Capital One Financial Corporation

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I want to thank capital one for its quick response. The fact that they said documentation was sent and never received by me more than 30 day later, has lead me to file a formal ROI (REQUEST FOR INVESGATION)   with the [redacted]. As I have not received these documents I request that they now be sent to me. Second I was informed by a capital one rep that the other two incidents and I do not have proof. Again as it was a company rep. that advised me I suggest that the information is in there possession.

I do not accept this. We were told by the customer service rep that the payment agreement would stop any repossession as long as we kept our side of the agreement. They are the ones...

that cancelled the agreement and took the car.  This should of never happened and they need to admit to it and make it right.  
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Dear [redacted]Your complaint to the Revdex.com was forwarded to the attention of the ExecutiveOffice for response. Please allow me to address your concerns.Pursuant to your request to stop receiving mail solicitations from Capital One, I have...

removedyour name and address, as it appears above, from our mailing list. Please allow 30 days fromthe date of this letter for all mail from us to stop. This means you’ll no longer receive any offersfrom us at the address you provided us.If you are receiving mail from us with any variations in the spelling of your name or address, aseparate request must be submitted. If you receive an additional solicitation that has a variationto the address above, please call me and I will be happy to update our records for you. We havereviewed our records and were unable to find a previous opt out request for this address.We appreciate the opportunity to address your concerns. If you have any additional questions,you may contact me at [redacted] I can be reached Monday through Friday, from 8 a.m. to4 p.m. ET.Sincerely, [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Dear [redacted] We are responding to your correspondence received by the Revdex.com regarding your accounts. Please allow me to share more information about...

this. Our records show your account ending in was restricted pending for additional verification information. In order to protect the privacy of our customers, we may request additional verification when we have fraud concerns on the accounts. While we understand this may have been frustrating and inconvenient for you, please allow me to assure you this is not our intent. Our additional security measures are to protect consumers from fraud, including identity theft. Unfortunately, the initial information provided was not the verification documentation required. On January 2, 2017, our Fraud Department was able to validate your information and unrestricted your account on this same day. We show that we did restrict your other accounts. On December 21, 2016, account ending and on December 22, 2016, accounts ending in and were restricted for return payments. We show that our Fraud Department advised you by phone that we now needed banking verification due to the return payments. This information was not provided. We made the decision to suspend and close your above accounts on January 3, 2017. I confirm that our decision will not be reversed. Please be assured that the decision to suspend and close your account was based on business concerns that did not relate to your credit worthiness. For your review, I have enclosed copies of these letters along with a copy of your Customer Agreement. We apologize for any frustration this action may cause. If you have any questions regarding our account closing authority, please refer to your Customer Agreement, a copy of which is enclosed. Capital One complies with all applicable state and federal regulations. © 2017 Capital One. Capital One is a federally registered service mark. All rights reserved. If you have questions or concerns, please give me a call at 800-955-1455, Monday-Friday from 7 a.m.-3:15 p.m. PT. When contacting me, please use [redacted] as the 6-digit PIN when prompted. My 7-digit extension is [redacted]. I’m glad to help any way I can. Sincerely,Patricia M[redacted], on behalf of Capital One Enclosurescc: Revdex.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The transcript reviewed was of the chat I am complaining about and only further deepens my resolve in this matter.
There isn't a way to chat with someone prior to opening an account because you need to sign in to chat. the conversation in which I was assured I would receive a larger credit line occurred before I opened my account and was verbal but I will provide the transcript upon request &/or the recording.
The reviewed transcript is what initiated my complaint that capital one representatives treat customers differently and mislead them once they open an account.
As far as the cardholder agreement goes, there is no mention of additional deposits. in faact, I chatted with a Dallas last week who spent 45 minutes trying to find where it says that I will only get my dollar amount back in the form of credit and he could only find it in the FAQ section which isn't part of any agreement.
While I appreciate the offer to refund my $700, I hope you'll understand why I find that to be an unsatisfactory offer.
Thank you in advance for your attention to this matter.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
 
Is there any way to request that these inquiries be removed in good will? Or at least the duplicates?
Regards,
[redacted]

I expect their offer. They say that they have followed through with my request. However, I have received 2 other similar letters in June and July did not do what they said they would. For that...

reason, I will follow up to ensure my credit score has been restored. If not I will be lodging another complaint, or perhaps seeking different ways that may help recover the monetary losses I have sustained as a result of their actions.
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
Anna called me this past week, but only to tell me that there was nothing they could do. She pretty much read from a script and used a fake timeline and facts and reiterated their previous decision of not helping me out.She mentioned a few, if not a lot, of incorrect information. I tried to explain once again the problem and she simply wouldn't not change. That shows that she called with her mind already made up instead of making a decision afterwards. I was told for the first time that the information I submitted was looked at and was still not good enough. if that was the case, why wasn't I asked to provide more information? Since I did not purchase the ticket, I should be given a chance to prove that. Furthermore, the airline didn't prove anything. They did not provide my signature or anything like that. If anything, this phone call made me even more upset at this company. I dont think the company is willing to work with me and compromise at all.Regards,
[redacted]

Dear [redacted], 
 
We have reviewed the situation explained in your complaint to the RevDex.com and would like to address your concerns. 
 
