Clayborne, Otis & Associates Real Estate

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** From: *** *** *.Date: Mon, Sep 12, at 2:PMSubject: complaint #***To: "[email protected]" God morning, I receive your e-mail this morning advising that my complaint has been closed because I did not respond to the company offer . I got an answer from (Revdex.com) on 9/saying that Cyprus had refunded my $service fee. At that time I did not respond, because that was not accurate. Only after I called and said I would not respond before it was refunded, and I had been given within days to do so The same person MrsIndira G*** said they did not say it was already refunded However, since I did not know what to do, I was waiting to receive the refund back, which was refunded on 9/9/2016. Thanks for your assistance with this matter

Date: Fri, Feb 2, at 9:AMSubject: Re: *** *** Complaint (***)To: *** *** Dear *** ***,ID: ***I have been calling and leaving messages on all contact information to resolve customers issue, Customer still has a balance on their
contract/account and we just need them to pay the balance so we can do service for themI will continue to try and reach out to them so we can take care of their balance and once that is done we will be able to get them scheduled for an appointment. Stavros P

We have been trying to contact customer and go over her concerns and haven't been successfulIf you should have any questions and or concerns please give me a callVasty M*** Operations Manager ***###-###-####

We have spoken to Ms*** we are processing a refund of
$for all the inconvenience, we are also crediting $for the maintenance that was charge before the system was installed and we are extending the labor to a total of years instead of the year warrantyIf you should have any questions and or concerns please feel free to give me a call or reach me via emailThank you, Vasty M*** Operations Manager ###-###-####***

Date: Tue, Dec 5, at 10:AMSubject: CID: ***To: "***@myRevdex.com.org" , "***@myRevdex.com.org" Good Morning, I wanted to informed you that the complaint for *** *** has been addressed and issuedCustomer received
compensation for the vet bill our lawyers reached out to customer and resolved this issueShould you have any questions and or concerns please feel free to give me a call. Thank you, Vasty M

We have contacted Mr*** and he will be getting refunded for the cancellation of his gas fireplace minus the service feeHis refund will be processed today and show up on his end in 7-business daysIf you should have any questions and or concerns please feel free to contact meThank
you, Vasty M*** Operations Manager ###-###-####***

We have contacted *** *** and went out to her home on 10/5/to repair her preexisting condition with the pipeBecause it was a preexisting condition and it was not part of her job scope in her contract there was a fee of $originally the cost of repair is $but out of good faith
and customer service we discounted the repair to $that is a $discount, we did the repair below at costIf you should have any questions and or concerns please feel free to reach me via email and or phone. Thank you, Vasty M

I spoke to customer and we have added an additional year of maintenance at no additional cost, also refunded customer $due to the inconvenience of scheduling issuesI have also scheduled customer for completion 3/4/If you should have any questions or concerns please feel to contact me
via email or phone. Vasty M*** Operations Manager ###-###-####

*** *** Thank you for your email and I hope you are feeling betterI have attached your contract to this email as a pdfIf you take a look you received the carrier rebate in the "Presidential Deal Discount" we put the utility rebate in the "Rebate" sectionLike discussed on the phone we do instant rebates for our customer I will be happy to honor the additional $If you should have any questions and or concerns please feel free to reach me via email and or phoneThank you, Vasty M***

*** ***,It was my pleasure speaking with youShould you have any further questions or concerns please feel free to contact me.Thank you,Indira G***General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, its dissatisfactory that I had to go through great lengths to get them to DO THEIR JOB In addition to being made to feel like a second class customer, this brought me many frustrations, some of which were misguidedI want to apologize to Vasti for the heated exchange during these eventsIts never my intention to lose my cool but when your spending close to $10,on a project, I would like to be kept in the loop even if things aren't going smoothly.
Regards,
*** ***

We apologize for the inconvenience we have refunded the money that was charged for the part and your warranty has been honored.should you have any questions or concerns please feel free to contact us.Thank you,Indira G*** General Manager

To whom it may concern,I have spoken to *** *** and went over his concerns with him in reference to his purchase with usThe customer has pushed dates back due to him wanting to make sure he had the funds to complete the projectThat's why we are finishing the project now.I
explained to him as well why there was a mistake with the over charge for $which we have refunded back to customer few months agoWe do have proper procedures in place to take care of this but since his account is still open with us it has not made it to our accounting department that's why customer caught it before we did In addition to customer contract I approved additional discounts only charging customer $flat fee for gas line.We are scheduled to return to customers home on 8/25/to complete the installation, after this customer will be ready for final inspection.I understand that there has been some misunderstanding but at this point we have taken the proper measures to make sure this project is completed.Should there be any further concerns please feel free to reach me.General Manager Indira G***

*** ***,Per the conversation we had on 7/at 12:with yourself, me and Gordon, We determined that we will be looking into the options that you want up to and including refunding you the full amount of the saleUnfortunately, we do not keep the old systems so we would not be able to replace
the unit that you originally hadThat being said, I have come up with a couple options for you in order for you to get the new system you were promisedGordon attempted to contact you on 7/at 12:and left you a voice mail in order for him and myself to give you these options.We want to be able to retain you as a customer and want to fix these issues to the best of our ability and to try to restore some of the original faith you had in us at the beginning of this projectI look forward to speaking to you soon,Indira G***General Manager

Date: Wed, Mar 14, at 3:PMSubject: ID# ***To: "***@myRevdex.com.org" This is regards to ID# ***, I spoke with *** *** today, he confirmed with me that he has received the refund from us of $I also asked him if there was anything else we could do for him, he told me he is fine and didn't need anything else. Stavros P

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

There was a error when processing *** *** contract we have refunded both her deposit and balance without cancellation penaltiesWe apologize for the inconvenience and offered customer a discount for her troubles but she declinedCustomer has been refunded in fullIf you should have any
questions and or concerns please feel free to contact me via email or phone. v/r, Vasty M*** Operations Manager ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and spoke to the General Manager. I have accepted the company's offer to provide the free granite and installation around my fireplace. The company also agreed they would repair the brick in front of my house that needs touching up as a result of the gas line installation and they also agreed to touch up the paint on the cabinets they built around the fireplace. I wanted to say that everyone that I have dealt with at Cypress Air has been pleasant and courteous. The workers that came to my house were always hard working and did their best to complete their tasks. As a customer I was very frustrated with the length of time it took to install the fireplace, but once upper management became aware of my situation they did everything they could to remedy the situation and make sure that I was a satisfied customer, which I do appreciate.
Regards,
*** ***

Our Apologizes due to the transition when we got a new software everything didn't transfer and we did wave the service call*** *** account is correct and in good standingIf you should have any questions and or concerns please email me or call me at the office Thank you, Vasty
M***@indoorcomfort.com

To whom it may concern;My apologize for the delay, the refund has been issued today in the amount of $2090.If you have any questions or concerns please feel free to contact me.Indira G***General Manager***@indoorcomfort.comoffice ***