Coinbase

Hello Mr***, Our system requires verification of new devices via email before they are allowed to access your Coinbase accountPrevious attempts to email you were blocked by your email provider, and this resulted in us placing a blockage on future attempts to email youThis is necessary in order to keep our mail servers from being placed on spam blacklistsIt looks like you wrote into our support team regarding this issue on June 26th, and one of our support team members has followed up with you on June 27th, in support case # [redacted] and helped you to resolve this issueIf you have any further questions regarding this, please reply directly to that support case and we are happy to help!

Hi Mr [redacted] , Thanks for writing inYour name has been updated in our system to reflect your first and last name accuratelyAs far as your limits, we regret that we are unable to raise it at this timeLimits can be different for different people depending on various factors including (but not limited to) payment methods, geographic region, and verification levelYou can take a look at your current limits and the verification steps required to raise your limits here: [redacted] If you have completed all those steps, your limits will be increased automatically as you build a purchase history with CoinbaseI hope this information helpsPlease let us know if you have any further questions or concernsThank you for using Coinbase!

Complaint: [redacted] I am rejecting this response because THE ASSISTANCE THAT YOUR EMAIL OFFERED ME - -IS THE SAME OLD ROBOT WEBSITE LETS GET REAL - - YOU HAVE ENOUGH INFORMATION TO TRANSFER THE FUNDS IN MY ACCOUNT - -SO, JUST DO IT ! MY THOUGHT AT THIS MOMENT - - IS ARBITRATION AND THAT SHOULD BRING THIS MATTER TO A CONCLUSION Sincerely, [redacted] ***

Hi Mr [redacted] , Thanks for writing inWe are currently investigating your issue and need more information from you to resolve this matterPlease respond to Case No [redacted] with the requested information so that we can move your case forwardThank you for your patience while we work towards resolution

Complaint: [redacted] I am rejecting this response because: you still have fixed nothing and appear to be stealing my money.Sincerely, [redacted]

Hi Mr. [redacted] We reached out to you last week to inquire about the trade IDs you are writing in about. Please respond to Case No. [redacted] if you still need assistance. Thank you!

Hi Mr [redacted] Thank you for the clarificationWe were able to locate your support ticket and have escalated it to the GDAX teamAs soon as we have an update, we will be sure to update youThank you!

Hello Mr [redacted] , I apologize for our delay in responding to your support request! We are currently investigating the order in question, and one of our support team members replied to you today in support case # [redacted] Feel free to reply directly to that support ticket with any further information or questions you may haveThank you for your time and patience while we investigate this matter!

Hi Mr [redacted] Thanks for writing inWe're sorry to hear about the issues getting your identity verifiedWe've escalated your case to our compliance teamThey will reach out to you in Case No [redacted] with an update shortlyPlease note that we have not blocked access to any of your fundsYou may sign in and withdraw your currency at any timePlease note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet addressThank you so much for your patience and understanding

Hi Mr***, Thanks for writing inWe're very sorry to inform you about your account closureUnfortunately, since this is a public forum, we are unable to provide you additional details regarding the reason for the closureYou may, however, respond to the support ticket if you'd like to provide additional informationThis isn't a decision we take lightly, and we apologize for any inconvenience or frustration this may have caused

Revdex.com and Justin (from Bitcoin) ID [redacted] This issue was resolved yesterdayThe fact they did not communicate to me or with me since August 29th was the reason for my complaint (I waited 2.5)I am not sure if complaining prompted them to communicate with me yesterday or if just took them two and a half weeks to get back to me because they are understaffed and super busy The support person was helpful and the issue is resolved, however I did in fact lose moneyWhen I started emailing their company, the price of a single bitcoin was $4574, now two and a half weeks later, support answered my requests and assisted by resolving the issue as outlined in my complaint, the price is now $ Thank you [redacted]

Hello Mr [redacted] I apologize for the delay in our support team's response to your inquiry! We are working and taking steps to grow our support teams, and to scale up our websites' capability to handle the amazing surge of traffic we have seen in recent monthsWe definitely can understand your frustration, and we want to ensure that our site is as stable as possibleHowever, while we strive to provide continuous service across our platform, we're unable to guarantee website uptimeAs such we're unable to provide compensation for trades that theoretically could have been created during site outagesFor more information on this please refer to the Coinbase User Agreement: [redacted] Thank you for your understanding

Hi Mr [redacted] ***, Thanks for writing inWe're sorry to hear about the trouble closing your accountIt looks like you still have funds in your Coinbase accountNote that you will need to have a zero balance in all your wallets and vaults before your account can be closedShould you require further assistance, please don't hesitate to reach out to us

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canWe're still reviewing your account due to a chargeback for one of your transactionsA member of our team will respond to you in Case No [redacted] when the review is completedIn the meantime, please note that we have not blocked access to any of your fundsYou may sign in and withdraw your currencyYour funds in US dollars can be withdrawn to a verified bank account, and your blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Most Recent Message Date Sent: 10/26/9:24:PM Hi Mr [redacted] Thank you for contacting CoinbaseWe last emailed you on 10/in Case No [redacted] with information regarding the credit to your accountWe have yet to hear back from youShould you require further assistance, please don't hesitate to reach out directly to that emailThank you! Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, customer support response times need to be drastically improvedThis is a serious concern as evidenced by reading the countless other complaints, which I do not think the business is making an adequate effort to address, and lowers trust in this company for consumers such as myself Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I responded two days ago and have still not got a response.Disappointed, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **

Hi Mr [redacted] ***, Thanks for writing inWe were able to locate the transaction in question with the additional details that you providedIt looks like the transaction was sent on the blockchain, which means that it is an irreversible transactionHowever, we're working with a specialist to transfer the funds back to the sender's accountWe've reached out to you in your support ticket to help you through this processPlease let us know if you have any additional questions or concerns