Capital One Financial Corporation

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, since my credit...

rating has apparently not been affected. However, I would like to stress that, contrary to Capital One's response, I spoke to their online chat agents on two occasions, and I was indeed given the wrong information. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept the offer made by the business because [redacted] did not specify whether or not the account is still opened as of today or the account has been closed. Another thing, if the balance is eliminated from the account?
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.Mr. [redacted] could not open the letter from Capital One regarding the Revdex.com Complaint on 10-26-15, Mr. [redacted] request that Capital one mail the recent letter to his home address.  Please thank you [redacted].  Capital One gave no valid reason as to why Capital One closed my two credit cards?  Capital One has been very unprofessional throughout this whole process, Capital One has been unreasonable and difficult to deal with.  Capital One is a very unreasonable, suspicious company.  Always thinking a customer is fraudulent for no good valid reason.  Thanks Mr. [redacted], Capital One never did re-open my two Capital One credit card Capital one gave no valid reason for closing my credit cards.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I should not have to do that, I have stated that YOU should be taking care this and removing from any and ALL promotions. You are the company who has been running my credit, you should be taking care of this not me.

Dear [redacted], I’m reaching out to you about your complaint to the Revdex.com (Revdex.com) about your concerns on your account. We do take your concerns seriously and I’m glad to share more information about this. As of June 8, 2015, we have credited your account for...

the disputed charge in the amount of $89.95, along with all the fees and Interest Charges that took place. You will see these adjustments on your June 2015 billing statement. On June 9, 2015, we sent a request to the Consumer Reporting Agencies (CRAs), to remove the past due history reporting for February 2015 through May 2015. For your reference, the control number for this update is [redacted]. Please allow these agencies up to 60 days to update their records. Below is a timeline of what took place on your account with the merchant ([redacted]). ? The merchant billed your account on October 23, 2014, in the amount of $89.95. ? On October 24, 2014, we submitted a Merchant Block Request (copy enclosed). ? On February 5, 2015, you contacted us to advise that you are still receiving products from the merchant, after you cancelled with them on June 13, 2014. We processed the dispute with the merchant and issued a provisional credit. You will see this adjustment on your February 2015 billing statement. ? On March 24, 2015, the merchant has provided a rebuttal to your dispute claim, we rebilled the provisional credit issued and sent you a letter (copy enclosed) requesting for additional information. ? On April 14, 2015, we received your correspondence response to the merchant rebuttal, however; you did not address the additional information needed for us to continue the dispute on your behalf. We sent you a letter (copy enclosed) to advise. After reviewing your account, we have no records of receiving your request to close the account on or around June 2014. Our records indicated the account was never paid off in June 2014. I have enclosed copies of all of the available statements on the account. The enclosed statements will provide you with the progression of your account balance, purchases made, and payments posted. As of June 11, 2015, we have closed your account and it’s reflecting with a zero balance. If you have additional questions, please call me at [redacted], Monday through Friday from 9:30 a.m. to 6 p.m. PT. Sincerely, [redacted], on behalf of Capital One

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
capital one provided no resolution.  The provided documentation but I had changed this option 2 months after the account was opened and have had charges reversed as they were erroneously charged.  I do not accept their response.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
An apology does not make up for all the bs and time. It's like the company has intentionally hired a lot of is that can't resolve a thing! How can this fraud mess just appear out of thin air? You don't even have an explanation for it. On top of this as a result of the games you have played I won't get my full 9 months of 0% interest. This needs to be altered without anymore excuses. I just activated my card. I'm highly upset and disgusted. You need destroy my personal documents I sent in, as they have sensitive information on them.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

The problem has been solved thank you.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
Capital one claims that I sent my response after their required response date (false) this was postmarked within their unreasonable deadline given to me. They also claim my response was incomplete, I provided the merchants own policy for returns and warranty highlighting the exact policies that they did not honor, I also provided dates of phone call and email showing that I made multiple attempts to contact the merchant by email and by phone. 
Regards,
[redacted]

