City Furniture

Revdex.com: I have reviewed the notes and NO offer was made by the businessThe response from the business is a COMPLETE LIE! I have a witness who was with me when I purchased the furniture and also have phone records that show NO INCOMING CALLS from this business anytime after the purchase was madeThis business can not produce evidence that they incurred any expense for having the furniture shipped to themThey provided no written or verbal indication that there was a delivery fee or restocking feeCity Furniture are crooks, liars and need to be out of businessPlease contact me if copies of my phone records or withness contact information is required Regards, [redacted]

Inferior/wrong model was deliveredCust Serv didn't care/helpDelivery of correct one was delayed, then cancelled/rescheduled due to not in stock On 8/I went to the store to purchase a bed frame and a foundation, invoice XXXXXX/I showed salesperson, Ramiro Ruiz, photo of bed frame I wanted, which I took from their websiteThe SKU#(XXX-XXX-X)and price (39.95)of bed frame I chose was listed correctly on invoice, but the wrong model, SKU #XXX-XXX-X, which was an inferior one, was delivered insteadWhen I called to notify, customer service provided terrible service and didn't take responsibility for errorInstead, they blamed manufacturer, stating that the wrong label must have been placed on boxBut, I took a photo from box of delivered frame, which proves that the SKU# is different from the one I purchased and is listed on the invoiceStill, they arrogantly serviced my call and told me to send photos to prove that they delivered the wrong frameThey scheduled delivery of

City Furniture strikes again, after swapping out my bedroom set because it was put together wrong I get end tables that won't close and one that is chippedThe store manager [redacted] will no doubt tell me yet again it's not a problem meaning it's not HIS problem as I am the one who will have to come back to the store visit number to battle it out to get a new/new tableTen Thouand Dollars just doesn't get you what it used to!

Customer care on 6/24/refuse to resolve my issue, of properly fix my broken doorAfter over two month of phone calls, emails and times sent m On 4/22/City Furniture delivered me sleeper-sofa and in process to place sofa in my bedroom, they decide for some reason remove my doorAfter install my door back - I even can't close my door After over two month of phone calls, emails - City Furniture times sent me a useless, unprofessional, even don't knowing what is the cause root of the door issue, repair contractor.every time hi comes, he was argue with me for half an hour - instead simply fix my doorAfter his "professional" explanations -Customer care on 6/24/refuse to resolve my issue and further assistance by some warranty supervisor advice, of properly fix my broken door Customer Care director Laura [redacted] is ignoring my emails, calls, not responding to my request to call me backThrough the live chat, Kari [redacted] refused to provide me contact information of M

I purchased a leather sofa at City Furniture in Fort LauderdaleThe sofa arrived at my house damaged and was replaced by another that presented an electrical problemThe electrical switch was replaced after a few months and also presented a problemInstead of refuding my money and taking the sofa their customer care said I can only exchange it for other items at the store for the same amountIt is ridiculous that they do not take responsibility for what they sell and instead want to hold you hostage to the amount one spent and cannot get backDO NOT BUY FROM THEM! IT IS A RIP OFF!

We were sold on the idea that warranty covered everythingAgents now claiming I 'spilled bleach' on the couch and I have only used products provided Stain happened 2/28/Purchase was some time in JulyModel number: XXXXXXXInvoice number: XXXXXX Sales rep: JuanThis item was purchased through city furniture credit cardWhen sold to me, it was sold with the warranty which I was told I shouldn't go without as the couch is light in colorThis was sold to me as a guaranteed warranty, no matter what spilled on it, a team would come out and clean it upIf it couldn't be cleaned it would be replacedOnly now am I learning that this is not the caseThe customer sales rep is claiming I 'BLEACHED' my couchWarranty representative 'Aleeka' should not be allowed on the phone with customersWhen I tried to explain to her that I gave her misinformation of the products I used, she continued to talk over me saying there was nothing she could doShe transferred me over to another rep

Horrible Customer Service, lack of care to correct the issue and now missing items that I paid for If I could give no stars, I would! The delivery guys stepped all over the very rug they were delivering, when I pointed out a stain on a chair they delivered, they got very hostile and didnt want to take it back until I demanded they take it out of my home They promised pillows with some of the furniture that was not delivered, the "manager" made promises to deliver it but never did When they called to replace the chair that was stained, they changed the delivery time, without any prior notice, to a time I couldn't be home so they charged me $($more than the value of the chair)I can't get a manager on the phone to talk to me about the pillows nor the chair Now Im without pillows or a chair that were paid for and there is no recourse for me but to dispute it with my credit card company FYI, the supposed sales manager was Derrick and the store manager who

