Car Treaty

This company will give you the runaround every time you call them.
I was told 2-3 business days for a full refund of my deposit.
Then 2 weeks.
Then 4 weeks.
Then UP TO 30 days.
Now it's been 39 days and what's the waiting time? 4-6 weeks.
I predict next time I call it will be "Up to 52 weeks on average".
If I do not receive my full refund by the supposed 4-6 weeks since filing my cancellation, that will be last straw and they will have a permanent, formal complaint to the Revdex.com and any other organizations interested in leads of SCAMS and CONS.
This is unacceptable.

Greetings, 
12.8px;">Regarding the message link below, it appears your representative was not aware that I am Attorney in Fact for [redacted] and hold a Durable POA, which I have attached for your reference.  Mr. [redacted] suffers from Alzheimer's disease and I act on his behalf.  Legally, I stand in his shoes.  I am not a third party complaintant.
Please re-open the complaint investigation.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you so much. I received all of my money $395.00.
Regards,
[redacted]

To Whom it may concern,
Our call records show a one time call to our company on 07/07/15. We advised the customer we would gladly cancel the service however, the customer would need to fill out a cancellation form and send it back to us for a full refund. We have not received that...

yet. As a courtesy we have refunded the customer back to the card that he used with us despite not receiving the REQUIRED paperwork, and he should see it any day now just to satisfy the complaint. Our company advises all customers of the 7-10 business day refund period once the required paperwork is received. We have not been given enough time by this customer to even do our job. We have done this customer no wrong. Please remove this complaint as it is not warranted. Attached is proof that this customer has been refunded. 
Regards,

To Whom it may concern,This company is no longer in business.

When I learned they are not actually underwriters of Volkswagen regarding extended warranty I called their customer cr. On hold more than 45 minutes. No one ever picked up.

To whom it may concern, 
 
This email is in response to the above mentioned customer.  Attached are documents proving that we have sent this customer a check for said amount and that it was delivered via certified mail by USPS. The addresses are a match.
 
Thank you

I have tried unsuccessfully to contact Car Treaty during my 30 day trial. I cannot get thru and the website is out of service. I had to cancel through my credit card company. I still cannot get a return email or call from them.

To whom it may concern,We spoke to the customer on the the very next business day after signing up for the policy which was on Monday 05/11/2015. She stated that she did want to cancel the policy. We proceeded to do so and let the customer know the time frame in which they would receive the refund....

We have never had any problems canceling and refunding a customers money. There is nothing suspicious about our company and we are upfront about all of our policies. We then get another call from the customer on 05/12/2015 saying that she has disputed the charge already with their bank and would be getting their money back that way.Regards,

To Whom it may concern,
We have mailed (refunded) the customer as we said we would and per the attachment,the check has already been cashed. The complaint is baseless and not factual. We have never had an issue refunding a customer if due. Please find attached proof that the check was...

signed and deposited by the customer and please remove this baseless complaint.
Thank you,

To whom it may concern,
This customer has been called several times on Friday 05/29/15 and even left a message to resolve the matter and we have not heard back. We will try once more to contact the customer today to resolve the matter.
Regards

To whom it may concern,
We spoke to the customer on the the very next business day after signing up for the policy which was on Monday 05/11/2015. She stated that she did want to cancel the policy. We proceeded to do so and let the customer know the time frame in which they would...

