City Furniture

Defective manufactured chaise lounge CITY FURNITURE HAS THE WORST CUSTOMER SERVICE I'VE EVER DELT WITH AND I WILL NOT DO BUSINESS WITH THEM AGAIN...BUYER BEWARE! On August 11, 2018, my wife and I purchased a chaise lounge from City Furniture in Jensen Beach FloridaThe chase was delivered August 15th with the front legs brokenI called customer service (what a joke) they informed me they would replace the chase and the soonest available was On August 23, I informed them we have a memorial service scheduled at our home Saturday, August and after hours of complaining they moved the delivery to August and told me a "Premiere Delivery" was scheduled and they would assure no damageThe chase was delivered on August and the delivery personnel were not "Premiere"They drop off the chase just like the first, in my foyer fully wrappedAs I unwrapped the chase, I noticed the front legs were also brokenI stopped the delivery personnel and asked them to return the broken

Refusal of return and extending to outside of return period I originally had furniture delivered from city furniture on July for order placed July Invoive number XXXXXX The dining table was delivered without problemsSectional was dirtyI was told it could not be returned until it was attempted to be cleanedand could not be Some called hours later cleaning not scheduled for two weeksI asked if that will be a problem outside of hour return period I was told noThe person to clean showed up late so it was not cleaned then I had to reschedule a cleaning now its is weeks later It could not be cleaned so I asked for returnThey said no cause I am out of return window They said I will have to wait weeks for delivery of a replacement cs On July they also delivered a Hutch which was not assembledI inquired about thisI requested for it to be returned I was told no it could not be it will be assembled when the base is delivered The base was on ba

We purchased a leather sectional with a three year warrantyThe leather is peeling and crackingThey are not honoring the warranty agreement We purchased a leather sectional in 8/4/We also purchased an extended warrantyOur invoice # XXXXXX/About March or April of this year We noticed the defectLeather peelingCalled them they sent a rep out he said nothing could be doneHe would not attempt to fix it because he couldn't guarantee his workSo I called City Furniture again and told them this was not acceptableSo they sent another rep outHe called them and put them on the phone with meThey said they would give me a new piece but it was very unlikely that it would match the other piecesOr offer me $to get it fixedSo I took the checkThinking it would look worse if piece was mismatchedHowever in the mean time upon trying to find someone to fix it we noticed another piece started to peel and crackSo I called them againThey said since I took th

Warranty says "REPAIR OR REPLACE", it doesn't say spend $more to get your new couch replaced We purchased a new leather couch 2-1-We purchased a year, in home warrantyThe couch has torn in multiple places The warranty says "REPAIR OR REPLACE"Now, if we want a replacement of what we have right now, it's going to cost us an additional MINIMUM of $It's not my fault they sold us a lemonAnd it shouldn't cost me additional money to get what I paid them forIt's not my fault they offered products that they no longer sell They promised REPAIR or REPLACE, and that's what I wantRepaired, or replaced

I bought a bed from city furniture it was whitethey delivered it on labor daywhen the driver took it out of the box it was filthy full of handprintsthe driver called customer service they stated they would call us backnow two weeks have gone by no call I have called them twice get the same response we will call you backif I don't get a response I will take my bed and personally deliver it to the wellington store show room this is the second time they do this to methey suck at customer service will never buy from there again invoice

We received a damaged loveseat (Furniture) TWICE! Requested a refund and Ashley states they have no refund policy on damaged items Purchase Love Seat on 10/7/ Delivered on 10/9/DAMAGED punchers in leather Top and back of furniture Contacted Customer Service withing hours as requestedWas told would get back to us in to hoursDid not hear from them went to the Ashley store and spoke to manager she picked up the phone called CCThe issue was solvedThe new Love seat was delivered on 10/15/Damaged again This time worst then the first timeCalled right away CC and I requested a refund and they would not refund my money On the back of the Investment Information paper they gave me it states: WE work to ensure your satisfaction by opening, assembling,and inspecting every piece of furniture prior to your delivery Well they must not have because the furniture came in the box with plastics and paper wrapping around itThe delivery gentleman unwrapped i