There is too much to even write aboutHorrible customer service by Paul in Boca RatonWe came in there today Feb 27th Purchased many pieces of furniture from city furniture in the past yearsCouch we barely used was of such poor quality that today inspector came and agreed it was badThen I called customer service and finally convinced her to let me reselect a new sofaWent to Boca Raton location and unfortunately had a guy named Paul assist usHe had no care to help us, he was yawning, falling asleep, ignoring us, walking away etcThen we finally picked something on our ownCalled him over and told him what we wantedHe had no clue what he was doing and made it like we were annoying himThen we had to add money towards new sofaWe go to pay, still no clue what he was doing, very rude, no thank you, no sorry for this inconvenienceNothing! After we paid he walked away like we were nobodyI am infuriated!!!

I have bought several pieces spending thousands of dollars I asked after days that I was not happy with chairs and basically they [redacted] at Headquarters Hiatus Rd Tamarac, FL XXXXX-XXXX) told me to eat it, handle it!!! I will continue to give bad reviewsThey lied to me that I had time to change my mind

I purchased a dining table and a piece was missingNow city furniture says I have to purchase what should of came with the table I purchased a dining table on 1/17/When I received the table I noticed the hardware where the glass sits on was missingSo I called them the next day as is there policy to tell them what happened and they sent me a replacementThey just sent me a bag of screws with out the hardware neededCalled them again and they said they would send me the hardwareThis time they sent me a large box with four seats in themSo I called again and they sent another item outThis item I received had nothing to do with the tableSo I called again and they said they would sent a whole new tableSo when the delivery man showed up I told him I didn't need the whole table just the hardware piece He was very rude and said he needed to take the whole tableSo he stormed into the my home with out my permission and looked at the tableHe then told me that I bought t

To whom it may concern:My name is [redacted] We bought furnitures from Ashley Furniture in Sawgrass mills mall in Sunrise, FL sometime in July About a year and a half agoReceipt number : XXXXXXThe reason I am sending an email to Revdex.com because my wife and I are so dissatisfied with the product that we bought from the companyWe bought a white veneer bedroom set that includes the bedframe, dresser and a side tableWe've been complaining about this product since about maybe months after we bought the product starting with the bed frame now the dresserThe problem: The veneer material keeps on coming of from the wood or creates a bubble in betweenAshley furniture finally agreed to taking the bed frame back and gave us a refund after more than months of going back and forth calling costumer serviceThey were able to take it back because the replacement parts that I keep on getting was the same defective material that I was complaining.Last year I have been complaining

Stay away from Furniture City! Worst customer service we have ever been subject tooThere is an issue with almost every piece we boughtThe final straw is a dining room table that is unusable because of missing parts that we have waited for months! Multiple calls to cancel delivery of parts because they don't haveThey call and schedule, then the day of, cancelSpoke to manager at Vero Beach store on Monday who promised to take care of thisWe explained table is useless and we have guests coming WednesdayCustomer rep called to tell us it would be repaired on ThursdayThis morning, Thursday, they called to say they can't repair today! They have a "no return" policy that they say they won't take a table, never used because it's useless the way it was deliveredDelivery people knew there was an issue and tell you to call customer serviceThis company is a joke! Bunch of common theivesIf you choose to buy from them, don't accept anything that has an issue because you will be stuck with it!!! They don't care about making things right for the customerIt's all about their B.Spolicies! STAY AWAY!!!

I received damage item from my most recent purchase Large media chest Small storage unit Invoice number [redacted] Problem Date - 8/27/ I called customer set and the items have not been replaced yet

City furniture sold me a defective couch I need to report a very serious incident in july of I bought a $Berhardt leather sofa from city furniture (along with several other items from city and Ashley on the same order) The day the items arrived I immediatly noticed the sofa was scrathed and damaged I called city and reported it and was told they would deliver a new one For a year I called and called and noone ever brought me a new sofa the leather within months of having this sofa ALL came off.!!!! the material was so defictive that the leather came off and the sofa went from dark brown to light cream color the sales lady who sold me the sofa told me that even though I did not buy the warrenty that they would replace the sofa if I came to the store and picked out a new one So when I went back to the store I was told that the sofa I had that was defective was "discontinued month after I bought it"!! I then had to go back into the store and buy ANOTHE

We purchased leather recliner set at City Furniture and months later we noticed that the leather is peelingClaim Denied We purchased leather recliner set at City Furniture and months later we noticed that the leather is peelingAfter unsuccessful attempts to have City furniture fix the problem, I have decided to take them to small claims court and attempt to inform folks that everyone needs to be attentive when purchasing insurance/extended warrantyWe are led to believe that everything will be fixed by the extended warranty, but sadly this is not the caseThe sad thing is that in my interpretation of the extended warranty, this is something that should be coveredI am really hoping for things to have them contact me and reconsider their decision and repair the piece to spread this message to as many people as possible