Our records confirm that you paid off your Capital One Auto Finance (COAF) loan...

on 
May 13, 2014. In order to ensure the payoff would not be returned, the refund would take 
17 days to process; we advised you of this on May 28, 2014, via secured messaging. On 
June 2, 2014, a refund in the amount of $649.35 was mailed to the address on file. On 
June 16, 2014, you contacted COAF to advise you had not received the refund check. 
However, you declined our suggestion to reissue a new check. On June 17, 2014, you 
contacted us via secured messaging and requested the check be reissued. 
 
Ultimately, we remitted the funds electronically on June 20, 2014. We apologize for the 
experience you have had with the servicing of your loan. We want to assure you that we 
are committed to providing superior quality service to all of our customers. If you have 
additional questions regarding this matter, please contact us at [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]The customer got in contact with Revdex.com and said that these calls have stopped.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10831230, and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I don't not agree with capital ones assesment of there explanation ! I never signed up for this plan!! I also was only inquiring what this was and since I had it why I had not known about it and if so if I was elgible to use it. I appreciate the gesture but I didn't call for a refund I called because this is affecting my credit and if they refunded regardless of what they say they are admitting fault I will only be happy if this is deleted off my credit other than that this is not satisfactory and the credit is great but this needs to be removed or we will continue to have complaints filed.
Regards,
[redacted]

Horrible bank. They will pull all three credit bureaus just to give you a $300/$500 credit line. Intentionally hurting your financial health.
According to my knowledge, the other banks pulls three bureau reports only for mortgages and big installment loans.
Credit Re-builders and Young folks who is looking to establish credit !!!
Stay away from this bank.
Use google and read all the stories about them from varies websites including Revdex.com.org

My Capital One 360 account was frozen due to a security alarm triggered by an (intended) transfer. Capital One customer service department insists that only a specific (presumably security-related) department can undo the freeze. That department, however, does not answer ANY of its associated phone numbers. Calling the regular customer service to then contact that special department has proven futile. I have no idea how long this issue will be outstanding while Capital One effectively hijacks my money.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]P.S This Company has provided outstanding service. I would give them 5 stars on promptness, communication and ability to resolve my issue. great job and keep up the good work.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint in a timely manner.  This is a urgent matter and I request Capital One restore both my personal credit card and my business credit card respective credit limits as quickly as possible as a small business owner since 1984 unexpected expenses can happen at anytime so it is my hope this is resolved quickly to restore both credit limits as they could be needed at anytime your understanding in this matter would be greatly appreciated...
Warmest Regards,
Terry [redacted]Owner Of ** [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Because Capital One lied.  The transfer was NOT supposed to be paid off - I should have had 18months at no interest for the transfer.  Instead, they have been taking my payments and applying them to the transfer, allowing my current balance to accrue interest.  WHY would any one with common sense agree to transfer a balance if it did not benefit them ( I could have left the balance on my other card).  THIS was false advertisement.  I spoke with a rep when I received the offer to get clarity and they did not explain this to me.  I actually think Capital One needs to be sued.  I am sure there are many individuals that are not aware of what is happening with this transfer.  I want my money for this interest.  Rest assured, I will never transfer another balance to Capitol One.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks for your help!
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Capital One has not yet provided a solution in their message. So I am waiting.
Regards,
[redacted]

I started my conversation with CRAPital One over 2 weeks ago. I am an if it's not broken don't fix it type of person so a business will generally not hear from me until there is a serious problem or a I cant find the answer online myself. I requested to speak with 2 supervisors and not one has called me back. I located the corporate number online myself which one of the customer advocacy members ([redacted]) stated they did not have! He also provided me the incorrect address to write in to corporate and told me he can have a supervisor call me back in 2-3 business day. The track record for call backs is 0-2 at this point! Once my autoloan is satisfied I will not do business with CRAPital one any further. They reviewed my history since 3/2011 never had a late fee, never called in and made a higher payment than my monthly charge. This company has no customer service and should really consider who they allow to speak with their customers. The only hope this company has is a Corporate supervisor named [redacted]. She needs to be promoted to Operations Manager. She explained things to me in a matter of 7 minutes!!! She listened, didnt cut me off like [redacted] and expressed Genuine concern. So hats off to her but if she knows her worth she should get out of this company!