Costume Supercenter

Review: I ordered party supplies for my daughters first birthday, they sent them to the wrong city. When I called they said it was a constumer error and they would put in a new order for a lost order and I would received my order. Got a call back stating that they will not send a new order until they get their package back. I repeatly informed them I have not received an order and it is lost but refuse to credit my money back.Desired Settlement: I want my money back and an apology from this company for horrible customer service for telling they would send me a new order but they blaming me and saying they were not.

Business

Response:

As a company, we do not take responsibility for customer's entering in incorrect information. I apologize for the misinformation that the customer first received over the phone, but we called her on the same day and notified her that we would not be sending out a free replacement order. If the order is returned to us either by UPS or by the party at the incorrect address, the customer will be refunded. The customer is not due a refund until we receive our merchandise back. This was not an error on our part.

Business

Response:

Ultimately, the error is on the customer's part for entering in the incorrect shipping address. Again, we are unable to process a refund against merchandise that has not been received back into our warehouse due to the customer's error.

Consumer

Response:

I am rejecting this response because:

They have bad customer service worst company I've ever dealt with.

On 2/15/16 I ordered my sons 1st birthday party supplies they charged my bank account $50.66. On 2/17/16 this company proceeded to charge my account $50.65 a different amount (off by a penny). This CANT be happening I am on an extremely tight budget. I needed to get diapers and gas. I proceeded to email the company 4 times and talked to 3 different people (Rae, Guy, and Shirley) whom all told me that the first $50.66 was a preauthorization and that their company preauthorizes for the full amount (they told me example is like the gas station preauthorizing for a $1). If they had preauthorized for a $1 that I suppose would have been fine, but preauthorizing for $50.66 and having to wait 7-10 business days for that to drop is absolutely ludacris. Then they told me to call my bank and tell them to drop it, yea okay, the bank told me no mam we don't do that. There was NO warning either about this. I promise you I wouldn't have ordered from them otherwise. I have purchased merchandise from multiple companies that the money is on hold until shipped but never two separate withdrawals. I am extremely upset I have no means to get gas to get to work tomorrow and I have no idea how I am getting diapers for my son. This has caused a ripple effect in my life and no one from this company in 4 emails could help me out, o wait Shirley offered me 15% off a future order, like that is ever going to happen, and really all u could do is 15% hahaha!!!

Product came in wrong size called they will reship. They never placed order. Evidently, they do not have a good system so customer service always gave wrong info. Still following up for shipping refund. They say it has to come from corporate and they can not give me their number and they only email them. No customer service rep nor a manager has followed up with me on this since day one. I have dates and names of everyone I have talked to concerning this issue. Do not order from them. You are better off to go local. Today I talked with another manager they have resubmitted and I had to ask for her to have someone follow up with me. She made notes so we will see what happens. On 10/22 was when the first manager I spoke to said she will refund merchandise and shipping as it was their error. Merchandise did get refunded, but not shipping as told.

Review: I called and spoke with the manager [redacted]. I explain to her that the product was damaged. She said the notes stated it was not damaged. I told her I just paid 14.90 to have it shipped. She said I can be refunded 7.70$. I said I have waited for delayed shipping and I received damaged goods. She had no remorse.Desired Settlement: Give me my full refund INCLUDING SHIPPING

Business

Response:

The customer has 2 orders with us. Order# [redacted] was for a size Small costume. The customer made an exchange order# [redacted] for a size Medium. As stated on our site as well as on our Return Form, the customer is not refunded for the original shipping, we do not charge them for using our Return Label and the ground shipping on their replacement order is waived. There are notes in the 2nd order from the Returns Department in our warehouse that they inspected the item and there wasn't any damage. The Supervisor that the customer spoke with refunded her for her shipping in the amount of $7.74 on 10/21/13. It can take 5-7 business days for a refund to appear in her account.

Costume superstore was excellent. Fast easy order process, super fast shipping and the costumes were great for our presentation. Plan to shop again! Excellent business!