receive the refund. We have never had any problems canceling and refunding a customers money. There is nothing suspicious about our company and we are upfront about all of our policies. We then get another call from the customer on 05/12/2015 saying that she has disputed the charge already with their bank and would be getting their money back that way.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I WAS NOT TOLD I WOULD BE GIVEN A REFUND THAT DAY, I WAS TOLD I WOULD RECEIVE A CALL BACK TO DISCUSS IT. I INFORMED THEM WHEN I CALLED THAT MY CARD WAS CANCELLED SO I HAVE NO CLUE WHY THEY WOULD TRY TO PUT THE FUNDS BACK ON THE CARD INSTEAD OF SENDING A CHECK. IF I WERE THE BUSINESS AND THE REFUND WAS NOT GOING THROUGH I WOULD HAVE CALLED THE CUSTOMER AND TALKED TO THEM TO SEE WHAT'S GOING ON BUT AGAIN NO ONE INFORMED ME (EVEN THOUGH I ALREADY TOLD THEM THE CARD WAS CANCELLED) WE HAVE ESTABLISHED THAT I WILL BE GIVEN A REFUND WHICH I AM PLEASED WITH BUT WE HAVE NOT ESTABLISHED HOW AND WHEN I WOULD RECEIVE THE $395.00 (I'M ASSUMING BY CHECK). I CONTACTED CAR TREATYTODAY  AFTER CALLING TWELVE TIMES BACK TO BACK. I SPOKE TO A [redacted] WHO STATED I WOULD NOT BE ISSUED ANY REFUND UNTIL THEY HEAR BACK FROM THE Revdex.com. I INFORMED MR. [redacted] THAT BASED OFF MY LETTER THAT I RECEIVED, I HAD 7 DAYS TO RESPOND, I INFORMED HIM ONCE I RECEIVE THE $395.00 CHECK I WOULD SHOW THIS COMPLAINT RESOLVED. HE STATED CAR TREATY WON'T SEND ANYTHING AND EVERYTHING IS ON HOLD UNTIL HE HEARS FROM THE Revdex.com.  I SAID OK, AND THIS COMPLAINT WILL STAND UNTIL I RECEIVE THE REFUND DUES (PREFERABLY WITHIN A FEW DAYS)

To whom it may concern,
 
This company is no longer in business. There is only an answering service handling former clients.
 
Regards,

STAY AWAY FROM THIS COMPANY - THEY TALKED TO MY 88 YR OLD FATHER AND CONVINCED HIM TO GIVE THEM HIS CREDIT CARD AND THEY CHARGED HIM $2,995 ! - I CALLED THE CREDIT CARD COMPANY AND REPORTED FRAUD AND THEY CANCELED HIS CARD - they pray upon the elerly

These people are just a bunch of scammers. They did the hard sale on my Mom for a extended warranty on her car in less than a month after she bought it. We have been trying to get a refund for her now canceled policy with nothing but false promises. First call they said we would get a check in 5 business days, second call after that said we would get it in 7 - 10 business days, third call said we would get it in 4 - 6 weeks. My poor elderly Mom needs the money they scammed her out of and I suspect she will never get it.

To whom it may concern,At our company, we provide vehicle service contracts based on the customers wants and need. We know our customers can have a change of heart at anytiime. All that we ask is that we are notified in a timely manner. We offer a 30 day, no questions asked refund to anyone who...

wishes to cancel the policy. [redacted] is correct in most of his statement. He was contacted on 04/03/2015. He was given options on a policy such as cost and coverage. He did elect a down payment of $395 to activate the policy. However in listening to our recordings (all calls are recorded for our safety and the customers) he was given our toll free number to give us a call at anytime. So I am not sure why the customer would dial a "713" number. Also the customer states that he did not receive anything until 05/07/2015 our records indicate that the policy was sent out via email and mail on the same day. We did not receive our first call from him until 05/07/2015, at which point the customer was beyond the 30 return period and thus would not be granted a refund. We have never had an issue giving anyone their money back and we never will. We pride ourselves on our customer service and making sure that everyone is treated with respect and we are more than courteous to everyone. Also we are very upfront about everything we do. When the customer called us we let him know that while he was outside of the 30 day return period (which was discussed with him during the initial call) we would still be willing to give him a full refund. We refunded the card immediately that day.  We processed the refund card ending in [redacted]. Unfortunately we recevied a response from our merchant saying that the transaction could not be processed due to an invalid card. We had no knowledge that the customer had cancelled his card. We have attached records to show that there were attempts to resolve this matter before it got to this point.

Hello [redacted],Please find attached copies of the documents for United Auto Alliance and the company that charged the money on my credit card named Car Treaty. The telephone number they gave me is [redacted] but either they don'a answer or tell me my refund has done but don't...

provide any proof.Let me know what else can I doThank you.

To Whom it may concern,We have mailed (refunded) the customer as we said we would and per the attachment,the check has already been cashed. The complaint is baseless and not factual. We have never had an issue refunding a customer if due. Please find attached proof that the check was signed and...

deposited by the customer and please remove this baseless complaint.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belohave that w.
they evidently are servicing clients who signed contracts with them.  I signed a contract and followed proceedures to stop the relationship as set out by their contract so they should honor my contract as they are honoring the others. 
Regards,
[redacted]