Costume Supercenter

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to UPS tracking number *** the package is on the vehicle for delivery todayWe apologize for any inconvenience this may have causedIf the item
is no longer needed you can return it for a full refund

To whom it may concern, It appears Ms*** was refunded partially on 1/by our returns department after the order was receivedAs it states in our return policy, it can take up to days for the refund to be processed once it is received by our warehouse, and after the refund is
processed, it takes about 5-business days for the refund to be reflected in the customer's accountThe refund for $should be back to Ms*** by the end of this weekThat being said, according to the tracking information, the order did arrive late, so today the complete refund was createdAn additional $that included the original shipping and refusal charge should be processed by our finance department later todayAgain it will take an additional 5-business days for the refund to be reflected in the Ms***' accountWe apologize for the inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I still find your customer service deplorable as you still have not refunded me for the costume itself. This refund attachment indicates a refund for the tiara plus all of the shipping expenses. However, given that the difference is only a couple of dollars, I am willing to let it go in the interest of being done with your company
Regards,
*** ***

Complaint: ***
I am rejecting this response because: how do I know they will refund when shipped backThey have lied to me before
Regards,
*** ***

Thank you for your help I did finally receive item

To whom it may concern,
According to the tracking information provided by our warehouse, Mr*** received his order via USPS on 6/at 9:AMThe tracking number was *** that was initially taken by FedEx and transferred to Mr***'s local post
office for final deliveryPlease let me know if there is any other information I can assist with.
Sincerely,
*** ***
Customer Service Manager
Wholesale Halloween Costumes

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usOur Finance department manually processed the full refund today via *** for the desired amount of $We sincerely apologize for any inconvenience this may have
caused

To whom it may concern, Thank you for shopping with us and we appreciate your businessWe recently transitioned our database, systems, and softwareThe refund was processed by our returns department but unfortunately, it wasn't processed in Channel Advisor which is our system to process
marketplace refundsWe issued a full refund for the desired amount of $The refund will reflect onto the customers account in 1-business daysWe sincerely apologize for any inconvenience this may have caused

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to the system they sent a replacement order for the correct item and the replacement order
number is *** The carrier is UPS and the tracking number is ***We apologize for any inconvenience this may have caused. re

I still have not received a refund in this case as agreed to on May 18th. Thank you for your assistance in getting this settled and closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with us and the representatives that were assisting you were not helpfulThe package was shipped and is currently in transitThe carrier is UPS and the tracking number
is ***We refunded the shipping cost for your order, please allow 5-business days for the refund to reflect onto your accountWe sincerely apologize for any inconvenience this may have caused

On Sept 30th I filed a complaint against the Wholesale Halloween Costume company. As a "resolution" the company agreed to refund me my money and that it would be in my account within 5-business days. Today would make the 12th business day since this refund was supposedly entered and I have not received my refund. I just called the company and spoke to a supervisor named Trisha, who told me that she doesn't know where my refund is and that her computer is reflecting that it was processed Oct 1, which it clearly wasn't. I spoke to my bank to verify that there was nothing blocking it on my side and they assured me that there was no reason why this transaction should not have gone through.
I am really frustrated and tired of dealing with this company and just want this over already. Please help!
Thank you,

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usAccording to our system we adjusted the prices to reflect the online prices and
"">you were refunded $on 10/for thatThen we refunded the shipping cost today for the amount of $If the rest of the items are no longer needed the customer can return the items for a full refundAlso we sent the customer a return label via email and the tracking number is *** We apologize for any inconvenience this may have caused. 1Z67V7R***1Z67V7R***

To whom it may concern, Upon reviewing Ms*** account, I see that the item was returned successfully for a full refund that was processed on 1/30/After the date of processing, it can take around 5-business days for the refund to be reflected in the customer's account depending
on her bankIf there is anything else that we can do, please let us know. Sincerely, *** ***Customer Service ManagerCostume Discounters###-###-####

Complaint: ***
I am rejecting
this response because:***is my order number I have gotten a email from someone saying my tracking isn't working and senior Rep will call me Amanda told me that days ago , I want my refund and to be compensated for the inconvenience
Regards,
*** *** Customer Service Inquiry on OrdersName: Marvette DeadwylerEmail: [email protected] Number: 1***0Subject: OrdersMessage: Where is order !!! Customer Service Inquiry on OrdersName: Marvette DeadwylerEmail: [email protected] Number: 1***0Subject: OrdersMessage: Where is order !!!

To whom it may concern, In order to service this customer better, can the orders numbers be provided so we can investigate what the issue is? Thank you, *** ***Customer Service ManagerWholesale Party Supplies

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe processed the refund today and the refund confirmation number is *** please see attachmentWe apologize for any inconvenience this may have
caused

I ordered my costumes on September 10, I did not receive my order until October 20, One costume was not available and instead of sending the costumes that were available, they waited to shipUpon receiving my order, the sizing for my costume was completely offI am a dress size and the costume size indicated size 6-10, which was not the caseI called customer service same dayThe representative assured me she would send out a new costume that and I should return the one I receivedAfter finally getting to print out the return label, the costume was returned on Monday 10/24/I inquired about my costume Friday 10/28/Halloween is Monday and I work at a special needs preschool and I wanted to be sure I would receive it today, it had been over a week since my issue should have been resolvedThe company could see a request was put through, however the escalation team had not even respondedI was told that customers are able to order a costume today and have it sent over night, but they could not do the same for me without corporate approvalThey cannot get this done because it would take a couple of daysI tried to reach the corporate office myself, however, no one answers the phoneSo although I ordered my costume over a month ago, and received it over a week ago, I will not have a costume come Monday I have paid for the costume and I cannot buy anotherI will not order from this company againApparently the reps need to be retrained, the escalation team is not doing their job, and corporate couldn't care less because they do not even answer the phoneFabulous!

To whom it may concern, Upon reviewing *** *** order, we see that the order was placed online at 9:PM EST on 10/22, so her order shipped out on 10/via UPS expedited ground as was selectedThe expedited ground takes business days for delivery, and *** *** order was
received on 10/which was the fifth business dayAt the time the order was placed, we were running a banner to let people know there was special pricing for upgraded shipping, that could be selected at the time of checkoutOnce the order is placed, it does state we are unable to alter the orderAs this was the case, the customer was advised to follow the regular return procedures if the order was no longer neededAs soon as we receive the order, we will process the refund. Thank you, *** ***Customer Service ManagerCostume SuperCenter***