Review: On December 7, 2015, an order for 4 Star Wars costumes were placed (needed for December 17th). With ground shipping at $7.99, the costumes were to arrive December 9th, allowing for fittings and character practice prior to December 17th. Payment was processed via paypal and evidently, shipping was NOT selected - this was the 3rd time trying to process payment and this was missed at time of check out. Upon receipt of an email informing that my order was ready for pick up. I phoned the company and a supervisor was supposed to return a call to remedy the issue and charge for the shipping; which I was willing to pay. Today, an email was received offering a 15% discount for purchases which would include the costumes I ordered; in contact customer service - they were holding onto the costumes for pick up; not able to ship them. I will have to wait 5-7 business days for a refund to re-purchase the costumes; they will not be offered at the 15% discount and I will have to pay expedited shipping to hopefully guarantee delivery by December 17th - if at all possible. No offer of restitution or compensation or even a remedy to restore my original, timely order - AND no access to the funds for purchase of these costumes. I will not have the costumes for the movie premier or event.Desired Settlement: I would like the 4 costumes that I originally ordered, received by December 17th, at the 15% discount.

Business

Response:

To whom it may concern, Upon looking at the details Shawna's account, I see that she already spoke to a representative at our corporate office on 12/11, who was able to assist her in shipping out the items on her order. If there are any other questions, please let us know. Sincerely, [redacted]Customer Service ManagerWholesale Halloween Costumes[redacted]

Review: I had ordered a halloween costume from this business. It had said on the website that if I upgraded the shipping I would receive it by oct 27, 2015. I had never received it. I called on the 28th to see what had happened and they told me that I would not receive it until OCT 30th (which was too late for us because we had a party on the 29th which we needed the costume for). They said there was nothing they could do about it. However, when I looked on the website on the 28th they were still advertising that if you upgraded your payment today they could get it delivered overnight to you by the 29th. It was completely false advertising. They get you to pay to more and promise delivery and then when it doesn't come on time they say there is nothing they can do. They won't issue a refund until you have received the package and send it back. But, by then you have paid for the shipping and handling.Desired Settlement: I would like a complete refund. Including shipping and handling.

Business

Response:

To whom it may concern, Upon reviewing [redacted] order, we see that the order was placed online at 9:00 PM EST on 10/22, so her order shipped out on 10/23 via UPS expedited ground as was selected. The expedited ground takes 5 business days for delivery, and [redacted] order was received on 10/30 which was the fifth business day. At the time the order was placed, we were running a banner to let people know there was special pricing for upgraded shipping, that could be selected at the time of checkout. Once the order is placed, it does state we are unable to alter the order. As this was the case, the customer was advised to follow the regular return procedures if the order was no longer needed. As soon as we receive the order, we will process the refund. Thank you, [redacted]Customer Service ManagerCostume SuperCenter[redacted]

Review: On 9/25/15 I placed on online order with HCW to be picked up in their Edison location. On 9/26/15 I received a follow up email indicating that my order was ready to be picked up and that the pick up hours were M-F 9am-5pm. On Monday 9/28/15 I arrived at HCW at 9 to pick up my costume, only to discover that their business hours in the email were incorrect and they in fact open at 10. I could not wait until 10 without making myself late for work so I left.

I called customer service as soon as I got to my desk and I explained to them that because there was an error in the hours that were posted in their email that I was unable to pick up the costume and I asked if they could ship it to me instead. The rep who I spoke with said that there was nothing they could do and she suggested that find a way to return to the store during their actual hours to pick up my costume, otherwise it would be returned to stock. I explained to her that the only way I could return to the store was to leave work early or get to work late, and that neither were a viable option for me - to which she replied that she didn't know what else to tell me. At no time did she apologize for or even acknowledge the fact that the company had sent out incorrect information which had caused this situation in the first place.

I then asked to speak with and was put on the phone with a manager, who also told me that there was nothing that she could do except email corporate about the issue - But she couldn't guarantee that they would resolve my issue or even respond at all. I asked her to escalate it anyway.

Today is 9/30/15. I have not heard back from anyone in this company so I called customer service again and asked them to just cancel my order and refund my money. I was informed that they did not have the ability to do so and that I would have to wait until my order was returned to stock because I "failed to pick it up" and that I would have to wait another week after that to receive a refund.Desired Settlement: I would like an IMMEDIATE refund IN FULL onto my credit card. It is absolutely unacceptable that I would have to wait another week from whenever they decide to return my item to stock after an error on their part is what caused this whole mess in the first place.

Business

Response:

To whom it may concern,I spoke with Ms. [redacted] concerning her inability to pick up her order. As she was not advised to go to the correct location for pick up before the store opens, we agreed to a full refund for her order, which was processed by our warehouse today. I advised Ms. [redacted] that it will take about 5-7 business days for the refund to be reflected in her account.Thank you,

Consumer

Response:

Review: I returned an item (frisky leopard skirt and corset in a medium) and should have been refunded $92.60. Instead they refunded me for an incorrect item (frisky hood) on the original order which was $48.99. Order #[redacted]. I even ordered the skirt and corset in the correct size (small) in a separate order #[redacted]. I have contacted them 3 times since the refund to avail. The first contact was made via online conversation on 11/08/15 and then by phone on 11/11/15 and again on 11/15/15. Each time my email and phone number were verified and I was told that someone would contact me. I even spoke with a "floor manager" the last time and she assured me someone would contact me within 24 hrs. I still have not received a phone call or the correct refund.Desired Settlement: Please refund my account the correct amount.

