Capital One Financial Corporation

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1.  I see you was able to find the papers that I was told was lost that stated it was paid by other means which states on the paper CASH.  
2.  If you was not going to do that Sea Mist was going to say then why was a 3 way call even done?  They said you needed to speak to someone in the accounting dept.  Which you never called them.  
3.  After I opened this up with the Revdex.com you keep calling me.  Which should have never been done that's the whole reason getting in touch with the Revdex.com.  I don't have hours to spend on the phone with Capital One.  
4.  I'm not paying this charge again when I have already paid for it.  I will file [redacted] before I pay Capital One this!
Regards,
[redacted]

CAPITAL ONE, is taking advantage of the American public. This company provides credit opportunities and then charges outrages monthly finance fees. I have paid close to $600 over 10 months for a balance less than $2000. They charge me $45+ every month just for carrying a balance. This is excessive.
Their auto finance company is worse. I financed a car two years ago with Capital One and they don't tell you that you cannot refinance with them within a year, and no other finance company will refinance until a certain amount is paid of your loan, so the consumer is stuck with a HIGH INTEREST rate and there is NOTHING you can do but pay them. No one will re-finance me and I am paying a ridiculous APR. Unbelievable. This company is taking of advantage of consumers with less than perfect credit and they know it. When you call them, they are not helpful at all. They just want your money!!
As soon as I get rid of all of my Capital One loans, I will NEVER do business with these people again.

Dear [redacted]The Revdex.com (Revdex.com) shared with us your concerns about the servicing of your account. I’m sorry for any frustration that you may have experienced. I...

have reviewed your account and I would like to share the following information with you.Thank you for speaking with me on December 16, 2016, and confirming that you are not in the military, and the address on your account is the same as the address on your submission to the Revdex.com. We have no record of having received any returned billing statements, or other mail that we sent through the [redacted]We show that you contacted us on the following dates to update the address on your account:x On March 27, 2015, you called us to advise that you are out of the country, and your fiancée is not receiving the statements. The agent explained that the address on the account is [redacted]. You advised that is an old address, and to please update the address to [redacted].The agent also explained that you are enrolled to receive online statements as of November 5, 2014. You requested to be removed from the online statements and requested to receive paper statements.x On September 16, 2015, you called us to advise that you are not receiving your statements. The agent explained that the address on the account is [redacted] 
[redacted]. You advised that you have a different address, and to please update it to [redacted]x On May 4, 2016, you called us to advise that you are out of the country, and the family member that was making payments on the account for you has not received the statements. The agent explained that the account was over the limit by $[redacted], and suspended, with a minimum payment due for $[redacted] by May 25, 2016. The agent advised that the address on the account is [redacted] You explained that is not the address, and should be [redacted] 
[redacted]© 2016 Capital One. Capital One is a federally registered service mark. All rights reserved.
We show that you contacted us on August 16, 2016, to find out if you made a payment on the account would the restriction be removed. The agent explained that making a payment of $[redacted] that same day would bring the account current, and restore charging privileges in the next 25 days. You explained that you do not know how much you can pay, but you would be making a payment on the account soon You called us again on August 20, 2016, and the agent explained that there is an unrestriction offer on the account, and if you pay $[redacted] that day, you will be able to use the card again. You advised that you had made a payment for $[redacted] that day. The agent explained that since you had made a partial payment of the total amount due, she can process a payment over the phone for $[redacted]. You advised that you would need to call back to make the payment. The agent explained it is important to receive the payment on or before August 23, 2016, for the unrestriction offer to remain valid.We received your payment for $[redacted] on August 26, 2016. Since the payment was received three days past the agreed payment date of August 23, 2016, the offer to remove the restriction from the account was voided. Unfortunately, we are unable to remove the restriction on your account, and we found no error in the servicing of your account.If you have any additional questions or concerns, please call me at 800-955-1455, Monday-Friday from 8 a.m.-4:30 p.m. PT. When contacting me, please use [redacted] as the 6-digit PIN when prompted. My 7-digit extension is [redacted]. I’m glad to help any way I can.Sincerely,Cathy M[redacted], on behalf of Capital Onecc: Revdex.com

Dear Ms. [redacted]: We are writing in response to the complaint that you filed with the Revdex.com (Revdex.com) requesting we close your two Certificate of Deposit accounts ending in [redacted] and [redacted]. As of July 17, 2015, the two above referenced accounts have been closed and cashier’s...

checks in the amounts of $58,215.84 and $28,953.27 have been issued and shipped to the address on this letter. We regret the delay in processing your request and we apologize for any inconvenience. If you have any additional questions, please contact us at 1-800-655-BANK (2265). Associates are available Sunday-Saturday 7 a.m.-11 p.m. EST, 6 a.m.-10 p.m. CST. Sincerely, [redacted], on behalf of Capital One

