Clayborne, Otis & Associates Real Estate

We have called and left a message for the customer to schedule the install team to go back out to complete the 1st phase of the installWe are to come out and install wall switch and schedule a close in with the county there after once close in has passed we will come back out and install the log set, reinstall the marble and start up the system and schedule the final inspection with the countyWe will need a total of days including county inspections to complete installIf you should have any questions and or concerns please feel free to contact me via email and or my direct line at the officeRespectfully, Vasty M [redacted] ***@indoorcomfort.com(O) [redacted]

] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We now consider all matters with your company closed Regards, [redacted] ***

I have reached out to the customer and have given him dates of completionUnfortunately we do not keep any demo material and we are not able to return the stones we removedSoon as the customer is ready for us to come out to complete labor on the customer provided tilesIf you should have any questions and or concerns please feel free to give me a call or send me an emailThank you, Vasty M [redacted] Operations Manager ###-###-####

Date: Thu, Jan 18, at 1:PMSubject: Complaint ID: [redacted] To: " [redacted] " < [redacted] >Mr [redacted] purchased a logset in our showroom on 11/10/The total of the log set he purchased was $received a military discount of $Total plus taxes customer paid $The total cost included permits, inspections, log set and installationWe completed the install on 11/17/We also provided customer discounts out of good faith and for customer satisfaction totaling $After all discounts customer paid $If you have any questions and or concerns please feel free to contact me via email and or phone.Thank you, [redacted] *

Hello [redacted] ***,I did receive your letter along with the check for $I will honer that and waive the $for the gas line.I also did contact you and left a voice mail for you please contact me back should you have any questions or concerns.Thank you,Indira G [redacted]

Date: Wed, Jan 17, at 12:PMSubject: ID [redacted] To: " [redacted] " < [redacted] >CASE ID: [redacted] CUSTOMER: [redacted] ***Customer had conflicting issues with his contract information about warrantyHe provided us documents stating warranty years labor from Cyprus Air, We installed it in I was not able to get the contract documents on my end here at Cyprus Air due to us switching our database in 2013, so we will honor the documents the customer has provided usThe documents should state that with negligence of maintenance the warranties are voidedBut I have been unable to pull the documents and counter the customers claims

[redacted] ***,Thank you for contacting us in reference to the panels is was our pleasure to speak youWe apologize for the delay in reference to manufacture shipping We look forward to seeing you tomorrowThank you again,Indira G [redacted] General Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me; however, I will not consider this complaint closed until after I have actually seen the refund on the credit card site which I will monitor daily Regards, [redacted] ***

From: [redacted] < [redacted] >Date: Mon, Jan 29, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] Hello, I want to thank you for the quick response to my complaintI will no longer need to pursue this complaintMy husband and I went to the Cyprus Air store on 1/27/We spoke to the manager, Peter, who resolved my issuePeter sent a service man to my home on the same day, and the gas logs were connected, and is working well Again, I really appreciate the timely response from your organization Consumers need this service to confront poor business practices

Date: Thu, Jan 18, at 1:PMSubject: Complaint ID: 12550545To: " [redacted] " < [redacted] >We have completed install for Mr& Mrs [redacted] and have final inspection on the system with ***If you should have any questions and or concerns please feel free to give me a call or an emailThank you, [redacted] *

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This resolution includes elimination of the $bill, reinstatement of services in the future and upholding the warrantee for years parts and labor along with an apology I accept this and appreciate the settlement Regards, [redacted] (formerly **

[redacted] ,As I stated in my last response to you I am not sure what else we can help you withWe have fixed drywall that was not part of your agreement with usWe have done extra work and we have not billed you for it Cyprus air considers this matter closed at this time.Thank you,Indira G [redacted] General Managre

To Whom it may concerns,I spoke with [redacted] and I explained to her that she only has a parts warranty with us on the outdoor unit and coil that we installed in In addition to that I explained to her that no company or manufacture covers Freon under warranty.The $charge is for labor and FreonThe part is under warranty and I have explained this to [redacted] ***We have also replaced parts on the system that we have not installedThe defrost board that was replaced on the indoor unit that we did not install and that there should have been a charge of $980, however we did not charge her for that or for the contactor that we installed that should have been $We are installing her a new compressor today for the 2nd time and she is not paying anything for that since she pre paid back in June when we first installed it.I have also waived a bill for her that she was charged $200, given her year labor warranty on the compressor only (which is only suppose to be days) and in addition to all above I have given her spring of and a free maintenance on her outdoor unit.I understand that [redacted] has been disappointed with Cyprus AirThis is one of the reasons I have gone above and beyond to make sure that she is taken care.Should you have any questions or concerns please feel free to contact me.General Manager,Indira G [redacted]

I have contacted the customer and we have agreed to cancel her maintenance contracts with no penalties or additional costWe also offered the customer the maintenance visit scheduled for 5/but she declined If you should have any questions and or concerns please feel free to contact me Respectfully, Vasty M [redacted] [redacted] [redacted]

Mr.David H KlausWe apologize for the inconvenienceWe have been trying to contact you in reference to this issue You submitted a request to have your maintenance contract cancelled on July 6th after the last paymentYour first payment was June of and it is stated in the terms and conditions that the contract automatically renews every yearAlong with this letter I have attached a copy of your terms and conditions which state that no partial payments will be refunded, however I have put a free visit on your account that you may use at anytimeYour contract will be cancelled effective 8/1/you will not bill for the month of 8/1/Please let me know if you have any other questions or concernsWe are willing to work with you to resolve this issue.Thank you again for your timeIndira G [redacted] General Manager

Hello [redacted] I apologize for the in-connivance I have called you times and left a voice mailI have issued you a refund for $245, however I would still like to speak with you about the concern you have had.If you can please give me a call back at your earliest convenience.Thank you for your feedback,Indira G [redacted] @indoorcomfort.com###-###-#### Office

Date: Tue, Mar 28, at 3:PMSubject: Harley, DianeTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>We have sent customer refund check of $Everything has been completed with this job customer is happy and system operableIf you should have any questions or concerns please feel free to give me a call or reach me via emailThank you, Vasty M

We have refunded the customer $that was debt from her account on 5/1/Her maintenance was canceled effective 4/28/being that it was so close to the end of the month the system didn't register the cancellation in timeThe issues has been rectified and I have also attached all email threadsIf you should have any questions and or concerns please feel free to contact me via email and or phone Thank You, Vasty M [redacted] [redacted] [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: (1) I commend the Cyprus Air Assistant Manager Stavros for negotiating a settlement of this claim with me (2) However, we only negotiated to this point I am awaiting follow-through actions from other business elements in Cyprus to reimburse me for this compliant Once that is settled, in accordance with the terms of our negotiation, I will return to this site to accept Cyprus' resolution and close this matter between us Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Cyprus has had three tries to get this unit working correctly Photo shows how home unit operates at highest level compared to unit in the Rockville store at the highest level There is an obvious difference between their display unit and the unit in my home Why do they think their field manager can do any better than the technicians they have already sent? I want them to pull out their stuff and give me a refund Regards, [redacted]