Citizens Financial Group

I have received several calls The Office of the Chairman has asked me to send the fax confirmation of when I sent the Automatic draft payment in which I sent today They are not giving me details on if they plan on refunding me the late charges or if they will send letters to the credit bureaus to repair my credit that was unduly damaged I would prefer to keep this complaint open until I receive confirmation that my credit is restored and my late fees have been reimbursed I plan on pursuing this even to the point of implementing an attorney to this case

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on October 25, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mrs [redacted] on February 6, we are still researching their concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] I still want to know why my account was closed ?? this might effect my credit score !!!! that is currently in the s

Good Afternoon, We would like to provide more information regarding Case # [redacted] for [redacted] ***, a complaint currently being reported as “Closed as Unresolved” On January 3, we received a rebuttal communication from Ms [redacted] in response to our status update stating we were still researching her concerns and would be providing a detailed resolution by way of telephone or letter once our research was completed On January 5, we provided a second status update to which Ms [redacted] communicated a second rebuttal complaintA detailed response letter has been provided to our customer via mail on January 25, ( Copy attached for your files) We have fully addressed Ms***’s concerns and request this complaint status be updated accordinglyPlease let me know if you need any further detailsThank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.A detailed response will be communicated directly to Mr [redacted] by way of letter In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on December 6, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved A representative from the online customer care center called The bank refunded the over draft fees I was able to make my car payment Regards, [redacted] ***

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns.Our response is in the final stages of approval and we will be providing a detailed resolution to Mr [redacted] by way of letter, shortly Sincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI feel I must add that this has been the most difficult company that I have ever worked with I would never recommend anyone due business with Citizens Financial Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI received a phone call from Citizens Financial after my original complaint with the Revdex.com I informed the caller his response (which was to send a release of lien) was totally unacceptable With a release of lien, it will still cost us $to get a title.Citizens Financial never sent us the original title, so we are requesting either a duplicate title provided by them or the $as reimbursement to us for never having received a title for a car paid off completely in Regards, [redacted] ***

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on 08/31/2015. A detailed response hasbeen... communicated to the customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with anyadditional details in this matter.Please let us know if we can be of any further assistance. Sincerely,Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This response is not sufficient, I received a call from a Citizens Bank representative on 2/1/from [redacted] from the Office of the Chairman, tel [redacted] in the morning She stated she would call the local branch I have been in contact with to investigate my claim of Fraud as well as any backup documentation they printed for me She also stated that the collection calls will cease However, on 2/2/in the morning, I received an autodialer call from the collection department even after several requests to cease the harassment and even after ***'s promise to get these harassing calls to stop My rights are being violated and there are civil penalties that are now recorded on my cell phone to back up the harassment that was supposed to stop Perhaps a lawsuit will stop the calls at this point? I thought they would oblige after I escalated this all the way up to the Office of the Chairman, but apparently they do not follow the laws of the CFPB I have never gotten any response in writing that I requested on separate occasions and got absolutely no results to get my money back that they were taking out of my checking account for a fraudulent check written from my account causing an overdraft which is the root of the problem that the branch provided the proof of the front and back of the check, however they seem to be doing no justice with protecting my rights to pursue fraud I want results, I want the response in writing, I want my money back that they were taking to pay themselves back for cashing a stolen check and I want the collection calls to stop I want them to follow the law, I want my credit report to be updated and I want them to oblige otherwise I have no other recourse but to take legal action since I have tried every other amicable way to resolve this on several occasions with zero help from those acting on behalf of Citizens bank Shame on you for harassing your customers all the way to push them to the limit to file Civil Lawsuits....unfortunate you will not do the right thing required by Federal Regulations Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Citizens Banks has NOT resolved ANYTHING I believe they are using some kind of stall tactic I want to keep this case open until something gets resolved I haven't gotten any answer from them in order to respond Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on April 29, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with [redacted] on 10/13/ A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have not spoken to anyone nor have I received a letter as of November 16th regarding my complaint that I filedAlso I have not received a rebate for the $for the amount that I was unfairly charged so therefore this complaint is not resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My matter was not fully resolvedWe spoke and talked over options that are not feasible for an individual working a jobCitizen's One will continue not to pay the principal down when given an electronic transfer from an outside bank due to system inadequacies I was asked to setup a bank account with them Unless I call each time an electronic transfer is made, go directly to a branch every time I wish to pay down principal or setup a bank account with them, they are unable to process my payment on principal as I requested We did not discuss the time table from the moment the money was delivered to when my principal was credited The time between the actual payment and the time the principal was applied matters The bank should not profit off of their poor systemsMy lone transaction may be small, but over the multitude of transactions that occur, what is the cost to the general public? Why should a call be made every other week? Is my time not as valuable? Should a second account have to be opened in order for a business to process additional payments? These are unreasonable requests I am very disappointed with the results of our conversation Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms [redacted] on February 1, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank