Citizens Financial Group

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***- [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] There seems to be an issue with the Revdex.com process because my only options are to accept this note as resolution (which it is not, it is only a "hey we are looking into it" response) or reject, which I am doing Regards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . I am reaching out today, because this issue has not been resolved. I received multiple voicemails from Citizen's Bank, but they never answered or responded to my calls. I want to know what the next step is. Regards, [redacted]

All I want is the $200 new customer bonus deposited in my account. I have made the prerequisite amount of deposits. This would take a simple click of a mouse, and I do not understand why they are fighting this so hard. I am simply asking for what they advertised. Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we are presently working to resolve this matter and will follwith the customer directlyA detailed response will be communicated to the customer by way of telephone or letterIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistance Sincerely, Office of the Chairman

Revdex.com:I spoke with Citizens Bank on August 22, I fully explained the situation Said that they cannot change this policy at the moment but would explain the issue to upper management with my recommendation At least they responded I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Please note that we have received the rejection notice pertaining to this complaintHowever, there were no rejection comments entered by the customer Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] We appreciate the bank's decision to further research our complaint We hope that this will bear fruit While we are hopeful that the bank will properly rectify the situation, we have not heard back from them as of yet and must respond within days We therefore are forced to reject the bank's response at this time Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have yet to receive the letter mentioned as of today Regards, [redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms [redacted] on September 23, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I did clear clarification to the agent on August 10,that 1.The appraiser came on May and he reported to loan processor that the house is illegal while its legal and the appraiser stop working from that day on until June I spoke with the loan processor they are not proceeding the loan until I demolish the upper unit and I inform him for the purpose of getting loan I informed the loan processor that I will not demolish my house at this point I asked him to refund me the money I paid for the processing and appraisal and the loan processor told me yes we will refund you and stop the loan processing.] after we agreed to refund me and stop loan processing meaning after weeks of waiting the refund I got mail that shows they make the appraisal report dated and signed on June weeks thus that is completelydifferent story and I do not agree and accept their letter of resolution for this issue I need the money back that I paid for the service that I didn't recieve Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry. Please note that we have fully addressed this matter directly with Ms. [redacted] on October 30, 2017. A detailed response has been communicated to our customer by... way of telephone. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman Citizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below To Whom it May Concern:I filed the complaint above against Citizens Bank They reversed the unfounded overdraft fees to my account The online banking manager who called me ( [redacted] , I believe), told me that there were no pending nor outstanding charges coming in and together we reconciled my account.I receive a note from the Revdex.com I responded that all was handled amicably on 5/22/ The very next day the bank charged me $for a purchase memo overdrawing my account I called the bank They had no idea what a purchase memo was I spoke with ***, the [redacted] *** He was going to research it He never called back I called again He was gone for the day No one has ever responded to me.Attached you will find that my account that was in the positive is now -$ This is double the amount exceeds that of my original complaint The bank is well aware of the fact that I am disabled I am on a very strict and limited income I believe that telling me that there were no incoming or upcoming debits/charges and then knowingly overdrafting my account with a fee of $was nothing but retaliatory in nature The stress of this bank had effected my health this month I have scraped together what little cash I have to live off of due to their adverse action They have ensured that I my struggle to survive continue into the month following My panic attack is at it's highest point as I write this The effect of the bank on my health is causing me to struggle to breath, almost seizure and want to go back to bed This is too much, on any given day, let alone in one month and looking ahead I am forcing myself to write this I need my money backI can't feed my service animal I was referred to [redacted] When I feel better, I shall call them as well Thanking you in advance for your time.Respectfully, [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am simply acknowledging that I have read the response from the business in question, however I cannot accept a resolution that has not yet been presented I am eager to resolve this matter but I do need a solution to be presented Regards, [redacted] ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms [redacted] on August 30, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Ms [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I will not settle this complaint until further discussion with the business about their mistake Regards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . [The business refuses to address the lack of customer protection from fraud. How can a customer spot fraud, if the bank cannot? The bank withdrew the funds from my own account after four days (which is greater than the two standard). They state that the two day wait is to ensure a "five point check''to assess for fraudulent checks. As a customer, I assume this five point test has some validity. If it has none, make the funds available ASAP and NOTIFY your customers that the check return is then their own responsibility. Otherwise the bank should accept their part of the responsibility.] Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Ms [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedSincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on December 22, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman