Costume Supercenter

I am unable to honor a $discount to first time customersThe customer is free to use the promotion in his area that is being displayed on the banner of the home page

To whom it may concern, It appears that after Ms*** orignal correspondence, the shipping costs were refunded from her original order, and a replacement order was processedUnfortunately in shipping the printed materials to our warehouse for shipment, the order was misplaced and did not
get out until after Ms*** need by dateFor this we truly apologizeAs such we have refunded the remainder of the original order in full ($32.85) which should be reflected in Ms*** account in about 5-business daysAgain, we are sorry for the inconvenience this caused. Sincerely, *** ***Customer Service ManagerWholesale Halloween Costumes and Party Supplies

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

There are only a handful of manufacturers in this industry, so we receive our merchandise from the same vendors as all other retailers both brick and mortar and all Internet retailersWe did not manufacture the item that the customer receivedIt is the consumer's responsibility to
inspect items that are delivered and to be aware of a company's return policyAs it is not only beyond our day return policy, but also beyond our day grace period for returns, we are unable to allow the return of this order

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe will send a replacement order for the missing costume and the replacement order number is ***We apologize for any inconvenience this may have
caused

To whom it may concern, Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe apologize the representatives that you spoke to were not helpful in this matterI wanted to inform you that I spoke to the customer today
via phone to resolve this issueOur finance department will be mailing a check for the order and return shipping cost which is the desired amount of $The check number is *** and it will be arriving in 2-business daysWe sincerely apologize for any inconvenience this may have caused

This order should have been delivered on 11/3/which is the 3rd business day based on the shipping method the customer selectedWe will email the customer a Pre-paid *** label so that the unused item can be returned to our warehouseOnce it is received, the customer will be refunded in full
including the shipping

To whom it may concern,
After checking with our finance department, it appears that Ms***'s order was refunded on 6/24, but was not processed by Paypal yetOur finance department has posted a manual refund for the order,
Arial, sans-serif; background: white;">Transaction ID ***, today so the refund should post to Ms***'s account in about 24-hoursWe do apologize for the delay and thank Ms*** for bringing this issue to our attention
Sincerely,
*** ***
Customer Service Manager
Costume Super Center

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you
Regards,
*** ***

To whom it may concern,
*** *** has been fully refunded for his order that was mistakenly delivered to the wrong person by UPS as of 11/13/The phone number we have listed for this account gives a message that it is changed, no longer in service, or has been disconnected,
so we were unable to speak with him about his accountHopefully, *** *** has received his refund by this timeIf there is anything else we can do, please let us know.
Sincerely,
*** ***
Customer Service Manager
Costume SuperCenter
***

Thank you for your feedbackIt appears that our returns department processed the $return to sender fee when the order was returned to us without looking at the original order date of 8/to realize the policy had not been in place yetWe apologize for this error, and have
returned the $that was initially chargedAs the order was undeliverable as address, the return will be for the merchandise only as the original shipping costs do not qualify for a refundYou should see the $refund reflected in your account in about 5-business days

The customer placed this order on 4/15/and there was an authorization hold placed on the funds in the amount of $90.30, auth# ***When the order shipped out on 4/16/15, we collected the funds from the customer’s financial institutionThe customer was only charged onceAs a merchant, we
do not have the ability to “release” an authorization holdThat is a bank function and it can take 5-business days for some banks to release funds back into a customer’s accountThe customer needs to contact their bank, provide them with the above authorization number and ask the bank to release the funds as they have already transferred the required funds to us

I apologize that you are having trouble reaching us, but not sure why that would be. Our # is ###-###-#### Costumediscounters.com is the web site. We do show you have an order for a Lobster costume, order # ***. The email on that order is ***. If you
were intending to order a crab costume it may be that the wrong item # was selected, the King Crab Adult Costume is # *** and comes is a standard size. We do not have an "exchange" program per se, but would be more than happy to provide a free Return Shipping Label for you to return the Lobster Costume and help you place an order for a King Crab costume. Please call us @ ###-###-####, give your order # *** and everything I have discussed will be noted on your order. I again apologize that you were having trouble reaching us but we would be more than happy to help you resolve the issue, please call. Also I have attached a copy of your original order and what I believe you intended to order to help you get this resolved