Business

Response:

To whom it may concern, Thank you for the feedback you provided. Unfortunately our call center did not forward your issue properly, and we will be following up with the associates that assisted you. We apologize for the miscommunication. We followed up with our returns department about the refund. At this time we have refunded your account $63.61, the missing $43.61 from the initial refund and an extra $20.00 for the inconvenience. Please let us know if there are any other concerns. Sincerely, [redacted]Customer Service Manager[redacted]###-###-####

Review: A failure to honor a contract or agreement

The inappropriate behavior by customer service personnel

An unreasonable or excessive delay in completing service

I placed a Halloween order at abut 7pm on October 25th, 2013. I changed my mind the following morning at about 11 am because I felt the item wouldn't get there for the date that I needed it. So I sent a cancellation request and e-mail to back it up. I didn't receive a reply until the morning of the 27th telling me that the item had already shipped and provided me with a tracking number [redacted]90. which said that the that unfortunately they were unable to cancel the order because the package had already shipped. So I checked tracking and it stated that the item was not set to ship out until the following day October the 28th. I contacted the company again and told them that once again I'm requesting cancellation because the item has not yet shipped out and if they ship it out anyway that I will refuse it upon delivery and I still expect a full refund, which is exactly what I did because they decided to ship it out anyways. They received the product back on Novemeber 2nd. I then emailed them and after the email decided to contact them for a refund they said they could issue me only the price of the product. I advised them that I contacted them with more than enough time to cancel my order and they sent me an e-mail stating that the item shipped which was incorrect rather than just cancelling the order. The agent I spoke to then placed me on hold came back to the line and said that he would issue me a full credit and I would receive it within 5 to 7 business days. Later the email agent responded saying that I couldnt have a full refund and I advised her that I spoke to an agent earlier who stated that I would be receiving one and to check her notes. She said I must be mistaken. I called up requesting that they listen to the call and rather than do so they just asked the agent what he said.Desired Settlement: Con'td>....I then demanded that they go back to the call monitoring. they said they would get back to me and once he did he said regardless of what the agent said they would not be able to issue me a full refund.

I would like a full refund for my order and an apology.

Business

Response:

We have refunded the customer in the amount of $14.89 ($7.90 original shipping and $6.99 the value of our Return Label).

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This information is completely inaccurate. There was no need nor did I receive the credit for a return label because the package was refused when delivery was attempted so there was no need for a return label to be issued. In regards to the credit, I had to contact the 3rd party to receive a refund because although I was promised one from a rep at this costume store they then changed there mind and refused to give it even after listening to the call monitoring. Once again showing the type of company they are, which is poorly managed and very, very unprofessional from all parties including the supervisors that I spoke to. Therefore since I had to go through all the time I spent back and forth with the phone calls, emails and aggravation alone. I would like a letter of apology.you would think the company would do there research before replying to the Revdex.com with false

Regards,

Review: I returned some items and they received them on 10/28/14 according to UPS tracking. They have failed to provide me a $139.47 credit to PayPal.

(UPS tracking #...... [redacted] Loc: Dock..... Name: [redacted]).

I have tried numerous times to get results from this company to no avail. They tell me they will look into it and that it will take from 7-10 business days to resolve. When I have called to check on it they start their story all over again...........the waiting period, but nothing has come of it. Please HELP!Desired Settlement: $139.47 credit to PayPal

Business

Response:

I have confirmed the refund amount of $139.47 with our Finance Department. The Paypal Refund Transaction ID# is [redacted]. The refund should now be reflected in the customer's account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 10/11/15, I ordered Halloween Costumes totally $120.32 from Wholesale Halloween Costumes website. I asked for them to be shipped to my home. However, through a company mistake, they were sent to their Edison facility for pick up. When I called the company on 10/21/15, I was told that if I did not pick them up, after three days the costumes would be restocked and I would get refunded. There was no way to forward to me. I was told to reorder the same costumes which I did and the same order totaled $140.32. After a few weeks, I called the company and they said they were processing the refund. After another week and no refund, I called again.They told me they were still working on it. Then in early December I asked for a manager. I was told this time that corporate would not refund the order. I asked why and she could not tell me. I then asked for a phone number for the corporate offices to resolve the issue and was told they could not give it to me. I have proof of both orders and obviously only received the second. I would like my $120.32 refunded.Desired Settlement: I would like a refund of $120.32 from this company. I do not understand how they can give me the run around when I clearly ordered the same things twice within two weeks and was told that my first order would be restocked and refunded.

