City Furniture

In the last 6 months I have made 3 purchases at City Furniture. First was a single recliner, which my sales person told me it came together and I just had to open the box. Wrong. I had to pay someone to put it together. Second, I purchased a double recliner, which was delivered on 07/29/2023. The recliner is leaning to one side. I called customer service and was then told that I have to pay $50 cash for someone to look at it, and if it can't be fixed, pay an additional delivery charge. My sales person never told me about these charges. Third, I purchased a mattress and box spring. My sales person never said that they would not take my old items if there were stains or anything else. My items were fine, however not being told any of this was upsetting. It seems every time I deal with City Furniture, information is left off to make the purchase more appealing. I would have purchased the warranty on the double recliner if I knew.
Unless something can be done to help me with this issue, it will be the last time I shop at City Furniture.
I would like a response to these issues ASAP. My e-mail address is as follows,
[email protected], hope to hear from you soon.

We cannot get any satisfaction from the customer service department On 08-10-we had a couch delivered to our homeOn 09-28-as we were sitting on the couch it collapsedThis sofa is used a maximum of 2hours dailyThe model # is XXX-XXX-XThe invoice # is XXXXXX/21, the price was $We paid cash for most of the furniture we purchased on that date and financed the restCustomer service is not responding to our complaintThis sofa is still under warrantyWe even contacted the store we purchased it from and they tell it is out of their hands

Defective products delivered five times and returned four timesPoor customer service and company doesn't stand behind products On 7/17/(invoice XXXXXX), City Furniture (CF) delivered an Avery sectional upholstered in Revolution fabric (Which according to their web site is "Made of ultra stain-resistant, easy to clean Revolution fabric, you can live life and enjoy moments worry free on this expertly crafted sectional")The delivery men used a dolly and wheeled the sectional into my home through the front door, across the foyer and into the TV roomThe sectional was clearly damaged as it had large gaps between the modules as well as places where the wood frame could be seen through the fabricdespite my concerns, the delivery people said it will be fineThey left and shortly thereafter I noticed hairline cracks in my tile floor from the entryway to the spot where the sectional was deliveredI called customer service and they said they would phone me back with a resolutionT

Your delivery drivers be delivery messed up GARBAGE instead of be quality and acting foolish with each other when deliverying as if they is at a club ASHLEY AND CITY FUNRITURE is DELIVERED GARBAGE THAT IS DAMAGED SEVERAL TIMES AND OFFERED ME HALF OFF IN THE FORM OF A GIFT CARD I PAID WITH A REGULAR CARD NOT A GIFT AND THEREFORE REFUND THE MONEY THERE YOU GUYS IS BEEN WASTING ALOt OF TIME THE ORDER PHONE NUMBER XXX XXX XXXX I ain't got time for all of yo foolishness y'all think I is got all day for yo horrible customer service

This company wants it seem like everything is my fact and not taking any of the responsibilities.the customer service is a joke We spent $4k worth of furniture and the delivery guys treated it like trashOur mattress was damaged so they couldn't our queen bed together bc I have a king mattress that I was replacingThey wouldn't take the bed back so now I am a storage unitThe tv stand was put together wrongThe shelves weren't straight and they just didn't careThe same day I noticed a red paper in a drawer started a scratch mark but it took me a while to notice it bc it's on the other dresserI called the store and was asked to email all the picturesToni the store manager and our salesperson, nothing was completely taken care ofThe next week I get a call about the mattress but the guy knew nothing about fixing the tv stand and dresserHe said will call customer serviceI also called customer service and it seemed that we were all on the same page.the delivery guy said t

The salesman said all wear and tear would be covered in the warranty My husband and I bought a five piece couch set, coffee tables, a sofa table, and a kitchen table and chair set Our salesman told us to get the warranty on the products to cover wear and tear There is now a tear in the sofa When I called the company to get this taken care of, customer service says that it is not part of the warranty package So they will not cover the repair, nor will the company refund our money 100% My husband and I do not buy warranties often and we only bought this warranty as we were told it would cover 100% wear and tear

