City Furniture

Terrible don't ever expect your delivery to get to your place on time! I live in a condo with elevator restrictions which means when I purchase a piece of furniture city actually calls my building to confirm my delivery time! What a crock of crap today will be the second time these people have screwed up my delivery time and they try to blame it on some garbage that the system routed the truck wrong..come on twice now! Bologna no the problem is they load the truck to there convienience I'm assuming starting out west for deliveries which is where the warehouse is then working there way towards the beach period! Terrible business practice if city doesn't come to the beach until the evening then don't confirm a morning delivery period which they want to charge you a delivery fee for furniture being delivered at there convenience and not the customer!

They sent me wrong size mattress and REFUSE to allow me to select the correct one and I have had nothing but good purchases and good things to say about Ashley/City until now Product_Or_Service: Invoice XXXXXX

Beware: FRAUDULENT SALES PRACTICES! The management at this specific store will say ANYTHING to make a sale, including lying about deliveries and giving guarantees they cannot or will not keep My daughter is moving out of state to begin a new job and had a very specific delivery window in which she could accept delivery of furniture between the date she arrive and before starting work She and my wife were promised by the Ashley Furniture managers that there would be no issue getting the delivery in another state on the dates she requested (purchase made April 19, delivery window June 9-12) They lied Not only did they lie about that, they never even informed the delivery company of the very specific delivery datesafter assuring that they would do so Four times we have told them to cancel the order and we requested a full refund So far they have delayed and stalled and have yet to cancel the order They are trying to delay this to the point where we can no longer

REALLY DECEIVING BUSINESS PRACTICESTHEY LIE TO THEIR CUSTOMERS TO MAKE A SALE AND THEY DON'T CARE THAT THEY DON'T FOLLOW THROUGH WITH WHAT THEY PROMISEDTHEY LIED TO US TO MAKE A SALE BY SAYING THAT IF WE PURCHASED THE ITEMS WE WOULD MAKE SURE TO SECURE OUR FURNITURE AND WHEN IT WAS TIME FOR DELIVERY THEY TOLD US THAT WE WOULD NOT RECEIVE THE FURNITURE FOR ANOTHER MONTH AS IT WAS OUT OF STOCKTHEY DID NOT EVEN APOLOGIZE FOR LYING TO USE AND BASICALLY SAID WE HAD TO DEAL WITH ITTHEY ARE MAJOR SCAMMERS AND SHOULD NOT EVEN BE IN BUSINESS AS THEY SCAM PEOPLE INTO BUTING FROM THEMTHE WARRANTY IS ALSO A LIE AS THEY DO NOT COVER ANYTHING AND SELL IT TO YOU LIKE LIKE IT IS THE BEST THINGDO NOT BUY FORM THEM!!

I purchased a $600+ jute rug in February When the rug came, they took it out of the plastic and rolled it outAlthough it looked fine, it had a very strong mildew smellAt that time I was told that it was due to the plastic it was wrapped in and that it would take time to air out, at least 30-daysSince then, the smell has gotten considerably worse to the point of severe headaches and allergies associated with the smellI've spoken with the local store a few times and they have been extremely rude to me, telling me that odor issues aren't covered and there's nothing they can doI also have s call into Consumer Affairs at this timeI had a professional company come out to give me their opinion and they told me that they believe it is dry rottedI am happy to open my home up for inspection to show how the rug has been cared for; it has been in a very clean environment where the air is coolI don't think this is fair given this rug is only months old Product_Or_Servic

I purchased a reclining sofa in December When delivered it was damagedSet up appointment to pick up and delivery new oneThey Cancelled 4X Purchased 12/2/16, delivered 12/5/16, called and report it was damaged, broken leg, tear in arm and several stainsCity Furniture set up four different dates to pick up damaged sofa and replaceLast date being 3/6/Didn't show or call, last three times they said it was on back order needed to rescheduleI paid in full for this damaged sofa and would like a refund Invoice #XXXXXX/ Invoice date 12/2/ MasterCard payment ending in for $1,on 12/2/ Contacted Customer service on delivery date 12/5/to let them know sofa was damaged I emailed photos and they said they would replace couldn't be fixed First appointment was 1/2/cancelled on back order Second appointment was set for 1/23/17, cancelled that day on back order still Third appointment on 2/8/called day before and said still on back orde

City Furniture is a legit bad business. With their bad sales pitch and poor customer service, they pride themselves in ripping people off. I bought a dresser and bed set spend about 1700$. Item was delivered twice damaged.(looked like it can from a thrift store) How does this happen twice. Store Manager assured me that these things can happen! Twice!! Full of excuses that are unexceptable! Had to fight to return the dresser and they are charging me a restocking fee of 60$ for something they brought broken! Really. ... I will never purchase another item from them again!

Multiple times has this company gave me a delivery date and multiple times has called and told me the item is on backorder Started 8/11/when I went into city furniture to pick a desk and a chair outThey gave me a delivery date that same week received a call that the desk and chair were back ordered so they gave me another date in august so than when we got to that week they gave me another called stating it wasnt avaliable until october I told her thats too long a wait I need to cancel she said she would get the process started never recieved any type of email that it was cancelled so I called again the new person stated it was never cancelled scheduled to be delivered september but I never approved that so then she stated well we can pick a date to get it delivered or cancel it I stated since we were so close to that september it would be fine and I would accept the deliverySeptember came around the delivery date and the delivery truck finally came after receiving

We purchased a set of bar stools that keep breaking after multiple repairs, the company does not want to refund us for the broken stools On February 18, we purchased wooden/leather bar stoolsNot long (maybe a weeks) after we had them delivered, the support beams between the legs of the chairs came looseWe had a woman who was a few months pregnant fall due to this issueWhen we called they offered to send someone out to fix the chairs so we had them come to make the repairLess than one week later, we had the same thing happen where the glue came undone and the support beams broke and the chair fell with someone on itWe asked for it to be fixed and secured with something sturdier but it was not possible according to the warranty departmentNobody is willing to do anything to help with the situation and due to the fact that we had people fall to the hard floor tiles in our home, we absolutely could not risk being sued over the poor quality of craftsmanship of these c

I was sold a product that they do not have in stock to sell I went to the Sunrise location and the salesman showed me a sectional, bonded leatherI was very specific that I wanted bonded leather not microfiber since I have cats and I had to be cleaning the couch all the time with the microfiber I hadI was there with my daughter that is yrs old and we both sat on the couch and yes it was bonded leather not microfiberI went through financing because I was also buying a dining setMy credit was checked and approved and I went through with the purchase on 4/Yesterday 4/I went on line to check the measurements on the couch and when I typed the item number on the invoice a microfiber sectional came upI sent email to the salesman asking him to correct the invoiceHe calls me and tells me that I was wrong that the couch I saw was a new type of microfiber and that they do not carry the couch in bonded leatherMy daughter and I sat on the couch, it was not microfiberI was

I have bought several pieces spending thousands of dollars I asked after days that I was not happy with chairs and basically they ( [redacted] at Headquarters Hiatus Rd Tamarac, FL 33321-6406) told me to eat it, handle it!!! I will continue to give bad reviewsThey lied to me that I had time to change my mind

I had three different issues with this company that I truly believed were handled unprofessionally and with little care or concern for the customer On 06/23/I purchases a dining room table from City furniture invoice # XXXXXX Because of their strict no return policy, I decided not purchase the China cabinet until I received the table to make sure that everything fit I paid the delivery charge to make sure everything ran smoothly The following day the table was delivered with a defect I told the delivery men to take it back They said no since they can damage it more that they would prefer to call customer service and have someone come fix it in our home When I spoke to customer service they offered me $to keep it as is I said no, I wanted a functional table They said that they would call me when a repair person could come out I received a call 0n 06/28/18, days later letting me know that they could only come on the 12th I said that was unacceptable They

Bed advertised and sold as available but never delivered and installed as promised On July 6th I was supposed to receive a bed delivery from City FurnitureOne bed was delivered correctly while the 2nd bed was incompleteThe drivers just left a headboard with no rails or bed platformWhen I bought the bed online, it indicated the beds were on stockCity Furniture then told me (7/6/17) the beds were not in stock and I needed to wait until 8/31/to receive the rest of the bedOn 8/30/I checked the delivery window and it said between 8:46am-10:46amI had to pay someone $to stay all day waiting for the bedAt 4:20pm is when the drivers arrived and they again indicated the bed had missing parts and they took all again but the headboard and leftWhen I called the company they said they can't refund me until they pick up the headboardI explained to them I can't miss more days at work and I could leave the headboard outside and they said no (Paula employee number