Thank you

Business

Response:

To whom it may concern, Upon reviewing [redacted]'s account, it appears our finance department processed a refund to [redacted]'s Paypal account on 12/16/15. We have since received a notice saying the refund was rejected, so the refund has been re-run as of 1/6/16, and the refund of $120.32 was sent to [redacted]'s Paypal account with the email [redacted] attached to it. The refund should be reflected in [redacted]'s account in about 5-7 business days. We do apologize for any inconvenience. Sincerely, [redacted]Customer Service ManagerWholesale Halloween Costumes[redacted]

Review: My order was placed on October 6th 2015. I did not receive a confirmation email regarding the purchase so after two weeks, with no email or charge on my card I went out and purchased another costume. On October 23rd a charge appeared on my card from this company, still no delivery of package at this point or email. I contacted my bank to dispute this charge which over drafted my account, I also called the store and spoke to a lady that assured me when the package does eventually come, to call them back and they would credit me my money back. She went on to say that for my inconvenience I could keep the costume. I asked that noted be put in my account so I wouldn't have to retell the story of what happened, I was assured that would happen. On October 28th when the costume arrived, I called Costume supercenter and was told that there were no notes from that previous conversation, I would have to return the costume and I would have to pay for the shipping!!! STILL NO EMAIL FROM THE COMPANY!!! So at this point I am furious with their costumer service, lack of professionalism and disregard for consumer satisfaction.Desired Settlement: I am going to return their item, however I want all my money back, I do not think I should have to pay shipping for this item, when clearly it is their fault and lack of good business standards.

Business

Response:

To whom it may concern, We have had the opportunity to speak with [redacted] about her experience with our call center, and have refunded her order in full for the inconvenience. We are following up with our call center to provide the recordings of the calls so we can review with the representatives that assisted [redacted]. If there is anything else needed, please let us know. [redacted]Customer Service ManagerCostume SuperCenter[redacted]

Review: I went to this site to my two of my daughter's 1950 costumes for school and when I went on the website I received a pop up from them to say if you sign up with your email address we will send you an email with a promotional code for 10.00 off your first purchase. So I signed up. but I never received an email and an email was never sent to my spam folder. I called customer service, and spoke to [redacted]. He said we cannot give out codes and we do not have codes and you need to continue to wait for the email. So basically then never intended to honor there agreement. I like the site I found the outfits I wanted, but if they are not going to honor there deal this is not a company I want to deal with. If you can honor one deal, how are they supposed to honor the deal for the costumes. Very disappointing. Bad customer service.Desired Settlement: I would love for them to honor the original deal that was offered to me. 10.00 off the first purchase, all though it probably will not help now since I need the costumes on Friday the 4th and will probably use a different site to get them from now since I do not trust this site.

Business

Response:

We do not offer $10 discounts for first time buyers. There is always a promotion running on our site, but it varies depending on where in the country you are located. The customer was free to use the promotion in his area that would have been displayed on the banner of the home page.

Consumer

Response:

I am rejecting this response because: when I first found the site I received the pop up for 10.00 off if I signed up for the newslaetter on the site and when I called the company the guy I spoke with said I just needed to wait longer or check my spam folder for the responce from there company b/c the 10.00 code could not be released over the phone. Why would the serivce rep say that if that was not the case. I believe this is a ploy to get people email adress and this is a untrust worthly site. Buyer BEWARE!!

Business

Response:

I am unable to honor a $10 discount to first time customers. The customer is free to use the promotion in his area that is being displayed on the banner of the home page.

Review: I placed an order online using a coupon code for 25% off and Free Shipping on orders totaling $60 or more. My order total was $67.46. When I received my email order confirmation a few minutes later, my total was $94.45. I immediately called the company. They said the order was placed with next day shipping at $26.99. I asked to change shipping to the regular free shipping. They refused even though the order was just placed and had not been shipped. They said the order was already sent to the warehouse. The order had not been fulfilled but they refused to fix the issue. I spoke with a supervisor who told me the same thing. They said that the warehouse doesn't have a phone and they can't and won't fix it. IMPOSSIBLE! There is no way that it is impossible to get in contact with the warehouse to fix such a simple issue.Desired Settlement: I would like to receive the shipping charge of $26.99 refunded to me.