Our family purchased a bunk bed for our daughters from City FurnitureThe 1st bed was infested with beetles and the 2nd bed delivered as well Purchase Date: 10/29/ Delivery Date of 1st bed: 11/5/ Problem Date: 12/9/ Exterminator Appt: 12/13/ Product: Lauren white bunk bed, ladder and (2) twin memory foam mattresses Original invoice #: XXXXXX/ Payment Amount: $ Payment Method: Visa and MC credit cards (both debit cards) 2nd bed replacement: Delivery Date of 2nd infested bed: 12/28/ Invoice #: XXXXXX- Replacement/exchange of 2nd bed (headboard, wood planks and outer rails) Invoice #: XXXXXX- Replacement of mattress (apparently the mattress we have is on back order)(NEVER RECEIVED) 3rd Bed:(Not delivered because morning of delivery they inspected bed and it was damaged- no further details provided) Invoice #: XXXXXX/Different Style bed- Laguna white bunk bed with rails, ladder and (2) twin memory foam mattresses Sales Rep: JP Cabrera from

I have been waiting for a bed I purchased for daysThey have scheduled deliveries.They showed up twice without the hardware and didn't show once On Thursday April 14,I ordered a bed (model Preston Canopy XXX-XXX-X)from City furnitureIt was supposed to be delivered Friday April 15th along with other pieces purchased form Ashley FurnitureWhen the delivery truck arrived we were told they did not have a bed for usAfter asking them to check again they realized that they did have the bed in the truckThey unloaded and began to put it together but were missing hardware for the headboardAfter talking to customer service We were told that the delivery truck would leave the pieces for the bed except for the headboardThis was an inconvenience as we were moving into a new house and doing many projects and there were pieces all over the floorThey would return Sunday April with the head board and missing hardwareWe asked that they come next day ( Saturday April 16) but

Fraud on my credit card for $6, Advertizing Issues Delivery Issues Sales man Issues Refund checks Issues Deffect on merchandise issues On 7/31/I went to the store located at South Dixie Hwy because there was a promotion of months without interestThe sales man Alfredo Torres told me there was no minimun purchase required for the promotionI asked him several times and he replied "NO MINIMUN" I bought a cheap bedroom set for $1,and I did a 10% advance payment for the months promotionI paid $in cash and the rest on my credit card The delivery was scheduled 8/3/with a backorder of the rails for the bed and the mirror for the dresserThe headboard was in the middle of my living room until the second delivery of the rails on 8/19/The box felt and almost killed my dogThe mirror was scheduled for a third delivery I'm gonna spend days of work for City Furniture deliveries????? I don't think so!!!!!!! The night stand had to be rep

Like many others The initial shopping experience was ok it was the follcustomer service that was a nightmareToo many delays with the delivery of one item; continued back orders for a replacement item under warranty customer service people that are rude and not helpfultheir representative are trained robots who do not care one whit about the customer This store does not make any attempt to accommodate the customer or really get to the bottom of the issue The corporate office just forwards complaints to the local store owner/manager, who is then never available This business is definitely not customer friendlyI would not recommend them to anyone

Was delivered wrong color sofaI know it was a salesmen errorI ordered more of a Tan color and got dark brownwill not exchange I signed for sofa but when my wife got home first thing she said was wrong colorWe did not order brown1st thing next day I called and told City Customer service that we got wrong colorAfter days of calls I was told that that is the correct color thats on the invoiceI sais I understand that but it is not the color I was shownIn a nutshell City WILL NOT SWAP IT OUT FOR ANOTHER COLORI was told I have to pay percent restock (over $300.00) to replace a sofa that I did not wantAll I want is the color I was shown

I ordered a sectional they did not have it in store, told me it was just like leather with the same leather lookI want firm seating had me sit on another sectional said it would be same firmnessI received the sectional one week before I moved in working and busy did not sit on it but it certainly does not resemble leatherAnd when I sat on it the cushions are not firm at allI called to explain about my dislikes of the sectional they asked if it was damaged I said no but it was not what the sales person told me it was going to be and I am very dissatisfiedThe told me the only way they would exchange it for another if it was damagedI explained I bought it without seeing it from what their sales person told meThey where rude and said sorry they could not take it back in exchange for what I really wanted So be forewarned it you buy something there and not happy you are stuck with it

Sales representative Heidy [redacted] ordered a totally diffrent sofa than the one I asked to purchaseI refused the delivery I went to purchase a sectional sofa on 11/11/INVOICE# XXXXXX/we looked around and finally was interested in one, the sales rep gave me the pricing of the sofa and placed the order for me I would of never thought she could have placed the order for a totally different sofa I trusted what she was telling me and that she knew what she was doingOn Monday 11/was the delivery they delivered the incorrect sofa I called the sales rep she looked and she realized she had placed the order for the incorrect item she apologized to me and said the one that you want its not in stock and its a different priceI was already extremely upset I have no sofa at my house at this moment we have no where to sit we threw away the old sofa expecting the new sofa, (extremely inconvenient for me due to I have little kids)I did not want to pay anything extra due to they have

