Costume Supercenter

The full refund including the shipping was processed as of today 6/22/and should post within 24-hours

We apologize for any inconvenience, and have completed the credit of $47.97. The original credit we processed had failed so we had to manually complete it now. The credit transaction # is *** and completed at 12:Pm today 11/21/Again we do apologize and have
verified the credit has completed

We do apologize if the customer was having trouble reaching our customer service department, we did have an extremely busy Halloween season this year so the phones/emails were very busy. We did receive the return from the customer and applied a return credit of $to her credit card on
10/14/2017. The authorization code for the credit is ***. Again we apologize for any inconvenience

To whom it may concern,The details of *** *** order shows she was billed $134.87, and refunds have been processed on 10/($50.39) and 11/($84.48)At this time, we have refunded all charges on this accountThe $shipping fee that *** *** is referring to would be included in one of the refunds processedAt this time we would consider the account problem resolved. Thank you, *** ***Customer Service ManagerCostume SuperCenter***

Thank you for shopping with us and we really appreciate your businessI wanted to inform you that we processed a full refund and refunds usually takes 5-business to reflect onto your accountWe apologize for any inconvenience this may have caused

Complaint: ***
I am rejecting this response because: I did receive a partial credit in the amount of In addition, I got an email with an attachment for a credit memo for the remaining $I responded to the email asking what the attachment meantand I have not received any response or any actual refund on my accountTo date, I have only recieved a partial refund of $
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to UPS tracking number *** the package is on the vehicle for delivery todayWe
apologize for any inconvenience this may have causedIf the item is no longer needed you can return it for a full refund

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usUnfortunately, the order was cancelled because the costumes were out of stockThere was an issue with our manufacturer delivering the items to us which resulted
in the order being cancelledWe apologize for any inconvenience this may have caused

To whom it may concern,
Thank you for shopping with us and we appreciate your orderI'm sorry that you had a bad experience with usI'm sorry to hear that your order was cancelledWe had a glitch on our website during the systems upgradeThe issue has been resolved
and a few orders were cancelled as a result of the errorWe sincerely apologize for any inconvenience this may have causedWe would like to provide you with a future order discount code which is SORRY(25% off any order)

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe sent the customer a return label electronically via email to ***Also the return tracking number is ***We will issue a full
refund including shipping once the item is returned and we sincerely apologize for any inconvenience this may have caused

I am rejecting this response because: They have not given me a full refund for what I purchasedI received an email they only refunded me for $which I have yet to see reflected in my accountI WANT A FULL REFUND OF $

Complaint: ***
I am
rejecting this response because:***is my order number I have gotten a email from someone saying my tracking isn't working and senior Rep will call me Amanda told me that days ago , I want my refund and to be compensated for the inconvenience
Regards,
*** ***
Customer Service Inquiry on Orders
Name: Marvette Deadwyler
Email: [email protected]
Order Number: 1***Subject: Orders
Message: Where is order !!!
Customer Service Inquiry on Orders
Name: Marvette Deadwyler
Email: [email protected]
Order Number: 1***Subject: Orders
Message: Where is order !!!

Tell us why Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with us. Unfortunately, I am unable to cancel the order as it was shipped already and as per UPS tracking # *** the package will be delivered
on 10/We refunded the shipping cost due to the delay and we apologize for any inconvenience this may have caused. here

As a company, we do not take responsibility for customer's entering in incorrect informationI apologize for the misinformation that the customer first received over the phone, but we called her on the same day and notified her that we would not be sending out a free replacement orderIf the order
is returned to us either by UPS or by the party at the incorrect address, the customer will be refundedThe customer is not due a refund until we receive our merchandise backThis was not an error on our part

We processed a full refund for order# *** as customer stated she did not receive itAlso please advise the customer to return the second order back for a full refund.
We sincerely apologize for any inconvenience this may have causedPlease see attachment

To whom it may concern,
We do apologize for the delay in the back ordering of your Santa SuitWe have created a new order, free of charge (#14024311), that will ship out today with Saturday deliveryIt should arrive by 12:PM tomorrowWe do not require you to return the
first order, but if you want to you can access our return label on our website.
Thank you,
*** ***
Customer Service Manager
Costume SuperCenter
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern, We apologize for the delay from our finance department, but I have been informed that check #*** has been processed for the refund amount of $The check will go out with today's mail, and Ms*** should receive it sometime this weekIf Ms*** would like
to make a future purchase, she can use the promotional code *** for her next order to receive 20% off any merchandise she choosesAgain, we are sorry for the inconvenience this has caused. Sincerely, *** ***Customer Service ManagerBirthday In A Box***

To whom it may concern, Thank you for shopping with us and we appreciate your businessWe recently transitioned our database, systems and software Unfortunately, we no longer have access to the old system. Our finance department has issued a check for the desired amount
of $and the customer will receive it this weekWe apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost and 20% merchandise discount to keep the order as isWe apologize for any
inconvenience this may have caused