Delivery men left two holes in the wallCustomer service does not answer the phoneLocal store will not help at all Purchased on 8/27/16, Sales RepJavier Rodriguez Invoice NoXXXXXX/Not sure if this is the correct cityThere is no address at all of corporate headquartersPaid in full on debit card Delivery men put two holes through the wall while bringing the couchThey waited almost minutes to reach their customer serviceThey took pictures and said someone will get back to me within hoursNo one calledI tried calling two days later to give them time, but was unable to get throughIt is an automated message that just keeps one on holdI tried and tried, no availI'm a teacher and received a voicemail during the day with a name, Chrissy, saying she is from customer service and to call her backSame thing...no answerwaited minutes...the same automated systemI called the actual store in Ft.Myers where I purchased the couch, Ashely Furniture,and pl

Never again would I make a purchase from City Furniture This was our first purchase and will be the last We purchase a light wood dining table from the Palm Beach Lakes location The floor model at the store had the right color tone and very minimum distressed marks on the dining table Much to our surprise, the table that was delivered to my home was anything but nice The color tone was two shade lighter and the distressed marks were deep, visible and all over the table We send pictures of the damage to contact customer service to have the table swap out The customer service representative was terrible and rude She told us that the "distress" marks are part of the design and that there is nothing they can do I explain to her that the floor model had very minimum marks and color tone was different We weren't even told by the sales representative at time of purchase that the product that we received would so much different from the floor sample City Furniture is deceptive They sell bad products and makes no accommodation for customer satisfaction Buyers be aware Ashley furniture is a sister company of City Furniture and customer satisfaction is the same way Plain bad business

I ordered small table and chairs on 11/30/from Wellington, FL store On my delivery date of 11/30/16, table and chairs were delivered I was told that on Thurs., 12/1/my 4th chair would be delivered I was given a window of 9AM - 6PM, so my husband had to stay home all day At PM, he called and was told that driver was on stop and we were stop At PM, he called and was told that we were the next stop and driver was in our area At PM, he called and was told that the driver cancelled the delivery WHAT?????? We waited hours I spoke with a manager in customer service (866-930-4233) and was told the best they could do was re-schedule me for Sunday 12/ Why can't they fit ONE SMALL CHAIR (it's a kitchen chair) on any of their trucks??? Customer service person was so rude It's unacceptable to wait full days just for small pieces of furniture

Poor quality product and horrible customer service In 2013, I bought a leather couch and love seat a from City Furniture onlineA few months ago, parts of the couch started peeling off onto my floor, which calls into question the integrity and quality of the productsIn October 2018, I contacted City Furniture numerous times to discuss the warranty and replacement/repairAfter over a month of attempts, I finally got a hold of somebodyThey agreed to replace the furniture but balked once they learned I lived out of state...even though they ship anywhere across the USI offered to travel to Florida but they would not agree because they wanted my jacked up furniture (which I am putting out for the garbage people to get once I get a new couch from another store)It was an all or nothing offer, no compromise or customer serviceThe representative was snippy with me as wellI understand both items were out of warranty but nobody offered to assist with repairsI have advised my ma

I was lied to by a sales associate about my purchase with the cleaning warranty I purchase my sofa set in furniture city by a sales associate named [redacted] I went twice once with my friend to look at the couches and a second time with my significant otherboth times I was told and confirmed by [redacted] that the couches I was buying which are white would come with a service that was additional to come clean my sofas as many time as I would like for the next yearsagain these sofas are white we were very iffy about cause I have a year old boy and dogso I made sure since the sofas were white she convince me and said not to worry repeating again that I can have them cleaned every week if I wanted toWe went forward and purchase the sofasthe first day of delivery which I have pictures taken on that day we open the box and of the sofas pieces were stained, but since we had the cleaning service I didn't pay no mind It a month later and I call to schedule my first cleaningThe cus

I purchased a couch and two chairs for $3,500 from City Furniture along with a three year replacement warranty. After delivery the furniture was found to be infested with termites. Customer service has been non-responsive and evasive. Salesman and store manager say there is nothing they can do. Avoid this furniture chain as customer service and the honoring of their warranties after the sale do not exist.

I bought furniture from this company which was delivered damagedFour months later they have not repaired it I initially purchased a three piece living room set, mattress and sleeper sofa from City Furniture in February The furniture was delivered a few weeks after with the sofa from the three piece damagedI realized the damaged sofa a week after delivery and followed the warranty claim process to get it fixedThey sent a contracted repair man who verified the defect (right arm rest broken)and ordered the necessary partsA month later the parts arrived and a service appointment was scheduledHowever, the repair tech only partially fixed the sofaI then repeated the warranty claim processThey sent out another repair tech who verified the issue and ordered partsThis was back in April The parts have not arrivedSince then the love seat that was part of the three piece living room set has brokenThe right side seat is stuck in the reclined positionThis was rep