Bricasti Design LTD

Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ Hi ***, We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please reply to this email with details, and we'll do our best to helpSorry for any inconvenience this caused We also recommend checking out the Help Center for more information and answers to common questions: https://www.facebook.com/help/?ref=cr Thanks, [redacted] Community Operations Facebook Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) So long as we don't do this again in December of next yearThis is twice they have agreed and twice I have had deal with sending in verificationSo they need to fix the software so it knows I have already verified who I am

Hi ***Thanks for reaching out to Facebook through the Revdex.comWe've reviewed your complaint and have determined that the account you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: [redacted] Thanks,***The Facebook Team

Hi [redacted] ,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyI would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted] - Report other abuse on Facebook (ex bullying, harassment, spam): [redacted] Other:- I think someone was trying to scam me or a friend: [redacted] Thanks,***The Facebook Team

Hi, Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center - Someone posted an unfair review of my business: [redacted] Thanks, [redacted] The Facebook Team

Complaint: [redacted] I am rejecting this response because: The response I received doesn't seem relatedCan you please double check you forwarded me the correct response?Sincerely, [redacted]

Hi ***Thanks for reaching out to Facebook through the Revdex.comIt looks like you already have an open support ticket with us regarding this issueThe best way for you to get help is to respond to the email with the requested informationIf you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted] Thanks,***The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience - I would like to claim an unowned Page that represents my business: [redacted]

Complaint: [redacted] I am rejecting this response because: The resources and the links to your Help center do not address my problem.Dear Facebook, I am the owner of [redacted] I own the business and office in [redacted] I created [redacted] and invited all of my friends and associates to Like and Follow my pageBut recently, someone hijacked my page and took ownership of this accountThere was never any attempts by Facebook to contact me or to check the request with mePlease return [redacted] to me because: 1) I createdthis Page 2) I own my business here 3) I own the office here 4) I am the authorized representative of this [redacted] 5) In fact, I am the legal owner of this [redacted] 6) I could provide the necessary legal document or title deed if requiredI can assure Facebook that I am the authorized representative of this particular subject matterIn fact, I am the legal owner of this particular subject matterI could provide the necessary legal document or title deed if requiredPlease advise me of an email that I could send in my document.Please advise me of an email that I could send in my documentPlease return [redacted] to meI can be contacted at [redacted] for any questions.Sincerely, [redacted] ***

Hi ***,Thanks for contacting Facebook through the Revdex.comWe’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted] - Try resetting your passwordIf you know the email address, username or phone number associated with your account, you can request a new password: [redacted] - If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friendsPlease keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted] - Recovering your account through friends: [redacted] Thanks,***The Facebook Team

Complaint: [redacted] I am rejecting this response because: The response from FB does not address my initial complaintThis is also the reason I was frustratedly complaining in the first place, THEY DON'T LISTEN OR PAY ATTENTIONTheir response is nothing but a form letter, they haven't even read or understood my difficulties I am locked out of my FB account because FB suspect 'suspicious activity'When I send in the requested documents they reject them on the basis of not matching details on the account and not being an acceptable form of IDThey are wrong on both accounts - the details on the ID are the same as the account and a full UK Driving License is an accepted form of IDAfter all this is said and done I end up at square one where they want me to send them IDHELLPPPPP!!! I suggest FB actually read my initial complaint and understand what the problem is - the issue is at their endOr at the very least send me a response from a real person telling me how to resolve the issue, and not an automated reply Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I stated in previous details I tried all methods availableI don't have the email information any longer or the telephone# associated with the accountI want my old Facebook page completely deletedI can't access the email address or telephone# associated with this accountPlease delete accountSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Your help center is [redacted] It is specifically designed to prevent users from ever receiving a an ounce of assistanceYou are, if you're even a living person, [redacted] ignoring my numerous demands for a person to contact me by instead telling me to contact youWhich, again, I've mentioned dozens of times is literally impossibleYour business is garbage and your employees, if there are any, are worthlessThe way you purposefully ignore your users is disgustingEmail or call me with an actual human being that will assist me through recovering my account [redacted] Do it now, and stop spitting in the face of people who rely on your platformBe ashamed of yourselfSincerely, [redacted]

Hi,Thanks for your responseWe’re sorry to hear that you’re still having trouble logging into FacebookTo make sure that we can get you the help you need, please follow the link below: [redacted] Please keep in mind that we won't be able to respond to any additional questions here.Thanks, The Facebook Team

Hi ***,Thank you for contacting us through the Revdex.comTo gather more information, can you provide us with the email address associated with the account you're referring to?Thanks, [redacted] The Facebook Team

Complaint: [redacted] I am rejecting this response because: I want my account access restored and to not lose all my business pages and assetsOtherwise, I don't know what I will doThis is now interfering with my livelihood Sincerely, [redacted]

Hi [redacted] Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to the account?Thanks, ***The Facebook Team

Complaint: [redacted] I am rejecting this response because: I have made two appeals and have been told that I cannot be told why my account was deletedI have no open ticketsI have been no chance to argue my case as to my knowledge, I have not broken the terms and agreements or the community standardsI would still like to know why I have been removed without any explanation, no prior warnings?Sincerely, [redacted]

Hi [redacted] , We appreciate the feedbackWe're always trying to improve the Facebook experienceIf you have any other suggestions, please reach out to us here: [redacted] Thanks, ***The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I need help with my Facebook name: [redacted] - I need to change the username for my [redacted] Thanks,The Facebook Team

Complaint: [redacted] I am rejecting this response because:It does not resolve my issue The sender, [redacted] k, has asked for our URL The URL is: [redacted] Please send this on to [redacted] so he can further assist us in this dispute Sincerely, [redacted] ***