City Furniture

Irregular invoicing detail I have recently spent over in purchases in this storeThey Fail to provide documentation to validate their chargesI have repeatedly asked for this information and they insist I have to come into the store I opened a charge with Synchrony bank so I need to see what is chargedSynchrony bank does not detail charges eitherThis is extremely unusual and I feel not in the consumers best interest

Furniture not delivered I purchased a bedroom set in early august All but the headboard was delivered promptly I was told that the headboard would be delivered on 8/ Also, their sister company Ashley Furniture was to deliver a chest that I had ordered that same day After not hearing from them, I called on 8/to find out what time the delivery would occur However, they told me that because the headboard was on backorder, the entire order was cancelled I took the day off today I have company coming on 9/and needed the bedroom set for them I am cancelling my entire order

Horrible company to do business with Never buy anything cash from them, always use a credit card with these people so you can put a stop payment on the order City Furniture took my cash for a large piece of furniture and it was a large chunk of cash City Furniture delivered the wrong piece of furniture to my house I called customer service and tried to talk to a manager and the best I could get on the phone was a customer specialist named *** they would not let me speak to a manager and that lady started laughing at me because I was getting aggravated The Customer Service Specialist told me that it was my fault they delivered the wrong furniture and that I had to take the problem up with the salesman I didn't let the delivery people leave the furniture at my house for very good reason So after the very rude conversation on the phone with the Customer Service Specialist I went down to City Furniture and demanded a refund I was told that City Furniture does not refund cash and that they would mail me a check in to business days A dozen calls and a month and a half later I still don't have my money or a check from City furniture I have every time I've called and who I had talked to documented so I will be contacting an attorney very soon

Purchase warranty for leather sofas & Leather recliner and did not provided service for what was offer to me at time of purchase by The salesman On 12/27/2016, I purchase a leather recliner and sofa from salesman [redacted] invoice number: XXXXXX and bought year in home service warrantyI was told at the time of purchase that even if someone sat on the sofa and made a hole or damages of any kind, fade puncture, peeling, discoloring the warranty would coveredI have a puncture and peeling on both the leather sofa and recliner and the repair man was sent to my home to look at the damages and told me it was not covered because it was not manufactured damagesI explained that I was told any damages would be coveredThe Example given to me at time of purchase by [redacted] was if someone sat with a pen in the pocket and made a hole in the sofa it would be coveredNow I'm being told no damages are coveredThe repair man that was sent to my house took the side arm off and took i

The stitching on my sofa is coming apart and my coffee table has disgusting yellow discoloration spots on it Bought a bunch of furniture back in July from City FurnitureThe order number is XXX XXXThe stitching on my sofa is coming apart and my coffee table has disgusting yellow discoloration spots on itI contacted customer service and sent them pictures on 5/19/They responded that this was not covered under the manufacturer warrantyThis is unacceptableStitching should not be falling apart on a sofa and stains should not be appearing out of nowhere on a coffee tableThey want to charge me $to come and inspect the furniture this unacceptable

I have not received a refund for over months from them because of a layaway that was canceled without notifying me I put some furniture in the layaway it was awhile since I had made a payment on it The store took upon themselves to cancel the layaway without notifying me So I was told that I had a refund of $due to me I had to fill out some paperwork it was taking a while and I had not heard from them so I went to the store in person to see why I had not receive my refund they told me that they had lost the paperwork and I had to fill out the paperwork again They told me it was going to to weeks to here from someone so weeks went by and I had not heard from anyone so this time I called them I talk to a ***, she stated that their accounting office is responsible for the refund and she couldn't do anything and I had to wait on them to pay me So I waited about weeks still had not heard from anyone I called the store again and this time I spoke to Manager **

The main issues I have are regarding a sofa and loveseat I purchased from city furniture. There has been very poor response from headquarters. On August 1, 2012 I purchased the Benson dark brown leather power reclining sofa and power reclining love-seat. The invoice number was XXXXXX. In September 2015 on my sofa one of the power reclining mechanism is broke. I contacted headquarters for city furniture and was basically told that there was nothing they could do that my warranty had expired the previous month. Also the warranty on the motor had expired as well. I haven't been able to have it fixed as it is too expensive. Since then the other side of the sofas power recliner has broken and areas of the padding is sunken in. I haven't been able to have it fixed as it is too expensive and I might as well buy a whole new sofa. Well, Since then the other side of the sofas power recliner has broken and areas of the padding is sunken in. I reported this to Jan [redacted] at headquarters. Fro

