Citizens Financial Group

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concernsPlease be advised we will also be responding to the Consumer Financial Protection Bureau in response to two similar complaintsWe will be providing a detailed resolution to Ms [redacted] by way of letter once our research has been completedSincerely, Office of the Chairman Citizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to the customer's additional concernsA detailed response will be communicated directly to Mr [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to the customer's additional concernsPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concerns.Our research is completed and we are now finalizing our resolutionA detailed response letter will be provided to Ms [redacted] via mail, shortly Sincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Since filing this complaint, [redacted] reached out to me one dayI was at work in a meetingI told the representative that I could not talkI really don't have anything to say to [redacted] at this timeI've called their several times and I get the runaroundAll I want [redacted] to do is two things: apologize for using the term "dispute" on my credit report and remove the word "dispute" from my credit reportThat one word is causing me serious credit problemsI need them to remove the word disputeThis is so unprofessionalI should not have to go through thisJUST REMOVE THE DERROGATORY INFORMATION OFF MY CREDIT REPORT....PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Regards, [redacted]

Please note that we have fully addressed this matter directly with Mr [redacted] on March 2, via mailA detailed response was mailed to the address on fileWe have included a copy of our response letter here for Mr [redacted] ’s convenience Please let us know if we can be of any further assistance, Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on May 12, A detailed response with enclosures has been communicated to our customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: While I am still concerned that no fraud detection was activated during the ATM fraud of which I was a victim, and that the thieves were able to withdraw nearly $2,in less than hours (despite having a significantly lower per-day cash limit on my account), Citizens bank replaced the stolen funds within just a few business days I'm not confident that I would have received the same level of treatment had I not filed complaints with Revdex.com and CFPB, and posted my concerns on [redacted] and [redacted] Nevertheless, I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, *** ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have not heard any response from this company as of yet I am still trying to have this issue resolved but I am not getting any resolution from the businessI have been told by [redacted] that she turned the informtion over to the business office when I talked to her on June and if she did not hear from them that she would contact the business office the following week however I have not heard back from her as of June 23, I still want my complaint kept open because this has not been resolvedAt this point I will have to write our Attorney General [redacted] to see if she can help with this frustrating situation Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Ms [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on July 27, 2017. A detailed response has been communicated to our customer by way of... telephone. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman Citizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] No that was a totally different matter, that was for the bank account being charged per month so he changed the bank account to a one deposit bank accountI then later was charged $and before being charged the fee I put the money into the accountBeing charged $for an overdraft of a $is ridiculous especially considering how many months you have been charging me I called myself and I did not receive any helpTherefore I reported you to the Revdex.comThis is horrible I have been with this bank since it was charter bank for over yearsWith so many banks having so many offers and grace periods and just so many helpful features I have stayed loyal and committed and this is the appreciation I receive

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we are presently working to resolve this matter and will follwith the customer directlyA detailed response will be communicated to the customer by way of telephone or letterIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with enter [redacted] on August 25, A detailed response with enclosures has been communicated to the customer by way of letter and fax Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . [I have reached out to multiple agencies to report this activity that citizens is doing to their customers as of today my account STILL does not reflect that the balance was EVER negative But according to citizens your not supposed to view or go by what is showing on line or on their app. Once they supposedly send their response by mail or call I will update this complaint] Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Ms [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman