Coinbase

Hi there, We have been in contact with Ms [redacted] via internal support case number [redacted] After her initial email to coinbase, we reached back out requesting more information to which she did not respondIf she could please respond to our last email we would be happy to help herWe hope that helps

Hi Mr [redacted] , Thanks for writing inYour account was disabled due to a prohibited use in violation of our terms of serviceWe do see that you still have BTC in your accountWhile we are unable to offer our exchange services, these funds are not restrictedYou may send your bitcoin to another wallet address at any timePlease let us know if you have any additional questions or concerns

Hello Mr [redacted] , Thank you for your patience in waiting on our response! We are taking many steps to grow our support team and improve our response times and we definitely appreciate your time! In some cases we may need to verify certain information about our customers in order to meet compliance requirementsAs you were having trouble completing this verification in your account, one of our support team members was able to manually verify your account, and the restrictions have been removedAnother team member has followed up with you in support case # [redacted] If you have any further questions regarding this, please feel free to reply to that support ticket and we are happy to assistThank you!

Hi Ms [redacted] , Thanks for writing inWe're sorry to hear about the continued trouble! It looks like we are running into issues as multiple accounts have been createdWe've provided information to guide you through the process of how to withdraw your fundsWe've emailed you several times over the course of the past two weeksWe can confirm that no restrictions or any sort of compliance flags have been applied to your account that may prevent you from successfully withdrawing the fundsBased upon the the error message that you are seeing, we encourage you to reach out to your bank regarding the verification chargesPlease let us know if you have any additional questions or concerns, and we would be more than happy to help!

Hi Mr [redacted] , Thanks for reaching outWe were able to locate the wire that was sent in without a reference codeWe have confirmed with our payments team that the wire was returned to youPlease note that it does take several business days for the wires to be returnedIf you still do not see it in the next few business days, please reach out to us in Case No [redacted] so that we may investigate furtherThank you!

Complaint: [redacted] I am rejecting this response because: I tried to best describe what problems I see in the pictures by labelling and captioning it allLet me know if anything is confusing or not clear and I'll do what I can to better describe itThank you.Sincerely, [redacted] ***

Hello Mr [redacted] I am sorry for the trouble with this account and your funds being held upOur payment experts are looking into this issue and we are hoping to have it resolved as soon as we can.As soon as we have more information to pass along we will contact you in case [redacted] Again, I am very sorry for these issues and we hope to have this resolved soon

Hi Dr***, Thanks for letting us knowApologies for the frustration hereWe've received confirmation from a specialist that the problem has been fixedIf you are still encountering issues, please respond directly to the support ticket and we would be more than happy to helpThank you so much for your patience

Complaint: [redacted] I am rejecting this response because: From the CONSUMER: Sent 9/6/6:58:AM Complaint: [redacted] I am rejecting this response because: I tried to best describe what problems I see in the pictures by labelling and captioning it allLet me know if anything is confusing or not clear and I'll do what I can to better describe itThank you.Sincerely, [redacted] Sincerely, [redacted] ***

Hello, My complaint has been resolved with Coinbase so that I would like to withdraw my complaint Thank you and kind regards [redacted]

Hi Mr**, We have yet to receive the information requested in Case No [redacted] Please follow the instructions in that email to move your case forward

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: My account is still locked Coinbase's response of "sorry but we are busy, we will update you" is not good enough I want resolution not an apology for inaction This has been the ongoing theme for over an month Sincerely, [redacted] ***

Hi Mr [redacted] , Thanks for writing inSorry to hear that the funds did not arrive on the date you expectedCoinbase generally makes your funds available in your account as soon as we receive paymentSince Coinbase partners with various payment service providers in different geographic regions, the timing will vary according to your location and payment method usedIf you have a specific transaction you'd like us to look into for you, please respond to the emails we sent you 9/3, 9/5, & 9/Thank you!

Hi there, Thanks for reaching out to Coinbase support! We have been in contact with Mr[redacted] through internal support case # [redacted] In this ticket Mr [redacted] informed us that he was not able to get the secondary email in order to start his withdraw from his vaultWe helped Mr [redacted] through the troubleshooting process to see what could be blocking his email from getting our message, but we exhausted all of those optionsAs our final course of action, we had Mr [redacted] account put through an internal review so that we could manually move those funds from his vault to his walletWe have since transferred Mr [redacted] funds to his bitcoin wallet where he can now withdraw or sell those bitcoin to his bank accountWe are sorry for any trouble that this may have caused him, and please let us know if you need anything else, and we would be happy to help

Complaint: [redacted] I am rejecting this response because:My Account is still in the same situation it was in beforeNothing has been resolvedThis is the 3rd month I've been waiting for Coinbase to fix this issue, and nothing has been done.Sincerely, [redacted]

Hi Mr***, Thank you for writing inWe're unable to locate an open support ticket regarding this issueHave you written into Support yet? If so, can you provide the Case Noso that we can investigate further? Also, would you mind providing a bit more information regarding the specific transaction you're writing in about - time, date, amount of the transfer would be very helpfulWe look forward to assistingThank you!

Complaint: [redacted] I am rejecting this response because:coinbase is thanking me for writing for the past 3-months, but give no indication of closing the account ? What he heck is going on in this organization ? Your website is a maze of confussion and your robot answers are to generalized Today I have revisited your website and given you my banking transfer numbers and any ordinary human in your organization should respond more positive to a request to close as many wallets as necessary Sincerely, [redacted] E [redacted] ***

Hi Mr [redacted] , Thanks for writing inIt appears that a chargeback was reported for one of your recent transactionsYour case has been escalated to a specialist for reviewOnce the fraud team completes their review, they will reach out to you directly in Case No [redacted] We would like to make clear that although we are not currently able to offer our exchange services, we have not blocked access to any of your fundsYou may sign in and withdraw your currencyPlease note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canA review of your account shows that the withdrawal you are referring to was completed on 7/21/ You should see the funds in your bank account in to business daysPlease let us know if there's anything else we can help you with