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
An apology does not make up for all the bs and time. It's like the company has intentionally hired a lot of is that can't resolve a thing! How can this fraud mess just appear out of thin air? You don't even have an explanation for it. On top of this as a result of the games you have played I won't get my full 9 months of 0% interest. This needs to be altered without anymore excuses. I just activated my card. I'm highly upset and disgusted. You need destroy my personal documents I sent in, as they have sensitive information on them.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]@richmond.Revdex.com.org.
Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.Capital One has refused to compensate me for the loss of my miles for a prolonged period of time during which I purchased plane tickets and had to pay more b/c I could not use the miles I earned.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.I feel this is not acceptable, one of the agents I spoke to stated there is something that can be done since I was 1 (one) day late, I was 1(one) business day late, and I also stated it could have been an error in my part, how ever I guess your customers do not matter. I know see how you treat your customers, prior I would recommend Capital One, not any more
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear [redacted] 
I’m reaching out to you about your concerns submitted to the Revdex.com (Revdex.com) regarding an account upgrade and the Annual Membership Fee ([redacted]) billed to your account.  Verdana; font-size: 11px;">Our goal is to provide the highest level of quality service to all of our customers. We’re sorry to hear that the service you received did not meet your expectations. In your concerns, you stated that you were advised during a phone interaction that your account would not be charged an [redacted] after being upgraded in 2014. We were unable to find any calls where you were provided the information you stated in your complaint. Our records show that on August 14, 2014, your account was upgraded to the Quicksilver One Cash Rewards Card which gave you the ability to learn [redacted]% cash back on purchases. During this upgrade, the original terms and conditions of the account remained the same, including the $[redacted]. I apologize for any confusion that this may have caused. I’ve also confirmed that since your account upgrade, each [redacted] that was charged to your account has been credited to your account and your account has been closed per your request as of October 23, 2016. I have enclosed a copy of the confirmation letter for your records. If you have questions or concerns, please give me a call at 800-955-1455, Monday-Friday from 9 a.m.-6 p.m. ET. When contacting me, please use [redacted] as the 6-digit PIN when prompted. My 7-digit extension is [redacted]. I’m glad to help any way I can. Sincerely,Judith R[redacted], on behalf of Capital One Enclosure cc: Revdex.com © 2017 Capital One. Capital One is a federally registered service mark. All rights reserved.1/5/2017 IBM Content Navigator Viewer

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Crapital one has another unsatisfied customer! Imagine that!! I've had my auto loan through them and when I went to refi with another lender with a [redacted] of a better rate, things went down hill fast. It's been 14 days since I signed papers to refi and the check for the pay off was sent that day. But with Crapital One, they haven't gotten anything. I signed my title to the new lender and everything and now Crapital thinks I owe them money. Not happening. They call every freaking ten minutes wanting to know where their money is and everything. They are no help when you do ask questions, most of them are dur-da-durs on the phone, most of the people are rude, some don't hardly speak english, and when you want to speak to a supervisor or manager, good luck. I will never go through these a-holes again for anything. Not a car, not a credit card, nothing. If I can't pay cash I don't need it. This company can fall off a cliff for all I care. Look at your options for when you do need a loan. Just don't give your business to them ever.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear Mr. [redacted],Your complaint filed with the Revdex.com (Revdex.com) was forwarded to my attention in theExecutive Office of [redacted] for resolution. While [redacted] has an established partnership with Capital OneN.A., we provide the in-house servicing for your [redacted] Charge account....

As it is my intent to provide ourvalued customers with quality service, I appreciate the opportunity to review and resolve your concerns.In your complaint, you state that [redacted] failed to process a return to this account, resulting in the accountbecoming past due. You are requesting to have the returned amount credited to the account, the accountclosed, and the information we’ve reported to the Consumer Reporting Agencies (CRAs) updated.Our records indicate that you purchased a pair of boots on November 14, 2014, through [redacted] onlinestore. The transaction posted to your November 2014 billing statement, which I have enclosed for yourreview. On December 29, 2014, you contacted our office stating you forgot to make your payment by theDecember 16, 2014, payment due date. As a courtesy, the late fee was credited back to your account. Ihave enclosed copies of your December 2014 and January 2015 billing statements for your review.You state you returned the merchandise in our [redacted] store on December 27, 2014; however,we are unable to locate any return details for the item. In order to further assist you with your concern, wewould need a copy of or the original return receipt to appropriately credit this account for themerchandise. The return receipt can be mailed to the mailing address located at the bottom of this letteror faxed to [redacted]Our records show you are listed as an Authorized User on the above-referenced account, belonging to[redacted]. Because you are not financially responsible for the account, we are unable to process yourrequest to close the account. Please have the primary cardholder contact us in order to process thisrequest.We understand you would like us to modify the information we reported about this account to the CRAsand remove the derogatory payment history. Our records show the account is reporting as past due forMarch 2015. We have confirmed that we’re reporting accurate information. As a result, we are not able tochange what is being reported. I apologize for any frustration this may cause.Mr. [redacted], I trust the information provided resolves your concerns. If you have any further questions,please do not hesitate to contact me directly at [redacted] I am happy to help.

The changes capital one has incorporated, mainly to the Armed Forces which has helped several veterans and service members, is uncanny to any other corporation. Yes mishaps happen along the way, but that's how we learn to improve services. I have been a proud Capital One card holder since 2002 or so and throughout all the changes that have taken place in my life i.e, joining the military, family demands etc., Capital One was always accommodating and willing to provide assistance. I recommend this card to all military members I know and veterans- the pros of having a corporation flex and adjust to many life changes, far outweighs a few negative experiences. Thank you Capital One for the excellent customer service reps and for all you do to ensure your veteran and service member customers are taken care of - Hooah! I just wish your commercial featured more military veterans or service member - people like my family that I can relate to.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]