Business

Response:

As stated on our site, once an order has been submitted, it is processed automatically to our warehouse for packaging and shipment preparation. Therefore, once an order has been placed it cannot be canceled. We ask customers to be sure to review their order for accuracy prior to submitting it. The customer can return the order once it is received, but they will not be refunded for the shipping that they paid.

Consumer

Response:

I am rejecting this response because: This is a terrible way to conduct business. Any business that cannot fix a simple shipping issue to satisfy the customer doesn't deserve to be accredited by the Revdex.com. Where is it hidden on your website that you cannot fix a shipping error after an order was placed. If my call was to add an item to my order I suppose it wouldn't have been a problem.

Business

Response:

Selecting a shipping method is a drop down on the checkout page. Each shipping method available to an area is displayed with the shipping amount. It is stated on our site that we are unable to alter or cancel an order once it is placed. Even if the customer wanted to add to the order, we would not be able to do so. They would be advised to place a 2nd order and the customer would be responsible for shipping on the 2nd order. We are unable to refund the shipping charges.

Review: Bought a costume from this company on 10/10/13 for 98.06. Received costume on 10/17/13, was the wrong size, despite having someone's quality check stamp on the invoice. Called on 10/19 and requested the correct item be sent to be received by 10/24, date the item was needed. The person I spoke to at this occasion advised me that I'd need to place a new order, and would be refunded the amount, PLUS the expedited shipping, when my return was received. I don't like this practice, but did so anyway. Return was sent back, UPS tracking number [redacted], and was received by the company on 10/29. Called a few weeks after that to check on the refund, was told it was still processing, and to give it a week. Called a week later, was told to give it yet another week. Called today, 11/26, was told by this rep([redacted]) that the refund was processed on 10/31 - Why didn't the two previous reps see this, they were spoken to AFTER this date. I checked my credit card while on the phone with this rep, and no refund was ever received. Not only this, but the refund was only 98.06, the amount of the costume, not the amount of the expedited shipping, which was promised by the first rep. This rep said they processed the additional 16.24 refund, and said they'd initiate an invesigation on the missing amount. [redacted] did go on to say that the reund was processed to my Paypal account - which I also checked to see that no reund was ever received - but back-stepped to say it did go to my Discover?

I will never deal with this company again, this has been an awful experience on every level. Please help me resolve this.Desired Settlement: I want my full refund, 114.30, immediately.

Business

Response:

Thecustomer's original order# [redacted], which was placed on 10/10/13, was in the amount of $98.06. He was not charged for shipping. As this order was placed through Buy.com and not directly on our site, we do not have visibility of the pay method that he used. The UPS return tracking number, [redacted], shows that we did not receive the return until 10/29/13 and the refund was processed on 10/31/13. It was discovered on 11/26/13 that the refund did not go through successfully, so we manually processed it.

The customer's replacement order# [redacted], which was placed on 10/19/13, in the amount of $114.30, was paid for using his Discover card as he placed it over the phone with a representative. He was refunded for the shipping portion in the amount of $16.24 on 11/26/13.

The customer has been refunded in full in the amount of $114.30.

Review: I purchased a costume based on the picture of the costume on their website. When I received the item it looked nothing like the picture. I contacted customer support and they informed me that the mask would look like the picture if I had purchased the recommended make-up accessory kit. No where on the item description did it say the make up kit was used to create the look of the mask. In addition - the belt was a completely different looking belt than the picture. They would not refund any of my money and continued to make excuses for why it looked different.Desired Settlement: I feel they mis-represented the item I was purchasing and I feel I am due a refund - in the least I feel I should get half my money back as I need to now purchase other items to make this costume work.

Business

Response:

The customer called us on 10/16/13 making us aware of her issues. A replacement belt was shipped out to her on 10/17/13 and her order was discounted by 20% for her inconvenience on 10/19/13. The refund of $6.59 will appear in her account in 5-7 business days.

Consumer

Response:

I am rejecting this response because:

When I contacted Customer Service there was never any mention of any "discount" credit I would receive. Clearly the only reason why I was given any type of compensation which I don't feel was an adequete amount is because I filed a complaint against them.

