Coinbase

Dear Ms [redacted] , We regret to inform you that we are no longer able to support your Coinbase accountPlease note, we have not blocked access to the balance currently in your Coinbase account; while we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address There are a variety of factors which have been weighed in your case, and we unfortunately are unable to elaborate on our internal decision processPlease know that we do not make these decisions lightly, and do regret losing you as a customer

Initial Business Response / [redacted] (1000, 7, 2015/10/09) */ Thank you for giving Coinbase this opportunity to address this case Coinbase's User Agreement can be found here (https://www.coinbase.com/legal/user_agreement) The customer, [redacted] , violated one or more of Coinbase's Terms of Use Coinbase is a FinCEN-regulated Money Service Business that implements certain compliance procedures and, based on the account and transaction activity information we have obtained on Mr [redacted] , we have determined that he is no longer eligible for our services Mr [redacted] was informed that he violated our User Agreement and was able to withdraw any remaining bitcoin and/or USD balances from CoinbaseMr [redacted] 's accounts are now closed at this time On April 23rd, 2015, Mr [redacted] sent bitcoin from one, of two, Coinbase accounts that he controlled to the bitcoin address " [redacted] " This transaction can be confirmed on the public bitcoin blockchain: https://www.coinbase.com/network/transactions/af1ceXXXXXXXb0077faXXXXXXXXXcd426f...⇄ https://blockchain.info/tx/af1ceXXXXXXXb0077faXXXXXXXXXcd426ff9899e30e1c07fadd5c...⇄ The bitcoin address " [redacted] " is used as a public purchase address for the sale of counterfeit government identification documentation targeted towards individuals under the age of At the time of this transaction, Mr [redacted] fit this demographicThe webpage (http:// [redacted] ) is just one of several public webpages where the association of the bitcoin address "1BMTehZraXf [redacted] " and the sale of of counterfeit government identification documentation can be found Mr [redacted] stated that this transaction was, instead, the re-sale of bitcoin from his Coinbase account to a friend in exchange for USD through the financial service provider PaypalHe provided screenshot evidence in support of this Per FinCEN-guidelines, the re-sale of bitcoin in exchange for USD is considered money transmission and requires a Money Service Business (MSB) license and a robust AML/BSA policy in order to operate legallyCoinbase is a licensed MSB and follows all appropriate reporting requirementsWe have no evidence to suggest that Mr [redacted] is properly licensed to engage in this transaction activityPlease see our "Prohibited Business" list for reference (https://www.coinbase.com/legal/prohibited) Additionally, if Mr [redacted] 's friend and acquaintance is in control of the bitcoin address "1BMTehZraXf [redacted] ", this individual is collecting payments in order to fund their document counterfeiting operation, which is a felony offense in several U.Sstates Mr [redacted] was found to be operating two Coinbase accounts at the same time, possibly in an attempt to circumvent our purchasing and sell limitsThis is a violation of our User Agreement Based on a comprehensive review of this case, we have determined that Mr [redacted] is too high risk to support for our financial servicesWe wish Mr [redacted] the best of luck in his future endeavors Thank you, again, for giving us this opportunity to address is this case Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sadly, you're basing all your "evidence" off of pure coincidencesYour mind and stance won't be changed, but in no way am I familiar with any type of document counterfeiting serviceYou saw the screenshot yet still stubborn enough to believe otherwiseNever purchased or partnered with anyone related to illegal activitiesFeel free to go after them, but don't accuse me of it just because I sold them BitcoinAfter doing lots of business with Coinbase, it's a shame it has to come to a harsh endThat is all Final Business Response / [redacted] (4000, 11, 2015/10/14) */ Coinbase does not have anything additional beyond our initial response Final Consumer Response / [redacted] (4200, 13, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bad business practicesWe're done here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have REPEATEDLY tried to reach out both in email and in certified letter form, with no response or resolution to this matter I still have not received my money back into my bank account as requested Frankly, this is just another "form" answer Not at all personal or directed specifically to what my issues are And, once again, with no phone number or a contact name Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , the company does a horrible job of p roviding customer service, the USD wallet does not specify that funds cant be transferred to Paypal, they charged me two transaction fees for moving my money into and out of the USD wallet even though I couldn't use it to withdraw and this resolution is not really satisfactory but I do not want to pursue this further Sincerely, [redacted]