Ordered furniture for pickup only to arrive and they not have it and offer me same pieces at hundreds more I ordered (# [redacted] ) and paid using my debit card for 2"Regal Dark Tone 30" Leather Barstools" online on 10/26/for pickup the following dayI received confirmation of my order that day The next day I called the warehouse as instructed for pickup and confirmed my barstools would be ready in hour I then drove from Loxahatchee to Tamarac shortly thereafter which is over an hour drive Upon arrival my order wasnt ready About mins later a warehouse man placed only one barstool in my truck I explained to him I paid for He then told me well he only found and if I wanted a refund for the other I would need to go inside I then proceeded inside as I was not about to pay for barstools when I was only receiving After talking to several people including the customer service manager all they could tell me was that I could have the one but if I wanted the other I

Ordered Sofa Set. Delivery scheduled for 4/21/18. Item not available for delivery. Not notified. Refuse to accomodate. Poor service. Order #XXXXXX Order place on 4/15/18 and delivery scheduled for 4/21/18. I went to the store in Tamarac and spent a few hours there. We saw a sofa/loveseat that we wanted to purchase. It was the Malone Beige Sofa and Loveseat. The price on the poster/picture listed the Sofa and loveseat for $779 and the agent tells me that the price is actually $879. When I showed her the price listed, she stated that is an old pricing sheet. She left to go speak with a manager and after 30mins, she never came back. I went looking for her and found another agent who took me to a manager (bald with beard). He said they cannot honor that price because it is old and after I showed him the price is incorrect on the ad, he said that is what they are there for to clarify these things. He would not honor the misprint/old ad posted so we left the store due to unethical business

I purchased the Carver Microfiber power reclining sofa from Citiy Furniture and it was delivered on 3/9/By July all cushions were bubbling and peelingI contacted the service department and they ordered all new replacement cushions from top to bottomThese were installed at the end of September Again by the end of October they were already bubbling againI contacted service, this time they sent someone out to inspectThe person who contacted me "Enrique" was rude from the very first phone call up until he left my houseAfter almost months of scheduling issues he finally arrived and looked at the sofa and asked what he was doing there!!! I started to explain, he said I don't see anything except a few scratches and that was what he was going to reportHe took photos and walked outI was livid, I called service again and complained about the tech that came outI also told them to refer back to the photos I sent them in December and I also took my own photos that same day he leftThis was 02/10/They finally agreed to send another tech out, he came out 02/14/and actually took the time to look at the cushions closely and ran his hands across the material so he could see the bubblingHe sent his report stating it was the SAME issue as the original serviceI told them that this was unacceptable and poor quality materialI told them I did not want to continue to go through this every months and I wanted a replacementthey told me plain and simple Replacement was not an optionThey ordered another set of cushions to be sentI should not have to go through this inconvenience taking time out of my schedule to sit on hold for minutes or more and fight for these issuesThey know this is poor quality they know this will continue to happen and then when my year warranty is up what happens? I am stuck with a peeling bubbling sofa I need a better resolution

Purchased a sectional sofa 1/31/and additional warranty I have not received the cushions promised to me as replacements Purchase date 1/31/from City Furniture First call about cushions on sofa all crushing, 9/ I was told to submit photos, which I did After a week they finally scheduled a service repto come out and evaluateThat was 10/2/Dennis Furniture came out and got customer service on the line and ordered ALL new cushions He expressed the inferior quality to me as well12/2/Ramon came with one cushion, no cover, and with covers I was still missing the two large chaise lounge end cushionsHe told me again, poor quality and he didn't know why the order was not completeHe re-ordered the cushions neededSince then I have called customer service, Lindsay only appologizes for the delay and her supervisor does the same They are coming soon is the response I getYou can't speak to anyone else, it is a loop of the same people I purchased

We purchased sofas Just over years, the furniture is wearing outWe bought the extended warranty too Purchased 03/28/ Both sofas are wearing out The material is discoloring and there are patches where the material is worn out We paid $1,for these sofas including the extended warranty This is the second set of sofas in years that we have had issues with The first set, they replaced because the leather material was actually flaking When we purchased our current set, our sales rep, John Wayne, said these sofas were top of the line and that we would have no issues with them Two years later and we do There are only people living in the house This furniture is not over used When I called the warranty department, they were very rude and basically told me that it was my family's fault that they were wearing out and that they would not do anything about it At this point, I would just like a refund I will NEVER purchase from City Furniture again nor

Invoice # XXXXXX - I finally got the exchange I been requesting since November BUT I got a defected mattress! While the delivery man was here we called City Furniture regarding the defect, I emailed pictures, they offered me $back as a credit of $as a gift card and will get it 7-business days, well I never got itI called [redacted] service on 4/8/and advised me they made a mistake and they can not issue the gift card bc they credit the account! I DO NOT WANT A CREDIT I WANT A MATTRESS THAT DOES NOT HAVE A DEFECT! AND MY GIFT CARD AS PROMISED!

