Clayborne, Otis & Associates Real Estate

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We now consider all matters with your company closed.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Date: Fri, Mar 31, 2017 at 1:41 PMSubject: Complaint [redacted]To: [redacted]@myRevdex.com.orgDear [redacted],Attached you will find a photo of the incomplete work.  Also attached you will find my email correspondence promising to have workers come and fix the fireplace and complete the tile work on March 25th.Work was supposed to be completed on March 25th between 11:00 AM & 3:00 PM.  The workers did not showed up until 1:30 PM and finally installed the fireplace properly so that it does work.  No one ever showed up to complete the tile work as promised.  I have not heard anything back from Cyprus Air since that date.  Thus far I have had their workers in my home for hours at a time without the work being properly completed .  This has taken up an extensive amount of my personal time spent with workers in my home, communication with Cyprus Air by telephone and emails, as well as the same with your organization, American Express and research regarding possible litigation.Cyprus Air has continued to disregard my concerns about their failing to complete the work for which they were contracted on 12/04/2016 despite being paid in full $5,000.00.  Meanwhile I have also contacted American Express to contest the last installment paid on 03/03/2017 of $2,498.00.In order to have this dispute fully resolved I would like my contracted work to be completed with the next seven days and given a 2 year full service contract.If you could follow up with me at their earliest convenience regarding my complaint I would greatly appreciate it.Thank you,[redacted]/cellRegards,[redacted]

From: [redacted] <[redacted]>Date: Mon, Jan 29, 2018 at 4:54 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]Hello, I want to thank you for the quick response to my...

complaint. I will no longer need to pursue this complaint. My husband and I went to the Cyprus Air store on 1/27/18. We spoke to the manager, Peter, who resolved my issue. Peter sent a service man to my home on the same day, and the gas logs were connected, and is working well.  Again, I really appreciate the timely response from your organization.  Consumers need this service to confront poor business practices.

[To...

assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
The company informed me when the work was to be done I had to pay a fee of $1995.00 to have them install a part that was under warranty. I was then told the service to have the part is installed was under a one  year warranty and it had expired a month earlier. Then I was placed on hold after complaining and they gave me a price of $1200.00 to have the ac repaired. I was at their mercy because I was in the process of selling my home and had no other choice. I called and cancelled the warranty service since a new owner resides there. I don't think any customer should be held on a service  fee to have work done when their product is defective  I feel the funds should be reimbursed for customer satisfaction especially when I had to lose 4 days of work waiting for them to show up

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I had sent CA of the copy of the Purchase Order and CA claim that they didn’t have. As seen by the image CA WOULD NOT HONOR THE CONTRACT 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:THIS ISSUE WAS PREVIOUSLY REPORTED; BUSINESS *CLAIMED* TO HAVE SENT CHECK: DID NOT DO SO. Cyprus refuses to refund paid in advance funds for terminated periodic maintenance agreement. No service has been provided from these payments. Have contacted company directly three times to obtain refund, but they refuse to send back money they have provided no service or merchandise for. Service address is my home, [redacted], Fairfax, VA [redacted] (NO -- REPEAT NO -- MAIL TO THIS ADDRESS; USE THE [redacted] ADDRESS PREVIOUSLY PROVIDED).[redacted] Ste [redacted] Fairfax Virginia [redacted] Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  I have requested additional information from company.  I was told that I would have a response to my concerns by 11/4/2016.  I will respond again once I hear from them.
Regards,
[redacted]  [redacted]

To the Revdex.com: I have reviewed Cyprus Air's response in reference to complaint ID [redacted].  While it is not satisfactory to me, I will accept their offer of $450.00 because I have already invested months of my time with this business, and Ms. M[redacted] in particular, and I do not expect them to ever admit to the danger and incompetence of their installers.  I also find it interesting that in the process of responding to my complaint to the Revdex.com, Ms. M[redacted] had manufactured a new charge ($850 for reinstallation of the fireplace surround).  In seven months of dealing with over ten individuals at Cyprus Air, not one employee mentioned that my original contract would have included an $850 charge if the plan had been to reinstall my fireplace surround.  In fact, I have it in writing from at least two employees that reinstallation of the surround was part of my original contract. So am I satisfied with Ms. M[redacted]? NO! Do I think Cyprus Air is a reliable or trustworthy business? NO! Will I accept their offer of $450.00?  Yes.  They owe me two times that much, but I do not expect them to ever acknowledge that since they continue to fabricate new charges and new excuses.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory to me; however, I will not consider this complaint closed until after I have actually seen the refund on the credit card site which I will monitor daily.
Regards,
[redacted]

I contacted the customer moved up his pressure test to 3/9/2019 also got him scheduled for a finish the afternoon of 3/9/2017. I also informed customer that the permit was pulled back on February 16th. Everything has been straighten out and the customer will be completed before he leaves out of the...

country. If there is any questions and or concerns please feel free to give me a call or email. Thank you, Vasty M[redacted]Operations Manager ###-###-####[redacted].com

We have tired to reach out to customer to inform of a refund. Out of good faith we will refund the customer the service call of $89.00. However please be advised that we monitor all of our service techs tickets and the calls where they are at. We looked further into this matter and our tech was at...

the customers house over 45 min. If customer should have any further concerns or questions please feel free to reach me directly.Vasty M[redacted] Operations Manager [redacted]

