Citizens Financial Group

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on October 7, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I will await this letter before addressing my complaint further Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry. Please note that we have fully addressed this matter directly with Ms. *** on November 17, 2016. A detailed response has been communicated to the... customer by way of telephone. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, David ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Since September 15th, when we filed this complain we never received a resolution from Citizens BankRegards, [redacted] Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms [redacted] on April 26, 2017, we are still researching her concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on August 23, A detailed response has been communicated to our customer by way of telephonePlease let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry Please be assured that we are working to resolve this matter as quickly as possible A detailed response will be communicated directly to Mr [redacted] by way of telephone or letter This message is merely an interim response until our research is completed Sincerely, Office of the Chairman Citizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The only way this is satisfied is to forgive the loan If they have acknowledge to the Federal Government that they can no longer collect on the loan and decided that they were going to "charge off " to remove it from their balance sheet and ultimately get tax credits there were paid for the loan Unless they were lying to the government which is against the law Regards, [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on March 6, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

The second case # [redacted] for [redacted] was closed on August 21, by the Revdex.com as “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied”Then, on September 2nd the Revdex.com status was changed to “Closed as Unresolved” We would like the status changed back to “Answered” because, although Mr [redacted] may still not be satisfied, we did completely address his rebuttal by way of mailed letter on August 28,

Customer issue resolved via phone conversation with Ms [redacted] on July 20,

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe matter was not addressed AT ALLPlease advise that multiple attempts at communication occurred and were either ignored or Citizens did NOT HONOR their side of the arrangementThey were to update [redacted] and creditthe money spent on new checks as I was not informed by any Citizens representative that the account had a negative balance or that it had been investigated and the case was closed Regards, [redacted] ***

Revdex.com: Patiently waiting for response Regards, *** [redacted]

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on April 24, 2017, weare still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

Good Afternoon, We would like to provide more information regarding Case # [redacted] for [redacted] , a complaint currently being reported as “Closed as Unresolved” On July 25, 2017, we received a Revdex.com rebuttal communication from Ms [redacted] stating she had not yet received any response from the Bank.Previously, a detailed resolution letter had been mailed to Ms [redacted] (June 29, 2017) We provided a copy of that response letter to both the Revdex.com and Ms [redacted] on July 25, 2017, via the Revdex.com Portal (copy attached) On August 5, 2017, the Revdex.com notified us this complaint would be filed as “Closed as Answered” but it is currently being reported as “Closed as Unresolved”Although Ms [redacted] may remain dissatisfied, we have taken her concerns seriously and have fully addressed this matter and request this complaint status be updated accordinglyPlease let me know if you need any further detailsThank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Mr [redacted] by way of telephone or letter.This message is merely an interim response until our research is completedSincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on January 20, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms [redacted] on August 10, A detailed response has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman