Coinbase

Complaint: [redacted] I am rejecting this response because: Even though someone from their company did in fact finally get back to me yesterday and explained what happened to them, I still have not received the refundI don't know if their might be a slight delay but as of now, I do not see the money back into my bank account yet Sincerely, [redacted]

Hi Ms***, Thanks for writing inWe're sorry to hear about the issues getting access to your accountIt looks like previous attempts to email you were blocked by your email providerWe've removed the block from your email address, so future attempts to email you will be sent as normalPlease be sure to add [redacted] and [redacted] to your address book whitelist to ensure the sent emails are received successfullyWe responded to your support ticket on 8/Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi there,Thanks for reaching outWe have been in contact with Mr [redacted] via internal case # [redacted] After reviewing his issue, it looks like there was a bit of miscommunication in regards to the withdraw of fundsHere is what we sent Mr [redacted] explaining what happened:"From the screenshots that you provided, I can see that you did not actually initiate this withdraw from GDAX to your bank account, but rather to CoinbaseI apologize for the mistake that [redacted] made with telling you that the funds were withdraw to your bank account, as he was mistakenThis is why you can see the $sitting in your USD wallet on Coinbase currently, and why we can see no sell orders or withdraws to your bank account within the last month under your transfer history page here: [redacted] I attached the screenshots you sent with instructions on them on how to withdraw to your bank account, and how that was not done in the first place."We are very sorry for the confusion this caused and we hope that this should clear it up for Mr [redacted] If he has any other questions, please have him reach out to us through his open Coinbase case # [redacted] and we would be happy to help him.Thank you for your time and cooperation with this issue, and have a great weekend

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hi Mr [redacted] , Thanks for writing inWe're sorry to hear about the continued troubleAfter a review of your account, the bank account you have on file was disabled because we received a R(Account Frozen) from your bankPlease add another bank account, and you should have no problems withdrawing your fundsPlease let us know if you have any additional questions or concernsThank you!

Initial Business Response / [redacted] (1000, 7, 2015/07/23) */ We have since cleared this user for purchasing, our user agreement notes that we cannot speed up any purchases nor make any guarantees on deliveryUser case has been resolved via communication between parties Initial Consumer Rebuttal 7-24- Sent consumer email yesterday regarding status: On Fri, Jul 24, at 11:AM, [redacted] wrote: Good morning, Has your issue with Coinbase been resolved? Kind regards, [redacted] , Dispute Resolution Specialist [redacted] Sent from consumer via email: [redacted] Yes thank you [redacted]

Hi Brandon,Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can.We've taken a look at the transaction you are writing in aboutIt does look like the transaction was successful and confirmed on the blockchainFor your reference, all transactions on the blockchain are publicly accessibleYou can see your specific transaction here: [redacted] Bitcoin is a decentralized network that is not controlled by CoinbaseWe simply broadcast your payment instructions to the networkRoughly every ten minutes, a new block is created and added to the blockchain through the mining processUnfortunately, since transactions on the blockchain are irreversible, there is no remedy if the receiving address was entered incorrectly.If your vendor is denying that they received your payment, you can simply provide them with the above URL as proof that you sent.Please let me know if you have any additional questions or concerns

Hello Mr [redacted] , I apologize our delay in responding to your support request! We are working on expanding our support team to match the incredible growth of our customer base over recent monthsWe definitely appreciate your patience while waiting on our responseIn regards to verifying your ID, in some cases, we require additional verification to meet compliance and security obligationsOne of our support team members has followed up with you in support case # [redacted] If you are still having trouble completing this verification or accessing your account, please reply directly to that support case and we are more than happy to assist! Thank you once again for your time and patience!

I am sorry but the response in my previous email was an accurate oneThe mobile app (unfortunately) doesn't always display the correct price when it comes to buys and sellsOur engineers are aware of the problem, but complicated issues like this can sometimes take a good amount of time to fully resolve for all of our customers When you get the confirmation emails, do the prices match the true price of each buy? I am sorry for any confusion on my end

Complaint: [redacted] I am rejecting this response because: Hi and good day I'd like to inform you that this complaint has been resolved! I would therefore request to close this complaintThank you very much Sincerely, Sincerely, [redacted] **

Hi Mr [redacted] , We sincerely apologize for the delay regarding this issueWe can confirm that your case has been escalated to our European payments team, and they are working hard with our bank partners to resolve this issueAs soon as they have an update, we will respond to you in Case No [redacted] We appreciate your continued patience, and apologize for any inconvenience that this may have caused

Hi Mr [redacted] ***, Thanks for writing inWe are currently investigating the delay in this transactionWe understand how important it is to have these transactions processed in a timely mannerWe apologize for any inconvenience this is causingWe responded to your support ticket on 7/30, and will update you in that thread as soon as we have more information

Hi there, We have been in contact with Mr [redacted] via internal support case # [redacted] In this case Mr [redacted] let us know that he sent bitcoin funds to Coinbase's internal fees walletOnce we were able to investigate this and see that this is what happened, we were able to credit Mr [redacted] for these funds he erroneously sent to usHe should be aware that if he were to do this in the future, he would be at risk of losing his fundsWe hope that helps, let us know if you need anything else and have a great day

Hi Mr [redacted] , Thanks for writing inOur platform does not currently support Paypal as a withdrawal methodCurrently, you can sell your crypto directly into a verified Paypal account, but you will not be able to withdraw US dollars into a Paypal accountFor more information, please visit [redacted]

Hi Mr. [redacted] , Thank you for contacting Coinbase. We have completed our review of your account, and full functionality has been restored. Should you require further assistance, please don't hesitate to reach back out to us. Thank you!

Complaint: [redacted] I am rejecting this response because: JAN Received bitcoin from bitcoin address [redacted] BTC +$USD also why is selling price not same as buying price unfair to customer it should be the same price why should u get a dollar advantage everytime I buy bitcoin and everytime I sell bitcoin On Thursday, February 2, 6:PM, Adan Sandoval < [redacted] > wrote:Sincerely, [redacted]

Hi Ms. [redacted] , Thanks for writing in. We apologize for the delay in our response. We have been experiencing a higher than normal volume of support requests and we are responding as quickly we can. A member of our compliance team has concluded the review of your account, and we have... removed all restrictions. Should you require further assistance, please don't hesitate to reach out directly to Case No. [redacted] . Thank you!

HI Mr [redacted] , Thanks for writing inWe're sorry to hear about the restrictions on your accountIt looks like a member of our support team has resolved your issue in Case No [redacted] Should you require further assistance, please don't hesitate to reach out directly to that emailThank you!

Hi Ms [redacted] Thanks for reaching out to usWe're sorry to hear about the troubleWe'd love to help, but were unable to locate a Coinbase account with the email address [redacted] We'd need you to write in with your email address associated with your Coinbase account in order to helpThank you!

Complaint: [redacted] I am rejecting this response because: I sent my passport copy and driving licence as proof I am not resident of Iran and was told to do on website and had no response the only email I had was from [redacted] to 'reset password please could you assist.Sincerely, [redacted] ***