Clayborne, Otis & Associates Real Estate

We have refunded the customer $20.00 that was debt from her account on 5/1/2017. Her maintenance was canceled effective 4/28/2017 being that it was so close to the end of the month the system didn't register the cancellation in time. The issues has been rectified and I have also attached all email threads. If you should have any questions and or concerns please feel free to contact me via email and or phone.  Thank You,  Vasty M[redacted] 
[redacted]

I have contacted the customer and we have agreed to cancel her maintenance contracts with no penalties or additional cost. We also offered the customer the maintenance visit scheduled for 5/1 but she declined.  If you should have any questions and or concerns please feel free to contact...

me.  Respectfully,  Vasty M[redacted] 
[redacted] 
[redacted]

Date: Fri, Feb 24, 2017 at 2:21 PMSubject: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>We refunded customer in full for her cancelation all cancelation fees were waived. Customer is aware. If you have any questions  or concerns please feel free to contact me via phone or...

email. Vasty M

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

Date: Tue, Mar 28, 2017 at 3:16 PMSubject: [redacted],...

[redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>We have replaced the motor for the system and the system is operable. Customer is happy with completed job and we can refund customer $200.00 out of good faith and customer satisfaction. If you should have any questions and or concerns please feel free to contact me via email or office line.  Thank you, Vasty M

[redacted],As I stated in my last response to you I am not sure what else we can help you with. We have fixed drywall that was not part of your agreement with us. We have done extra work and we have not billed you for it.  Cyprus air considers this matter closed at this time.Thank you,Indira G[redacted]General Managre

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have notified the company at least seven times that the property address is not where I receive mail.  In addition, I provided my correct mailing address as part of this complaint, which they ignored.They are deliberately being difficult and obstructive, which accurately describes their performance on all things.  For the eighth time, my correct mailing address is: P.O. Box [redacted], Merrifield, VA  [redacted].
Regards,
[redacted]

Date: Tue, Mar 28, 2017 at 3:18 PMSubject: 1196220 Harley, DianeTo: "[redacted]@myRevdex.com.org"...

<[redacted]@myRevdex.com.org>We have sent customer refund check of $190.00. Everything has been completed with this job customer is happy and system operable. If you should have any questions or concerns please feel free to give me a call or reach me via email. Thank you, Vasty M

Hello,The panels where order they where shipped to us wrong. Tsengel whom you spoke with today is contacting the manufacture to see if they can rush them. We truly apologize for this inconvenience. Please feel free to contact me.Indira G[redacted]General Manager[redacted]@indoorcomfort.com###-###-####

After speaking with [redacted] I have offered her the following discounts.To cancel her  maintenance agreement that was discounted at time of sale in the amount of $480.00 we will also be refunding the $40 monthly payment for said maintenance which totals to $150.00. [redacted]...

[redacted]  accept these terms but did state that she was not satisfied, I explained to her that during our Presidents Day sale the system we sold her was at the company cost so there was no profit. Our salesman did make a mistake in the pricing and she should have paid $6880 + taxes and accessories however we still wanted to honor the price that was quoted. I explained to her this is the best that Cyprus Air can do at this time.The refund will take place at 6/24/2016Thank you,Indira G[redacted]General Manager

Date: Fri, Feb 24, 2017 at 12:43 PMSubject: Complaint ID: [redacted] ([redacted])To: "[redacted]" <[redacted]>Everything with this customer has been completed and installed. I have called and left a message to follow up with customer on satisfaction with...

services. V/r, Vasty M

To whom it may concerns;We apologize for the inconvenience this has caused and we are going to [redacted] home today to replace the unit that's giving her trouble.Should you have any further questions or concerns please feel free to contact me.Indira G[redacted]General...

Manager[redacted]@indoorcomfort.com

Date: Thu, Jan 12, 2017 at 2:51 PMSubject: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>We provided a full refund to the customer when received the return of our equipment. She is closed and zero balanced account on our system. Thank you, Vasty M

Date: Thu, Jan 18, 2018 at 1:23 PMSubject: Complaint ID: 12550545To: "[redacted]" <[redacted]>We have completed install for Mr. & Mrs. [redacted] and have final inspection on the system with [redacted]. If you should have any questions and or concerns please feel free to give me a...

call or an email. Thank you, [redacted]

To whom it may concern;I have spoken to [redacted] we are sending the team out today to complete the installation of the liner. In addition to that I have given [redacted] extended warranties and one year free maintenance.Should you have any questions or concerns please feel free to contact...

me.Respectfully,Indira G[redacted] General Manager

Date: Thu, Jan 18, 2018 at 1:14 PMSubject: Complaint ID: [redacted]To: "[redacted]" <[redacted]>Mr. [redacted] purchased a logset in our showroom on 11/10/2017. The total of the log set he purchased was $2880.00 received a military discount of $280.00. Total plus taxes customer paid...

$2756.00. The total cost included permits, inspections, log set and installation. We completed the install on 11/17/2017. We also provided customer discounts out of good faith and for customer satisfaction totaling $325.00. After all discounts customer paid $2431.00. If you have any questions and or concerns please feel free to contact me via email and or phone.Thank you, [redacted]

[To assist us in bringing this matter...

to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  your company came out this morning and told us that they forgot to order the panels for the sides and bottom of the fireplaces.  Now it is going to take another month to order and get these panels.  I find this totally unacceptable.
Regards,
[redacted]

Date: Fri, Feb 24, 2017 at 2:22 PMSubject: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>We have been trying to get ahold of the customer and have no been successful. v/r Vasty M

Date: Mon, Jul 18, 2016 at 2:13 PMSubject: RE: [redacted]To: [redacted]...

[redacted] <[redacted]@myRevdex.com.org> [redacted], [redacted] issue has been resolved we have refunded $1275 by check on 6/24/2016 check #[redacted] They have been speaking with Vasty my operations manager. If you have any questions or concerns please feel free to contact me. Thank you, Indira G

to whom it may Concern,   As I stated in my previous response, the 1900.00 that was charged to her was for Freon and labor which is not covered under any warranty in the industry. This was also discussed with [redacted] by me at the time of our conversation. This system was installed 4 years ago and things like not changing the filter, keeping furniture in front of returns, and doing regular maintenance on the system could void the warranty with the manufacturer but I am not concerned about that at this time as I want to take care of the customer. I have also extended to her 2 years of free maintenance visits for 2017 and 2018 which is valued at 960.00 as we charge customers 480.00 per year to be on this maintenance plan. I also extended the labor warranty for the parts that were installed to 1 year from the 90 days that is standard.   All of these concessions were given due to the experience that [redacted] had received with our company and I feel are reasonable compensation for the issues [redacted] has had.   Indira G[redacted] General Manager