Citizens Financial Group

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on November 16, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not know why you are closing this file when this matter has not been resolvedI am still waiting for a response from Citizens BankThere is still the matter of correcting the derogatory information filed by Citizens Bank on my credit reports and the length of time it is taking to have it removed Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards,Yet to receive any type of communication, in fact I filed this complaint the day I spoke with themThey said they were referring it to the chairman, it's been about daysI've yet to hear anythingThis is the first time hearing from the chairman through this email actuallyI need to know why my loan was done incorrectly, why was I lied to about a garunteed approval, and how are they going to go about retracting this credit inquiry [redacted]

Good Afternoon, We would like to provide more information regarding Case # [redacted] for [redacted] ***, a complaint currently being reported as “Closed as Unresolved” On February 16, we received a rebuttal complaint from Ms***On February 23, we provided a status update stating our response was in the final stages of approval and we would be providing a detailed resolution by way of letter as soon as possible A detailed response letter has been provided to our customer via mail on March 1, ( Copy attached for your files) Although the outcome may not have been what Ms [redacted] had hoped for, we feel we have fully addressed this matter and consider this issue resolvedWe request this complaint status be updated accordinglyPlease let me know if you need any further detailsThank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on May 13, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Ms [redacted] by way of telephone or letter.This message is merely an interim response until our research is completedSincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with [redacted] on enter 12/17/ A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I received the letter but they did nothing to correct their bad practice of deciving or tricking their customersThey also had all the information incorrect Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] In response to the business this did not satisfy my concerns because I feel that the situation should be investigatedThe manager told me that it was not there responsibility to this matterI'm a single mother and I work hard for my $for it just to go down the drain without being look intoI have documentation from western union surrounding my theory of what happen to my money orderEnclosed you will find an attachment of the letterCan you please look into this matter for me Regards, [redacted] ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr*** by way of letterThis message is merely an interim response until our research is completed Sincerely, Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we are presently working to resolve this matter and will follwith the customer directlyA detailed response will be communicated to Ms [redacted] by way of telephone or letterIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This complaint has not been resolved but the company did contact me and is researching it However, I have only heard back from them initially and have not received a call back from my second inquiry I do not anticipate it will be resolved[redacted] Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on June 19, A detailed response has been communicated to our customer by way of telephone Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I simply want to add that in the time I messaged the BBC there have been two other unsatisfactory occurrences on my account -1) Citizens charged me another overdraft fee despite my account showing as charges pending when I transferred money from my savings account to checking, by the next morning citizens had pushed those charges through and delayed transfer of my my funds in order to charge me an overdraft feeThe citizens app is the worst mobile banking system I have ever used and is set up to unfairly trick citizens clients because at one point in the day the app will show items as cleared, then they revert back to pending then cleared so it is impossible to keep track of finances.2) I made a deposit via the mobile app of on August 3rdThe money was meant to clear on August Guess what? Still hasn't cleared Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr [redacted] on July 29, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Our response is in the final stages of approval and we will be providing a detailed resolution to Mr [redacted] by way of letter as soon as possible Sincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below In regards to claim # [redacted] the issue is absolutely NOT resolvedI do not want the case closed [redacted] has not resolved this at all Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on November 2, 2016, we are still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcomethe opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms[redacted] on 05/21/ A detailed response has beencommunicated to the customer by way of telephoneIn the interest of protectingour customer's privacy, we are unable to provide you with any additionaldetails in this matter.Pleaselet us know if we can be of any further assistance.Sincerely,Office of the Chairman