Horrible experience furniture keeps getting delivered with holes or brokenBroke my screen door as well We ordered $worth of furniture on February 16th they have been out to my house times with furniture with holes and cut up after the first experience I asked to return the furniture and they said no only exchanges so my husband and I allowed them to exchange and each time the furniture comes with holes or slitsI've posted pictures and have been very upsetOur bedroom set delivery date was changed times we decided to cancel that part of the order from the horrific customer serve we have receivedYesterday a sofa was delivered and finally with no holes or damage but they broke the handle from my screen doorI called customer service same day and they said that if the drivers do not admit to it they are not held responsibleI've had my whole house furnished with deliveries for the past month and not one single driver has damaged the door or any part of my houseThe

I have had the worst experiance with this companyI spent almost 7k here and I got furniture of poor quality and appalling customer service After spending almost 7k at this store the delivery came and the bedroom set was not of good quality and the table was missing and the so was my sons bedThey come back again that night and forget my son's bed again because of an error from the sales associate and did not even pick up the bedroom set that I did not want even though it was missing the slats and could have been taken backMy son and I had to sleep on the floor and I was told to go to the store and pick out new furniture the next day and that it would be delivered the same dayI went into the store and picked out a new bedroom set but they were not able to provide same delivery as promisedAt this point I had wasted over hrs of my life talking to city furniture customer service and the sales people at the store and had deliveries of city furniture trucks at my house and a c

Purchased a Warranty to be able to exchange mattress Found out I got the wrong mattress from the beggining Now they wont change for the one I like I purchased a mattress at this store in Boca Raton, my first buy there Purchased the warranty so that in case the mattress didn't feel right, I would be able to exchange for one that did I asked the seller to only show me the most firm mattress they have in the store Purchased, and first days, already knew this was a bad one Went in to the store within the first days to let them know, and started to look for another mattress After months of going back to this store on a weekly basis, talking to my sales person, trying out other mattresses, I then decided I like the Sterns & Foster brand I looked it up online, and there it shows Ashley Furniture sells itTold my sales repthis is the one I want I walk into the store, this past Sunday, they tell me the sales person is no longer with them, (I last talk to her last T

Wanting to get a new set from city furniture/ashleyNothing but issues I bought this set 3/25/Nothing but issues with their warranty placeI ended up with chairs that were damagedThey did replace themNow the chairs are falling apart and my table top is super wobblyI called to get them repairedAnd a gentlemen by the name of Louis told me it would cost me [redacted] to have them repair the.! Absolutely will I not pay for something that is falling apart They are months old and completely unacceptable to tell me to pay for a warranty issueScrews are falling out of the chairs and my table top feels like it is going to fall apart! They have record of me calling and emailing themI sent photos to them like they ask you to do and never once did they call meI had to call themI wouldn't be so upset but I paid good money for good furniture and to tell me they will charge me [redacted] is absolutely crazy! Please help me get resolution for this issue

I HAVE A ONE MONTH OLD SB [redacted] XTRA FIRM, KING.THE CITY FURNITURE WARRENTY INSPECTOR CAME ON 10/15, AND RULED THE OVER INCH SAG, A WARRFAILURE SO, I WISH A NEW MATTRESS, E.GTEMPUR PRO ADAPT AT OVER $3,CERTAINLY I WOULD PAY FOR ANY UPGRADEHOWEVER, CF IS TRYING TO SCAM ME AND ONLY, ONLY, PROVIDE THE SAME EXACT MATTRESS THAT JUST FAILED IN UNDER DAYS !!!! I LIVE IN ASSISTED LIVING AND AM PARALYZED ON HALF MY BODYTHE SB IS VERY DANGEROUS I CANNOT SIT ON THE SIDE, WITHOUT SLIPPING OFF TO THE FLOORLAST WEEK, I DID INDEED FELL AND HAD TO CALL 911, AS I CANNOT GET OFF THE FLOOR UNAIDED BY MENWITH VETERANS DAY UPON US, I ASSUME CF WANTS TO DO THE RIGHT THING MY TAKING A MORE BETTER FOR ME, EXPENSIVE MATTRESS IS ONLY A SIMPLE AND DIRECT WIN-WIN SOLUTION THIS CURRENT MATTIS CAUSING ME MUCH STRESS AND IS OUTRIGHT DANGEROUS TO MY WELL BEINGPLEASE, PLEASE, HELP ME ON THIS MOST URGENT MATTER MY NAME IS [redacted] , ORDER XXX-XXXTHANK YOU!