Costume Supercenter

The customer received a full refund Refund confirmation [redacted] was for the shipping cost which was $27.99 &  refund confirmation [redacted] was for the merchandise which was $107.60 Please see attachment

I have refunded the customer in the amount of $19.90 which is the amount that was paid for the merchandise. The shipping refund was done on 2/19/15, but due to a glitch with our Payment Processor, refunds are taking longer than the quoted 5-7 business days. If the customer does not see the total...

refunded amount of $31.89 by 3/9/15, please have them contact us.

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I hope I am going to the right way about messaging the Revdex.com of New Jersey in regards to this manner. First, thank you so much for pursuing my complaint quickly and letting me know that is being handled.  After reviewing my message center from you, you had mentioned to please send the Revdex.com of New Jersey a message if things had been resolved from that point forward.  In accordance to my complaint, about half of the problem has been resolved as of this morning, 7/26/16.  In my original complaint I filed with the Revdex.com of New Jersey, I had also mentioned that I had filed a dispute with Paypal in regards to the company that the order was placed from. As of yesterday, 7/25/16, Wholesale Party Supplies located at [redacted] DID reimburse my account $56.83.  With that being said though, when I spoke with [redacted] on 7/14 at 5:35pm, she had informed me that a credit had been issued to my account in the total of $59.40, which is what the receipt that I have in my possession read. Then of course when I spoke with a lady named [redacted] on 7/24, she informed me that there was no credit issued/updated after reviewing my account.  In total, there is a difference of $2.57 between the two - the receipt ($59.40) vs. what I was reimbursed ($56.83).  Additionally, that did not include the $15.00 shipping fees to send the merchandise back to the company. In total, the company still owes me a refund of $17.57.  
 
I wanted to be sure to give you an update for your records on this matter. Please let me know what I need to do from here, if anything. I look forward to hearing back from you soon. Thank you!
 
Sincerely, 
 
[redacted]

Customer was refunded the remaining amount of $14.98 today, 10/21/14. The funds will reflect in their account in 5-7 business days.

To whom it may concern,  Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Can you provide me with your order number so I can research this matter. We hope to hear from you soon and we sincerely apologize for any...

inconvenience this may have caused.

To whom it may concern, 
 
Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us and the representatives that assisted you were not helpful. I wanted to inform you that I was able to cancel your order....

We sincerely apologize for any inconvenience this may have caused.

The customer's order should have been delivered on 10/30/14, not 11/1/14. I have refunded the balance of $15.98 and it will reflect in the customer's account in 5-7 business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received my correct costume at last. 
Regards,
[redacted]

This is the WORST internet company I have EVER dealt with.
I returned a purchase the day I received it and they received it
August 3, 2016. Refund to PayPal was supposed to be done in 5-7
days. Today is August 22, 2016. I have sent 5 e-mails to customer service
and get a different answer EVERY TIME from a different time.
I AM SICK OF THEIR CONSTANT STALLING.
The refund is for $99.99

To whom it may concern,I spoke with Ms. [redacted] concerning her inability to pick up her order. As she was not advised to go to the correct location for pick up before the store opens, we agreed to a full refund for her order, which was processed by our warehouse today. I advised Ms. [redacted]...

that it will take about 5-7 business days for the refund to be reflected in her account.Thank you,

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed a refund via [redacted] for the desired amount. See attachment and we sincerely apologize for any inconvenience this may have caused.

I'm sorry to hear you had a bad experience with us. As per your request the order has been cancelled and we sincerely apologize for any inconvenience this may have caused. See attachment

To whom it may concern, We have reviewed Ms. [redacted]'s order, and as a one time courtesy we have refunded the return to sender fee that was assessed when her order was received by our warehouse. If there is anything else that we can do, please let me know. Sincerely, G[redacted]...

[redacted]Customer Service ManagerCostume SuperCenter[redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We processed a full refund via [redacted], please see attachment. We apologize for any inconvenience this may have caused.

Complaint: [redacted]
I am rejecting this response because:
The order was received AFTER my daughters birthday party. I refused the shipment & it's on the way back to their facility. My bank has already disputed the charges. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have not been issued a full refund.  On October 12, 2015, I ordered a costume and paid for shipping.  When the costume arrived, it was missing pieces.  There were two charges this day:  costume and shipping.On October 23, 2015, your business sent me a replacement costume with expedited shipping.  I was told there would be no charge for the replacement costume or expedited shipping.  Despite being told that there would be no charge, there were also two charges on this day:  costume and expedited shipping.  I did not authorize these charges.Thus, there have been four items charged to my credit card (2 costumes, 2 shipping charges).  I have only received one refund ($50.39 on 10-26-15, for the order placed on 10-12-15).  This refund covered the cost of one costume only.  It did not cover the cost of shipping the first costume, or the cost and shipping on the 2d costume.  I should not be charged for shipping the first costume because it was defective.  I should not be charged for the cost of the second costume or the cost of shipping the second costume because your customer service reps told me I would not be charged, and because I did not authorize any additional charges.  Thus, you must still refund the following monies:10-12-15 shipping charge10-23-15 charge for costume (unauthorized)10-23-15 charge for expedited shipping (unauthorized) 
Regards,
[redacted]

To whom it may concern,
 
Upon reviewing [redacted]'s account, it appears our finance department processed a refund to [redacted]'s [redacted] account on 12/16/15. We have since received a notice saying the refund was rejected, so the refund has been re-run as of 1/6/16, and the...

refund of $120.32 was sent to [redacted]'s [redacted] account with the email [redacted] attached to it. The refund should be reflected in [redacted]'s account in about 5-7 business days. We do apologize for any inconvenience. 
Sincerely,
 
[redacted]
Customer Service Manager
Wholesale Halloween Costumes
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]THANK YOU SO MUCH FOR YOUR HELP THIS MATTER. WITH OUT YOUR HELP THEY WOULD NOT HAVE MADE A REFUND TO MEGOOD JOB AND AGAIN THANK YOU [redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We refunded the difference and desired amount of $27.97, please see attachment. We apologize for any inconvenience this may have caused.