Coinbase

Hi Mr***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canOn 7/24, we responded to your support ticket informing you that we were unable to find a bank wire with the information you providedWe advised you to ask Bank of America for Federal Reference number if it was indeed a bank wireIf it is actually an ACH transfer, please ask Bank of America to recall or dispute the transfer, and it will automatically be returned to your bank account

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hi Mr***, Thanks for writing inSorry to hear bout the trouble! We responded to you on 9/4, in Case No [redacted] , but have yet to hear back from youShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hello Mr [redacted] I am sorry for the trouble you had with your buy of ETHUnfortunately, orders can be canceled when they are pending in our system for a variety of reasonsYou can also check the status of the transfer(s) here: www[redacted] And anytime this happens, we are unable to restart a buyThat is only something that can be done from your endAgain, I am sorry for the trouble you had with this buy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, Coinbase need to sort out their business model so it doesn’t take weeks to reply to an email.Sincerely, [redacted]

Hi Mr***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canYour Case No [redacted] has been escalated to one of our GDAX specialistsIn the meantime, we request that you provide more details and information on how you sent the Litecoins to your Coinbase walletFurther, the blockchain link you sent over does not show any transactionPlease provide the requested information by replying to Case No [redacted] so that we can investigate furtherThank you!

Hi again, As our agent pointed in out in Mr [redacted] open ticket, "Your account was set to the state of New York as I previously describedYour account did not have ETH enable at that time because of thisETH buys and sells were not possible on your account at that timeSince that time you verified your NJ ID, you can now place ETH purchases and sells." I hope that answer the question for youPlease let us know if you have any other questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, My Issue with Coinbase has been solved[redacted] ***

Hi there, Thanks for reaching outWe have been in contact with Ms [redacted] via internal support case # [redacted] In this cases Ms [redacted] informed us that she sent funds to another website and the funds did not complete thereHere is the receipt of those funds being sent, and we can see that this transaction has completed: [redacted] Furthermore, our records indicate that this transaction may have been involved in online gamblingPlease be aware that pursuant to Appendix of our User Agreement, Coinbase Services may not be used in connection with online gambling (https://www.coinbase.com/legal/user_agreement)If you have sent funds to an online gambling site or have received proceeds from online gambling, please be aware that this is a violation of our Terms and we respectfully request you cease such activity, or her account may be closed We hope that answers the questionPlease let us know if you need anything else and thank you for your time

Complaint [redacted] I am rejecting this response because:Date Sent: 8/30/5:31:PM Complaint [redacted] I am rejecting this response because: Though Coinbase put $10,back into my account after it had been missing for about two weeks, I cannot access this moneyI have attempted many times to withdraw this money by transfer, but Coinbase system fails me every single timeI am so frustrated with this situationIs it just a number showing in my Coinbase account and the real money is still not there (scam)? I needed my money back without any further delay Please kindly ask that Coinbase release my funds in my account for a successful transfer outI am also willing to receive my money back via paper checkPlease send the check (full account balance) to [redacted] If I still cannot complete an online transfer or do not receive the check by September 5, 2017, I will file a formal complaint with all regulatory agencies, including Department of Financial Institutions, Department of Business Oversight and Financial Crimes (FINCEN) I am determined to move forward to get my money backI ask that Revdex.com be kindly investigating this matter for resolution and have consumers protected Thank you very much for your immediate attention to this matter [redacted] Sincerely, [redacted] ***Sincerely, [redacted] ***

Hi Mr [redacted] Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe reached out to you on 8/letting you know that we have restored your USD walletThank you so much for your patience while we sorted this outPlease let us know if you have any additional questions or concerns

Hello Mr [redacted] , We had a delay in our ACH buys that effected the payout dates for some of our customersLooking at your account, it looks like the buy that was started on April 29th did complete on May 10thAnd the funds were added to your Coinbase accountAnd we were working our way through our back log of emails, but we were able to email you about your account in case [redacted] Here is what was said in that case: Hi there,Thank you for contacting Coinbase support.Due to extremely high purchase and deposit volume, we have been experiencing a delay of several days with ACH deposits and buy ordersAs a result, our estimated clearing date for your recent buy order or deposit was not accurate.Bank transfers normally take 3-business days to completeWe try and make that expected delivery estimate as accurate as possible, and are always looking to improve itRest assured that your transfer is safe and the funds should arrive within the next couple business days.We process bank payments using ACH transfersYou can find more information via our support [redacted] Also note that Saturday and Sunday are not bank business days, so keep in mind that buy and sell orders, along with ACH bank deposits and withdrawals, do not process on the weekend and will also delay an order.We know that getting your funds quickly is extremely important to you, and we deeply apologize for this delay.Thanks for bearing with us as we grow with the digital currency community.***

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe responded to your email on 8/asking for more details regarding the funds you claim are missingPlease provide additional details such as the hash number, exact amounts, date you sent it, and the recipientYou can respond with details by replying to Case No [redacted] We look forward to helping you track down these fundsThank you!

Hi [redacted] , Thank you for contacting CoinbaseThe compliance review has been completed, and full functionality has been restored to your accountPlease let us know if there's anything else we can help you with

Hi Ms [redacted] Thank you for writing inWe're sorry to hear about the temporary restriction to your Coinbase account after your recent vacation to IranAs a US corporation, Coinbase must follow and act in accordance with established federal guidelines set by the United States Department of the TreasuryYour account is currently in the queue to be reviewedWe will respond to you in Case No [redacted] as soon as the review has been completedThank you so much for your continued patience

Hi Mr***, Thanks for writing inWe're very sorry to hear that the wrong Chase account number was entered when attempting the withdrawalIn these situations, it can take a few weeks for the funds to be returned to the sourceWe assure you that we're working hard to get the funds back to your Coinbase USD walletOnce the funds are returned, you can make a withdrawal to the correct Chase accountThank you so much for your patience

Hi Mr [redacted] Thanks for your responseWe last emailed you a few weeks ago with a resolution on 10/12/17, but have yet to hear back from youIf this matter is resolved, please disregard this messageIf this issue is still outstanding, please respond to Case No[redacted] with details of the issue so that our support agent can assistWe need a written record of any requests for reimbursement logged through our support channels -- thank you for your cooperation!

Mr [redacted] Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canAfter a review of your account, it appears that you failed to include your reference number when sending in your SEPA payment, thus creating a delay in the funds being credited to your Coinbase accountWe responded to your email on 7/3/in Case No [redacted] Should you require further assistance, please respond directly to that emailThank you!

Hi [redacted] r, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canA member of our support team has reached out to you in Case No [redacted] We would be more than happy to assist with the over draft feePlease respond to that email for assistance

Hi Mr [redacted] , Thank you for contacting CoinbaseIn February this year, we were forced to cease operations in Hawaii due to regulations set forth by the Hawaii Division of Financial InstitutionsYou can read more about the decision here: [redacted] Unfortunately, we are legally prohibited from processing any further buy or sell orders of digitial currencies for residents of HawaiiWe understand that you currently have digital currency currently stored with CoinbaseAlthough we can no longer process any buy/sell orders, you are free to those funds to an external wallet addressWe apologize for any inconvenience this may have caused, and thank you for understanding our need to comply with both local and federal regulations