[redacted],Thank you for contacting us in reference  to the panels is was our pleasure to speak you. We apologize for the delay in reference to manufacture shipping.  We look forward to seeing you tomorrow. Thank you again,Indira G[redacted]General Manager

Dear Mr. [redacted],  We would like to thank you for the opportunity to resolve  Mrs. [redacted] complaint. Customer service is our number one priority and insuring that all of our customers are satisfied with any services we may provide.  I would like to apologies for any...

inconveniences or miscommunication that may have occurred. We are sadden to lose such a long time customer and thank Mrs. [redacted] for her business. Mrs. [redacted] enrolled in a maintenance contract with us on 10/1/2013 for $18.80 per month. On 10/1/2016 we re-enrolled her at $14.92 per month. We have cancelled her maintenance contract and have processed a refund of $14.92. The customer should see a credit in her account (depending on the bank) in 48-72 hours. Please feel free to contact me with any further questions or concerns. Thank You for your time.

Date: Mon, Mar 27, 2017 at 12:56 PMSubject: [redacted]To: "[redacted]" <[redacted]>Mr. [redacted],Customer called In to get an estimate on a new system on 11/9/2016. Our comfort advisor went out to his home on 11/13/2016 and quoted the customer two prices. Customer said...

he just wanted us to replace the compressor which we advised against but he wanted a quote which was $2950.00 cash price. We also quoted him for a new outdoor unit of $4607 cash.  Customer decided to just replace the compressor and signed a contract on 11/15/2016. We went out on 11/16/2016 and replaced the compressor installed a filter dryer, vacuumed the lines. Heat pump was working and operable when we left. Our Tech noticed that the compressor had been replace before and again recommended for him to replace his heat pump and air handler. On 12/1/2016 customer called in stating that his compressor was making noise and we scheduled to go out on 12/8/2016. Our tech went out to customer’s home on 12/8/2016 tech found bad reversing valve on the outdoor unit. We recommended to the customer that he should replace his whole outdoor unit. Informed him if the reversing valve is replaced the TXV on the outdoor unit and filter dryer will need to be replaced also. Customer signed off on all of our tickets and we did install a new compressor. We will be happy to replace the entire outdoor unit for the customer and credit the compressor towards the new outdoor unit purchase. However we will not be unable to refund the customer for a part we installed and did labor for. I have attached all the tickets along with the estimate and the signed contract. We have attempted to speak with customer in regards to concerns and resolution and haven’t been successful. If you should have any questions and or concerns please feel free to give us a call or send an email. v/r,  Vasty M

Date: Tue, Feb 7, 2017 at 10:56 AMSubject: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>We have offered customer out of good faith a refund of $200.00 due to the claim of our team damaging her furniture. Vasty M

Customer Service Manager will be contacting Mr. [redacted] to go over concerns and resolution. If you should have any questions and or concerns please feel free to contact me.  V/r Vasty M[redacted] Operations Manager ###-###-####

To Whom it may concerns,I spoke with [redacted] and I explained to her that she only has a parts warranty with us on the outdoor unit and coil that we installed in 2012. In addition to that I explained to her that no company or manufacture covers Freon under warranty.The $1900 charge is for...

labor and Freon. The part is under warranty and I have explained this to [redacted]. We have also replaced parts on the system that we have not installed. The defrost board that was replaced on the indoor unit that we did not install and that there should have been a charge of $980, however we did not charge her for that or for the contactor that we installed that should have been $280.00. We are installing her a new compressor today for the 2nd time and she is not paying anything for that since she pre paid back in June when we first installed it.I have also waived a bill for her that she was charged $200, given her 1 year labor warranty on the compressor only (which is only suppose to be 90 days) and in addition to all above I have given her spring of 2017 and 2018 a free maintenance on her outdoor unit.I understand that [redacted] has been disappointed with Cyprus Air. This is one of the reasons I have gone above and beyond to make sure that she is taken care.Should you have any questions or concerns please feel free to contact me.General Manager,Indira G[redacted]

To Whom It May Concern:Our customer service manager Rhonda has spoken to [redacted] we are issuing a $100 refund back to [redacted], we have explained the warranties to [redacted] and he understands what's covered going forward.If any additional assistance is needed please feel free to contact...

me.Indira G[redacted]General Manager###-###-####[redacted]@indoorcomfort.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I have not received a copy of the contract as stated by company representative.There were two rebates at the time I purchased which were combinable.  One was in amount of $1000 from the manufacturer which the Company (Cyprus) deducted from the sales price as an instant rebate.  The other rebate was an energy efficiency rebate from [redacted] which under those program rules needed to be filed by Cyprus as the [redacted] approved contractor.  Cyprus did not want to instantly apply that $1250 rebate because they said it took too long for them to get the check and that they would submit the rebate for me to get the rebate payment from [redacted].  Unfortunately, the [redacted] rebate program requires the contractor to submit the paperwork.  The customer cannot do it.  So, in good faith, I relied on Cyprus to submit the rebate paperwork to [redacted] with the rebate to be sent to me.  I have not received the rebate check from [redacted].  Since, the program requires the contractor to submit the paperwork, I cannot contact [redacted] to find out what happened.  Cyprus cannot even tell me that they did submit the paperwork.  Again, only the contractor can submit the paperwork to [redacted], not the customer.  In good faith, I trusted that that would happen.The rebate program is still in existence, so a possible resolution would if Cyprus is willing to file the rebate paperwork and follow through that it happens so that I get the rebate.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]