Coinbase

Hello Mr [redacted] , I apologize for the delay in our response to your support ticket! We have many changes in the works to help us to scale and keep up with this recent stage of rapid growth, and appreciate your patience in this matterOne of our team members has followed up with you in support case # [redacted] on June 29th, You indicate that Shapeshift has sent the ETH back to a Coinbase addressIf that is the case, please reply to support case # [redacted] and provide the hash ID for that transaction so we can locate itFeel free to include any further details that may help us to investigateThank you!

We contacted Mr [redacted] about his account in case: [redacted] He had placed a buy, and the buy was canceled in our systemWe were working our way through a back log of email which is why were not able to get to his question right awayBut once he spoke to a customer service rep, we let him know the reason the buy was canceled was because of an R(insufficient funds) message from his bankHere is the email that was sent: Hi [redacted] , Thanks for your follhereSorry for the delay in respondingI understand you do not recognize IP addresses accessing your account Both IP addresses belong to Spring, your phone carrierThis suggests your account has not been compromised as you utilize Sprint as your phone carrierPhone carrier's are notorious for assigning IPs that do not match your physical locationPlease contact Sprint directly if you believe they are incorrectly assigning IPs for your connection I'm restoring access to your account as we have no evidence of unauthorized activity Please also know your $1,USD buy order was cancelled after your bank rejected our payment with (R01) Insufficient FundsWe must receive payment for your bitcoin orders, no exceptionsBank reversals damage our banking relationships and will not be tolerated going forward

Complaint: [redacted] I am rejecting this response because:Coinbase deliberately misleads customers to generate additional and unnecessary transaction feesThen they refuse to answer customer service inquiries for WEEKS so customer must depend on invalid information Coinbase need s to refund extra transaction fees and distribute them to paypalAny other resolution is not satisfactory.Sincerely, [redacted]

Dear Revdex.com, Thanks for your help in registering my complaint with CoinbaseMy problem has been resolved to my satisfaction, and this complaint can be closedThe Revdex.com is a valuable resource to consumers, and the system works! Best Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meHowever, I realize that regulations cannot be change and have no choice to accept the outcomeI do strongly object to the way my complaint was handled by the other party including the restriction of my account without me receiving any notice about it and the evasive replies to my inquiriesSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The last message I received was from Mike on March To which I replied saying I'd hardly call 150$ a loss to your companyIt was taken from me unauthorizedThe reply was March 30thI would like my money backIt's 150$ plus about 20$ leftoverI did not send my money to some random addressAnd I would like my account unlockedThat's allI see you have numerous complaints in regards to similar situationsI'm sure there's a few bad apples in there but I'm not one of themI have less than a week to come up with rent and a damage deposit and provide for my kidsI really need it for that Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hi Mr [redacted] ***, Thanks for writing inWe're unable to locate your email address in our systemsWould you happen to have another email address you used to sign up for your Coinbase account? Please let us know and we would be more than happy to help

Hi Mr***, Thank you for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can It looks like you sent an overnight ACH wire through [redacted] Unfortunately, these types of deposits are not currently supportedPlease work with your bank to request the funds be returnedOnce we receive the request, we will process the return and the funds will arrive back to your account within a few business days

Complaint: [redacted] I am rejecting this response because:I am overcharged from coinbaseI have the bank statements to prove itI want this issue resolved immediately Sincerely, [redacted] ***

Hi Mr [redacted] , Thanks for writing inAgain, it appears that we've responded to your support request on 6/22/in Case No [redacted] and haven't heard back from you sinceIf you still need assistance, please respond directly to CaseNo [redacted] Thank you!

Complaint: [redacted] I am rejecting this response because: Date Sent: 9/22/12:29:PMComplaint: [redacted] I am rejecting this response because: you still have fixed nothing and appear to be stealing my money.Sincerely, [redacted]

Hi Ms**, Thank you so much for your patienceOur review has been completed, and full functiona**ty has been restored to your accountPlease let us know if there's anything else we can help you with

Hi Mr [redacted] , Thanks for writing inWe apologize for the delay in our responseWe have been experiencing a higher than volume of support requests and we are responding as quickly we can After a review of your account, we regretfully are unable to offer you our exchange services because the parental consent forms you submitted were insufficientThis isn't a decision we take lightly, and we apologize for not being able to offer any further assistance in your case

Hi Mr [redacted] Thank you for contacting CoinbaseIt appears your account is currently restricted due to a chargeback you filedWe've escalated your case to our fraud team for reviewThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hi Mr [redacted] , Thanks for writing inA number of our BTC transactions were delayed on 8/This issue has been resolvedYour specific transfer should be completed by nowIf there's anything else we can do for you, please let us know!

Hi Mr [redacted] ***, Thank you so much for your patience while we worked on fixing the issue preventing the bitcoin from being deposited into your Coinbase accountWe're happy to report that the issue has been resolved, and the transaction has been successfully processedWe've responded to your support ticket on 8/9/Please let us know if you have any additional questions or concerns

Hi Mr***, We wanted to reach out and let you know that resolving this SEPA issue is currently one of our top prioritiesWe can assure you that your funds are secureWe will reach out to you as soon as we have an updateThank you for your continued patience

Hello Mr [redacted] I am sorry for the delay in your buy on April 30thWe had a delay in our ACH buys that effected the payout dates for some of our customersLooking at your account, your buy has completed the funds were deposited into your Coinbase accountWe also responded to the email about your account in case [redacted] Here is what was said in that email: Hi there,Thank you for contacting Coinbase support.Due to extremely high purchase and deposit volume, we have been experiencing a delay of several days with ACH deposits and buy ordersAs a result, our estimated clearing date for your recent buy order or deposit was not accurate.Bank transfers normally take 3-business days to completeWe try and make that expected delivery estimate as accurate as possible, and are always looking to improve itRest assured that your transfer is safe and the funds should arrive within the next couple business days.We process bank payments using ACH transfersYou can find more information via our support [redacted] -Also note that Saturday and Sunday are not bank business days, so keep in mind that buy and sell orders, along with ACH bank deposits and withdrawals, do not process on the weekend and will also delay an order.We know that getting your funds quickly is extremely important to you, and we deeply apologize for this delay.Thanks for bearing with us as we grow with the digital currency community