While moving the bed so that I could do some spring cleaning the footboard came apartThe bed was constructed poorly and the screws didn't hold the pieces togetherI have only owned the bed for two monthsI purchased an extended warranty at the time of the purchaseBut I contacted the vendor to have this repaired under the manufacture's warranty since its less than a year and was told noThey said because I moved my furniture it voided the warranty Instead I was told that they would refer me to someone so that I can pay to have it repairedObviously they've had these issues before it they have a ready list of repairman to give consumers Product_Or_Service: Bed Frame Order_Number: Invoice XXXXXX/

Sales rep put the wrong order and now they want to chanrge me 15% plus delivery fee for fixing the sales rep mistake because he's lying saying that we During black friday sale I went to city furniture to purchase a coffee table and a coach setIt took me close to hours to find the perfect setI was very specific with the sales rep about what I needed sincr I spent $A week passed and I received my furniture with the incorrect piecesI immediately called and reported the troubleSent the pictures and was told to wait for someone to call me and they will replace the piecesAlmost a week later I'm advised that the sales rep stated that we made the mistake not him and they want to charge me 15% pf my purchase plus delivery feeThis is just horrible and I can't believe they are getting away with thisI have tried reaching out tosupervisor and no one wants to help me Invoice number XXXXXXSales personEmiliano

I recently purchased a few items from Ashley and City furniture and it was delivered to my home.The delivery service was beyond pathetic and unprofessional.They were very rough and damaged my wood floor and stairs.I was very upset and called the customer care and I had a very bad experience with them making me feel worst .The person who picked up my call was very rude and provoking and it added to my misery.I hope they give more training to the delivery team so that they wouldn't damage other people's property and also give more training to the customer service so that when a person is calling for an issue caused because of their team they treat the caller with respect and not arrogance

Bought a new sofa in oct.7-The fabric has small holes in all of the seating area and it is under warrantyThey refuse to fix or change it Bought a new sofa for $1,on oct.7-The fabric has small holes in all of the seating area and it is under warrantyThey refuse to fix or exchange itI have called them many times with every time spending about an hour to get to the warranty deptI have sent them email with pictures of the sofaThey said that they will send me new covers for the sofa setting pillows, and I will have to change them by myselfThe back rest pillows are attached to the sofa so they will not change them or fix themIt is weeks already, and did not get any covers from them I paid extra $for stain removal for years in homeBut the fabric is all ready very deteriorated and any cleaning will make big holes in it Ashley Furniture Homestore InvXXXXXX

Lied to, and sold a useless $umbrella that won't give shade where it should do I bought umbrella, one for $and one for $from City furniture as part of $order that I got from them couple months ago The reason for the umbrellas is that my elderly mother can't sit in the sun because of her health condition The $umbrella that I was told that its the best in the market and that it will give us the shade we need and will never move from its spot once we get sand for itWe found out after buying it that the umbrella can't stay still in one direction for minutes!!!!!! and the wind will take it all over the place, and my years old mother can't put such a heavy umbrella back to position I contacted service and they sent someone who looked at the umbrella for minute and said sorry nothing we can do??!!!!!!! The store called me and I expressed my frustration and asked to return the umbrella but they told me, too bad!!! No returns??!!!! This is a terrible

Deliver furniture not in good conditionExchange and delivered timesunable to get refund or issue resolved several phone calls and no resolution Purchase brand new furniture when delivered pieces not fitting properly, furniture legs not same colorfurniture has been exchange timestech sent not able to fix problemEach new delivery has new furniture with worse alignment problemHas expend hours in Company web site and other showroomsI want a full refund and Company to take damage furniture backI have spoken with multiple people and seen to another employee each timePhone call snot being return at this time

We ordered several rooms of furniture that came damaged and we can't get anyone to replace the units or service the furniture We ordered several rooms of furniture and every piece that has been delivered with so sort of damageBedroom set ordered on 09/10/Invoice # XXXXXX/delivered on 11/30/had a damaged side rail, damaged foot board, damaged dresser and drawer, damaged mirror and night stand & the night stand and dresser wobbleThe foot board, side rail, and dresser have been replaced and the second dresser has a damaged draw, they offer gift cards, we have been calling for days to get repairs and they want to give us gift cards to use in the storeWe want undamaged goods and service to back up the goods We also ordered a dining room set on 11/29/ Invoice # XXXXXX/and it was delivered on 12/08/and one chair had to be taken back and the other of chairs have issues they refused to take back saying they can be repaired, we were supposed to be con