Costume Supercenter

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

To whom it may concern,Based on the customer information provided, I was unable to locate any order in our system for herI called and left a message asking for Jennifer to reach back out to me to provide more informationBased on her complaint, we have reviewed the procedure that should
be followed by representatives concerning fraudulent orders, but as a practice, we cannot release any information to customers over the phone in fraud casesThe customer will have to file a report with her bank to open an investigation and any information will be provided by our finance department to the appropriate bank representative when contacted.Thank you,

To whom it may concern, We have had the opportunity to speak with [redacted] about her experience with our call center, and have refunded her order in full for the inconvenience. We are following up with our call center to provide the recordings of the calls so we can review with the...

representatives that assisted [redacted]. If there is anything else needed, please let us know. [redacted]Customer Service ManagerCostume SuperCenter[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to include that the customer service team should be informed that they need to speak to customers in an appropriate manner  the rep  that called me "dude" and said "trust me over the other person your customer spoke to that my package shipped buy tracking details process later" turned out to be right but rude at the same time.
 
A tracking number should be given when the package ships so the customer can track, I was provided the tracking number today and I also received my package today. Interesting and thanks!
Regards,
[redacted]

To whom it may concern, I have reached out to our finance department, and they confirmed that the account was charged twice in error. We sincerely apologize for this. We have processed a refund for the double charge of $41.45. The transaction ID is [redacted]....

For the inconvenience, we have also refunded the shipping charge on the orig order of $7.99. Both refunds should be reflected in the customer's account in about 5-7 business days.  Thank you,

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We sent the customer a return label electronically via email  to
href="mailto:robbiesnchz@yahoo.com">[redacted]. Also the return tracking number is [redacted]. We will issue a full refund including shipping once the item is returned and we sincerely apologize for any inconvenience this may have caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. We issued a full refund including shipping and the refund confirmation numbers are [redacted] & [redacted]. Please allow 5-7 business days for the refund to reflect onto your account. We sincerely apologize for any inconvenience this may have caused. Also we would like to provide you with a 30% discount on any future order for your troubles. [redacted] is the 30% off promo code which can be applied to any order

I placed an order for 2 costumes and paid extra for 3 days shipping $14.98. At the time I placed my order on Oct 1, it advertised to be shipped on Oct 20. However, only 1 item was shipped on Oct 20. Today, Oct 26, I called 605-274-0264 to inquire about my other item. I was told over the phone that it was out of stock and it will not be shipped. I would expect them to offer me for a replacement and expedite shipping. They charged me almost $13 for shipping. I would not pay for that much if it was just for 1 item to begin with. This store is a scam. They are trying to make profit of the shipping charge.

To whom it may concern,   Thank you for shopping with us and we really appreciate your business. I'm sorry that you had a bad experience with us., We processed a full refund and the refund confirmation number is [redacted]. Please allow 5-7 business days for this refund to...

reflect onto your account. We apologize for any inconvenience this may have caused.See attachment

I'm not sure why the customer is believing they'll receive a check from us, as all refunds are credited back on the original form of payment used when an order is placed. I have reviewed all of the transactions relating to this customer's [redacted] card ending in [redacted] through our [redacted] bank account....

There was a refund in the amount of $33.24 on 10/26/15, a refund of $7.99 on 1/23/15, and a refund of $7.99 on 1/24/15. The refunds total $49.22 which is how much the customer was originally charged on 10/22/14. The customer has been refunded in full. Transaction numbers are accessible if needed so she can verify these refunds with her Financial Institution.

To whom it may concern, As stated in the first response, we are not disputing the fact the order arrived late, and processed a full refund. If Ms. [redacted] bank is disputing the charges, they will be refunded in full as we have already begun that process. We cannot give back more money than what is on the charge. Thank you, [redacted]

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that your order was lost and you had a bad experience with us. We processed a full refund and the refund confirmation number is [redacted].  We apologize for any inconvenience this may have...

caused.

Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. The order was supposed be returned
face="Tahoma"> the address it was sent from which the Mississippi warehouse but we noticed it was returned to the Canadian warehouse instead. We processed a full refund and the refund confirmation number is [redacted] and we apologize for any inconvenience this may have caused.

