Bricasti Design LTD

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and considering the entire complaint was about being unable to be on Facebook, I cannot give a direct URL link because I have NO ACCOUNTSincerely, [redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com.We sent you an email through our secure support channel to follow up about this problem at the email address [redacted] Please respond with the information requested, and we'll do our best to help.Thanks, The Facebook Team

Hi***Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.Other:- I believe my content was removed in error: [redacted] - Facebook is asking me to submit ID: [redacted] Thanks,***The Facebook Team

Complaint: [redacted] I am rejecting this response because: Once again, Facebook has completely ignored my complaintI am not looking to defend myself from malware, but rather am trying to access my account I thought what I had written before had been very clear, but obviously Facebook's team has missed the message twice, so I'll explain as simply as I can Facebook forces me to download their scanner whenever I try to log into my account via any desktop computer; their rationale for wanting to scan my computer is that they suspect there may be malware on my computer, and they want to remove it Firstly, and very simply, I cannot log into my account from any desktop computer: my PC, my friend's PC, the local library's PC; however, all my friends and family can log into Facebook via these same desktops i.emy PC, my friend's PC, the local library's PCThis means that Facebook has no basis for suspecting my desktop to have malware, other than that I tried logging in via that desktop I feel this is very obviousI want to regain access to Facebook via desktopI should not have to download or run Facebook's scanning software Furthermore, Facebook's forcing of user's to download and run software is unethicalOlder user's who are on the whole less experienced with technology, may not understand that Facebook is intruding on their privacyAccording to Facebook's privacy policy, they can use any information gathered on the user to target advertisements; targeted advertising is a major source of revenue, and seeing as Facebook does not actually intend to scan for malware, they may be trying to fool inexperienced computer users, or users on who they have little data, into running their scanner and gathering information on them I refuse to download Facebook's scanner, and I refuse to accept Facebook's automatic bot-generated responses to my Revdex.com complaintI expect Facebook to grant me access to my account via desktop, and on the whole to stop this unethical and intrusive policy of data-collection and forced scanning Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have tried the provided links and support sitesMy ISSUE is that i've also given my ID and me holding my ID but i'm still not verified and no one can tell me whyInstead of giving me a cut and paste response why not treat me like a human who has valuble memories in YOUR siteThis is irresponsable! TELL ME WHY MY VALID DRIVERS LICENSE IS NOT ACCEPTABLESincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID Facebook has asked me to respond to their messageMy profile URL is [redacted] , used with email [redacted] , and the name is [redacted] *** [redacted] is My nickname as my legal name is often misspelled and mispronouncedSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it does not address anything that I statedYou have uploaded my personel information like cell phone number and home address to a business page that I do not controlThis literally puts my life in dangerSincerely, [redacted]

Hi [redacted] Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted] - I forgot my Instagram password: [redacted] - My Facebook account has been hacked: [redacted] - My Instagram account has been hacked: [redacted] - I am not receiving my security code: [redacted] - My email or phone number is attached to someone else’s account: [redacted] Thanks, [redacted] The Facebook Team

Hi [redacted] Thank you for contacting us through the Revdex.comTo gather more information, can you provide us with the email address associated with the Instagram account you're referring to or send us a link to the account in question?Thanks,***The Facebook Team

Hi [redacted] Thanks for your responseWe're sorry to hear that you're still having problems accessing your accountTo get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions hereThanks,***The Facebook Team

Hi [redacted] Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.Other:- How do I deactivate my account?: [redacted] - How can I download my information from Facebook?: [redacted] Thanks,***The Facebook Team

Hi [redacted] ,We have reviewed your appeal and determined that your account was mistakenly suspended from Marketplace.To complete the appeal process, please restart your Facebook application on your mobile deviceWe apologize for the inconvenience.Thanks,***The Facebook Team

Hi [redacted] ,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I need help with my Facebook - I can’t access my [redacted] Other:- I believe my content was removed in error: [redacted] - Facebook is asking me to submit ID: [redacted] Thanks,***The Facebook Team

Hi,Thanks for writing in to Facebook through the Revdex.comIt looks like you're reporting an account that was hackedTo get immediate help, please report the account here: [redacted] From this section of the Help Center you can lock down your account and learn how to keep it safe in the futureSince we don't support hacked accounts through this channel, this is the best way to get helpSorry for any inconvenience Thanks, The Facebook Team

Complaint: [redacted] I am rejecting this response because: There has been NO reason explaining why I can access my Account through my TabletAs well as, I would appreciate an explanation as to why my Wife, who works for a Major Internet Company, is unable to access my Account from her WorkShe gets the same "Clean This Device" message, which is impossible, as their computers are quite Clean.Also, why would I HAVE to use one of Their "Partners" to "Clean" my device? I have been unable to contact facebook through any of their "Help" screens, and tried to reset my Password with them the other day, I was ABLE to do THAT, but then it would not let me in, so I canceled the changeI have seen NO evidence of "hacked" when I access through my Tablet, as there is ZERO unauthorized content ON my Account [redacted] says that there is NO issue ON my "Device"So, if my account was "hacked", why would I need to clean my device? Which is already Clean...Sincerely, [redacted]

Hi [redacted] ,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I need help with my Facebook - I can’t access my [redacted] Other:- I believe my content was removed in error: [redacted] - I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted] Thanks,***The Facebook Team

Complaint: [redacted] I am rejecting this response because: Clearly you are not reading my responses I have tried numerous times to use the FB "Help Center" [redacted] Is the link to the imposter/vulgar/sexually explicit page PLEASE REMOVE! Sincerely, [redacted] ***

Hi ***,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:- My Facebook account has been hacked: [redacted] - I am not receiving my security code: [redacted] - My email or phone number is attached to someone else’s account: [redacted] Thanks,***The Facebook Team

Hi [redacted] Thanks for contacting Facebook through the Revdex.comWe’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted] - Try resetting your passwordIf you know the email address, username or phone number associated with your account, you can request a new password: [redacted] - If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friendsPlease keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted] - Recovering your account through friends: [redacted] Thanks,***The Facebook Team

Complaint: [redacted] I am rejecting this response because: This is still an issue, as I have received no information as to why it was disabled, my efforts at contact have been left un-replied, and the account is still deactivated There has been zero effort on any level to resolve this issue, past completely ignoring me I expect a proper response next time Sincerely, [redacted]