To whom it may concern,
We have reviewed Ms***'s order, and as a one time courtesy we have refunded the return to sender fee that was assessed when her order was received by our warehouseIf there is anything else that we can do, please let me
know.
Sincerely,
G*** ***
Customer Service Manager
Costume SuperCenter***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for any inconvenience. We did request a full credit for your lost package on 10/13/when you called for status. The credit was then processed on 10/19/by the credits department. When you called for status on the credit everything pointed to the fact that the
credit was complete and should be back on your card within 3-business days. When we read your complaint today we sent your issue to the finance department for further investigation. It appears there was a system error and the credit failedFinance manually corrected this and we have attached the credit verification for you. Again we apologize for this happening and have applied your full credit of $

Thank you for shopping with us and we really appreciate your businessI'm sorry to hear that you had a bad experience with usWe refunded the shipping cost for the delay and the refund confirmation number is ***Please allow 5-business days for the refund to reflect onto your account
See attachment we sincerely apologize for any inconvenience this may have caused

We apologize for any inconvenience. You had placed separate orders with us ***, and ***The first order was paid for by credit card and was sent in different shipments because one of the costumes was on back order. The order that was returned to sender did have a
different ship address on it, but that was because *** was used and that is how your *** account must be set up. We cannot alter addresses on a *** order and they are automatically populated in conjunction with your *** account. We do understand from what you are telling us that that is an old addressWe have gone ahead and credited you the difference of $5.76, so in addition to the return credit already applied 10/24/($32.66) you have now been credited in full $38.42. We also want to apologize for the trouble you had trying to reach us and or the misunderstanding of the situation. Halloween is our busiest time of the year and we rely on season help during that time. We understand that all the idiosyncrasies of the orders are not always fully understood and or explained exactly how we would hope, but in this instance the customer service people were giving accurate information in regard to this order. restocking fees on an undeliverable packages are 15%, and that what was originally credited. Again we have made up the difference and credited you in full

On order# ***..the customer did return the item and the refund was processed on 2/17/in the amount of $Due to a system glitch with our Payment Processor, the refund was not successfulOn 2/28/15, the refund was sent through again and should now be verifiable through the
customer's bankThe refund transaction ID# is *** *** *** *** *** ***On order# ***3...when the customer placed this order on 2/5/15, there was an authorization hold placed on the funds in the amount of $66.96, authorization# ***Due to a system glitch with our Payment Processor, we never collected the funds for this order and the authorization hold expiredWe re-authorized the customer's card on 2/28/again in the amount of $66.96, authorization# ***, and we've collected the fundsAs the customer was waiting on a refund for the return of this order, the refund was sent on 2/28/in the amount of $The refund transaction ID# is 7*** *** *** *** *** ***This refund is verifiable through the customer's bank

I am rejecting this response because:On 4/15/the merchant placed a pre-authorization hold of $on my bank account for an online purchase I made which totalled $90.30. On 4/16/the merchant placed a 2nd pre-authorization hold of $on the account. Once I realized I had pre-authorization holds totalling $on my account, I immediately contacted the merchant. On 4/I questioned the pre-authorization holds and was told that what they did was and the hold would automatically drop off when the merchandise ships. On 4/16/the merchant charge of $was processed and the merchandise was received; however, the pre-authorization hold of $was still on the account. I contacted the merchant and was informed that my bank was party responsible for not releasing the pre-authorization hold. Went into the *** *** bank in *** ** and they looked at the transactions and informed me that the merchant would have to authorize the release of the funds. On 4/I contacted both the bank and the merchant about the authorization hold of $still being on my account (days). The merchant on a taped conversation informed us that this is how they process their transactions and the hold of $should be released in 7-days. I then informed all parties that a pre-authorization hold of $is unacceptable and could result in bank fees if there are outstanding checks being processed against my account that they need to decide who will be responsible to pay the fees. The merchant (Amy #the Manager at Wholesale Halloween Costumes) stated that she would be upset as well if she only had $in her bank account. This insult only **lidates that they indeed placed pre-authorization holds on the account when I only placed one order with them for $90.30. Additionally, during the taped phone call on 4/they provided John at *** *** Bank a Return Authorization Number which he used to remove the pre-authorization hold. Keep in mind there was no merchandise returned at that time--I have since returned a few items and really wanted to send everything back. The reality is that I was unable to access $in funds for days (April to April 21) for a transaction that I never authorized. They never admitted that it was a mistake--their only response was this is the way we do business and it's your bank that is at fault. The pre-authorization hold was finally released on Tuesday, April 21,