Citizens Financial Group

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted] ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possible.A detailed response will be communicated directly to Ms [redacted] by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They said I will here back from Citizen's Bank within days, I am hoping that when they respond back they will understand what was done to me and reimburse me back the money I lost due to negligence of the bankI also hope it is just not a letter and a is also a personel phone call to actually speak to someone Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have not receive justification as to why I should be charged a fee for a transaction that should have been covered, which is based on Citizen's policy on transfers between accounts within the banking system of Citizen's Financial Group that the transaction should be acknowledged immediatelyI have provided information that should have been reviewed by now at this point that proves my caseIt should not take this long to review the information I provided when this claim was filedI spoke with [redacted] on November 28th and have not heard from anything since then regarding my claim Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of letter.This message is merely an interim response until our research is completedSincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on March 2, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] You have been "looking into this' OR "sending the check" for about weeks now Then YOU decide where to apply this money and refuse to return it IF you refuse to return the payment (which is obviously why you are once again "looking into the matter") At least work with me on a compromise Instead of applying the payment where you want to put it toward the December payment that is coming due That way my budget won't be stretched too far again Regards, [redacted] ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on October 17, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have not heard from the bank official who told me back on Feb in weeks, and it's been a month I need to speak with her Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Ms [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

Tell us why here...?We are writing in response to our customer’s second rebuttal; which is in response to our letters dated August 28, and July 1, While we understand Mr [redacted] does not agree with our response and as no additional information has been provided to further research this matter, Citizens Bank maintains its stance of its previous response sent to our customer on August 28, We appreciate the time Mr [redacted] has taken to bring this issue to our attention; however, at this time Citizens Bank considers this matter closedSincerely,Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I believe Citizens Bank is not addressing my main concern I and Citizens Bank AGREED that the monthly payments I am making and have been making are satisfying this debt I have been making these payments in good faith that they (Citizens Bank) would honor their part of the agreement - that is - to maintain the good status of my account Nothing was ever mentioned to me about reporting my debt in a manner that would be detrimental to my credit rating Had I not requested a copy of my Credit Report, I would never have known that Citizens Bank began reporting this debt nearly eighteen (18) months AFTER our agreement was made - even though they (Citizens Bank) are receiving the payments they agreed to from meThis is very upsetting I request that Citizens Bank stop reporting this debt in the fashion that they are reporting it, that they contact the credit agencies and reverse their erroneous reporting in my behalf, and that my otherwise good credit rating be restored I also request that Citizens begin sending me monthly statements in the mail Now, the only way I can find out that my money is applied to the correct account is to call their office monthlyThe only way I get an updated statement is to also call them and request a statement Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr*** by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowCitizens bank did send a letterHowever the letter does not state true factsIn the letter it stats the bank kept my account open due to it being over drawnThis is not accurateThe account was in fact brought to $and closed out at my local branch on [redacted] *** [redacted] , NYThe woman at the service desk explained to me the account was in fact closed out and no further action was necessaryCitizens bank DID NOT actually close out the account that day and allowed an automatic payment to be made weeks laterThis payment that was not authorized caused the account to be over drawn by $Citizens did not contact me in regards to this over drawInstead they charged the account nearly $for an over draft and continued to charge the account numerous times to bring the account to a negative $300+As of today September 13, Citizens bank is days past due in paying [redacted] / [redacted] $for invoice # [redacted] bringing actual balance due $with 15% late fee Regards, [redacted]

I have been with the company for over years for almost years maybe I asked for help or a credit 2-timesRecently I have lost my job and my bills were still being paid by auto pay by my checking accountI have been paying with autopay for years and completely forgot about itI called to ask for some help and was given none at all, I asked to close my account so no more fees would pile up and they would not close my account so I filed a claim and someone offered to help and take away the fees the only issue is I was still without a jobI asked if I can just have one day to put the money into the account because I would have to borrow the money to put it in and even it outHe removed the fees, the next day I went to the bank to put back the exact amount I owed and there was a new fee, I did not have enough to cover the new fee and knew if I only put in what I had and came back the next couple days the fees would pile up againI was still not able to close my account making more fees pile upOver ten years and I ask for help and get the bare minimum, I have been nothing but a good client and have referred plenty of people to the charter one/ citizens bank branches and all that for a lack of customer service"On the phoneOnlineIn branchWhen you need us, we’re here to helpThe way we see it, it’s just good banking" Where is the help? Where is the good banking? I am not longer with the bank regardless of what they want or say or do or don't do since I asked to close my account multiple times but they would just rather keep it open to pile up fees that I can not afford to pay Desired Outcome: Would like all fees waived and I will pay what I owe only $and they can lose my 10+ years of loyalty due to lack of customer serviceAll I wanted to do was get things back to even until I find a job once again and I can get back to how we were for the first yearsBut now I just want this nightmare to be over with

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowDear Sir/Madam/Office of the Chairman:Although I am glad that I am receiving your response, it has been a long time since any action has been taken on the bank's part to resolve my problemThe Office of the Chairman at Citizens Bank has indicated that the problem is under review and a response will be sent out to me directlyWith all due respect I prefer to continue to manage this problem with the Revdex.com involved as a mediatorAs I stated, there has been no previous action taken by you (Citizens Bank) to resolve my issue until the Revdex.com became involvedAny comments or concerns you wish to express to me should be made using the Revdex.com websiteThank you Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please note that we have fully addressed this matter directly with Mr [redacted] September 30, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the ChairmanCitizens Bank