Clayborne, Otis & Associates Real Estate

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:THIS ISSUE WAS PREVIOUSLY REPORTED; BUSINESS *CLAIMED [redacted] TO HAVE SENT CHECK: DID NOT DO SOCyprus refuses to refund paid in advance funds for terminated periodic maintenance agreementNo service has been provided from these paymentsHave contacted company directly three times to obtain refund, but they refuse to send back money they have provided no service or merchandise forService address is my home, [redacted] **, Fairfax, VA [redacted] (NO -- REPEAT NO -- MAIL TO THIS ADDRESS; USE THE [redacted] ADDRESS PREVIOUSLY PROVIDED)[redacted] Ste *** Fairfax Virginia *** Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have notified the company at least seven times that the property address is not where I receive mail In addition, I provided my correct mailing address as part of this complaint, which they ignored.They are deliberately being difficult and obstructive, which accurately describes their performance on all things For the eighth time, my correct mailing address is: P.OBox ***, Merrifield, VA *** Regards, [redacted] ***

Date: Fri, Feb 17, at 1:PMSubject: [redacted] , ***To: " [redacted] " < [redacted] >We have completed work for Mr [redacted] and canceled his maintenance at no penaltiesIf you should have any questions or concerns please feel free to contactThank you, Vasty M

Date: Wed, Feb 14, at 3:PMSubject: RE: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] , [redacted] disputed the $with her credit card company and let the charge back go thru instead of issuing a refund to her.We consider this matter closed please let me know if there is anything else you may need.CHARGEBACK REMOVED 12/5/$725.12/5/2:PMRespectfully,Indira G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: your company came out this morning and told us that they forgot to order the panels for the sides and bottom of the fireplaces Now it is going to take another month to order and get these panels I find this totally unacceptable Regards, [redacted] ***

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] This resolution is satisfactory to me and I have received their partial refundHowever I do not "walk away a satisfied customer." In fact the opposite is true Regards, [redacted]

to whom it may Concern, As I stated in my previous response, the 1900.00 that was charged to her was for Freon and labor which is not covered under any warranty in the industry. This was also discussed with [redacted] by me at the time of our conversation. This system was installed 4 years ago and things like not changing the filter, keeping furniture in front of returns, and doing regular maintenance on the system could void the warranty with the manufacturer but I am not concerned about that at this time as I want to take care of the customer. I have also extended to her 2 years of free maintenance visits for 2017 and 2018 which is valued at 960.00 as we charge customers 480.00 per year to be on this maintenance plan. I also extended the labor warranty for the parts that were installed to 1 year from the 90 days that is standard. All of these concessions were given due to the experience that [redacted] had received with our company and I feel are reasonable compensation for the issues [redacted] has had. Indira G [redacted] General Manager

To whom it may concern;I have spoken to [redacted] we are sending the team out today to complete the installation of the linerIn addition to that I have given [redacted] extended warranties and one year free maintenance.Should you have any questions or concerns please feel free to contact me.Respectfully,Indira G [redacted] General Manager

Date: Fri, Feb 24, at 2:PMSubject: [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>We have been trying to get ahold of the customer and have no been successfulv/r Vasty M

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Date: Fri, Mar 31, at 1:PMSubject: Complaint [redacted] To: [redacted] @myRevdex.com.orgDear [redacted] ,Attached you will find a photo of the incomplete work Also attached you will find my email correspondence promising to have workers come and fix the fireplace and complete the tile work on March 25th.Work was supposed to be completed on March 25th between 11:AM & 3:PM The workers did not showed up until 1:PM and finally installed the fireplace properly so that it does work No one ever showed up to complete the tile work as promised I have not heard anything back from Cyprus Air since that date Thus far I have had their workers in my home for hours at a time without the work being properly completed This has taken up an extensive amount of my personal time spent with workers in my home, communication with Cyprus Air by telephone and emails, as well as the same with your organization, American Express and research regarding possible litigation.Cyprus Air has continued to disregard my concerns about their failing to complete the work for which they were contracted on 12/04/despite being paid in full $5, Meanwhile I have also contacted American Express to contest the last installment paid on 03/03/of $2,498.00.In order to have this dispute fully resolved I would like my contracted work to be completed with the next seven days and given a year full service contract.If you could follow up with me at their earliest convenience regarding my complaint I would greatly appreciate it.Thank you, [redacted] ***/cellRegards, [redacted]

To whom it may concern:My apologize for the delay it took sometime to get the customer on the phone, we have refunded $service call fee back to the customer we gave her two options to go with Option one was to send a tech back out to re-diagnosed the system or refund back the $service call fee back to customer.Customer choose to go with the refund.Thank you,Indira G [redacted]

Date: Wed, Sep 13, at 2:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] >We have gone out to Mr [redacted] home on 8/8/system was operational, informed the customer that we found a amp fuse blownWarranty for installed compressor is one year out of good faith and customer satisfaction we can warranty the compressor to years Vasty M

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I have not received a copy of the contract as stated by company representative.There were two rebates at the time I purchased which were combinable One was in amount of $from the manufacturer which the Company (Cyprus) deducted from the sales price as an instant rebate The other rebate was an energy efficiency rebate from [redacted] which under those program rules needed to be filed by Cyprus as the [redacted] approved contractor Cyprus did not want to instantly apply that $rebate because they said it took too long for them to get the check and that they would submit the rebate for me to get the rebate payment from *** Unfortunately, the [redacted] rebate program requires the contractor to submit the paperwork The customer cannot do it So, in good faith, I relied on Cyprus to submit the rebate paperwork to [redacted] with the rebate to be sent to me I have not received the rebate check from *** Since, the program requires the contractor to submit the paperwork, I cannot contact [redacted] to find out what happened Cyprus cannot even tell me that they did submit the paperwork Again, only the contractor can submit the paperwork to ***, not the customer In good faith, I trusted that that would happen.The rebate program is still in existence, so a possible resolution would if Cyprus is willing to file the rebate paperwork and follow through that it happens so that I get the rebate.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut I would like to confirm that MsVasty M [redacted] represents Cyprus Air because her email address is ***@indoor.comfort.com I'm not sure what company this is because the company that I complained about is Cyprus Air Regards, [redacted] Regards, Valerie Steward

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Customer Service Manager will be contacting Mr [redacted] to go over concerns and resolutionIf you should have any questions and or concerns please feel free to contact me V/r Vasty M [redacted] Operations Manager ###-###-####

Date: Fri, Jan 19, at 12:PMSubject: CASE ID: [redacted] To: "[email protected]" Hello this is Stavros from service department with Cyprus Air, I am emailing you in regards to this case id: [redacted] Customer [redacted] , was requesting a refund for a part he purchased and installed, [redacted] is out of town he will contact me when he gets back in town and we will resolve his issue with his refund, I will let you know what the final conclusion is with the refund for [redacted] after we get back in contact with himThe part we installed along with another part must be replaced in order for the customer to have an operating systemWe don’t refund for work completed but since my technician failed to tell [redacted] that additional repairs might be needed we will go ahead and let this one get approved for a refund

Good Afternoon *** *** ***, First and foremost thank you for the opportunity to respond to *** ***'s concernsWe apologies for any inconvenience that this process might have caused the customerFor customer service we will issue a refund of $to *** ***Per the
agreement the $included in the $refund is for the contractor to fix the stuccoThe refund will be processed today (2/16/18)We hope that this will resolve the matter to *** ***'s satisfactionThank you for your time and please reach out to me if any further assistance is needed. Thank You,Indesa

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** The work is complete but I'm not happy with how long it took the bad customer service and poor workers ability to get the job done!