This company has terrible customer service! We purchased a sofa on 10/20/One of the cushions went flatI sent photos to them and they agreed to replace the cushion inside the leather on 01/19/Over the next months I called timesEach time the individual I spoke to assured me the part had been ordered and was on its way and they would call me back to let me know the statusNone of them (I started keeping a record of names: [redacted] 06/23/17, [redacted] 07/07/and [redacted] 07/12/17) ever called me back as promised! When the installer finally arrived at our house on 07/21/the wrong part had come in! He was very nice, he told us not to worry, that he had the correct part back at his shop He called us on 07/to reschedule installation and came on 08/03/to install the partSo it took days for us to get our sofa fixed that was less than months old when City Furniture agreed to repair itThe entire time City Furniture employees acted as though they really didn't care about customer service at allI spoke to [redacted] in the escalation deptand he was even worse! He offered me a $gift certificate as though I was complaining to get cash! I told him I wanted to speak to someone who actually cared about the company and how it's being run, I didn't want cash! I wanted the president of the company to know how the company was being runI asked for the email address or phone number of the president and he told me he didn't have itHe asked if I wanted anything else and then he hung up on me! NEVER AGAIN will I enter this store!

We purchased our first adjustable bed frame and mattress as a set The frame is faulty and the mattress is incompatible for use with that frame We spent $(which included a $year warranty service) for an adjustable bed frame and mattress Two issues: A.the frame proved to be faulty Entering or exiting the bed caused loud noises in the frame Calls to the manufacturer (Mottosleep) resulted in them sending repair parts to our home They then sent their 'furniture technician'(Robin) Within minutes he determined that the frame was defective, could not be repaired, and needed to be replaced Additionally, store Mgralso sent an employee (Patrick) to see the frame He confirmed it was defective Bthe construction of the mattress is rigid and will not bend This makes it incompatible with the movement of the frame Both representatives noted this problem and agreed the mattress and frame didn't work together as a set

Stuck with damaged, poorly made furniture and no returned calls from an unprofessional company Order date: 04/22/Order number:XXXXXX I went to the City Furniture located by Dadeland mall looking for a bedroom setI went ahead and purchased the Gianna Dark Tone bedroom setdelivery was scheduled for the following day between the hours of 3:00-6:PMOn Monday, the delivery drivers arrived a few minutes before PMIt goes downhill from hereThe two delivery drivers brought in the furniture with excessive force, they couldn't fit the dresser through the front door, although there was space, they kept trying to force it inBecause of this, they slammed the front door against a large vase that was on the front entranceI could hear the door hitting the vase several times, in which I told the drivers to please be careful, not that they caredI have cameras at the front of door and you could see how many times their forceful entrance made the door slam against the vase, scr

City Furniture Does not Stand by Their ProductSell worthless Insurance at additional cost to consumerTotal lack of Customer Service, no follow up In February I purchased a leather sectional at City Furniture along with a table I was talked into buying the extended guarantee, as it would protect me against any damage to the furniture I truly believed this, I had just remodeled my home, we had tiled the entire house, and bought new Furniture, I decided to go to City Furniture as I felt they were a reputable company We had problems starting with the delivery, when they came in the delivery people broke the tile in the front entrance of the house I called and complained I was asked for a picture, which I sent right away, nothing was done about this I also complained about my furniture being broken in the lower back, I have been asked for the invoice, for pictures, and nothing was resolved Just yesterday I was told they can't fix it, so here I am with a broken leather so

Ordered table with chairs in November and had delivery set for Dec Delivery came with no chairs as the said it was back ordered, I set up delivery for next week and once again no chairsTalked with cust support and they said chairs back ordered until 30th of ***I stated that I wanted order canceled and they agreed to give my money backAfter numerous phone calls, I have yet to receive my money backEvery time I call they say it is being processedI just want my money back, it took minutes to take it and months to get it back Product_Or_Service: table and hcairs Account_Number: XXXXXX