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business...

to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Of course they can find no record of the phone or e-mail contact complaints, they all seem to have gone the way of mysterious computer issues.Regards,[redacted]

Capital One® PO Box 85870 Richmond, VA 23285-5870  Verdana; font-size: 11px;">December 30, 2016 
[redacted] 
 [redacted] 
[redacted] 
 [redacted] 
Re: Account ending in Capital One Case: [redacted] Revdex.com case number: [redacted] Dear [redacted] I’m reaching out to you about information we’ve reported to the [redacted] Agencies, like [redacted] and [redacted] We understand you would like us to modify the information we reported about your account. Our records show that your account had a balance of $[redacted] for your December 2016 statement, and we’ve confirmed that we’re reporting accurate information. For this reason, we are unable to send an update to modify your credit file. For more information about how this reporting may affect your credit profile, please contact the agencies directly. [redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] If you have questions or concerns, please give me a call at 800-955-1455, Monday-Friday from 8 a.m.-5 p.m. ET. When contacting me, please use [redacted] as the 6-digit PIN when prompted. My 7-digit extension is [redacted]. I’m glad to help any way I can. Sincerely, Amanda *. T[redacted], on behalf of Capital One cc: Revdex.com © 2016 Capital One. Capital One is a federally registered service mark. All rights reserved.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear [redacted] 
I’m reaching out to you as a follow up to our phone conversation on January 3, 2017, you’re your submission to the Revdex.com (Revdex.com) about credit inquiries that you advised were on your credit report....

In order to research your claim, we need specific dates that the inquiries appear. There are 2 types of credit inquiries. Here’s why they may be placed on a credit profile: - Hard inquiries do affect a person’s credit score. They result from an application for credit, and they’re visible to lenders who pull the credit report. - Soft inquiries don’t affect a person’s credit score. Examples of soft inquiries include prescreening inquiries and, in many instances, requests for credit limit increases. Unlike hard inquiries, they don’t show up on the credit report that a lender pulls when reviewing an application for credit. Only the consumer and the creditor who made the soft inquiry can see it on the reports from the consumer reporting agencies (CRAs). Prescreening inquiries allow us to identify potential customers and to tailor our products to meet their needs. If you’d like to be removed from the prescreened lists provided to us by the CRAs, please call the prescreen opt-out line at 1-888-5-OPT-OUT. You also requested that we remove you from receiving offers that you may be receiving from Capital One. I did confirm there were no previous opt out requests on file. I removed your name and this address as it appears above, from our mailing list. Keep in mind, if you were selected for any offers before we received your request, you may still receive them over the next several weeks. If you’re getting mail from us with any variations in the spelling of your name or your address, a separate request may need to be submitted. Variations could include, but are not limited to, the following examples: x Prior or former names x Apartment or unit listed on a separate line from the street address, rather than on the same line © 2017 Capital One. Capital One is a federally registered service mark. All rights reserved.x Initials rather than the full spelling of the name This request will automatically expire after three years. If you wish to renew it, you’ll need to submit a new request at that time. Please note that this will not prevent our partners such as [redacted] and [redacted] from sending offers through the mail. Hopefully this information is helpful to you. If you have any other questions or concerns, please give me a call at 800-955-1455, Monday through Friday from 8:30 a.m. to 5 p.m. ET. When contacting me, please use [redacted] as the 6-digit PIN when prompted. My 7-digit extension is [redacted]. I’m glad to help any way I can. Sincerely,Marie M[redacted], on behalf of Capital One cc: Revdex.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand you are being truthful about your records however this is not the case. As my trust in your company and its ability to keep accurate records is now diminished, I request that you terminate my account effective immediately.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It has been more...

than 5-7 business days and yet I have no check in hand. Tracking information would be helpful if it indeed has been sent out. There has to be some way to verify it has been issued and should be sent in a more timely manner. At this point is has been beyond a reasonable time frame.
Regards,
[redacted]