Coinbase

Hello Mr [redacted] , I apologize for the delay in our response to your support request! We are working hard to scale up our support teams to match the amazing growth of the cryptocurrency market, and we definitely appreciate your patienceThe bitcoin transaction you mention was completed and the bitcoin delivered to your walletIt looks like there was a delay on this transaction as you mention, and if that was the case I would like to apologize! It appears that the transaction was completed shortly after you submitted this Revdex.com case, and I can see that you then sent the bitcoin from your account to an external address on June 26th, which you should see in your account historyAs to the identity verification, the issue there is that your account is set to a country other than the one that issued your IDOne of our support team members has followed up with you in support case # [redacted] If you are still having trouble with your ID verification, or have any further questions regarding this, please reply to that support case with details and we are happy to assist! Thank you for your time and patience!

Hello Ms [redacted] , I am sorry for the delay of the funds into your account, but I do show the buy for BTC on April 28th did complete and I show those bitcoin in your accountI did a search and I didn't see any open cases for your accountIn the future please contact us directly and we will look into your account as soon as we possibly canAgain, I am sorry for the delay of the buy, but it does look like everything has cleared If that is not the case, please write to let us know and we can look into the matter further

Hi Mr [redacted] We apologize for the delay in getting this resolved for youOur payment engineers are still working on resolving this stuck transferWe will respond to you in Case No [redacted] as soon as we have an updateThank you for your continued patience

Complaint: [redacted] I am rejecting this response because: The documents submitted were exactly those that were asked of me in the original (You are under 18) emailI will go ahead and resubmit these documents however the document that is to be electronically signed does not have a confirmation to that of ID uploadHampering my ability to know if it went through on your end or whether or not it was even valid.Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear about the canceled transactionsAfter taking a look at the transactions you are referring to, it looks like the purchases were canceled due to insufficient funds in your bank accountWe responded to your support ticket, but if there's anything else we can look into for you, please let us know

Complaint: [redacted] I am rejecting this response because: It cannot be legal to withhold a customer's funds indefinitely, without giving a time frame to expected resolutionMonths? If there is a bug in automated payment, manually initiating a transfer should take a matter of minutesI am currently studying if I have standing to file a civil complaint under California Law BPC Division Part 2, Chapter Section Once it is ascertained there are grounds and I have worked out the specifics, I will be contacting the business directly.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Its been over weeks and just now you acknowledge there is an issueI dont believe anything will be resolvedMy account was working just fine without the id verification, so why would id verification get my account restricted? Does make any sense why this couldnt have been immediatelyYet they still delayTo this point it has not been resolved, its only been escalatedSincerely, [redacted]

Hi Ms [redacted] , Thanks for writing inWe're sorry to hear that this transaction has yet to be reinstatedWe can confirm that you are eligible for a reinstatement regarding this transactionOnce this has been processed, we will respond to you in Case No [redacted] Thank you for your patience!

Complaint [redacted] I am rejecting this response because:These responses neither provide a timeline to resolution nor any offer of restitution to my issue Sincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inIt looks like a member of our support team has resolved this issue for youShould you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Complaint: [redacted] I am rejecting this response because: NO WAY - -UNLESS YOU HAVE AN I.TEMPLOYEE TLEPHONE ME AND WALK ME THROUGH THE COMPLICATED STEPS TO ACCOMPLISH THE SEVERAL TASKS/HOOPS YOU WISH ME COMPLETE YOUR INFORMATION IS ONE BIG SURPRISE TO ME ???? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This was NOT a new deviceI had used it many times beforeThere was NO reason to block my account and you did not allow me to log in for about hoursI lost an opportunity to purchase at a much lower price and that cost me thousands of dollarsI do love the part about contacting you thoughI TRIED ABOUT TIMES!!!!!! Sincerely, [redacted] ***

Hi Mr [redacted] Thank you for your patience while we get this sorted outWe have confirmed that the wires have been returned to youThis took longer than it should have, and we want to extend our apologies for the delayWe understand how important it is to have your bank wires processed in a timely manner, and we are working hard to scale our team to address our customer's needsPlease let us know if there's anything else we can help you withThank you for using Coinbase!

Complaint: [redacted] Appreciate your response but my concern is only partially resolvedThe disputed transaction where you took away my $of BTC from.my account , you haven't transferred those in my account yetI'll upload the identification proof and I hope the buys will be restored like u mentioned but what about my $of BTC ? When will I receive those back since now the charge back issues is resolved ? Sincerely, [redacted]

Hi Ms [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can It looks like you'll need to verify your identity before we can continue processing orders for your accountA member of our support team has responded to you in Case No [redacted] Please follow the instructions contained in that email to move forwardThank you!

Complaint: [redacted] I am rejecting this response because: It has been three business days and the $7,has still not been credited back to my bank accountI would like some confirmation / wire tracking number so that I can contact the issuing bank and try to figure out why it hasn't landed in my account Sincerely, [redacted]

Hello Mr [redacted] , The order in question was canceled due to an insufficient funds messageI'm very sorry if we detected insufficient funds on your bank account in error To further explain, we can only operate on the information we have available to us at the timeTo reduce the risk of fraud and bank chargebacks, we use such tools which may, unfortunately, not be 100% perfect Please note that you may attempt another order at any timeHowever, we are not able to bypass this tool in our system, and if we do detect insufficient funds in your bank, even in error, your order may be cancelled I would suggest to please double-check your banking information attached to your order and also to reach out to your bank to see if there happens to be any holds, or pending charges, or a check that may not have cleared your bank, which would trigger this cancelled order in our system Thanks for your understanding, and please feel free to create another order any time

Hello Mr [redacted] , I apologize for the delay in our response to your original support request! It looks like there was a pending review of your account that resulted in the cancellation of the order in questionOne of our team members has just followed up with you in support case # [redacted] Please reply directly to that support ticket if you have any further questions regarding thisThank you for your time!

Complaint: [redacted] I am rejecting this response because: the money has still not been credited to my account which is the only response I will accept. Sincerely, [redacted]

We contacted Mr [redacted] about his account in case In that case we let Mr [redacted] know we were missing some documents for his business and we needed him to complete that before we can move forwardOnce we have these documents, we can review them and move forward from thereHere is the email that was sent out: Hello again, Unfortunately as the available limits for the Coinbase account were too low at the time these three payments were received, these payments were not converted to USD automatically (Instant Exchange) and they were not sent to your bank account eitherWe've sent the Bitcoins back to your BTC wallet in your Coinbase account ' [redacted] ' and you can Sell them to your USD wallet up to your weekly limit, or send the Bitcoin to an external Bitcoin wallet Your current Buy and Sell limit using the USD wallet is set to $15,per week, but in order to be able to apply for Wires, or apply for higher limits (bank transfer limits, or higher Buy/Sell limits) we need you to complete a Business profile for this Coinbase account, as it is a Merchant account but it has no Business profile setup You need to go to this page [redacted] choose the Business account type and then complete the Business form here [redacted] Your Business profile will be reviewed and you will then be able to link a corporate bank account, continue using the Merchant Tools to accept Bitcoin payments (that can either be kept in Bitcoins or instantly exchanged to your local currency and deposited to the USD wallet within your available limits), and we will also be able to ask a specialist to review your limits or the Wire bank support I am sorry for the issues this is causing for youIf you need help completing your Business profile or further assistance with anything else, please let me know