Regards,

Review: I made amistake on the shipping address on a personalized item. The package was returned to the warehouse. I called to see if the package could be re shipped and they said there was a no return policy and that I would have to re order the product and have it re shipped! I am a senior citizen and I don't have another 37.84 to send them! this was for my husbands 65th surprise party! He is a veteran of 2 wars Viet Nam and Desert Storm. I was going to surprise him with a MASH 4077 party. That is where the product comes in hand. It was a soda sleeve that read "Radar's Nehi Soda! I am willing to pay to have it reshipped but the supervisor said no they can't do that and I would have to repay another 37.84. Here is the order #1[redacted] Please help.Desired Settlement: Please I didn't know about the return policy and I wish it would change. Yes I know that they had to make the product but it is no use to them. They can't use it. I would like just for my husband to have a nice surprise with the original product I ordered without paying another 37.84!

Business

Response:

Although the customer placed this order online and the address provided was where the package was shipped we will as a one time courtesy have the merchandise reshipped to arrive no later then 8/7/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I purchased a suit for $100 from the website [redacted]. It states items can be returned within 10 days of purchase if not worn. Received item on 1/22/16 and called on 1/23/16 and order number cannot be found. Received an email from a customer service rep, [redacted] at 5:02 PM On 1/23/16 saying "it looks like the size you received was the size ordered, 44. In this situation, we would not be able to provide you with a return label for this item. We apologize for any inconvenience." I reviewed my order and the return policy and did not find any place that said items were non-returnable. For about the 4th time today called ###-###-#### for customer service. The lady I spoke with, [redacted] #[redacted] told me that because the item was drop shipped directly from the manufacturer that it was not returnable. I asked her to tell me where it said that on the website or anywhere during my purchase. She was unable to find that statement anywhere on their website. She stated someone would contact me in a couple business days, depending on the winter storm in NJ. FALSE STATEMENT OF RETURNS ON WEBSITE. POOR CUSTOMER SERVICE. Should I be stuck with a $100 suit that does not fit, when everything on their site's return policy states that I have 10 days?Desired Settlement: I would like a refund of the total charged on my card. At this point an exchange would likely not be received in time for the party for which it was purchased.

Business

Response:

To whom it may concern, Upon reviewing Ms. [redacted] account, I see that the item was returned successfully for a full refund that was processed on 1/30/16. After the date of processing, it can take around 5-7 business days for the refund to be reflected in the customer's account depending on her bank. If there is anything else that we can do, please let us know. Sincerely, [redacted]Customer Service ManagerCostume Discounters###-###-####

Review: I orderd items on 6/8/15 . Opened the package on 6/11/15 and the box had BEDBUGS inside (box was sealed and closed when I opended). I immediately contacted company on 6/12/15 and was told it was a Corporate issue and they could only email the company with a turnaround response time of 24/48 hrs. I called again on 6/15 and spoke to several reps and finally a mgr AMI. She was very rude and abrupt and said that was all she can do and Corp would decide regarding a refund. I called again and got AMI again and she stated for me to ship infested items back which I have done. I called again today 6/17/15 because I have heard NOTHING from this company and yet again was told that another email would be sent and I have to wait another 24/48hrs for response. They also have received my items and I have to wait ANOTHER 5-7 BUSINESS DAYS BEFORE A REFUND. ABSOLUTELY ABSURDDesired Settlement: I WANT A REFUND ASAP! DEALING WITH THIS BEDBUG INFESTED COMPANY HAS BEEN NOTHING BUT A HEADACHE!! RUDE MANAGERS AND A CORP OFFICE THAT DOESN'T EVEN RESPOND TO A CUSTOMERS CLAIM IN A TIMELY MANNER. I WILL NEVER DO BUSINESS WITH THIS COMPANY IM HAVING A HEARD TIME TO GET REFUND FOR $47.23 I COULD ONLY IMAGINE WHAT WILL HAPPEN WITH PEST CONTROL BILL

Business

Response:

We received this customers return as of 6/17/15 in which our warehouse immediately processed a full refund on the order in the amount of $47.23. We are in the process of investigating this issue as there have been no accounts of bug infestations since our company has been open. The items that were ordered were all sealed party supply products. There is no way to indicate that this issue did not occur in transit as again there have been no other reports from any other customers over the years. We will be following up with the customer directly as well in regards to the order. ?

Consumer

Response:

I am rejecting this response because: They have not given me a full refund for what I purchased. I received an email they only refunded me for $35.69 which I have yet to see reflected in my account. I WANT A FULL REFUND OF $47.23.

Business

Response:

The full refund including the shipping was processed as of today 6/22/15 and should post within 24-48 hours.