reps are rude

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed a full refund and the refund confirmation number is [redacted]. Please allow 5-7 business days for this refund to reflect onto your account. We...

apologize for any inconvenience this may have caused.

Selecting a shipping method is a drop down on the checkout page. Each shipping method available to an area is displayed with the shipping amount. It is stated on our site that we are unable to alter or cancel an order once it is placed. Even if the customer wanted to add to the order, we would not be able to do so. They would be advised to place a 2nd order and the customer would be responsible for shipping on the 2nd order. We are unable to refund the shipping charges.

To whom it may concern,  Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. I wanted to inform you the package was shipped and as per UPS tracking number [redacted]  it's scheduled to be delivered on...

10/20. Also we refunded the shipping cost and the refund confirmation number is [redacted]. See attachment. We apologize for any inconvenience this may have caused.

To whom it may concern, After reviewing [redacted] account, I see that her order was marked to not charge the return label fee and process a full refund as of 10/31. At this point in time we have yet to receive any merchandise back from her. We left a message asking if she still intends to...

return the costume, and are waiting for her response. Thank you, [redacted]Customer Service ManagerCostume Discounters[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed a full refund including shipping and the refund confirmation number is [redacted], please see attachment. We apologize for any inconvenience this may...

have caused.

I am rejecting this response because:
I'm still waiting an ADDITIONAL 7 business days! The arrogance and disrespect from this company is not acceptable, is disappointing and should be reflected in your overall evaluation of its customer service in its profile. I'm asking for what was promised to me by the company representatives in an expeditious manner. Seven business days is not acceptable at this point.Costume Superstore ("Company") is correct that I did not ask for a shipping refund initially. HOWEVER, in speaking with the rep during the ordering process, the option of calling and asking for a refund was not an option given to me as she would not help me with the order in the first place! This rep was not helpful at all! She kept saying "go to the website" and "we don't have that information." So using hindsight to say I should have asked is not acceptable. At what point will management take responsibility for its poorly run process? I'm looking for an expedited solution for a process that has taken far too long for resolution and now a third party is involved. To review again- Company refunded money for an order not being correct. I ordered packets that had an item removed from what was advertised. I've asked several times over the last three weeks for a solution to have the last rep I spoke to tell me that I have to put in ANOTHER request and wait an additional 7 business days for a response. Come on Costume Superstore! Do the right thing! I again, request the following:From Costume Superstore:-Refund due back NOW not 7-10 business days as the company has already had a month.-Refund on shipping- for the amount of time it has taken to get previous item.
From Revdex.com-negative impact on the company's current Revdex.com status
Regards,

To whom it may concern, 
 
Thank you for shopping with us with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Can you provide me with your order number and the promo code you wanted to use so I can research this matter and...

manually apply it. We apologize for any inconvenience this may have caused.

Complaint: [redacted]
I am rejecting this response because: I have a copy of the order form of the supplies that I order that this incompetent company can not seem to complete. They did send me one napkin and one plate. I do agree with that; however it was the wrong plates and I have told them that several times they cant comprehend. And they still owe me my plates. I will attach the order form if needed since their computer system is clearly as incompetent as they are.
Regards,
[redacted]

To whom it may concern,We have recently changed our return policy and are no longer participating in free exchanges. Upon reviewing the order, we will make the one time allowance for the free exchange and the account has been noted. [redacted] will have to place a new order, and then ship the first...

order back, and our returns department will process the refund accordingly.Thank you,

We do apologize for the poor communication in regard to your order, we do rely on  seasonal workers to assist us during Halloween and sometimes the communication with customers is not what we hope for. We have applied the additional credit of $7.99 for the shipping which will bring...

the credit total to $21.93.  This is the entire amount paid to us for this order.  There was a Groupon credit applied to the order but the total money collected for the order is the $21.93, so that is the total we can credit. Again we apologize for all the trouble experienced in relation to the order but have credited in full. An email with the additional credit information has been forwarded to the customer.