I purchased a dining room table in MayThey do not have table because they keep on reselling the table I purchased a dining room table and chairs, couch and chair in MayCurrently live in NY and arranged for delivery date for now when we flew down just to receive furnitureI received a text and a phone call confirming deliveryThe morning of delivery I received a phone call from the driver that they do not have our dining room table I called customer service and was told that the policy is that they do not hold merchandise for more than days and it is on back orderWe explained that no one told us about this and we paid in full, how can they resell merchandise that was ordered by us??? After conversations with Customer service and Corporate customer service and stating that we will not be back until September, they again will not guarentee that I will get the table because they only hold the merchandise for daysTHEY ARE HOLDING MY MONEy FOR MONTHS!!!!!!! I

I called the company and spoke with [redacted] and he said that the consumer made the order on January and [redacted] told said it takes 1-weeks for the purchase to come inThe order came in on January and the company called the consumer several times and left messagesOn February 1, the consumer came to the store stating they changed their mind about the order and wanted a refund [redacted] stated that they could issue a refund but they would have to keep the $ [redacted] for the shipping fee and he stated that the consumer agreed and was fine with it

They damaged my newly built homes paint and would not fix itI also bought over 10k worth of stuff and asked for an extra day to look it overdenied It all started with my first deliveryI was delivered defective product out of which was fine however I'm glad I caught it within their 24hrsbecause of this I was very nervous about delivery next time and I had items on the next order worth over 10KI cannot inspect and take all of that out in 24hrs I asked nicely just because I was nervous and they were so rudeI even had the customer service manager hand up on methen called back to apologize because he was "out of character"Along with that they damaged my front door entry way's paint and would not offer to fix itthis is a newly built house and have all inspection and warranty agent at my gated community who can vougue the house was in immaculate shape priorI felt pressured as a customer who generously spent over 10K in days within week and was ready to spend mo

The reason if this review is because I'm very unhappy with the service of this companyBack on 8/27/I've purchased a set of couches one for $1,the other for $1,also paid for in home service for years, $a with a pure care kit FOR DOLLARSSo it happened that in our move to our new condo that we had purchased I have taken the cover off the seats because I din't want them to get dirty and placed them in a large trash bagSo my husband by mistake through it out thinking it was debris from our renoSo I gave customer service a call they told me that they were not able to take the payments for the replacements parts over the phone and on May 19, I came into the store to pay for the parts like I was instructed by the warranty customer service DepA lady by the name of [redacted] took my payments and as I was giving her my credit card she asked for the address and I told her let me give you my new address which is the same mailing and billing for my deliverySo days passed and though that I should contact them over the phoneI was told that my delivery was send, and to my surprise when I asked the customer service guy where was it send, he gave me the old addressI was told that the delivery was gonna take about weeks and they had send it only two weeks after I made the payment at the storeBy mid June I when back to the store spoke to a supervisor I explained the whole ordeal about my merchandise that I had pay another $for seat covers (never paid this much in my life for cover) was never receivedSo they made another orderJust to follow up on it since last time the shipment was send out only two weeks laterThis time I was on top of the issue to make sure it was send to the right addressfind out that they had placed the new order replacement two weeks after I came into the store to complaint about not received the order in the first placethe second order was placed on July 2, So as I waited very patiently for the coversToday August 16th 2017, I got the knock on my door and there is my shipment, to my disbelieve I've only received the covers for the love seatafter months of waiting for covers from Bernhardt who are the manufacturers for the covers When people buy quality also buy customer service, expedite service and all of that and this company in my case has failed to provided there end of the bargainHow come your products are so expensive and the return treatment for your customer so poorly? months for seat covers at on top of what I've paid $3,for your furniture and still had to pay another $for the covers which I tough was covered with the year warranty and didn't had to pay forI'm very upset at this whole issueSTILL MISSING THE COVERS FOR THE BIG SOFA Contacted customer service today 8/16/again about the rest of the covers, spoke to the escalation team member by the name of LidiaSShe took the time to emailed the the parts depat City Furniture to get the tracking number for the second shipmentI demanded to be cc me on it, because at this point for me this company is not reliable to their customer