Hi Ms [redacted] Thanks for writing inWe're sorry to hear about the current restriction on your accountWe can confirm that your case is in the queue for reviewOnce our comp**ance team has completed their review, they will reach out to you directly in Case No [redacted] Thank you for your patience!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Date Sent: 8/8/12:27:PM Complaint: [redacted] I am rejecting this response because: The delay is no longer acceptable, and I would like to change what I am requesting from Coinbase To recap: Coinbase took a huge amount of personal information from me (name, address, phone, email, social security number), linked their company to my bank account, and took a photo of my driver's license They then immediately denied me access to the account I created, without reason or explanation I understand technology companies have growth issues; I have been a venture capitalist for years I understand coinbase is supposed to be a reputable company; A good friend was one of the first employees But, taking someone's very personal information and then ignoring them for two months is not OK I no longer want access to my account, and I no longer care why you blocked me I want a notarized lettered from an Officer of the Company, certifying that all of my personal information has been destroyed Sincerely, [redacted] Sincerely, [redacted]

Hello Mr [redacted] , I am sorry for any misunderstanding on our end We have sent your case to an expert to look into the matter furtherEverything on our end, points to the buy occurring as normalIt looks like the same device and IP were used for this buy, so this will need further investigation You case [redacted] ) has been passed on and someone will contact you as soon as possible Again, I am sorry for this continuing issue and any misunderstanding on our part

Hi Mr***, We don't currently have a specific timeline, but we are optimistic that the issue will be resolved shortlyThank you for your continued patience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThank you for your excellent support on this matterSincerely, [redacted]

We contacted Mr [redacted] about his account in case: [redacted] In that email we let him know that we had to close his accountWe are not permitted to give exact reasons for these account closuresHere is the email that was sent: Hello,Thank you for your interest in CoinbaseOur primary goal is to make our platform safe and secure for our customersCoinbase is a regulated Money Services Business under FinCEN (FinCEN.gov), and as part of our responsibility, we are legally obligated to implement regulatory compliance mechanisms.We regret to inform you that we are no longer able to support your Coinbase account as well as any other accounts you may have createdPlease note, we have not blocked access to the balance currently in your Coinbase account; while we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address.There are a variety of factors which have been weighed in your case, and we unfortunately are unable to elaborate on our internal decision processPlease know that we do not make these decisions lightly, and do regret losing you as a customer.We wish you all the best in your future endeavors

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hi Mr***, Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canIt appears your issue has been resolved in Case No [redacted] Should you require further assistance, please don't hesitate to reach out directly to that email

Hi Ms [redacted] , Thanks for writing inIt looks like you are currently engaged with our customer support team in Case No [redacted] Should you require further assistance, please don't hesitate to reach out directly to that emailWe would like to make clear that although we are not currently able to offer our exchange services until your identity is verified (we must comply with local and federal regulations), we have not blocked access to any of your fundsYou may sign in and withdraw your currencyPlease note that blockchain currency (Bitcoin, Litecoin, Ethereum) must be withdrawn to an external wallet address

Hi Mr***, Thank you for your responseAfter further review, you are correct that the amount removed from your account was the USD equivalent, and not in BTCWe apologize for erroneously stating otherwise in our previous responseThis, however, does not materially change the fact that the BTC you purchased was reported as unauthorized and fraudulent, which led to our system removing the USD equivalent of BTC that were not paid forWe removed the USD equivalent of the charge back, precisely as you have acknowledged in your previous communications, and it was our sole discretion to do so as provided in our user agreementWe would kindly refer you to our user agreement section Reversals; Cancellations for more information on this

Hi Mr [redacted] , It looks like a member of our support team is actively engaged with you in Case No [redacted] to help you resolve your issuePlease continue to communicate with the support agent in that threadThank you

Hi Mr [redacted] , Thanks for writing inWe do see that the last transaction on your account before you closed it was a sell order you placed into PaypalSince this is a public forum, we're unable to disclose the actual amount of your sell order but can confirm that the fees associated with this order was at the correct rate of 3.99%You can see a detailed fee structure for US PayPal sale orders here: [redacted] Please let us know if you have any other questions, and we would be more than happy to help!

Hi ***,Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we canSome BTC transactions sent on 8/encountered an error, and we sent affected users the following email: [redacted] You should expect this transaction to be completed by September 2nd Thank you so much for your patience and understanding

Hello, I am very sorry for the trouble you are having with your accountI did a search by your email and I am sorry but I am not seeing any account tied to the email G***@ [redacted] I also searched our email records and could find nothing there as wellThe best option would be to contact us with the email that is tied to the Coinbase accountWithout that info, it is hard to find your account and any emails tied to your accountOnce we get that email we will contact as soon as possible to try and come to a resolution (if possible) with your account Again, I am sorry for all the troubles with your account