The armless chair is collapsing in the back We spent over $for a sectionalThe arless piece that fits in the middle has been a problem from day oneHad a service person come out and he said it would correct it selfOver time it keeps getting worseI called to get the situation resolved but no one seems to careThey tell you have a year warrantyI guess the financing is longer that the integrity of the sofaSpoke to Ashley ex XXXXX, left messages for Lori Hoene ex and Mike id executive support and no one would help to resolve my problem

This is the first and only time that I will purchase furniture through CityFurnitureI purchased a bedroom set, queen mattresses, and twin mattresses from CityFurniture in Naples on 10/The purchase included free shippingAccording to the CityFurniture website at that time, their free shipping included pick up of mattresses as part of their Haiti Relief campaignI asked the salesman to confirm that the mattresses would be picked as part of free shippingHe confirmed that our old mattresses would be picked up when the furniture was deliveredThis is the main reason that I purchased through CityFurnitureWhen the furniture was delivered on 11/2, I was told by the deliverymen and customer service that CityFurniture has changed their policy and no longer picks up mattressesI called the salesman and he was unaware of any changes to the policyTo try and uphold the policy the salesperson started trying to identify a non-profit organization that could pick up the mattresses but no one is able to come today and most will not be able to come for a weekI am now forced to pay a company to remove the mattressesCityFurniture provided absolutely no supportI will never purchase another product through this company and will caution my friends when shopping for furniture

My wood floors were damaged during delivery and corporate refuses to accept responsibilityThey won't even come to look at the damage During my late night furniture delivery on 10/30/17, the two men delivering my bedroom set were setting the dressers and night stands down on my wood floors and dragging them across the roomWhen I saw them do this, I immediately told them that they need to pick the furniture up to move itThey insisted that the floors would be fine, and that there were plastic pads on the bottom of the furniture that would protect the floorsI again said that I still wanted the stuff picked up to be moved, and one of the men started to argue with meI had no interest in arguing, I now just wanted them out of my houseOnce they finished, I checked the areas that they set and moved the furniture and found grooves left in two areas of the floor and a gouge in my stair treadI tried to call customer service, but they were closed (the delivery was finished around

The damage/imperfections/issues to my furniture is not being handled properly Order # XXXXXX A furniture repair man was sent to my home to try and rectify the issues pertaining to my Ashley/City Furniture furnitureResolution was not able to be made as the repair man could not fix the issuesA CSR from City Furniture had reached out to me the following day and did not offer an acceptable solution

The delivery people broke a light fixture and the company has not paid me replacing the fixture My order/invoice number is XXXXXX for some furniture I bought in October When the furniture was delivered, a light fixture was broken by the delivery personnel At that time, one of the delivery people called and advised they broke the fixture I was advised by the City Furniture representative that I needed to provide photos of the damage, and receipts for my light fixture and the installation Further, I would have to provide a W-for the contractor that was to install the fixture In December 2016, I arranged to get my light repaired and provided all of the documentation to City Furniture, along with an email that stated I paid for the light and installation and was requesting a refund In January, I received two checks in the mail, one reimbursing me for the cost of the light fixture and one to the contractor, which angered me because I explained in my communication t

Failure to back their 3-year Stain Removal Plan after I paid for it About a year and a half ago, I purchased a table and set of high-top chairs from your CompanyPrior to deciding on this set, I voice my concerns to the sales representative that the chairs were white fabric and may get stainedShe told me not to worry and urged me to purchase your 3-Year Stain Removal Plan I purchased it for $48, and she gave me a cleaning kit to use in the event that the fabric got stainedShe explained that if the stain did not come out, then City Furniture would professionally clean the productIf that didn't do the trick, City Furniture would replace the damaged furnitureAt no time during this transaction did she state that I needed to report the incident to City Furniture within a certain period of time for this Removal Plan to applyShe kept stating that it was for years for $ One of the chairs got stained last week, so I used the cleaning kit I was given to remove itInstead of

I purchased a matching couch and love seat, now I have mismatched furniture due to a manufacturer flaw I purchased a matching couch and love seat May 28, On February 20, I made my 1st of many calls to Ashley Furniture and was told how to file a warrenty complaint On February 23, I called again and was given a phone number to text pictures toOn February 29, the repairman came to view the problem and determined it was a manufacturer issueA hole was in the seam of my couch that was ripping largerThat day he ordered the piece to replace the issueOn March 31, the same repairman came again to fix the issue as the material had arrivedUpon opening the package the wrong piece has been sentHe called and ordered the material againOn April 20, the same repairman came out again and once again the wrong piece had been sentThe repairman called the office frustrated and ordered the correct piece AGAINI called the office and was assured the correct