I paid for a service nothing was delivered MAY 14th I went into city furniture to check out the showroom I explained to a sales person what I wanted and he introduc me to a design consultant who suggested we looked in various stores to achieve an old world/traditional lookThere was nothing that had that feel in City FurnitureI explained my urgency to pull my house together quickly before the summer and I was assured by an immediate accommodation that same afternoon for a consultation along with measuring of the rooms I knew Memorial Day weekend meant great sales and I was excited to shop w a professional That didn't go as planned unfortunately the employee had a death in the family as well as a migraine and I went about my shopping myself and completed the purchases withNO DIRECTIONI had everything purchased by May 24th, alone Prior there were (2) home visits, at which both times the same rooms were measured Bottom line is 1)There is no reason to pay twice to

Got Warranty $, so purchased three items, then returned all of themThen purchased two itemsI over paid by $ [redacted] and never received that amount On 7/27/I was told I had a $ [redacted] warranty money that I can use in storeThat day I purchased IN CASH three items(Two vases were over charged but that didn't matter because on 7/30/I returned the whole order - Invoice # [redacted] )On 7/30/18, I purchased IN CASH two items (invoice # [redacted] ) and [redacted] said I owed moneyAfter paying her and going to my car, I realized that I shouldn't have paid anything because technically City Furniture owed me $ [redacted] from the difference of the two invoicesShe came to the conclusion that City Furniture owed me $***She told me that she's writing to Accounting for them to send me a check for $*** Later I received a check for $ [redacted] I called to tell them the check amount is incorrectThey said it came to that because of taxes taken out(So now we get taxed on overpaying??!)Af

I purchased a new bedroom set from Ashley Furniture,but they delivered damaged, unusable furniture on two occasions.They have breached their contract Original Invoice: XXXXXX/ Reselect Invoice: XXXXXX/ Purchase Date: 3/26/ Original Model: Demarlos Dresser/Mirror, Bed, nightstands Reselect Model: Tanshire Dresser/Mirror, Bed, nightstands SKU: XXX-XXX, XXX-XXX Reselect SKU: XXX-XXX Payment Amount: $ Payment Method: VISA Debit Card Problem Date/Delivery Date: 3/28/ [redacted] Photos were taken of all damage [redacted] Ashley Furniture delivered and assembled the bedroom set in my home on 3/28/ Upon inspection, I found damage on all piecesThe Customer Service Rep told me they would send out a furniture repairmanThe Furniture Repairman came to our home, painted over the damage, and cleaned stains on upholstery However, you could still see where the repairs were madeAlso, there was a problem/defect with the wood finish as it chipped easily with use

Ashley Furniture did not provide the service that promised Invoice number: # [redacted] I bought a sofa bed on 10/31/In June of 2018, facing the sofa, the left side frame brokeI called the company and they said because it is not under warranty anymore they could send a carpenter but it will cost me $ [redacted] dollarsI said okThey said before that I need to send a picture of the sofa and they will get back to meI sent the picture to [email protected] in 7/18/ They called me back and said that they could send a carpenter to fix it but I need to pay this person $ [redacted] in cashI set a day and two weeks later the carpenter arrivedHe said he fixed itI asked me to take a look and he needed to call [redacted] urniture and I will say over the phone that I was satisfy with the serviceThe next day, the sofa was in the same conditions that it was before the carpenter fixed itIt was broken againI called the carpenter and said it is broken againHe asked me if I am jumping

Dressser purchased is damaged and they will not refund money, or replace I purchased a dresser from City Furniture on Bichara Blvd., Lady Lake, Fl in the amount of $the dresser was delivered to my home on August 11, The delivers put the dresser in my bedroom, first of all on top of the wires for my cable and had to have them move itThey made me sign a computer screen and left before I could examine the dresser I tried to remove the styrofoam wrapping around each drawer but had difficulty with the one on the bottom right I finally got I t out and the drawer kept making a scarping sound as I tried to open and close the drawer I figured out how to take the drawer out and saw that the bottom of the dresser is completely broken, the drawer is of sub quality with damages to the drawer both inside and out along the dovetailing the front of the dresser has a gauge/knick in it as well I immediately called the company and they told me I had to take pictures and se