To whom it may concern, Thank you for shopping with us and we really appreciate your business. I'm sorry that you had a bad experience with us and the representatives that assisted you were not helpful. I wanted to inform you that we processed a refund for the desired amount of $14.99. Please...

allow 5-7 business days for this refund to reflect onto your account. We sincerely apologize for any inconvenience this may have caused. See attachment

Tell us why Thank you for shopping with us and we really appreciate your business. I'm sorry to hear that you had a bad experience with us. Unfortunately, I am unable to cancel the order as it was shipped already and as per UPS tracking...

# [redacted]  the package will be delivered on 10/25. We refunded the shipping cost due to the delay and we apologize for any inconvenience this may have caused. here...

We do apologize for the inconvenience.  It is noted that we did receive an email in regard to your order 10/24/17 and our response was late due to the high volume of emails during Halloween.  We sent a free Return Shipping Label to you via email on 10/30/2017.  It may have gone to...

spam/junk mail if you did not see it.  We do not want you to have to return the costumes at this point.  We have credited you in full $43.02 and sent an email in regard to this credit as well.  You can use/donate the costumes as you see fit but we do not want to inconvenience you further by having to return them.  Your credit should be back on your card/account within 3-5 business days-we requested it today, but your financial institution will also have to process it.

To whom it may concern,
 
As per the complaint, Mr. [redacted] online order did not complete, so there is nothing in our system to refund. If there is a pending authorization on what ever form of payment Mr. [redacted] used, it would need to be released by his financial institution....

There are many variables as to why an order did not process, the biggest being not a strong connection to the internet for quick processing. If Mr. [redacted] wanted, he could phone in to our call center and one of our representatives could assist in placing the order over the phone. As we do not have an order, there is nothing for us to refund at this time. 
Thank you,
 
[redacted]
Customer Service Manager
Costume Super Centre
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
I have not received a full refund.  I have not been refunded the shipping fee of $11.89 from 10-12-15.  I am requesting this refund of a shipping charge because I was shipped a defective item and should not have to pay for the shipment of a defective item.
 
This company was absolutely awful to deal with.  Every step of the way, my order was botched and I was given misinformation.  The fact that I've had to contact the Revdex.com to get this issue resolved (and have had to make multiple requests with the Revdex.com to get it resolved) is further evidence of this company's failure to competently conduct business.
Regards,
[redacted]

On 2/15/16 I ordered my sons 1st birthday party supplies they charged my bank account $50.66. On 2/17/16 this company proceeded to charge my account $50.65 a different amount (off by a penny). This CANT be happening I am on an extremely tight budget. I needed to get diapers and gas. I proceeded to email the company 4 times and talked to 3 different people (Rae, Guy, and Shirley) whom all told me that the first $50.66 was a preauthorization and that their company preauthorizes for the full amount (they told me example is like the gas station preauthorizing for a $1). If they had preauthorized for a $1 that I suppose would have been fine, but preauthorizing for $50.66 and having to wait 7-10 business days for that to drop is absolutely ludacris. Then they told me to call my bank and tell them to drop it, yea okay, the bank told me no mam we don't do that. There was NO warning either about this. I promise you I wouldn't have ordered from them otherwise. I have purchased merchandise from multiple companies that the money is on hold until shipped but never two separate withdrawals. I am extremely upset I have no means to get gas to get to work tomorrow and I have no idea how I am getting diapers for my son. This has caused a ripple effect in my life and no one from this company in 4 emails could help me out, o wait Shirley offered me 15% off a future order, like that is ever going to happen, and really all u could do is 15% hahaha!!!

To whom it may concern, I'm sorry to hear that you were experiencing issues while placing an order online. We sincerely apologize for any inconvenience this may have caused. We wanted to inform you that we will honor the promo code. Also I will inform our marketing department to...

fully outline and specify the details of the promotions. What is the best phone number to contact you on ? I will be more than happy to place the order for you. We look forward to hearing back from you! We sincerely apologize for any inconvenience this may have caused. If you any additional questions or concerns, please contact customer service at ###-###-####.