Clayborne, Otis & Associates Real Estate

Date: Fri, Jan 19, 2018 at 12:24 PMSubject: CASE ID: [redacted]To: "[email protected]" Hello this is Stavros from service department with Cyprus Air, I am emailing you in regards to this case id: [redacted]. Customer [redacted], was requesting a refund for a part he purchased and...

installed, [redacted] is out of town he will contact me when he gets back in town and we will resolve his issue with his refund, I will let you know what the final conclusion is with the refund for [redacted] after we get back in contact with him. The part we installed along with another part must be replaced in order for the customer to have an operating system. We don’t refund for work completed but since my technician failed to tell [redacted] that additional repairs might be needed we will go ahead and let this one get approved for a refund.

Date: Wed, Feb 14, 2018 at 3:32 PMSubject: RE: [redacted] Complaint ([redacted])To: [redacted],[redacted] disputed the $725 with her credit card company and let the charge back go thru instead of issuing a refund to her.We consider this matter closed please let me know if there is anything else you may need.CHARGEBACK REMOVED 12/5/17 $725.12/5/2017 2:25 PMRespectfully,Indira G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: (1) I commend the Cyprus Air Assistant Manager Stavros for negotiating a settlement of this claim with me.  (2) However, we only negotiated to this point.  I am awaiting follow-through actions from other business elements in Cyprus to reimburse me for this compliant.  Once that is settled, in accordance with the terms of our negotiation, I will return to this site to accept Cyprus' resolution and close this matter between us.  
Regards,
[redacted]

Good afternoon,They have done what they can to finish installing the fireplace we ordered, except the exact item ordered isn't allowed per product safety regulations.  So we ordered a fireplace that doesn't exist and currently don't have anything that we can use.  We wanted a modern fireplace with black crushed reflective glass in the middle of the insert.  It came with white crushed glass.  When we complained they put in black rounded rocks.  When we complained that that wasn't what we ordered (and it says so on the paperwork) they mailed us the black reflective crushed glass.  We finished trying to install it ourselves and the paperwork says very clearly to not use the black crushed reflective glass with our size/type of modern insert.  So we are stuck with a fireplace full of black crushed glass that we need to take out and we have to use the ugly round rocks which is not what we ordered.  What we ordered cannot exist.  We want a full refund for messing up our fireplace!  We are waiting to here from the Revdex.com before posting about their incompetence all over the internet.  I'm not sure how this company is still in business.  We've spent way too much of our time taking off work to watch them screw up every aspect of this project.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the ad placed in the [redacted] in the Home section page 5 on 10/01/2015, did not include any small print just stated that the cost of $464 was slashed to $230
I do not have a  scanner to attach a copy of the ad.
Regards,
[redacted]

I have reached out to the customer and have given him dates of completion. Unfortunately we do not keep any demo material and we are not able to return the stones we removed. Soon as the customer is ready for us to come out to complete labor on the customer provided tiles. If you should have any...

questions and or concerns please feel free to give me a call or send me an email. Thank you, Vasty M[redacted] Operations Manager ###-###-####

Hello, Please fine attached a copy of the AD stating the following " buy a maintenance agreement and pay $230"  Please understand it's $230 with a purchase of the maintenance agreement for a one time visit the cost is $464. Please feel free to contact me I will be more then happy to assist you.Thank you,Indira G[redacted] General Manager

To whom it concern;We are working with ** & [redacted] to resolve there concerns my operations and sales manager have been in touch with them as soon as we have a solution I will update you.Thank youIndira G[redacted]General Manager

Hello [redacted]I apologize for the in-connivance I have called you 2 times and left a voice mail. I have issued you a refund for $245, however I would still like to speak with you about the concern you have had.If you can please give me a call back at your earliest convenience.Thank you for...

your feedback,Indira G[redacted]@indoorcomfort.com###-###-#### Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But I would like to confirm that Ms. Vasty M[redacted] represents Cyprus Air because her email address is [redacted]@indoor.comfort.com.  I'm not sure what company this is because the company that I complained about is Cyprus Air.       Regards, [redacted]
Regards,
Valerie Steward

We have called and left a message for the customer to schedule the install team to go back out to complete the 1st phase of the install. We are to come out and install wall switch and schedule a close in with the county there after once close in has passed we will come back out and install the log...

set, reinstall the marble and start up the system and schedule the final inspection with the county. We will need a total of 4 days including county inspections to complete install. If you should have any questions and or concerns please feel free to contact me via email and or my direct line at the office. Respectfully, Vasty M[redacted]@indoorcomfort.com(O) [redacted]

[redacted]Please find the attachment the statement showing the Cyprus Air will be issuing you a credit for $800. When we gave you the large lump sum of a discount we took in to considerations all circumstances. My accounting department will be contacting you by Friday to let you know by when you should be receiving the credit. We apologize for the inconvenience if there is anything else I can do for you please feel free to contact me.Thank you,Indira G[redacted]General Manager

No problem that is where the check will be mailed to today. P.O. Box [redacted], Merrifield, VA  [redacted].Thank you,Indira

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom  it may concern:My apologize for the delay it took sometime to get the customer on the phone, we have refunded $89 service call fee back to the customer we gave her two options to go with.  Option one was to send a tech back out to re-diagnosed the system or...

refund back the $89 service call fee  back to customer.Customer choose to go with the refund.Thank you,Indira G[redacted]

Date: Wed, Sep 13, 2017 at 2:37 PMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]>We have gone out to Mr. [redacted] home on 8/8/2017 system was operational, informed the customer that we found a 25 amp fuse blown. Warranty for installed compressor is one...

year out of good faith and customer satisfaction we can warranty the compressor to 2 years.  Vasty M

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This resolution includes elimination of the $950. bill, reinstatement of services in the future  and upholding the warrantee for 15 years parts and labor along with an apology.  I accept this and appreciate the settlement.
Regards,
[redacted] (formerly **

Hello [redacted],I did receive your letter along with the check for $1764 I will honer that and waive the $840 for the gas line.I also did contact you and left a voice mail for you please contact me back should you have any questions or concerns.Thank you,Indira G[redacted]